Saturday, December 22, 2007

Broadband Incident Report : : OAKLEY MUX 101 : LOSS OF SERVICE : Reference 31594 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31594   Issue : FINAL  
  Detected Date: 21/12/2007   Detected Time: 17:29  
  Start Date: 21/12/2007   Start Time: 17:28  
  Actual Clear Date: 22/12/2007   Actual Clear Time: 10:42  
     
  Incident Headline: : OAKLEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a Connector Change.

This issue may have been due to a Fibre Fault.

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01234
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/12/2007 11:20

Broadband Incident Report : : OAKLEY MUX 101 : LOSS OF SERVICE : Reference 31594 : Issue 10 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31594   Issue : 10  
  Detected Date: 21/12/2007   Detected Time: 17:29  
  Start Date: 21/12/2007   Start Time: 17:28  
  Anticipated Clear Date: 22/12/2007   Anticipated Clear Time: 10:53  
     
  Incident Headline: : OAKLEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:


A Field Maintenance Officer has been tasked to investigate fibre fault
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01234
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/12/2007 08:57

Broadband Incident Report : : OAKLEY MUX 101 : LOSS OF SERVICE : Reference 31594 : Issue 9 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31594   Issue : 9  
  Detected Date: 21/12/2007   Detected Time: 17:29  
  Start Date: 21/12/2007   Start Time: 17:28  
  Anticipated Clear Date: 22/12/2007   Anticipated Clear Time: 08:30  
     
  Incident Headline: : OAKLEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.




-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01234
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/12/2007 00:44

Friday, December 21, 2007

Broadband Incident Report : OAKLEY MUX 101 : LOSS OF SERVICE : Reference 31594 : Issue 8 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31594   Issue : 8  
  Detected Date: 21/12/2007   Detected Time: 17:29  
  Start Date: 21/12/2007   Start Time: 17:28  
  Anticipated Clear Date: 21/12/2007   Anticipated Clear Time: 23:00  
     
  Incident Headline: OAKLEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

BT has engaged its software engineers to carry out further diagnostics.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01234
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 21/12/2007 21:56

Broadband Incident Report : OAKLEY MUX 101 : LOSS OF SERVICE : Reference 31594 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31594   Issue : 7  
  Detected Date: 21/12/2007   Detected Time: 17:29  
  Start Date: 21/12/2007   Start Time: 17:28  
  Anticipated Clear Date: 21/12/2007   Anticipated Clear Time: 21:45  
     
  Incident Headline: OAKLEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

BT has engaged its software engineers to carry out further diagnostics.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01234
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 21/12/2007 20:47

Broadband Incident Report : OAKLEY MUX 101 : LOSS OF SERVICE : Reference 31594 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31594   Issue : 6  
  Detected Date: 21/12/2007   Detected Time: 17:29  
  Start Date: 21/12/2007   Start Time: 17:28  
  Anticipated Clear Date: 21/12/2007   Anticipated Clear Time: 20:45  
     
  Incident Headline: OAKLEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

BT has engaged its software engineers to carry out further diagnostics.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01234
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 21/12/2007 19:34

Broadband Incident Report : OAKLEY MUX 101 : LOSS OF SERVICE : Reference 31594 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31594   Issue : 5  
  Detected Date: 21/12/2007   Detected Time: 17:29  
  Start Date: 21/12/2007   Start Time: 17:28  
  Anticipated Clear Date: 21/12/2007   Anticipated Clear Time: 20:20  
     
  Incident Headline: OAKLEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is on site completing further diagnostics.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01234
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 21/12/2007 19:19

Broadband Incident Report : OAKLEY MUX 101 : LOSS OF SERVICE : Reference 31594 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31594   Issue : 4  
  Detected Date: 21/12/2007   Detected Time: 17:29  
  Start Date: 21/12/2007   Start Time: 17:28  
  Anticipated Clear Date: 21/12/2007   Anticipated Clear Time: 19:45  
     
  Incident Headline: OAKLEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is now on site.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01234
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 21/12/2007 18:47

Broadband Incident Report : OAKLEY MUX 101 : LOSS OF SERVICE : Reference 31594 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31594   Issue : 3  
  Detected Date: 21/12/2007   Detected Time: 17:29  
  Start Date: 21/12/2007   Start Time: 17:28  
  Anticipated Clear Date: 21/12/2007   Anticipated Clear Time: 19:28  
     
  Incident Headline: OAKLEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is on the way to site.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01234
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 21/12/2007 18:14

Broadband Incident Report : OAKLEY MUX 101 : LOSS OF SERVICE : Reference 31594 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31594   Issue : 2  
  Detected Date: 21/12/2007   Detected Time: 17:29  
  Start Date: 21/12/2007   Start Time: 17:28  
  Anticipated Clear Date: 21/12/2007   Anticipated Clear Time: 19:28  
     
  Incident Headline: OAKLEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01234
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 21/12/2007 17:59

Broadband Incident Report : OAKLEY MUX 101 : LOSS OF SERVICE : Reference 31594 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31594   Issue : 1  
  Detected Date: 21/12/2007   Detected Time: 17:29  
  Start Date: 21/12/2007   Start Time: 17:28  
  Anticipated Clear Date: 21/12/2007   Anticipated Clear Time: 19:28  
     
  Incident Headline: OAKLEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01234
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 21/12/2007 17:42

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW067654 Standard - (MID 9338340)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
21/12/2007 13:45
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW067654

Planned duration details:

Planned start: 29/01/2008 00:01

Planned finish: 29/01/2008 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required for completion of a DSLAM upgrade. There will be an outage to End-Users of approximately 1 hour within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Broadband Incident Report : : ERX11.BIRMINGHAM3 : PARTIAL LOSS OF SERVICE : Reference 31579 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31579   Issue : FINAL  
  Detected Date: 21/12/2007   Detected Time: 12:25  
  Start Date: 21/12/2007   Start Time: 12:23  
  Actual Clear Date: 21/12/2007   Actual Clear Time: 12:35  
     
  Incident Headline: : ERX11.BIRMINGHAM3 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of ADSL Service.




 
  Progress Details: Service has been restored by moving traffic to a different slot.
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 21/12/2007 12:58

Broadband Incident Report : : ERX11.BIRMINGHAM3 : PARTIAL LOSS OF SERVICE : Reference 31579 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31579   Issue : 1  
  Detected Date: 21/12/2007   Detected Time: 12:25  
  Start Date: 21/12/2007   Start Time: 12:23  
  Anticipated Clear Date: 21/12/2007   Anticipated Clear Time: 14:23  
     
  Incident Headline: : ERX11.BIRMINGHAM3 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.


 
  Progress Details: Engineers are making progress towards full restoration of Service.
Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 21/12/2007 12:49

Broadband Incident Report : : KINGSTON3 ERX12 : LOSS OF SERVICE : Reference 31558 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31558   Issue : 1  
  Detected Date: 21/12/2007   Detected Time: 06:09  
  Start Date: 21/12/2007   Start Time: 06:06  
  Anticipated Clear Date: 21/12/2007   Anticipated Clear Time: 06:07  
     
  Incident Headline: : KINGSTON3 ERX12 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of ADSL Service.




 
  Progress Details: Service has been restored by completing a

SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
Card Change
Card Reseat
Configuration
Connector Change
Connector Reseat
Power Cycle
Reboot Of Application
Reboot of a Card
Reboot of Software
Reset of Application
Reset of a Card
Reset of Software
Shelf Change
Software Download
Software Upload

This issue may have been due to

SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
a Cable Fault
your Power Failure
your Planned Works
a Data Fault
a Denial of Service (DOS) Attack
an Equipment Failure
a Fibre Fault
a Hardware Failure
an Internet Virus
Third Party Damage
a Power Failure
-----------------------------------

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 21/12/2007 06:42

Broadband Incident Report : : SHEFFIELD 3 ESR5 : LOSS OF SERVICE : Reference 31554 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31554   Issue : 1  
  Detected Date: 21/12/2007   Detected Time: 02:41  
  Start Date: 21/12/2007   Start Time: 02:41  
  Anticipated Clear Date: 21/12/2007   Anticipated Clear Time: 02:42  
     
  Incident Headline: : SHEFFIELD 3 ESR5 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of ADSL Service.




 
  Progress Details: Service has been restored by completing a

SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
Card Change
Card Reseat
Configuration
Connector Change
Connector Reseat
Power Cycle
Reboot Of Application
Reboot of a Card
Reboot of Software
Reset of Application
Reset of a Card
Reset of Software
Shelf Change
Software Download
Software Upload

This issue may have been due to

SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
a Cable Fault
your Power Failure
your Planned Works
a Data Fault
a Denial of Service (DOS) Attack
an Equipment Failure
a Fibre Fault
a Hardware Failure
an Internet Virus
Third Party Damage
a Power Failure
-----------------------------------

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 21/12/2007 02:56

Broadband Incident Report : BBIP - NON CLUSTER HOMEGATEWAY ACCESS 8 - L01 EALING - LOSS OF SERVICE : Reference 31551 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31551   Issue : 1  
  Detected Date: 21/12/2007   Detected Time: 01:40  
  Start Date: 21/12/2007   Start Time: 01:25  
  Anticipated Clear Date: 21/12/2007   Anticipated Clear Time: 03:17  
     
  Incident Headline: BBIP - NON CLUSTER HOMEGATEWAY ACCESS 8 - L01 EALING - LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by completing a
Card Change
a Hardware Failure

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 21/12/2007 02:19

Thursday, December 20, 2007

Broadband Incident Report : : OAKLEY MUX 101 : LOSS OF SERVICE : Reference 31447 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31447   Issue : FINAL  
  Detected Date: 19/12/2007   Detected Time: 18:47  
  Start Date: 19/12/2007   Start Time: 18:46  
  Actual Clear Date: 20/12/2007   Actual Clear Time: 13:45  
     
  Incident Headline: : OAKLEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a

Fibre Reroute

This issue may have been due to

a Cable Fault

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01234
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 20/12/2007 14:24

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Re-Plan Notification PW065064 Standard - (MID 9335491)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
20/12/2007 13:04
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that this planned works has been replanned and will now take place as detailed below. BT regrets any inconvenience this may cause.

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW065064

Planned duration details:

Planned start: 13/01/2008 00:00

Planned finish: 13/01/2008 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

*** PLEASE NOTE - DOWNTIME CHANGED *** ***EMERGENCY***The Planned Engineering Work is required on the Broadband Nodes for completion of a Shelf Change. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW066545 Standard - (MID 9334981)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
20/12/2007 11:50
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW066545

Planned duration details:

Planned start: 27/01/2008 23:00

Planned finish: 28/01/2008 07:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure. There will be an outage of approximately 8 hours to end-users. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.