Saturday, April 21, 2012

Broadband Incident Report : : CALLINGTON MUX 001 & MSAN 301 : LOSS OF SERVICE : Reference 12500 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12500   Issue : 1  
  Detected Date: 21/04/2012   Detected Time: 23:30  
  Start Date: 21/04/2012   Start Time: 23:30  
  Anticipated Clear Date: 22/04/2012   Anticipated Clear Time: 01:30  
  Next Update Date: 22/04/2012   Next Update Time: 00:45  
     
  Incident Headline: : CALLINGTON MUX 001 & MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 00:45
 
  Dialling Codes Affected:
01579
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILTON KEYNES NODE 02177 : PARTIAL LOSS OF SERVICE : Reference 12422 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12422   Issue : FINAL  
  Detected Date: 21/04/2012   Detected Time: 15:52  
  Start Date: 21/04/2012   Start Time: 15:49  
  Actual Clear Date: 21/04/2012   Actual Clear Time: 17:17  
     
  Incident Headline: : MILTON KEYNES NODE 02177 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 17:17 by completing a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0116201173011790120501223
0122501234012840129501297
0130001327013440135301354
0136601379013800140601455
0146201485014870152501529
0153601564015820160401608
0163501636017330176301767
0177501778017800179301794
0180301832018650189901908
01933019540198302085050208506
0208505
 
  Duration: 0 days 01 hours 28 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILTON KEYNES NODE 02177 : PARTIAL LOSS OF SERVICE : Reference 12422 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12422   Issue : 2  
  Detected Date: 21/04/2012   Detected Time: 15:52  
  Start Date: 21/04/2012   Start Time: 15:49  
  Anticipated Clear Date: 21/04/2012   Anticipated Clear Time: 19:00  
  Next Update Date: 21/04/2012   Next Update Time: 18:30  
     
  Incident Headline: : MILTON KEYNES NODE 02177 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site. Estimated time of arrival 17.30.  
  Dialling Codes Affected:
0116201173011790120501223
0122501234012840129501297
0130001327013440135301354
0136601379013800140601455
0146201485014870152501529
0153601564015820160401608
0163501636017330176301767
0177501778017800179301794
0180301832018650189901908
01933019540198302085050208506
0208505
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILTON KEYNES NODE 02177 : PARTIAL LOSS OF SERVICE : Reference 12422 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12422   Issue : 1  
  Detected Date: 21/04/2012   Detected Time: 15:52  
  Start Date: 21/04/2012   Start Time: 15:49  
  Anticipated Clear Date: 21/04/2012   Anticipated Clear Time: 17:49  
  Next Update Date: 21/04/2012   Next Update Time: 17:15  
     
  Incident Headline: : MILTON KEYNES NODE 02177 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site.  
  Dialling Codes Affected:
0116201173011790120501223
0122501234012840129501297
0130001327013440135301354
0136601379013800140601455
0146201485014870152501529
0153601564015820160401608
0163501636017330176301767
0177501778017800179301794
0180301832018650189901908
01933019540198302085050208506
0208505
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LOCKERLEY MSAN 301 : LOSS OF SERVICE : Reference 12324 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12324   Issue : FINAL  
  Detected Date: 21/04/2012   Detected Time: 00:35  
  Start Date: 21/04/2012   Start Time: 00:30  
  Actual Clear Date: 21/04/2012   Actual Clear Time: 01:06  
     
  Incident Headline: : LOCKERLEY MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 01:06 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01794
 
  Duration: 0 days 00 hours 36 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LOCKERLEY MSAN 301 : LOSS OF SERVICE : Reference 12324 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12324   Issue : 1  
  Detected Date: 21/04/2012   Detected Time: 00:35  
  Start Date: 21/04/2012   Start Time: 00:30  
  Anticipated Clear Date: 21/04/2012   Anticipated Clear Time: 02:30  
  Next Update Date: 21/04/2012   Next Update Time: 01:45  
     
  Incident Headline: : LOCKERLEY MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 01:45
 
  Dialling Codes Affected:
01794
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, April 18, 2012

Broadband Incident Report : : BERE REGIS MUX 101 : DEGRADED SERVICE. : Reference 11956 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11956   Issue : FINAL  
  Detected Date: 18/04/2012   Detected Time: 09:59  
  Start Date: 18/04/2012   Start Time: 09:56  
  Actual Clear Date: 18/04/2012   Actual Clear Time: 16:25  
     
  Incident Headline: : BERE REGIS MUX 101 : DEGRADED SERVICE.  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 16:25. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01929
 
  Duration: 0 days 06 hours 29 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BERE REGIS MUX 101 : DEGRADED SERVICE. : Reference 11956 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11956   Issue : FINAL  
  Detected Date: 18/04/2012   Detected Time: 09:59  
  Start Date: 18/04/2012   Start Time: 09:56  
  Actual Clear Date: 18/04/2012   Actual Clear Time: 16:25  
     
  Incident Headline: : BERE REGIS MUX 101 : DEGRADED SERVICE.  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 16:25. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01929
 
  Duration: 0 days 06 hours 29 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BERE REGIS MUX 101 : DEGRADED SERVICE. : Reference 11956 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11956   Issue : 6  
  Detected Date: 18/04/2012   Detected Time: 09:59  
  Start Date: 18/04/2012   Start Time: 09:56  
  Anticipated Clear Date: 18/04/2012   Anticipated Clear Time: 19:00  
  Next Update Date: 18/04/2012   Next Update Time: 17:30  
     
  Incident Headline: : BERE REGIS MUX 101 : DEGRADED SERVICE.  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer is now on site investigating further. Next update 17:30

 
  Dialling Codes Affected:
01929
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BERE REGIS MUX 101 : DEGRADED SERVICE. : Reference 11956 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11956   Issue : 5  
  Detected Date: 18/04/2012   Detected Time: 09:59  
  Start Date: 18/04/2012   Start Time: 09:56  
  Anticipated Clear Date: 18/04/2012   Anticipated Clear Time: 16:30  
  Next Update Date: 18/04/2012   Next Update Time: 15:30  
     
  Incident Headline: : BERE REGIS MUX 101 : DEGRADED SERVICE.  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: An engineer is travelling to site to investigate further. ETA 15:30.  
  Dialling Codes Affected:
01929
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BERE REGIS MUX 101 : DEGRADED SERVICE. : Reference 11956 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11956   Issue : 4  
  Detected Date: 18/04/2012   Detected Time: 09:59  
  Start Date: 18/04/2012   Start Time: 09:56  
  Anticipated Clear Date: 18/04/2012   Anticipated Clear Time: 14:30  
  Next Update Date: 18/04/2012   Next Update Time: 14:30  
     
  Incident Headline: : BERE REGIS MUX 101 : DEGRADED SERVICE.  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01929
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BERE REGIS MUX 101 : DEGRADED SERVICE. : Reference 11956 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11956   Issue : 3  
  Detected Date: 18/04/2012   Detected Time: 09:59  
  Start Date: 18/04/2012   Start Time: 09:56  
  Anticipated Clear Date: 18/04/2012   Anticipated Clear Time: 14:00  
  Next Update Date: 18/04/2012   Next Update Time: 13:30  
     
  Incident Headline: : BERE REGIS MUX 101 : DEGRADED SERVICE.  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics.  
  Dialling Codes Affected:
01929
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BERE REGIS MUX 101 : DEGRADED SERVICE. : Reference 11956 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11956   Issue : 2  
  Detected Date: 18/04/2012   Detected Time: 09:59  
  Start Date: 18/04/2012   Start Time: 09:56  
  Anticipated Clear Date: 18/04/2012   Anticipated Clear Time: 14:00  
  Next Update Date: 18/04/2012   Next Update Time: 12:30  
     
  Incident Headline: : BERE REGIS MUX 101 : DEGRADED SERVICE.  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site and new hardware ordered.  
  Dialling Codes Affected:
01929
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.