Saturday, March 7, 2009

Broadband Incident Report : : KELSO MUX 101 : LOSS OF SERVICE : Reference 5179 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5179   Issue : FINAL  
  Detected Date: 07/03/2009   Detected Time: 08:49  
  Start Date: 07/03/2009   Start Time: 08:40  
  Actual Clear Date: 07/03/2009   Actual Clear Time: 12:20  
     
  Incident Headline: : KELSO MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a power cycle.

This issue may have been due to
an equipment failure.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01573
 
     

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System Time Stamp: 07/03/2009 15:32

Broadband Incident Report : : KELSO MUX 101 : LOSS OF SERVICE : Reference 5179 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5179   Issue : 6  
  Detected Date: 07/03/2009   Detected Time: 08:49  
  Start Date: 07/03/2009   Start Time: 08:40  
  Anticipated Clear Date: 07/03/2009   Anticipated Clear Time: 15:27  
     
  Incident Headline: : KELSO MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:
Service has been restored as of 12:20, we are now monitoring for a stability period of 3 hours.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01573
 
     

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System Time Stamp: 07/03/2009 12:33

Broadband Incident Report : : KELSO MUX 101 : LOSS OF SERVICE : Reference 5179 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5179   Issue : 5  
  Detected Date: 07/03/2009   Detected Time: 08:49  
  Start Date: 07/03/2009   Start Time: 08:40  
  Anticipated Clear Date: 07/03/2009   Anticipated Clear Time: 12:59  
     
  Incident Headline: : KELSO MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01573
 
     

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System Time Stamp: 07/03/2009 12:00

Broadband Incident Report : : KELSO MUX 101 : LOSS OF SERVICE : Reference 5179 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5179   Issue : 4  
  Detected Date: 07/03/2009   Detected Time: 08:49  
  Start Date: 07/03/2009   Start Time: 08:40  
  Anticipated Clear Date: 07/03/2009   Anticipated Clear Time: 12:30  
     
  Incident Headline: : KELSO MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is en route to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01573
 
     

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System Time Stamp: 07/03/2009 10:44

Broadband Incident Report : : KELSO MUX 101 : LOSS OF SERVICE : Reference 5179 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5179   Issue : 3  
  Detected Date: 07/03/2009   Detected Time: 08:49  
  Start Date: 07/03/2009   Start Time: 08:40  
  Anticipated Clear Date: 07/03/2009   Anticipated Clear Time: 11:36  
     
  Incident Headline: : KELSO MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now en route to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01573
 
     

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System Time Stamp: 07/03/2009 10:38

Broadband Incident Report : : KELSO MUX 101 : LOSS OF SERVICE : Reference 5179 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5179   Issue : 2  
  Detected Date: 07/03/2009   Detected Time: 08:49  
  Start Date: 07/03/2009   Start Time: 08:40  
  Anticipated Clear Date: 07/03/2009   Anticipated Clear Time: 10:42  
     
  Incident Headline: : KELSO MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01573
 
     

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System Time Stamp: 07/03/2009 09:44

Broadband Incident Report : : KELSO MUX 101 : LOSS OF SERVICE : Reference 5179 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5179   Issue : 1  
  Detected Date: 07/03/2009   Detected Time: 08:49  
  Start Date: 07/03/2009   Start Time: 08:40  
  Anticipated Clear Date: 07/03/2009   Anticipated Clear Time: 10:40  
     
  Incident Headline: : KELSO MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01573
 
     

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System Time Stamp: 07/03/2009 08:57

Broadband Incident Report : READING EARLEY MUX 001 AND 002 : DEGRADED SERVICE : Reference 5165 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5165   Issue : FINAL  
  Detected Date: 06/03/2009   Detected Time: 20:31  
  Start Date: 06/03/2009   Start Time: 20:30  
  Actual Clear Date: 06/03/2009   Actual Clear Time: 21:35  
     
  Incident Headline: READING EARLEY MUX 001 AND 002 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a reboot of a card.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0118301189
 
     

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System Time Stamp: 07/03/2009 01:06

Friday, March 6, 2009

Broadband Incident Report : BICESTER MUX 004 : LOSS OF SERVICE : Reference 5164 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5164   Issue : FINAL  
  Detected Date: 06/03/2009   Detected Time: 20:14  
  Start Date: 06/03/2009   Start Time: 20:05  
  Actual Clear Date: 06/03/2009   Actual Clear Time: 20:40  
     
  Incident Headline: BICESTER MUX 004 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a reboot of a card.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01869
 
     

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System Time Stamp: 06/03/2009 23:56

Broadband Incident Report : READING EARLEY MUX 001 AND 002 : DEGRADED SERVICE : Reference 5165 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5165   Issue : 3  
  Detected Date: 06/03/2009   Detected Time: 20:31  
  Start Date: 06/03/2009   Start Time: 20:30  
  Anticipated Clear Date: 07/03/2009   Anticipated Clear Time: 00:40  
     
  Incident Headline: READING EARLEY MUX 001 AND 002 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 21:35, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0118301189
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 06/03/2009 21:40

Broadband Incident Report : READING EARLEY MUX 001 AND 002 : DEGRADED SERVICE : Reference 5165 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5165   Issue : 2  
  Detected Date: 06/03/2009   Detected Time: 20:31  
  Start Date: 06/03/2009   Start Time: 20:30  
  Anticipated Clear Date: 06/03/2009   Anticipated Clear Time: 22:30  
     
  Incident Headline: READING EARLEY MUX 001 AND 002 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0118301189
 
     

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System Time Stamp: 06/03/2009 20:53

Broadband Incident Report : BICESTER MUX 004 : LOSS OF SERVICE : Reference 5164 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5164   Issue : 2  
  Detected Date: 06/03/2009   Detected Time: 20:14  
  Start Date: 06/03/2009   Start Time: 20:05  
  Anticipated Clear Date: 06/03/2009   Anticipated Clear Time: 23:45  
     
  Incident Headline: BICESTER MUX 004 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Service has been restored as of 20:40, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01869
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 06/03/2009 20:50

Broadband Incident Report : READING EARLEY MUX 001 AND 002 : DEGRADED SERVICE : Reference 5165 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5165   Issue : 1  
  Detected Date: 06/03/2009   Detected Time: 20:31  
  Start Date: 06/03/2009   Start Time: 20:30  
  Anticipated Clear Date: 06/03/2009   Anticipated Clear Time: 22:30  
     
  Incident Headline: READING EARLEY MUX 001 AND 002 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0118301189
 
     

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System Time Stamp: 06/03/2009 20:36

Broadband Incident Report : BICESTER MUX 004 : LOSS OF SERVICE : Reference 5164 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5164   Issue : 1  
  Detected Date: 06/03/2009   Detected Time: 20:14  
  Start Date: 06/03/2009   Start Time: 20:05  
  Anticipated Clear Date: 06/03/2009   Anticipated Clear Time: 22:05  
     
  Incident Headline: BICESTER MUX 004 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01869
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 06/03/2009 20:19