Saturday, June 26, 2010

Broadband Incident Report : : SOUTHAM MUX 102 : LOSS OF SERVICE : Reference 18037 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18037   Issue : 4  
  Detected Date: 26/06/2010   Detected Time: 16:30  
  Start Date: 26/06/2010   Start Time: 16:26  
  Anticipated Clear Date: 27/06/2010   Anticipated Clear Time: 01:00  
     
  Incident Headline: : SOUTHAM MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
A fibre fault has been identified
Engineers are progressing restoration.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01926
 
     

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System Time Stamp: 26/06/2010 21:37

Broadband Incident Report : : SOUTHAM MUX 102 : LOSS OF SERVICE : Reference 18037 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18037   Issue : 3  
  Detected Date: 26/06/2010   Detected Time: 16:30  
  Start Date: 26/06/2010   Start Time: 16:26  
  Anticipated Clear Date: 26/06/2010   Anticipated Clear Time: 21:45  
     
  Incident Headline: : SOUTHAM MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01926
 
     

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System Time Stamp: 26/06/2010 20:30

Broadband Incident Report : : SOUTHAM MUX 102 : LOSS OF SERVICE : Reference 18037 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18037   Issue : 2  
  Detected Date: 26/06/2010   Detected Time: 16:30  
  Start Date: 26/06/2010   Start Time: 16:26  
  Anticipated Clear Date: 26/06/2010   Anticipated Clear Time: 19:30  
     
  Incident Headline: : SOUTHAM MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01926
 
     

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System Time Stamp: 26/06/2010 17:27

Broadband Incident Report : : SOUTHAM MUX 102 : LOSS OF SERVICE : Reference 18037 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18037   Issue : 1  
  Detected Date: 26/06/2010   Detected Time: 16:30  
  Start Date: 26/06/2010   Start Time: 16:26  
  Anticipated Clear Date: 26/06/2010   Anticipated Clear Time: 19:00  
     
  Incident Headline: : SOUTHAM MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01926
 
     

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System Time Stamp: 26/06/2010 16:46

Broadband Incident Report : : NANTWICH MUX 101 : DEGRADED SERVICE : Reference 17988 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17988   Issue : FINAL  
  Detected Date: 26/06/2010   Detected Time: 00:48  
  Start Date: 26/06/2010   Start Time: 00:39  
  Actual Clear Date: 26/06/2010   Actual Clear Time: 01:50  
     
  Incident Headline: : NANTWICH MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Reset of Software
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01270
 
     

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System Time Stamp: 26/06/2010 02:09

Broadband Incident Report : : NANTWICH MUX 101 : DEGRADED SERVICE : Reference 17988 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17988   Issue : 1  
  Detected Date: 26/06/2010   Detected Time: 00:48  
  Start Date: 26/06/2010   Start Time: 00:39  
  Anticipated Clear Date: 26/06/2010   Anticipated Clear Time: 05:00  
     
  Incident Headline: : NANTWICH MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.Further updates will be provided as soon as possible.  
  Dialling Codes Affected:
01270
 
     

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System Time Stamp: 26/06/2010 01:00

Thursday, June 24, 2010

Broadband Incident Report : STAPLECROSS MUX 001 : DEGRADED SERVICE : Reference 17764 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17764   Issue : FINAL  
  Detected Date: 24/06/2010   Detected Time: 09:13  
  Start Date: 24/06/2010   Start Time: 09:10  
  Actual Clear Date: 24/06/2010   Actual Clear Time: 21:03  
     
  Incident Headline: STAPLECROSS MUX 001 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a degradation of Broadband Service.  
  Progress Details: Service has been restored by completing a
Card Change
This issue may have been due to
an Equipment Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01580
 
     

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System Time Stamp: 24/06/2010 21:50

Broadband Incident Report : STAPLECROSS MUX 001 : DEGRADED SERVICE : Reference 17764 : Issue 8 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17764   Issue : 8  
  Detected Date: 24/06/2010   Detected Time: 09:13  
  Start Date: 24/06/2010   Start Time: 09:10  
  Anticipated Clear Date: 24/06/2010   Anticipated Clear Time: 22:30  
     
  Incident Headline: STAPLECROSS MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01580
 
     

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System Time Stamp: 24/06/2010 21:31

Broadband Incident Report : STAPLECROSS MUX 001 : DEGRADED SERVICE : Reference 17764 : Issue 7 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17764   Issue : 7  
  Detected Date: 24/06/2010   Detected Time: 09:13  
  Start Date: 24/06/2010   Start Time: 09:10  
  Anticipated Clear Date: 24/06/2010   Anticipated Clear Time: 19:30  
     
  Incident Headline: STAPLECROSS MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01580
 
     

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System Time Stamp: 24/06/2010 18:25

Broadband Incident Report : STAPLECROSS MUX 001 : DEGRADED SERVICE : Reference 17764 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17764   Issue : 6  
  Detected Date: 24/06/2010   Detected Time: 09:13  
  Start Date: 24/06/2010   Start Time: 09:10  
  Anticipated Clear Date: 24/06/2010   Anticipated Clear Time: 18:30  
     
  Incident Headline: STAPLECROSS MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01580
 
     

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System Time Stamp: 24/06/2010 17:15

Broadband Incident Report : STAPLECROSS MUX 001 : DEGRADED SERVICE : Reference 17764 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17764   Issue : 5  
  Detected Date: 24/06/2010   Detected Time: 09:13  
  Start Date: 24/06/2010   Start Time: 09:10  
  Anticipated Clear Date: 24/06/2010   Anticipated Clear Time: 17:30  
     
  Incident Headline: STAPLECROSS MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01580
 
     

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System Time Stamp: 24/06/2010 16:21

Broadband Incident Report : STAPLECROSS MUX 001 : DEGRADED SERVICE : Reference 17764 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17764   Issue : 4  
  Detected Date: 24/06/2010   Detected Time: 09:13  
  Start Date: 24/06/2010   Start Time: 09:10  
  Anticipated Clear Date: 24/06/2010   Anticipated Clear Time: 16:30  
     
  Incident Headline: STAPLECROSS MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01580
 
     

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System Time Stamp: 24/06/2010 15:25

Broadband Incident Report : CARDIFF NODE 11001 : PARTIAL LOSS OF SERVICE : Reference 17788 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17788   Issue : FINAL  
  Detected Date: 24/06/2010   Detected Time: 11:21  
  Start Date: 24/06/2010   Start Time: 11:12  
  Actual Clear Date: 24/06/2010   Actual Clear Time: 13:56  
     
  Incident Headline: CARDIFF NODE 11001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Card Change


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0163301656029201602920190292020
02920210292025029203002920310292032
02920330292040029204102920520292055
02920560292057029206102920620292063
02920650292068029206902920740292075
02920760292080029208402920850292086
029208802920900292091
 
     

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System Time Stamp: 24/06/2010 14:07

Broadband Incident Report : : CARDIFF NODE 11001 : PARTIAL LOSS OF SERVICE : Reference 17788 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17788   Issue : 4  
  Detected Date: 24/06/2010   Detected Time: 11:21  
  Start Date: 24/06/2010   Start Time: 11:12  
  Anticipated Clear Date: 24/06/2010   Anticipated Clear Time: 15:00  
     
  Incident Headline: : CARDIFF NODE 11001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0163301656029201602920190292020
02920210292025029203002920310292032
02920330292040029204102920520292055
02920560292057029206102920620292063
02920650292068029206902920740292075
02920760292080029208402920850292086
029208802920900292091
 
     

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System Time Stamp: 24/06/2010 13:58