Saturday, August 6, 2011

Broadband Incident Report : : FINAVON MUX 001 : LOSS OF SERVICE : Reference 24254 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24254   Issue : FINAL  
  Detected Date: 05/08/2011   Detected Time: 13:24  
  Start Date: 05/08/2011   Start Time: 13:16  
  Actual Clear Date: 06/08/2011   Actual Clear Time: 01:32  
     
  Incident Headline: : FINAVON MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 01:32 by completing a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
013070135601674
 
  Duration: 0 days 12 hours 16 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FINAVON MUX 001 : LOSS OF SERVICE : Reference 24254 : Issue 9 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24254   Issue : 9  
  Detected Date: 05/08/2011   Detected Time: 13:24  
  Start Date: 05/08/2011   Start Time: 13:16  
  Anticipated Clear Date: 06/08/2011   Anticipated Clear Time: 02:15  
     
  Incident Headline: : FINAVON MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The on-site engineer is completing further faulting with the support of the operational teamsand Vendor. Next update 02.15  
  Dialling Codes Affected:
013070135601674
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FINAVON MUX 001 : LOSS OF SERVICE : Reference 24254 : Issue 8 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24254   Issue : 8  
  Detected Date: 05/08/2011   Detected Time: 13:24  
  Start Date: 05/08/2011   Start Time: 13:16  
  Anticipated Clear Date: 06/08/2011   Anticipated Clear Time: 01:30  
     
  Incident Headline: : FINAVON MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer is in the process of completing a card change and updating the software. Next update 01.30
 
  Dialling Codes Affected:
01307
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, August 5, 2011

Broadband Incident Report : : FINAVON MUX 001 : LOSS OF SERVICE : Reference 24254 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24254   Issue : 7  
  Detected Date: 05/08/2011   Detected Time: 13:24  
  Start Date: 05/08/2011   Start Time: 13:16  
  Anticipated Clear Date: 06/08/2011   Anticipated Clear Time: 01:00  
     
  Incident Headline: : FINAVON MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site and new hardware ordered. Next update 12.30
 
  Dialling Codes Affected:
01307
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FINAVON MUX 001 : LOSS OF SERVICE : Reference 24254 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24254   Issue : 6  
  Detected Date: 05/08/2011   Detected Time: 13:24  
  Start Date: 05/08/2011   Start Time: 13:16  
  Anticipated Clear Date: 06/08/2011   Anticipated Clear Time: 00:00  
     
  Incident Headline: : FINAVON MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.Next update will be at 23;30  
  Dialling Codes Affected:
01307
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FINAVON MUX 001 : LOSS OF SERVICE : Reference 24254 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24254   Issue : 5  
  Detected Date: 05/08/2011   Detected Time: 13:24  
  Start Date: 05/08/2011   Start Time: 13:16  
  Anticipated Clear Date: 05/08/2011   Anticipated Clear Time: 23:30  
     
  Incident Headline: : FINAVON MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.Next update will be at 23;30  
  Dialling Codes Affected:
01307
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FINAVON MUX 001 : LOSS OF SERVICE : Reference 24254 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24254   Issue : 4  
  Detected Date: 05/08/2011   Detected Time: 13:24  
  Start Date: 05/08/2011   Start Time: 13:16  
  Anticipated Clear Date: 05/08/2011   Anticipated Clear Time: 22:30  
     
  Incident Headline: : FINAVON MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 21:30  
  Dialling Codes Affected:
01307
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 24287 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24287   Issue : FINAL  
  Detected Date: 05/08/2011   Detected Time: 16:41  
  Start Date: 05/08/2011   Start Time: 16:36  
  Actual Clear Date: 05/08/2011   Actual Clear Time: 17:38  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 17:38 after a card change at Kingston

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0124301252014240148301798
0188301903020828502084610208695
02086970190302082850208461
 
  Duration: 0 days 01 hours 02 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FINAVON MUX 001 : LOSS OF SERVICE : Reference 24254 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24254   Issue : 3  
  Detected Date: 05/08/2011   Detected Time: 13:24  
  Start Date: 05/08/2011   Start Time: 13:16  
  Anticipated Clear Date: 05/08/2011   Anticipated Clear Time: 20:00  
     
  Incident Headline: : FINAVON MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 19:00
 
  Dialling Codes Affected:
01307
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 24287 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24287   Issue : 1  
  Detected Date: 05/08/2011   Detected Time: 16:41  
  Start Date: 05/08/2011   Start Time: 16:36  
  Anticipated Clear Date: 05/08/2011   Anticipated Clear Time: 18:36  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.Next update will be at 18:00
 
  Dialling Codes Affected:
0124301252014240148301798
0188301903020828502084610208695
02086970190302082850208461
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FINAVON MUX 001 : LOSS OF SERVICE : Reference 24254 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24254   Issue : 2  
  Detected Date: 05/08/2011   Detected Time: 13:24  
  Start Date: 05/08/2011   Start Time: 13:16  
  Anticipated Clear Date: 05/08/2011   Anticipated Clear Time: 18:00  
     
  Incident Headline: : FINAVON MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 17:00
 
  Dialling Codes Affected:
01307
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERDEEN NODE 12005 : PARTIAL LOSS OF SERVICE : Reference 24255 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24255   Issue : FINAL  
  Detected Date: 05/08/2011   Detected Time: 13:28  
  Start Date: 05/08/2011   Start Time: 13:28  
  Actual Clear Date: 05/08/2011   Actual Clear Time: 14:05  
     
  Incident Headline: : ABERDEEN NODE 12005 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 14:05; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0122401241013300146701779
019750133001467
 
  Duration: 0 days 00 hours 37 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERDEEN NODE 12005 : PARTIAL LOSS OF SERVICE : Reference 24255 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24255   Issue : 2  
  Detected Date: 05/08/2011   Detected Time: 13:28  
  Start Date: 05/08/2011   Start Time: 13:28  
  Anticipated Clear Date: 05/08/2011   Anticipated Clear Time: 15:30  
     
  Incident Headline: : ABERDEEN NODE 12005 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics.  
  Dialling Codes Affected:
0122401241013300146701779
019750133001467
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERDEEN NODE 12005 : PARTIAL LOSS OF SERVICE : Reference 24255 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24255   Issue : 1  
  Detected Date: 05/08/2011   Detected Time: 13:28  
  Start Date: 05/08/2011   Start Time: 13:28  
  Anticipated Clear Date: 05/08/2011   Anticipated Clear Time: 15:30  
     
  Incident Headline: : ABERDEEN NODE 12005 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
0122401241013300146701779
019750133001467
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.