Friday, October 21, 2016

Broadband Incident Report : ADSL : CARLISLE AREA MULTI MUX : LOSS OF SERVICE : Reference 100514 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 100514   Issue : FINAL  
  Detected Date: 21/10/2016   Detected Time: 13:55  
  Start Date: 21/10/2016   Start Time: 13:55  
  Actual Clear Date: 21/10/2016   Actual Clear Time: 16:48  
     
  Incident Headline: ADSL : CARLISLE AREA MULTI MUX : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service fully restored at 16:48 after connectors were remade on transmission equipment at Carlisle. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01387
 
  Duration: 0 days 02 hours 53 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LIDDESDALE]: MUX 001 : LOSS OF SERVICE : Reference 100563 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 100563   Issue : FINAL  
  Detected Date: 21/10/2016   Detected Time: 16:38  
  Start Date: 21/10/2016   Start Time: 16:28  
  Actual Clear Date: 21/10/2016   Actual Clear Time: 16:28  
     
  Incident Headline: ADSL :[LIDDESDALE]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident Cancelled running on IMT100514/16. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01387
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LIDDESDALE]: MUX 001 : LOSS OF SERVICE : Reference 100563 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 100563   Issue : 1  
  Detected Date: 21/10/2016   Detected Time: 16:38  
  Start Date: 21/10/2016   Start Time: 16:28  
  Anticipated Clear Date: 21/10/2016   Anticipated Clear Time: 20:38  
  Next Update Date: 21/10/2016   Next Update Time: 17:38  
     
  Incident Headline: ADSL :[LIDDESDALE]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01387
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CARLISLE AREA MULTI MUX : LOSS OF SERVICE : Reference 100514 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 100514   Issue : 3  
  Detected Date: 21/10/2016   Detected Time: 13:55  
  Start Date: 21/10/2016   Start Time: 13:55  
  Anticipated Clear Date: 21/10/2016   Anticipated Clear Time: 18:00  
  Next Update Date: 21/10/2016   Next Update Time: 16:30  
     
  Incident Headline: : CARLISLE AREA MULTI MUX : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 239 Broadband customers. The root cause has been confirmed as being a transmission failure and is being managed on IMT100518/16. The operational team have raised a task for an EES engineer and spares have been ordered. Estimated time of restoration not yet known. Next update will be issued upon a significant development.  
  Dialling Codes Affected:
01387
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CARLISLE AREA MULTI MUX : LOSS OF SERVICE : Reference 100514 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 100514   Issue : 2  
  Detected Date: 21/10/2016   Detected Time: 13:55  
  Start Date: 21/10/2016   Start Time: 13:55  
  Anticipated Clear Date: 21/10/2016   Anticipated Clear Time: 15:55  
  Next Update Date: 21/10/2016   Next Update Time: 14:55  
     
  Incident Headline: : CARLISLE AREA MULTI MUX : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01387
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CARLISLE AREA MULTI MUX : LOSS OF SERVICE : Reference 100514 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 100514   Issue : 1  
  Detected Date: 21/10/2016   Detected Time: 13:55  
  Start Date: 21/10/2016   Start Time: 13:55  
  Anticipated Clear Date: 21/10/2016   Anticipated Clear Time: 15:55  
  Next Update Date: 21/10/2016   Next Update Time: 14:55  
     
  Incident Headline: : CARLISLE AREA MULTI MUX : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01387
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : LIDDESDALE : MUX 001 : LOSS OF SERVICE : Reference 100501 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 100501   Issue : FINAL  
  Detected Date: 21/10/2016   Detected Time: 13:00  
  Start Date: 21/10/2016   Start Time: 12:50  
  Actual Clear Date: 21/10/2016   Actual Clear Time: 13:20  
     
  Incident Headline: ADSL : LIDDESDALE : MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 13:20 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01387
 
  Duration: 0 days 00 hours 29 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LIDDESDALE]: MUX 001 : LOSS OF SERVICE : Reference 100501 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 100501   Issue : 1  
  Detected Date: 21/10/2016   Detected Time: 13:00  
  Start Date: 21/10/2016   Start Time: 12:50  
  Anticipated Clear Date: 21/10/2016   Anticipated Clear Time: 17:00  
  Next Update Date: 21/10/2016   Next Update Time: 14:00  
     
  Incident Headline: ADSL :[LIDDESDALE]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01387
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, October 18, 2016

Broadband Incident Report : ADSL :[GLASS]: MUX 001 : LOSS OF SERVICE : Reference 91995 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 91995   Issue : FINAL  
  Detected Date: 18/10/2016   Detected Time: 21:32  
  Start Date: 18/10/2016   Start Time: 21:22  
  Actual Clear Date: 18/10/2016   Actual Clear Time: 21:22  
     
  Incident Headline: ADSL :[GLASS]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01466
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GLASS]: MUX 001 : LOSS OF SERVICE : Reference 91995 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 91995   Issue : 1  
  Detected Date: 18/10/2016   Detected Time: 21:32  
  Start Date: 18/10/2016   Start Time: 21:22  
  Anticipated Clear Date: 19/10/2016   Anticipated Clear Time: 01:32  
  Next Update Date: 18/10/2016   Next Update Time: 22:32  
     
  Incident Headline: ADSL :[GLASS]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01466
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.