Saturday, April 16, 2011

Broadband Incident Report : WROXTON ST MARY ADSL 101 AND DSL 102 : LOSS OF SERVICE : Reference 12267 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12267   Issue : FINAL  
  Detected Date: 16/04/2011   Detected Time: 10:32  
  Start Date: 16/04/2011   Start Time: 10:30  
  Actual Clear Date: 16/04/2011   Actual Clear Time: 13:28  
     
  Incident Headline: WROXTON ST MARY ADSL 101 AND DSL 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 13.28; following the restoration of power. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01295
 
  Duration: 0 days 02 hours 58 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : WROXTON ST MARY ADSL 101 AND DSL 102 : LOSS OF SERVICE : Reference 12267 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12267   Issue : 4  
  Detected Date: 16/04/2011   Detected Time: 10:32  
  Start Date: 16/04/2011   Start Time: 10:30  
  Anticipated Clear Date: 16/04/2011   Anticipated Clear Time: 16:00  
     
  Incident Headline: WROXTON ST MARY ADSL 101 AND DSL 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 16.00.  
  Dialling Codes Affected:
01295
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : WROXTON ST MARY ADSL 101 AND DSL 102 : LOSS OF SERVICE : Reference 12267 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12267   Issue : 3  
  Detected Date: 16/04/2011   Detected Time: 10:32  
  Start Date: 16/04/2011   Start Time: 10:30  
  Anticipated Clear Date: 16/04/2011   Anticipated Clear Time: 13:00  
     
  Incident Headline: WROXTON ST MARY ADSL 101 AND DSL 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 13.00.  
  Dialling Codes Affected:
01295
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : WROXTON ST MARY ADSL 101 : LOSS OF SERVICE : Reference 12267 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12267   Issue : 2  
  Detected Date: 16/04/2011   Detected Time: 10:32  
  Start Date: 16/04/2011   Start Time: 10:30  
  Anticipated Clear Date: 16/04/2011   Anticipated Clear Time: 13:00  
     
  Incident Headline: WROXTON ST MARY ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 13.00.  
  Dialling Codes Affected:
01295
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : WROXTON ST MARY ADSL 101 : LOSS OF SERVICE : Reference 12267 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12267   Issue : 1  
  Detected Date: 16/04/2011   Detected Time: 10:32  
  Start Date: 16/04/2011   Start Time: 10:30  
  Anticipated Clear Date: 16/04/2011   Anticipated Clear Time: 12:00  
     
  Incident Headline: WROXTON ST MARY ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 12.00.
 
  Dialling Codes Affected:
01295
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Friday, April 15, 2011

Broadband Incident Report : : BIRMINGHAM ERX12: LOSS OF SERVICE : Reference 12140 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12140   Issue : 1  
  Detected Date: 15/04/2011   Detected Time: 01:50  
  Start Date: 15/04/2011   Start Time: 01:47  
  Anticipated Clear Date: 15/04/2011   Anticipated Clear Time: 01:48  
     
  Incident Headline: : BIRMINGHAM ERX12: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Progress Details: Service was fully restored following an SRP switchover.  
  Dialling Codes Affected:
0116201189012124012125012132
012133012134012135012137012138
012144012145012146012151012152
012155012158012160012161012162
012163012164012166012168012169
0121750121760121770123901242
0128301285012910129901329
0134801384014370144301451
0145301455014940149501527
0153801564015700160001639
0164601666016750168401685
0168601743017520176901782
0178501789017920180301827
0190501922019260195201970
02380340238036023806102380620238064
02380650238090024762602476270247660
02476610247662024766702476690247671
02476720247676024768502920190292025
02920510292052029205502920560292061
02920620292063029206902920700292071
0292084029208502920860292088LLCM0
0292084029208502920860292088
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Wednesday, April 13, 2011

Broadband Incident Report : : NEWTOWN NODE 10038 : DEGRADED SERVICE : Reference 11980 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11980   Issue : FINAL  
  Detected Date: 13/04/2011   Detected Time: 17:13  
  Start Date: 13/04/2011   Start Time: 16:42  
  Actual Clear Date: 13/04/2011   Actual Clear Time: 19:54  
     
  Incident Headline: : NEWTOWN NODE 10038 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored 19.54 after card changed at Wolverhampton

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
016540168601743
 
  Duration: 0 days 03 hours 12 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : NEWTOWN NODE 10038 : DEGRADED SERVICE : Reference 11980 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11980   Issue : 3  
  Detected Date: 13/04/2011   Detected Time: 17:13  
  Start Date: 13/04/2011   Start Time: 16:42  
  Anticipated Clear Date: 13/04/2011   Anticipated Clear Time: 20:56  
     
  Incident Headline: : NEWTOWN NODE 10038 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer on site co-oping with Ops team, Next update 21.00

 
  Dialling Codes Affected:
016540168601743
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : NEWTOWN NODE 10038 : DEGRADED SERVICE : Reference 11980 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11980   Issue : 2  
  Detected Date: 13/04/2011   Detected Time: 17:13  
  Start Date: 13/04/2011   Start Time: 16:42  
  Anticipated Clear Date: 13/04/2011   Anticipated Clear Time: 20:00  
     
  Incident Headline: : NEWTOWN NODE 10038 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site. Estimated time of arrival 19:15. Next update 20:00.  
  Dialling Codes Affected:
016540168601743
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : NEWTOWN NODE 10038 : DEGRADED SERVICE : Reference 11980 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11980   Issue : 1  
  Detected Date: 13/04/2011   Detected Time: 17:13  
  Start Date: 13/04/2011   Start Time: 16:42  
  Anticipated Clear Date: 13/04/2011   Anticipated Clear Time: 18:42  
     
  Incident Headline: : NEWTOWN NODE 10038 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Replacement hardware required and has been ordered. Estimated time of arrival 17:30.  
  Dialling Codes Affected:
016540168601743
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : NEWTOWN NODE 10038 : PARTIAL LOSS OF SERVICE : Reference 11976 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11976   Issue : FINAL  
  Detected Date: 13/04/2011   Detected Time: 16:25  
  Start Date: 13/04/2011   Start Time: 16:25  
  Actual Clear Date: 13/04/2011   Actual Clear Time: 16:42  
     
  Incident Headline: : NEWTOWN NODE 10038 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 16:42 by completing a configuration change. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
016540168601743
 
  Duration: 0 days 00 hours 17 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : NEWTOWN NODE 10038 : PARTIAL LOSS OF SERVICE : Reference 11976 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11976   Issue : 1  
  Detected Date: 13/04/2011   Detected Time: 16:25  
  Start Date: 13/04/2011   Start Time: 16:25  
  Anticipated Clear Date: 13/04/2011   Anticipated Clear Time: 18:25  
     
  Incident Headline: : NEWTOWN NODE 10038 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update 17:30.  
  Dialling Codes Affected:
016540168601743
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : KINGS LYNN - 101 : LOSS OF SERVICE : Reference 11910 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11910   Issue : FINAL  
  Detected Date: 13/04/2011   Detected Time: 11:37  
  Start Date: 13/04/2011   Start Time: 11:36  
  Actual Clear Date: 13/04/2011   Actual Clear Time: 12:30  
     
  Incident Headline: : KINGS LYNN - 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 12:30 by completing: A change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01553
 
  Duration: 0 days 00 hours 54 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940