Saturday, June 13, 2015

Broadband Incident Report : ADSL : PAINSCASTLE MUX 101 : LOSS OF SERVICE (CI) : Reference 23542 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23542   Issue : FINAL  
  Detected Date: 08/06/2015   Detected Time: 07:40  
  Start Date: 08/06/2015   Start Time: 07:37  
  Actual Clear Date: 08/06/2015   Actual Clear Time: 12:24  
     
  Incident Headline: ADSL : PAINSCASTLE MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service was fully restored at 12: 24 after a power supply unit was reset on the radio system at Peterchurch Bonnylands. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01497
 
  Duration: 0 days 04 hours 47 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, June 12, 2015

Broadband Incident Report : :[CRONDALL] MUX LINE CARD : LOSS OF SERVICE : Reference 24652 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24652   Issue : FINAL  
  Detected Date: 11/06/2015   Detected Time: 14:21  
  Start Date: 11/06/2015   Start Time: 14:16  
  Actual Clear Date: 12/06/2015   Actual Clear Time: 15:45  
     
  Incident Headline: :[CRONDALL] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01252
 
  Duration: 1 days 01 hours 28 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[LOWER PEOVER SERVICE CODE] MUX LINE CARD : LOSS OF SERVICE : Reference 24756 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24756   Issue : FINAL  
  Detected Date: 12/06/2015   Detected Time: 08:20  
  Start Date: 12/06/2015   Start Time: 08:13  
  Actual Clear Date: 12/06/2015   Actual Clear Time: 08:59  
     
  Incident Headline: :[LOWER PEOVER SERVICE CODE] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0125201565
 
  Duration: 0 days 00 hours 45 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[LOWER PEOVER SERVICE CODE] MUX LINE CARD : LOSS OF SERVICE : Reference 24756 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24756   Issue : 1  
  Detected Date: 12/06/2015   Detected Time: 08:20  
  Start Date: 12/06/2015   Start Time: 08:13  
  Anticipated Clear Date: 13/06/2015   Anticipated Clear Time: 08:20  
  Next Update Date: 13/06/2015   Next Update Time: 08:20  
     
  Incident Headline: :[LOWER PEOVER SERVICE CODE] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0125201565
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, June 11, 2015

Broadband Incident Report : :[CRONDALL] MUX LINE CARD : LOSS OF SERVICE : Reference 24652 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24652   Issue : 1  
  Detected Date: 11/06/2015   Detected Time: 14:21  
  Start Date: 11/06/2015   Start Time: 14:16  
  Anticipated Clear Date: 12/06/2015   Anticipated Clear Time: 14:21  
  Next Update Date: 12/06/2015   Next Update Time: 14:21  
     
  Incident Headline: :[CRONDALL] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01252
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES INVERNESS AREA : LOSS OF SERVICE : Reference 24439 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24439   Issue : FINAL  
  Detected Date: 11/06/2015   Detected Time: 09:19  
  Start Date: 11/06/2015   Start Time: 09:17  
  Actual Clear Date: 11/06/2015   Actual Clear Time: 13:30  
     
  Incident Headline: : MULTIPLE MUXES INVERNESS AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored 13:30 after hardware was changed and configuration was re-instated. The root cause of the failure is under investigation. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0130901340013970143601445
0145601463014710147801528
0158601595015990197201997
To Fo
 
  Duration: 0 days 04 hours 13 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES INVERNESS AREA : LOSS OF SERVICE : Reference 24439 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24439   Issue : FINAL  
  Detected Date: 11/06/2015   Detected Time: 09:19  
  Start Date: 11/06/2015   Start Time: 09:17  
  Actual Clear Date: 11/06/2015   Actual Clear Time: 13:30  
     
  Incident Headline: ADSL : MULTIPLE MUXES INVERNESS AREA : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for {4316} Broadband customers.  
  Closure Details: Service fully restored 13:30 after hardware was changed and configuration was re-instated. The root cause of the failure is under investigation. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0130901340013970143601445
0145601463014710147801528
0158601595015990197201997
To Fo
 
  Duration: 0 days 04 hours 13 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES INVERNESS AREA : LOSS OF SERVICE : Reference 24439 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24439   Issue : 6  
  Detected Date: 11/06/2015   Detected Time: 09:19  
  Start Date: 11/06/2015   Start Time: 09:17  
  Anticipated Clear Date: 11/06/2015   Anticipated Clear Time: 15:00  
  Next Update Date: 11/06/2015   Next Update Time: 14:30  
     
  Incident Headline: : MULTIPLE MUXES INVERNESS AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The CCU card has been changed and this has failed to restore service. A Technical bridge is in progress with Technical support and the Vendor engaged to progress restoration. Next update will be issued upon a significant development.
 
  Dialling Codes Affected:
0130901340013970143601445
0145601463014710147801528
0158601595015990197201997
To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES INVERNESS AREA : LOSS OF SERVICE : Reference 24439 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24439   Issue : 5  
  Detected Date: 11/06/2015   Detected Time: 09:19  
  Start Date: 11/06/2015   Start Time: 09:17  
  Anticipated Clear Date: 11/06/2015   Anticipated Clear Time: 15:00  
  Next Update Date: 11/06/2015   Next Update Time: 14:30  
     
  Incident Headline: : MULTIPLE MUXES INVERNESS AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The on-site engineer is completing further faulting with the support of the operational teams.  
  Dialling Codes Affected:
0130901340013970143601445
0145601463014710147801528
0158601595015990197201997
To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES INVERNESS AREA : LOSS OF SERVICE : Reference 24439 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24439   Issue : 4  
  Detected Date: 11/06/2015   Detected Time: 09:19  
  Start Date: 11/06/2015   Start Time: 09:17  
  Anticipated Clear Date: 11/06/2015   Anticipated Clear Time: 11:28  
  Next Update Date: 11/06/2015   Next Update Time: 11:28  
     
  Incident Headline: : MULTIPLE MUXES INVERNESS AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
0130901340014360144501456
0146301471014780152801586
015990197201997To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CHRISHALL]: MUX 301 : LOSS OF SERVICE : Reference 24419 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24419   Issue : FINAL  
  Detected Date: 11/06/2015   Detected Time: 05:40  
  Start Date: 11/06/2015   Start Time: 05:37  
  Actual Clear Date: 11/06/2015   Actual Clear Time: 05:37  
     
  Incident Headline: ADSL :[CHRISHALL]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Incident cancelled. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01763
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PYMORE]: MUX 302 : LOSS OF SERVICE : Reference 24417 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24417   Issue : FINAL  
  Detected Date: 11/06/2015   Detected Time: 05:40  
  Start Date: 11/06/2015   Start Time: 05:37  
  Actual Clear Date: 11/06/2015   Actual Clear Time: 05:37  
     
  Incident Headline: ADSL :[PYMORE]: MUX 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Incident cancelled. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01353
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CHRISHALL]: MUX 301 : LOSS OF SERVICE : Reference 24419 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24419   Issue : 1  
  Detected Date: 11/06/2015   Detected Time: 05:40  
  Start Date: 11/06/2015   Start Time: 05:37  
  Anticipated Clear Date: 12/06/2015   Anticipated Clear Time: 05:40  
  Next Update Date: 12/06/2015   Next Update Time: 05:40  
     
  Incident Headline: ADSL :[CHRISHALL]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01763
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.