Friday, June 21, 2013

Broadband Incident Report : : LEVEN HULL MUX 101 : LOSS OF SERVICE : Reference 26289 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26289   Issue : FINAL  
  Detected Date: 20/06/2013   Detected Time: 09:42  
  Start Date: 20/06/2013   Start Time: 09:35  
  Actual Clear Date: 21/06/2013   Actual Clear Time: 03:55  
     
  Incident Headline: : LEVEN HULL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: LOSS OF SERVICE : Loss of Internet services for 683 Broadband end users. Service restored at 03:55 after a fibre was respliced.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01964
 
  Duration: 0 days 18 hours 20 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LEVEN HULL MUX 101 : LOSS OF SERVICE : Reference 26289 : Issue 9 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26289   Issue : 9  
  Detected Date: 20/06/2013   Detected Time: 09:42  
  Start Date: 20/06/2013   Start Time: 09:35  
  Anticipated Clear Date: 21/06/2013   Anticipated Clear Time: 08:00  
  Next Update Date: 21/06/2013   Next Update Time: 05:55  
     
  Incident Headline: : LEVEN HULL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of Internet services for 683 Broadband end users. Precision test officer on site with jointers locating the damage. Root cause suspected to be a cable fault. ETR for resolution not yet definite. Next update will be at 06:00.  
  Dialling Codes Affected:
01964
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LEVEN HULL MUX 101 : LOSS OF SERVICE : Reference 26289 : Issue 8 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26289   Issue : 8  
  Detected Date: 20/06/2013   Detected Time: 09:42  
  Start Date: 20/06/2013   Start Time: 09:35  
  Anticipated Clear Date: 21/06/2013   Anticipated Clear Time: 06:00  
  Next Update Date: 21/06/2013   Next Update Time: 03:55  
     
  Incident Headline: : LEVEN HULL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of Internet services for 683 Broadband end users. Precision test officer on site at Leven Hull has identified the fault 1800 metres from the exchange. Jointers en route to site, ETA 02:30. Root cause suspected to be a cable fault. ETR for resolution not yet definite. Next update will be at 04:00.
 
  Dialling Codes Affected:
01964
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, June 20, 2013

Broadband Incident Report : : LEVEN HULL MUX 101 : LOSS OF SERVICE : Reference 26289 : Issue 7 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26289   Issue : 7  
  Detected Date: 20/06/2013   Detected Time: 09:42  
  Start Date: 20/06/2013   Start Time: 09:35  
  Anticipated Clear Date: 21/06/2013   Anticipated Clear Time: 04:00  
  Next Update Date: 21/06/2013   Next Update Time: 02:00  
     
  Incident Headline: : LEVEN HULL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of Internet services for 683 Broadband end users. Precision test officer en route to Leven Hull , ETA 23:15. Root cause not yet known. ETR for resolution not yet definite. Next update will be at 02:00  
  Dialling Codes Affected:
01964
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LEVEN HULL MUX 101 : LOSS OF SERVICE : Reference 26289 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26289   Issue : 6  
  Detected Date: 20/06/2013   Detected Time: 09:42  
  Start Date: 20/06/2013   Start Time: 09:35  
  Anticipated Clear Date: 20/06/2013   Anticipated Clear Time: 23:00  
  Next Update Date: 20/06/2013   Next Update Time: 23:00  
     
  Incident Headline: : LEVEN HULL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 683 Broadband end users. The operational teams have idenified a second fibre fault and are raising a request for a Precision Test Officer to attend site, there is no estimated time of arrival at this time. Next update will be at 23:00 or sooner if significant progress made.  
  Dialling Codes Affected:
01964
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LEVEN HULL MUX 101 : LOSS OF SERVICE : Reference 26289 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26289   Issue : 5  
  Detected Date: 20/06/2013   Detected Time: 09:42  
  Start Date: 20/06/2013   Start Time: 09:35  
  Anticipated Clear Date: 20/06/2013   Anticipated Clear Time: 21:30  
  Next Update Date: 20/06/2013   Next Update Time: 21:30  
     
  Incident Headline: : LEVEN HULL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer tasked to site to investigate cause of the failure, ETA 20:35. The next update will be at 21:30  
  Dialling Codes Affected:
01964
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LEVEN HULL MUX 101 : LOSS OF SERVICE : Reference 26289 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26289   Issue : 4  
  Detected Date: 20/06/2013   Detected Time: 09:42  
  Start Date: 20/06/2013   Start Time: 09:35  
  Anticipated Clear Date: 20/06/2013   Anticipated Clear Time: 19:30  
  Next Update Date: 20/06/2013   Next Update Time: 19:30  
     
  Incident Headline: : LEVEN HULL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 683 Broadband end users. The indentified fibre fault was resolved at 15:37, but failed to restore Broadband services. A task has been raised for engineer to attend site, but with no estimated time of arrival given at this time. Next update will be at 19:30 or sooner if significant progress made.  
  Dialling Codes Affected:
01964
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LEVEN HULL MUX 101 : LOSS OF SERVICE : Reference 26289 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26289   Issue : 3  
  Detected Date: 20/06/2013   Detected Time: 09:42  
  Start Date: 20/06/2013   Start Time: 09:35  
  Anticipated Clear Date: 20/06/2013   Anticipated Clear Time: 16:00  
  Next Update Date: 20/06/2013   Next Update Time: 16:00  
     
  Incident Headline: : LEVEN HULL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Proved to fibre fault. Precision Test Officer travelling to Leven Hull. ETA 14:00. Next update will be at 16:00
 
  Dialling Codes Affected:
01964
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LEVEN HULL MUX 101 : LOSS OF SERVICE : Reference 26289 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26289   Issue : 2  
  Detected Date: 20/06/2013   Detected Time: 09:42  
  Start Date: 20/06/2013   Start Time: 09:35  
  Anticipated Clear Date: 20/06/2013   Anticipated Clear Time: 13:45  
  Next Update Date: 20/06/2013   Next Update Time: 13:45  
     
  Incident Headline: : LEVEN HULL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Spare hardware en route to site ETA 12:30. Engineer travelling to site ETA 12:45. Next update will be at 13:45
 
  Dialling Codes Affected:
01964
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ESR 12 KINGSTON 5 : LOSS OF SERVICE : Reference 26314 : Issue INITIAL/FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26314   Issue : INITIAL/FINAL  
  Detected Date: 20/06/2013   Detected Time: 11:06  
  Start Date: 20/06/2013   Start Time: 11:06  
  Actual Clear Date: 20/06/2013   Actual Clear Time: 11:08  
     
  Incident Headline: ESR 12 KINGSTON 5 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Closure Details: A brief loss of service for the broadband end users. Service automatically restored at 11:08 after an equipment failure at Kingston. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0122701245012550126301268
0127901283013280135901376
0139401473014740150801553
0158001603016220163401666
0170201728017600178701795
0179701920019530197801986
020839502086410208644
 
  Duration: 0 days 00 hours 02 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LEVEN HULL MUX 101 : LOSS OF SERVICE : Reference 26289 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26289   Issue : 1  
  Detected Date: 20/06/2013   Detected Time: 09:42  
  Start Date: 20/06/2013   Start Time: 09:35  
  Anticipated Clear Date: 20/06/2013   Anticipated Clear Time: 12:00  
  Next Update Date: 20/06/2013   Next Update Time: 12:00  
     
  Incident Headline: : LEVEN HULL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair is not known at present. Next update will be at 12:00.

 
  Dialling Codes Affected:
01964
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, June 19, 2013

Broadband Incident Report : : NATIONWIDE MULTIPLE SITES : OVERUNNING PEW : Reference 26120 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26120   Issue : FINAL  
  Detected Date: 19/06/2013   Detected Time: 03:23  
  Start Date: 19/06/2013   Start Time: 03:23  
  Actual Clear Date: 19/06/2013   Actual Clear Time: 03:48  
     
  Incident Headline: : NATIONWIDE MULTIPLE SITES : OVERUNNING PEW  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Loss of internet services for 4351 Broadband end users. Service restored at 03:48 after Planned engineering works was completed .

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
011890120201208012124012160
012168012170012171012173012174
0123401245012560127101275
0129601367013920143801446
0145001462014880149101531
0157901752017930180301823
018840190501962019630203269
02084530208621020883802089300208951
0208961020896302089650284065LLST0
0208961020896302089650284065
 
  Duration: 0 days 00 hours 25 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, June 18, 2013

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL DEGRADED SERVICE : Reference 26001 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26001   Issue : FINAL  
  Detected Date: 18/06/2013   Detected Time: 04:54  
  Start Date: 18/06/2013   Start Time: 04:50  
  Actual Clear Date: 18/06/2013   Actual Clear Time: 05:00  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service fully restored at 05:00 after a remote equipment reset. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0120201226012330123401235
0124301245012570126201273
0127901293013060132201323
0132901371013720137901403
01418801424014440147301483
0149301512501514201517001582
0160301604016137016192016194
0162601634016350168901708
0172601727017320173701753
0176101763017820178401798
0182301843018830189201895
019020190301915101915301923
0192801932019420195401963
01983019860199202032120203221
02032510203252020325802034890203532
02036200207226020724302072540207266
02072670207286020728702073540207358
02073720207374020737802074030207407
02074240207434020743602074370207491
02074930207495020749902075380207582
02076030207620020763802077060207727
02077300207735020780302078280207833
02078370207928020793502082510208255
02082650208287020830102083030208310
02083110208312020831402083190208320
02083330208398020843902084400208444
02084510208480020851602085410208546
02085470208549020856802085700208651
02086570208665020868102086830208684
02086860208688020868902086960208743
02087490208768020877402087760208777
02087860208788020881402088540208882
02088830208916020891702089200208942
02089430208949020896002089640208968
02089690208972020897302089740208977
02089830239217023922002392210239222
02392290239232023923702392380239242
02392630239264023926502392660239267
02392690239273023927502392780239281
02392820239283023928502392860239287
02393110289085028908602920450292046
029204702920480292049LLLS0LLSD0
02920480292049
 
  Duration: 0 days 00 hours 10 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.