Wednesday, March 3, 2010

Broadband Incident Report : : HENGOED MUX 001 AND CHILD MSAN 301 : LOSS OF SERVICE : Reference 6728 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6728   Issue : FINAL  
  Detected Date: 03/03/2010   Detected Time: 17:18  
  Start Date: 03/03/2010   Start Time: 17:17  
  Actual Clear Date: 03/03/2010   Actual Clear Time: 19:15  
     
  Incident Headline: : HENGOED MUX 001 AND CHILD MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Power Cycle on the MUX
----------------------------------BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01443
 
     

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System Time Stamp: 03/03/2010 19:39

Broadband Incident Report : : HENGOED MUX 001 : LOSS OF SERVICE : Reference 6728 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6728   Issue : 2  
  Detected Date: 03/03/2010   Detected Time: 17:18  
  Start Date: 03/03/2010   Start Time: 17:17  
  Anticipated Clear Date: 03/03/2010   Anticipated Clear Time: 21:16  
     
  Incident Headline: : HENGOED MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
----------------------------------
An Engineer has been tasked to site.
----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01443
 
     

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System Time Stamp: 03/03/2010 18:34

Broadband Incident Report : : HENGOED MUX 001 : LOSS OF SERVICE : Reference 6728 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6728   Issue : 1  
  Detected Date: 03/03/2010   Detected Time: 17:18  
  Start Date: 03/03/2010   Start Time: 17:17  
  Anticipated Clear Date: 03/03/2010   Anticipated Clear Time: 21:16  
     
  Incident Headline: : HENGOED MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01443
 
     

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System Time Stamp: 03/03/2010 17:29

Broadband Incident Report : EDINBURGH CALEDONIAN MUX 1 : LOSS OF SERVICE : Reference 6723 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6723   Issue : FINAL  
  Detected Date: 03/03/2010   Detected Time: 15:28  
  Start Date: 03/03/2010   Start Time: 15:27  
  Actual Clear Date: 03/03/2010   Actual Clear Time: 17:10  
     
  Incident Headline: EDINBURGH CALEDONIAN MUX 1 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored.

This issue may have been due to an Equipment Failure
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
013122013126013162
 
     

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System Time Stamp: 03/03/2010 17:16

Broadband Incident Report : EDINBURGH CALEDONIAN MUX 1 : DEGRADED SERVICE : Reference 6723 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6723   Issue : 2  
  Detected Date: 03/03/2010   Detected Time: 15:28  
  Start Date: 03/03/2010   Start Time: 15:27  
  Anticipated Clear Date: 03/03/2010   Anticipated Clear Time: 17:27  
     
  Incident Headline: EDINBURGH CALEDONIAN MUX 1 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
013122013126013162
 
     

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System Time Stamp: 03/03/2010 16:04

Broadband Incident Report : EDINBURGH CALEDONIAN MUX 1 : DEGRADED SERVICE : Reference 6723 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6723   Issue : 1  
  Detected Date: 03/03/2010   Detected Time: 15:28  
  Start Date: 03/03/2010   Start Time: 15:27  
  Anticipated Clear Date: 03/03/2010   Anticipated Clear Time: 17:27  
     
  Incident Headline: EDINBURGH CALEDONIAN MUX 1 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
013122013126013162
 
     

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System Time Stamp: 03/03/2010 15:35

Broadband Incident Report : : LLANBEDROG MUX 101 : LOSS OF SERVICE : Reference 6637 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6637   Issue : FINAL  
  Detected Date: 02/03/2010   Detected Time: 23:04  
  Start Date: 02/03/2010   Start Time: 23:02  
  Actual Clear Date: 03/03/2010   Actual Clear Time: 00:30  
     
  Incident Headline: : LLANBEDROG MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Card Reseat

This issue may have been due to
a Hardware Failure


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01758
 
     

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System Time Stamp: 03/03/2010 01:15

Tuesday, March 2, 2010

Broadband Incident Report : : LLANBEDROG MUX 101 : LOSS OF SERVICE : Reference 6637 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6637   Issue : 2  
  Detected Date: 02/03/2010   Detected Time: 23:04  
  Start Date: 02/03/2010   Start Time: 23:02  
  Anticipated Clear Date: 03/03/2010   Anticipated Clear Time: 02:00  
     
  Incident Headline: : LLANBEDROG MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01758
 
     

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System Time Stamp: 02/03/2010 23:43

Broadband Incident Report : : LLANBEDROG MUX 101 : LOSS OF SERVICE : Reference 6637 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6637   Issue : 1  
  Detected Date: 02/03/2010   Detected Time: 23:04  
  Start Date: 02/03/2010   Start Time: 23:02  
  Anticipated Clear Date: 03/03/2010   Anticipated Clear Time: 01:02  
     
  Incident Headline: : LLANBEDROG MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01758
 
     

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System Time Stamp: 02/03/2010 23:15

Monday, March 1, 2010

Broadband Incident Report : SWANAGE MUX 101 : DEGRADED SERVICE : Reference 6520 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6520   Issue : FINAL  
  Detected Date: 01/03/2010   Detected Time: 21:39  
  Start Date: 01/03/2010   Start Time: 21:36  
  Actual Clear Date: 01/03/2010   Actual Clear Time: 22:42  
     
  Incident Headline: SWANAGE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has automatically restored.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01929
 
     

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System Time Stamp: 01/03/2010 23:46

Broadband Incident Report : SWANAGE MUX 101 : DEGRADED SERVICE : Reference 6520 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6520   Issue : 2  
  Detected Date: 01/03/2010   Detected Time: 21:39  
  Start Date: 01/03/2010   Start Time: 21:36  
  Anticipated Clear Date: 02/03/2010   Anticipated Clear Time: 02:00  
     
  Incident Headline: SWANAGE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01929
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 01/03/2010 22:58

Broadband Incident Report : SWANAGE MUX 101 : DEGRADED SERVICE : Reference 6520 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6520   Issue : 1  
  Detected Date: 01/03/2010   Detected Time: 21:39  
  Start Date: 01/03/2010   Start Time: 21:36  
  Anticipated Clear Date: 01/03/2010   Anticipated Clear Time: 23:36  
     
  Incident Headline: SWANAGE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01929
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 01/03/2010 21:51