Saturday, January 30, 2010

Broadband Incident Report : ERX29 EDINBURGH 7 : LOSS OF RESILIENCE : Reference 3057 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3057   Issue : FINAL  
  Detected Date: 30/01/2010   Detected Time: 10:50  
  Start Date: 30/01/2010   Start Time: 10:50  
  Actual Clear Date: 30/01/2010   Actual Clear Time: 12:08  
     
  Incident Headline: ERX29 EDINBURGH 7 : LOSS OF RESILIENCE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a degradation of Broadband Service.  
  Progress Details: Service has been restored by completing a
Card Reseat
This issue may have been due to
an Equipment Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 30/01/2010 13:52

Broadband Incident Report : ERX29 EDINBURGH 7 : LOSS OF RESILIENCE : Reference 3057 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3057   Issue : 2  
  Detected Date: 30/01/2010   Detected Time: 10:50  
  Start Date: 30/01/2010   Start Time: 10:50  
  Anticipated Clear Date: 30/01/2010   Anticipated Clear Time: 13:30  
     
  Incident Headline: ERX29 EDINBURGH 7 : LOSS OF RESILIENCE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 30/01/2010 11:28

Broadband Incident Report : ERX29 EDINBURGH 7 : LOSS OF RESILIENCE : Reference 3057 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3057   Issue : 1  
  Detected Date: 30/01/2010   Detected Time: 10:50  
  Start Date: 30/01/2010   Start Time: 10:50  
  Anticipated Clear Date: 30/01/2010   Anticipated Clear Time: 12:50  
     
  Incident Headline: ERX29 EDINBURGH 7 : LOSS OF RESILIENCE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 30/01/2010 11:08

Friday, January 29, 2010

Broadband Incident Report : CANARY WHARF MUX 002 : DEGRADED SERVICE : Reference 2973 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2973   Issue : FINAL  
  Detected Date: 29/01/2010   Detected Time: 12:11  
  Start Date: 29/01/2010   Start Time: 12:09  
  Actual Clear Date: 29/01/2010   Actual Clear Time: 12:40  
     
  Incident Headline: CANARY WHARF MUX 002 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a degradation of Broadband Service.  
  Progress Details: Service has been restored by completing a
Reboot of Software


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02030690203222020322902070010207005
02070680207093020716802073660207510
02075130207515020751702075310207536
0207537020753802077190207987
 
     

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System Time Stamp: 29/01/2010 12:54

Broadband Incident Report : CANARY WHARF MUX 002 : DEGRADED SERVICE : Reference 2973 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2973   Issue : 2  
  Detected Date: 29/01/2010   Detected Time: 12:11  
  Start Date: 29/01/2010   Start Time: 12:09  
  Anticipated Clear Date: 29/01/2010   Anticipated Clear Time: 14:09  
     
  Incident Headline: CANARY WHARF MUX 002 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02030690203222020322902070010207005
02070680207093020716802073660207510
02075130207515020751702075310207536
0207537020753802077190207987
 
     

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System Time Stamp: 29/01/2010 12:32

Broadband Incident Report : CANARY WHARF MUX 002 : DEGRADED SERVICE : Reference 2973 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2973   Issue : 1  
  Detected Date: 29/01/2010   Detected Time: 12:11  
  Start Date: 29/01/2010   Start Time: 12:09  
  Anticipated Clear Date: 29/01/2010   Anticipated Clear Time: 14:09  
     
  Incident Headline: CANARY WHARF MUX 002 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
02030690203222020322902070010207005
02070680207093020716802073660207510
02075130207515020751702075310207536
0207537020753802077190207987
 
     

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System Time Stamp: 29/01/2010 12:18

Broadband Incident Report : : ESR4 SHEFFIELD3 : LOSS OF SERVICE : Reference 2917 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2917   Issue : 1  
  Detected Date: 29/01/2010   Detected Time: 02:45  
  Start Date: 29/01/2010   Start Time: 02:42  
  Anticipated Clear Date: 29/01/2010   Anticipated Clear Time: 02:43  
     
  Incident Headline: : ESR4 SHEFFIELD3 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.  
  Progress Details: Service has been restored by completing a

Reboot of a Card
This issue may have been due to
a Hardware Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 29/01/2010 03:00

Tuesday, January 26, 2010

Broadband Incident Report : BEITH MUX 101 : DEGRADED SERVICE : Reference 2478 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2478   Issue : FINAL  
  Detected Date: 26/01/2010   Detected Time: 11:04  
  Start Date: 26/01/2010   Start Time: 11:04  
  Actual Clear Date: 26/01/2010   Actual Clear Time: 15:25  
     
  Incident Headline: BEITH MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored.

This issue may have been due to an Equipment Failure
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01505
 
     

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System Time Stamp: 26/01/2010 15:38

Broadband Incident Report : BEITH MUX 101 : DEGRADED SERVICE : Reference 2478 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2478   Issue : 5  
  Detected Date: 26/01/2010   Detected Time: 11:04  
  Start Date: 26/01/2010   Start Time: 11:04  
  Anticipated Clear Date: 26/01/2010   Anticipated Clear Time: 18:00  
     
  Incident Headline: BEITH MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01505
 
     

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System Time Stamp: 26/01/2010 15:02

Broadband Incident Report : : BEITH MUX 101 : DEGRADED SERVICE : Reference 2478 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2478   Issue : 4  
  Detected Date: 26/01/2010   Detected Time: 11:04  
  Start Date: 26/01/2010   Start Time: 11:04  
  Anticipated Clear Date: 26/01/2010   Anticipated Clear Time: 15:20  
     
  Incident Headline: : BEITH MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01505
 
     

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System Time Stamp: 26/01/2010 14:23

Broadband Incident Report : : BEITH MUX 101 : DEGRADED SERVICE : Reference 2478 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2478   Issue : 3  
  Detected Date: 26/01/2010   Detected Time: 11:04  
  Start Date: 26/01/2010   Start Time: 11:04  
  Anticipated Clear Date: 26/01/2010   Anticipated Clear Time: 14:08  
     
  Incident Headline: : BEITH MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01505
 
     

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System Time Stamp: 26/01/2010 13:18

Broadband Incident Report : : BEITH MUX 101 : DEGRADED SERVICE : Reference 2478 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2478   Issue : 2  
  Detected Date: 26/01/2010   Detected Time: 11:04  
  Start Date: 26/01/2010   Start Time: 11:04  
  Anticipated Clear Date: 26/01/2010   Anticipated Clear Time: 13:00  
     
  Incident Headline: : BEITH MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01505
 
     

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System Time Stamp: 26/01/2010 11:45

Broadband Incident Report : : BEITH MUX 101 : DEGRADED SERVICE : Reference 2478 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2478   Issue : 1  
  Detected Date: 26/01/2010   Detected Time: 11:04  
  Start Date: 26/01/2010   Start Time: 11:04  
  Anticipated Clear Date: 26/01/2010   Anticipated Clear Time: 13:04  
     
  Incident Headline: : BEITH MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01505
 
     

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System Time Stamp: 26/01/2010 11:17

Monday, January 25, 2010

****SPAM:6.2**** Broadband Incident Report : : WATFORD NODE 06003 : PARTIAL LOSS OF SERVICE : Reference 2256 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2256   Issue : FINAL  
  Detected Date: 25/01/2010   Detected Time: 00:28  
  Start Date: 25/01/2010   Start Time: 00:24  
  Actual Clear Date: 25/01/2010   Actual Clear Time: 01:08  
     
  Incident Headline: : WATFORD NODE 06003 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Configuration

This issue may have been due to

an Equipment Failure



BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0113201142011590116201173
0117901189012020120501206
01207012131012132012135012142
012144012154012155012174012178
0122301225012270122801233
0123401235012360123701242
0124301245012460124801249
0125201253012550125601262
0126301268012710127301274
0127601277012790128301284
0128501287012920129301295
0129701302013030130401305
01306013133013134013145013155
013156013166013220132301324
0132501326013290133401339
0134201343013440135301354
0135501360013620136601369
0137201375013760137901382
0138301384013870138801392
01394013970140301407014133
014135014141014142014184014188
01419401420014230142401425
0142901430014320143401436
0143801442014430144401446
0144901452014530145501461
0146201463014660146901472
0147301474014750147601477
0148001483014850148701488
0148901492014940149501501
0150201505015060150801509
0152001524015250153601539
0154301553015590156201573
0158001582015900159201599
016030160401609016142016186
01618801621016220162801634
0163501636016380164201647
0165601666016700167501683
0168401685016870168901698
0170201707017080170901722
0172701728017300173201733
0173701743017450174901752
0175301754017580176001763
0176401765017670177201773
0177501780017820178401786
0178701789017920179301794
0179501797017990180301822
0182301841018420184301847
0185801865018690187001875
0189201895019030190401905
01908019122019123019125019126
019137019138019141019145019146
019147019151019152019156019158
0192201923019240192501932
0194501948019490195301959
0196201977019830198501992
019930203022020311802032140203255
02032610203264020709302072290207242
02072480207256020726702072830207332
02073540207374020737802073840207385
02073860207387020738802074070207424
02074300207431020744302074890207491
02074930207499020751502075350207537
02075380207569020758102075880207589
02076100207623020762902076360207697
02077000207725020773602077510207792
02077940207796020782302078380207928
02079350207987020817202081770208202
02082030208206020820702082480208254
02082750208298020830102083020208303
02083040208309020831102083170208318
02083200208331020833202083420208349
02083570208360020836602083670208370
02083970208400020842002084210208428
02084400208441020844402084450208446
02084470208451020845902084600208464
02084920208502020850402085050208507
02085170208523020852702085340208541
02085430208545020854602085470208549
02085510208554020855902085600208561
02085690208572020857302085770208579
02085810208586020858902085900208592
02085930208594020859702085990208606
02086210208642020864302086440208645
02086470208650020865102086570208658
02086600208663020866402086650208668
02086690208678020868102086840208686
02086880208689020869002086920208696
02087220208726020873902087440208756
02087630208764020876802087690208773
02087800208788020879702088040208805
02088130208830020883302088350208836
02088390208840020884102088420208845
02088480208850020885402088560208869
02088750208882020888502088860208898
02089040208906020890802089160208920
02089300208931020893302089400208944
02089460208948020895002089510208953
02089590208965020898102089920208993
02089940238022023802602380270238028
02380450238047023805102380580238061
02380630238064023806502380660238067
02380690238073023807602380810238086
02380890239223023924802392520239258
02392590239266023928502476220247623
02476250247644024764502476550247659
02476630247665024766902476710283883
02838880284062028406602870320287035
02882250288676028903702890480289081
028933802920590292076LLLN0LLLW0
02920590292076
 
     

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System Time Stamp: 25/01/2010 01:27