Thursday, March 14, 2013

Broadband Incident Report : : ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE : Reference 13535 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13535   Issue : FINAL  
  Detected Date: 14/03/2013   Detected Time: 02:57  
  Start Date: 14/03/2013   Start Time: 02:57  
  Actual Clear Date: 14/03/2013   Actual Clear Time: 03:00  
     
  Incident Headline: : ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 03:00. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0120601223012270123301234
0124501255012630126801277
0127901284013030130401322
0132801353013620137101375
0137601379013940142401438
0144901462014730147401493
0150201508015250155301580
0160301621016220163401638
0169201702017070170801727
0172801732017600176301795
0179701799018430189201920
019330195301954019920203069
02030770203222020322402032290203247
02032590203302020341702070010207005
02070550207059020706802070930207168
02072360207240020724202072480207253
02072560207261020732902073530207374
02073870207388020747302074740207476
02075100207511020751502075170207531
02075360207537020753802075800207608
02076310207633020763602076380207700
02077040207719020773902078310207836
02079220207928020792902079300207987
02082450208305020831602083170208318
02083310208347020834802083650208366
02084650208472020850702085230208527
02085310208534020859102085940208595
02086980208801020882602088290208836
02088540208855020885802088810208888
02088890208905020898002089810208985
02089860208981
 
  Duration: 0 days 00 hours 03 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, March 13, 2013

Broadband Incident Report : : GREAT EASTON DSL 001 : DEGRADED SERVICE : Reference 13472 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13472   Issue : FINAL  
  Detected Date: 13/03/2013   Detected Time: 14:01  
  Start Date: 13/03/2013   Start Time: 13:56  
  Actual Clear Date: 13/03/2013   Actual Clear Time: 17:35  
     
  Incident Headline: : GREAT EASTON DSL 001 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 17:35 by completing a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01371
 
  Duration: 0 days 03 hours 39 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT EASTON DSL 001 : DEGRADED SERVICE : Reference 13472 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13472   Issue : 4  
  Detected Date: 13/03/2013   Detected Time: 14:01  
  Start Date: 13/03/2013   Start Time: 13:56  
  Anticipated Clear Date: 13/03/2013   Anticipated Clear Time: 18:23  
  Next Update Date: 13/03/2013   Next Update Time: 18:30  
     
  Incident Headline: : GREAT EASTON DSL 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Engineer onsite has re-inserted all cards and rebooted the equipment. Database is now being downloaded. Estimated time of restoration is 18:00. Next update 18:30.  
  Dialling Codes Affected:
01371
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT EASTON DSL 001 : DEGRADED SERVICE : Reference 13472 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13472   Issue : 3  
  Detected Date: 13/03/2013   Detected Time: 14:01  
  Start Date: 13/03/2013   Start Time: 13:56  
  Anticipated Clear Date: 13/03/2013   Anticipated Clear Time: 17:04  
  Next Update Date: 13/03/2013   Next Update Time: 17:30  
     
  Incident Headline: : GREAT EASTON DSL 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Service did not restore following hardware change. All line-cards are being removed and sequentially re-inserted. Next update 17:30.  
  Dialling Codes Affected:
01371
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT EASTON DSL 001 : DEGRADED SERVICE : Reference 13472 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13472   Issue : 2  
  Detected Date: 13/03/2013   Detected Time: 14:01  
  Start Date: 13/03/2013   Start Time: 13:56  
  Anticipated Clear Date: 13/03/2013   Anticipated Clear Time: 15:45  
  Next Update Date: 13/03/2013   Next Update Time: 16:15  
     
  Incident Headline: : GREAT EASTON DSL 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Hardware has been changed and software has been updated. Equipment is currently rebooting. Estimated restoration by 15:45. Next update 16:15.
 
  Dialling Codes Affected:
01371
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT EASTON DSL 001 : LOSS OF SERVICE : Reference 13472 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13472   Issue : 1  
  Detected Date: 13/03/2013   Detected Time: 14:01  
  Start Date: 13/03/2013   Start Time: 13:56  
  Anticipated Clear Date: 13/03/2013   Anticipated Clear Time: 17:00  
  Next Update Date: 13/03/2013   Next Update Time: 15:15  
     
  Incident Headline: : GREAT EASTON DSL 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair is not known at present. Next update will be at 15:15.  
  Dialling Codes Affected:
01371
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, March 11, 2013

Broadband Incident Report : : PELDON - COLCHESTER : PARTIAL LOSS OF SERVICE : Reference 13173 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13173   Issue : FINAL  
  Detected Date: 11/03/2013   Detected Time: 14:40  
  Start Date: 11/03/2013   Start Time: 14:40  
  Actual Clear Date: 11/03/2013   Actual Clear Time: 15:55  
     
  Incident Headline: : PELDON - COLCHESTER : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 15:55 after a card change.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01206
 
  Duration: 0 days 01 hours 15 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PELDON - COLCHESTER : PARTIAL LOSS OF SERVICE : Reference 13173 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13173   Issue : 2  
  Detected Date: 11/03/2013   Detected Time: 14:40  
  Start Date: 11/03/2013   Start Time: 14:40  
  Anticipated Clear Date: 11/03/2013   Anticipated Clear Time: 16:54  
  Next Update Date: 11/03/2013   Next Update Time: 16:40  
     
  Incident Headline: : PELDON - COLCHESTER : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer and spare on site a Colchester. Co-oping with MSIP. Estimated time of restoration not yet known. Next update will be at 16:40
 
  Dialling Codes Affected:
01206
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PELDON MUX 101 : INCIDENT CANCELLED : Reference 13188 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13188   Issue : FINAL  
  Detected Date: 11/03/2013   Detected Time: 15:25  
  Start Date: 11/03/2013   Start Time: 15:20  
  Actual Clear Date: 11/03/2013   Actual Clear Time: 15:20  
     
  Incident Headline: : PELDON MUX 101 : INCIDENT CANCELLED  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Incident cancelled as already running on IMT13173/13 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01206
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PELDON MUX 101 : LOSS OF SERVICE : Reference 13188 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13188   Issue : 1  
  Detected Date: 11/03/2013   Detected Time: 15:25  
  Start Date: 11/03/2013   Start Time: 15:20  
  Anticipated Clear Date: 11/03/2013   Anticipated Clear Time: 19:30  
  Next Update Date: 11/03/2013   Next Update Time: 17:40  
     
  Incident Headline: : PELDON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Root cause and estimated time of repair is not known at present. Completing initial diagnostics. Next update will be at 17.40

 
  Dialling Codes Affected:
01206
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PELDON - COLCHESTER : PARTIAL LOSS OF SERVICE : Reference 13173 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13173   Issue : 1  
  Detected Date: 11/03/2013   Detected Time: 14:40  
  Start Date: 11/03/2013   Start Time: 14:40  
  Anticipated Clear Date: 11/03/2013   Anticipated Clear Time: 16:40  
  Next Update Date: 11/03/2013   Next Update Time: 16:00  
     
  Incident Headline: : PELDON - COLCHESTER : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Card failed at Colchester. Tasking to site. Estimated time of restoration not yet known. Next update will be at 16:00

 
  Dialling Codes Affected:
01206
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Sunday, March 10, 2013

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL DEGRADED SERVICE : Reference 13046 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13046   Issue : FINAL  
  Detected Date: 10/03/2013   Detected Time: 15:30  
  Start Date: 10/03/2013   Start Time: 15:30  
  Actual Clear Date: 10/03/2013   Actual Clear Time: 17:39  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 17:39 by completing a change of hardware in Kingston. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0118901233012490127301342
0137201428014350144401488
0172601728017370179301798
019030192901935019830208296
02083910208397020843902085410208546
02085470208549020867502088790208943
02089440208946020894702089740208977
020894602089470208974
 
  Duration: 0 days 02 hours 09 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.