Saturday, April 28, 2012

Broadband Incident Report : : READING NODE 05211 : PARTIAL DEGRADED SERVICE : Reference 13654 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13654   Issue : FINAL  
  Detected Date: 28/04/2012   Detected Time: 13:51  
  Start Date: 28/04/2012   Start Time: 13:51  
  Actual Clear Date: 28/04/2012   Actual Clear Time: 15:10  
     
  Incident Headline: : READING NODE 05211 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 15:10; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01189
 
  Duration: 0 days 01 hours 19 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING NODE 05211 : PARTIAL DEGRADED SERVICE : Reference 13654 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13654   Issue : 2  
  Detected Date: 28/04/2012   Detected Time: 13:51  
  Start Date: 28/04/2012   Start Time: 13:51  
  Anticipated Clear Date: 28/04/2012   Anticipated Clear Time: 16:51  
  Next Update Date: 28/04/2012   Next Update Time: 16:00  
     
  Incident Headline: : READING NODE 05211 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site. Estimated time of arrival 15:10.  
  Dialling Codes Affected:
01189
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 3 MUXES IN ABERGAVENNY AREA : LOSS OF SERVICE : Reference 13647 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13647   Issue : FINAL  
  Detected Date: 28/04/2012   Detected Time: 10:30  
  Start Date: 28/04/2012   Start Time: 10:13  
  Actual Clear Date: 28/04/2012   Actual Clear Time: 14:20  
     
  Incident Headline: : 3 MUXES IN ABERGAVENNY AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 14:20; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
015910159701982
 
  Duration: 0 days 04 hours 07 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING NODE 05211 : PARTIAL DEGRADED SERVICE : Reference 13654 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13654   Issue : 1  
  Detected Date: 28/04/2012   Detected Time: 13:51  
  Start Date: 28/04/2012   Start Time: 13:51  
  Anticipated Clear Date: 28/04/2012   Anticipated Clear Time: 16:51  
  Next Update Date: 28/04/2012   Next Update Time: 15:00  
     
  Incident Headline: : READING NODE 05211 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01189
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 3 MUXES IN ABERGAVENNY AREA : LOSS OF SERVICE : Reference 13647 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13647   Issue : 5  
  Detected Date: 28/04/2012   Detected Time: 10:30  
  Start Date: 28/04/2012   Start Time: 10:15  
  Anticipated Clear Date: 28/04/2012   Anticipated Clear Time: 15:00  
  Next Update Date: 28/04/2012   Next Update Time: 15:00  
     
  Incident Headline: : 3 MUXES IN ABERGAVENNY AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Replacement hardware now on site.  
  Dialling Codes Affected:
015910159701982
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 3 MUXES IN ABERGAVENNY AREA : LOSS OF SERVICE : Reference 13647 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13647   Issue : 4  
  Detected Date: 28/04/2012   Detected Time: 10:30  
  Start Date: 28/04/2012   Start Time: 10:15  
  Anticipated Clear Date: 28/04/2012   Anticipated Clear Time: 14:10  
  Next Update Date: 28/04/2012   Next Update Time: 14:10  
     
  Incident Headline: : 3 MUXES IN ABERGAVENNY AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is awaiting delivery of replacement hardware.  
  Dialling Codes Affected:
015910159701982
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 3 MUXES IN ABERGAVENNY AREA : LOSS OF SERVICE : Reference 13647 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13647   Issue : 3  
  Detected Date: 28/04/2012   Detected Time: 10:30  
  Start Date: 28/04/2012   Start Time: 10:15  
  Anticipated Clear Date: 28/04/2012   Anticipated Clear Time: 12:46  
  Next Update Date: 28/04/2012   Next Update Time: 13:00  
     
  Incident Headline: : 3 MUXES IN ABERGAVENNY AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site and new hardware ordered.  
  Dialling Codes Affected:
015910159701982
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 3 MUXES IN ABERGAVENNY AREA : LOSS OF SERVICE : Reference 13647 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13647   Issue : 2  
  Detected Date: 28/04/2012   Detected Time: 10:30  
  Start Date: 28/04/2012   Start Time: 10:15  
  Anticipated Clear Date: 28/04/2012   Anticipated Clear Time: 12:15  
  Next Update Date: 28/04/2012   Next Update Time: 12:00  
     
  Incident Headline: : 3 MUXES IN ABERGAVENNY AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 12.00
 
  Dialling Codes Affected:
015910159701982
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 3 MUXES IN ABERGAVENNY AREA : LOSS OF SERVICE : Reference 13647 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13647   Issue : 1  
  Detected Date: 28/04/2012   Detected Time: 10:30  
  Start Date: 28/04/2012   Start Time: 10:15  
  Anticipated Clear Date: 28/04/2012   Anticipated Clear Time: 12:15  
  Next Update Date: 28/04/2012   Next Update Time: 12:00  
     
  Incident Headline: : 3 MUXES IN ABERGAVENNY AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 12.00
 
  Dialling Codes Affected:
0159101597
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, April 26, 2012

Broadband Incident Report : : READING NODE 05211 : PARTIAL LOSS OF SERVICE : Reference 13440 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13440   Issue : FINAL  
  Detected Date: 26/04/2012   Detected Time: 19:07  
  Start Date: 26/04/2012   Start Time: 19:07  
  Actual Clear Date: 26/04/2012   Actual Clear Time: 19:26  
     
  Incident Headline: : READING NODE 05211 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 19.26; by completing: a remote reset of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01189
 
  Duration: 0 days 00 hours 19 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING NODE 05211 : PARTIAL LOSS OF SERVICE : Reference 13440 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13440   Issue : 1  
  Detected Date: 26/04/2012   Detected Time: 19:07  
  Start Date: 26/04/2012   Start Time: 19:07  
  Anticipated Clear Date: 26/04/2012   Anticipated Clear Time: 23:17  
  Next Update Date: 26/04/2012   Next Update Time: 20:30  
     
  Incident Headline: : READING NODE 05211 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01189
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NEWCASTLE NODE 03241 : PARTIAL LOSS OF SERVICE : Reference 13422 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13422   Issue : FINAL  
  Detected Date: 26/04/2012   Detected Time: 16:03  
  Start Date: 26/04/2012   Start Time: 16:03  
  Actual Clear Date: 26/04/2012   Actual Clear Time: 16:18  
     
  Incident Headline: : NEWCASTLE NODE 03241 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 16:18 by completing a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0138801429019120019121019123
019124019126019128019129019134
019138019142019143019144019145
019146019148019149019151019152
019155019158019151
 
  Duration: 0 days 00 hours 15 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NEWCASTLE NODE 03241 : PARTIAL LOSS OF SERVICE : Reference 13422 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13422   Issue : 1  
  Detected Date: 26/04/2012   Detected Time: 16:03  
  Start Date: 26/04/2012   Start Time: 16:03  
  Anticipated Clear Date: 26/04/2012   Anticipated Clear Time: 18:03  
  Next Update Date: 26/04/2012   Next Update Time: 17:30  
     
  Incident Headline: : NEWCASTLE NODE 03241 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
0138801429019120019121019123
019124019126019128019129019134
019138019142019143019144019145
019146019148019149019151019152
019155019158019151
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.