Friday, March 18, 2016

Broadband Incident Report : :[GATWICK KILOSTREAM SOUTH TERMINAL PCP80] MUX LINE CARD : LOSS OF SERVICE : Reference 13033 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13033   Issue : FINAL  
  Detected Date: 17/03/2016   Detected Time: 14:46  
  Start Date: 17/03/2016   Start Time: 14:36  
  Actual Clear Date: 18/03/2016   Actual Clear Time: 09:38  
     
  Incident Headline: :[GATWICK KILOSTREAM SOUTH TERMINAL PCP80] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01293 01379 To Fo
 
  Duration: 0 days 19 hours 01 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, March 17, 2016

Broadband Incident Report : :[GATWICK KILOSTREAM SOUTH TERMINAL PCP80] MUX LINE CARD : LOSS OF SERVICE : Reference 13033 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13033   Issue : 1  
  Detected Date: 17/03/2016   Detected Time: 14:46  
  Start Date: 17/03/2016   Start Time: 14:36  
  Anticipated Clear Date: 18/03/2016   Anticipated Clear Time: 14:46  
  Next Update Date: 18/03/2016   Next Update Time: 14:46  
     
  Incident Headline: :[GATWICK KILOSTREAM SOUTH TERMINAL PCP80] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01293 01379 To Fo
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : 20C ADSL : EARDISLEY : EMERGENCY PEW : Reference 12903 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12903   Issue : FINAL  
  Detected Date: 16/03/2016   Detected Time: 17:58  
  Start Date: 16/03/2016   Start Time: 17:58  
  Actual Clear Date: 17/03/2016   Actual Clear Time: 04:35  
     
  Incident Headline: 20C ADSL : EARDISLEY : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of hr:mm BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
 
  Duration: 0 days 10 hours 37 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : WEST SCOTLAND MULTIPLE MUX : EMERGENCY PEW : Reference 12933 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12933   Issue : FINAL  
  Detected Date: 17/03/2016   Detected Time: 00:56  
  Start Date: 17/03/2016   Start Time: 00:56  
  Actual Clear Date: 17/03/2016   Actual Clear Time: 03:00  
     
  Incident Headline: ADSL : WEST SCOTLAND MULTIPLE MUX : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 03:00 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01864 01899 01968
 
  Duration: 0 days 02 hours 04 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WEST SCOTLAND MULTIPLE MUX : EMERGENCY PEW : Reference 12933 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12933   Issue : 1  
  Detected Date: 17/03/2016   Detected Time: 00:56  
  Start Date: 17/03/2016   Start Time: 00:56  
  Anticipated Clear Date: 17/03/2016   Anticipated Clear Time: 03:00  
  Next Update Date: 17/03/2016   Next Update Time: 02:00  
     
  Incident Headline: : WEST SCOTLAND MULTIPLE MUX : EMERGENCY PEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: ASDH to switch to protection paths so they can reseat switch cards at NE150966 at Biggar on 17/03/16 between 01:00 and 03:00

Current Situation: Proactive work required to reseat switch cards at NE150966
 
  Dialling Codes Affected:
01864 01899 01968
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, March 16, 2016

Broadband Incident Report : : EARDISLEY : EMERGENCY PEW : Reference 12903 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12903   Issue : 1  
  Detected Date: 16/03/2016   Detected Time: 17:58  
  Start Date: 16/03/2016   Start Time: 17:58  
  Anticipated Clear Date: 17/03/2016   Anticipated Clear Time: 06:00  
  Next Update Date: 17/03/2016   Next Update Time: 06:30  
     
  Incident Headline: : EARDISLEY : EMERGENCY PEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Current Situation: The card will be changed during an Emergency PEW window between 02:00 and 04:00 on the 17/03/2016. The expected downtime for customers on this card is 30 minutes with an additional 30 minutes if roll back is required.  
  Dialling Codes Affected:
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BORTH DYFED]: MUX 301 : LOSS OF SERVICE : Reference 12773 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12773   Issue : FINAL  
  Detected Date: 16/03/2016   Detected Time: 08:50  
  Start Date: 16/03/2016   Start Time: 08:45  
  Actual Clear Date: 16/03/2016   Actual Clear Time: 08:53  
     
  Incident Headline: ADSL :[BORTH DYFED]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service has been restored as of 08:53 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01970 To Fo
 
  Duration: 0 days 00 hours 07 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BORTH DYFED]: MUX 301 : LOSS OF SERVICE : Reference 12773 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12773   Issue : 1  
  Detected Date: 16/03/2016   Detected Time: 08:50  
  Start Date: 16/03/2016   Start Time: 08:45  
  Anticipated Clear Date: 16/03/2016   Anticipated Clear Time: 12:50  
  Next Update Date: 16/03/2016   Next Update Time: 09:50  
     
  Incident Headline: ADSL :[BORTH DYFED]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01970 To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, March 15, 2016

Broadband Incident Report : :[PULHAM MARKET] MUX LINE CARD : LOSS OF SERVICE : Reference 12610 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12610   Issue : FINAL  
  Detected Date: 14/03/2016   Detected Time: 23:39  
  Start Date: 14/03/2016   Start Time: 23:29  
  Actual Clear Date: 15/03/2016   Actual Clear Time: 01:01  
     
  Incident Headline: :[PULHAM MARKET] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01379
 
  Duration: 0 days 01 hours 32 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, March 14, 2016

Broadband Incident Report : :[PULHAM MARKET] MUX LINE CARD : LOSS OF SERVICE : Reference 12610 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12610   Issue : 1  
  Detected Date: 14/03/2016   Detected Time: 23:39  
  Start Date: 14/03/2016   Start Time: 23:29  
  Anticipated Clear Date: 15/03/2016   Anticipated Clear Time: 23:39  
  Next Update Date: 15/03/2016   Next Update Time: 23:39  
     
  Incident Headline: :[PULHAM MARKET] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01379
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[COLLIER STREET]: MUX 101 : LOSS OF SERVICE : Reference 12546 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12546   Issue : FINAL  
  Detected Date: 14/03/2016   Detected Time: 14:17  
  Start Date: 14/03/2016   Start Time: 14:07  
  Actual Clear Date: 14/03/2016   Actual Clear Time: 14:07  
     
  Incident Headline: ADSL :[COLLIER STREET]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01892 To Fo
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[COLLIER STREET]: MUX 101 : LOSS OF SERVICE : Reference 12546 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12546   Issue : 1  
  Detected Date: 14/03/2016   Detected Time: 14:17  
  Start Date: 14/03/2016   Start Time: 14:07  
  Anticipated Clear Date: 14/03/2016   Anticipated Clear Time: 18:17  
  Next Update Date: 14/03/2016   Next Update Time: 15:17  
     
  Incident Headline: ADSL :[COLLIER STREET]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01892 To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.