Saturday, June 6, 2009

Broadband Incident Report : FRIOCKHEIM MUXES 101 & 102, CARMYLLIE MUX 101 : CANCELLED : Reference 14205 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14205   Issue : FINAL  
  Detected Date: 06/06/2009   Detected Time: 12:42  
  Start Date: 06/06/2009   Start Time: 12:34  
  Actual Clear Date: 06/06/2009   Actual Clear Time: 12:34  
     
  Incident Headline: FRIOCKHEIM MUXES 101 & 102, CARMYLLIE MUX 101 : CANCELLED  
     
  Incident Details: Earlier today an Incident was declared where we informed you that some of your Broadband End Users will have experienced a loss or slow throughput of Broadband Service. After further investigation there is no incident to report.  
  Progress Details: Service has been cancelled.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01241
 
     

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System Time Stamp: 06/06/2009 18:29

Broadband Incident Report : FRIOCKHEIM MUXES 101 & 102, CARMYLLIE MUX 101 : LOSS OF SERVICE : Reference 14205 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14205   Issue : 2  
  Detected Date: 06/06/2009   Detected Time: 12:42  
  Start Date: 06/06/2009   Start Time: 12:34  
  Anticipated Clear Date: 06/06/2009   Anticipated Clear Time: 19:00  
     
  Incident Headline: FRIOCKHEIM MUXES 101 & 102, CARMYLLIE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: Operational teams are carrying out remote diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01241
 
     

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System Time Stamp: 06/06/2009 16:15

Broadband Incident Report : FRIOCKHEIM MUXES 101 & 102: LOSS OF SERVICE : Reference 14205 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14205   Issue : 1  
  Detected Date: 06/06/2009   Detected Time: 12:42  
  Start Date: 06/06/2009   Start Time: 12:34  
  Anticipated Clear Date: 06/06/2009   Anticipated Clear Time: 17:00  
     
  Incident Headline: FRIOCKHEIM MUXES 101 & 102: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01241
 
     

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System Time Stamp: 06/06/2009 14:04

Thursday, June 4, 2009

Broadband Incident Report : : HG0 FOR NATIONAL EXPRESS ISP : LOSS OF SERVICE : Reference 14040 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14040   Issue : 3  
  Detected Date: 04/06/2009   Detected Time: 09:40  
  Start Date: 04/06/2009   Start Time: 07:50  
  Anticipated Clear Date: 04/06/2009   Anticipated Clear Time: 12:28  
     
  Incident Headline: : HG0 FOR NATIONAL EXPRESS ISP : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 04/06/2009 11:30

Broadband Incident Report : : HG0 FOR NATIONAL EXPRESS ISP : LOSS OF SERVICE : Reference 14040 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14040   Issue : 2  
  Detected Date: 04/06/2009   Detected Time: 09:40  
  Start Date: 04/06/2009   Start Time: 07:50  
  Anticipated Clear Date: 04/06/2009   Anticipated Clear Time: 11:46  
     
  Incident Headline: : HG0 FOR NATIONAL EXPRESS ISP : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 04/06/2009 10:48

Broadband Incident Report : : HOMEGATEWAY 0 FOR CHESHIRE FIRE SERVICE ISP : LOSS OF SERVICE : Reference 14016 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14016   Issue : 6  
  Detected Date: 04/06/2009   Detected Time: 04:58  
  Start Date: 04/06/2009   Start Time: 04:54  
  Anticipated Clear Date: 04/06/2009   Anticipated Clear Time: 11:19  
     
  Incident Headline: : HOMEGATEWAY 0 FOR CHESHIRE FIRE SERVICE ISP : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics, and vendor support have been engaged.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 04/06/2009 10:22

Wednesday, June 3, 2009

Broadband Incident Report : : HAMBLETON DSL 101 : LOSS OF SERVICE : Reference 13905 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13905   Issue : FINAL  
  Detected Date: 02/06/2009   Detected Time: 22:50  
  Start Date: 02/06/2009   Start Time: 21:47  
  Actual Clear Date: 03/06/2009   Actual Clear Time: 01:30  
     
  Incident Headline: : HAMBLETON DSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01253
 
     

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System Time Stamp: 03/06/2009 04:35

Broadband Incident Report : : HAMBLETON DSL 101 : LOSS OF SERVICE : Reference 13905 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13905   Issue : 2  
  Detected Date: 02/06/2009   Detected Time: 22:50  
  Start Date: 02/06/2009   Start Time: 21:47  
  Anticipated Clear Date: 03/06/2009   Anticipated Clear Time: 04:30  
     
  Incident Headline: : HAMBLETON DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 0130, we are now monitoring for a stability period of 3 hours.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01253
 
     

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System Time Stamp: 03/06/2009 02:05

Broadband Incident Report : : WYTHALL MUX 101 : LOSS OF SERVICE : Reference 13898 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13898   Issue : FINAL  
  Detected Date: 02/06/2009   Detected Time: 18:45  
  Start Date: 02/06/2009   Start Time: 18:30  
  Actual Clear Date: 02/06/2009   Actual Clear Time: 21:55  
     
  Incident Headline: : WYTHALL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a power cycle.

This issue may have been due to a hardware failure.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01564
 
     

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System Time Stamp: 03/06/2009 01:05

Tuesday, June 2, 2009

Broadband Incident Report : : HAMBLETON DSL 101 : LOSS OF SERVICE : Reference 13905 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13905   Issue : 1  
  Detected Date: 02/06/2009   Detected Time: 22:50  
  Start Date: 02/06/2009   Start Time: 21:47  
  Anticipated Clear Date: 03/06/2009   Anticipated Clear Time: 02:30  
     
  Incident Headline: : HAMBLETON DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.Further updates will be provided as soon as possible.  
  Dialling Codes Affected:
01253
 
     

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System Time Stamp: 02/06/2009 23:25

Broadband Incident Report : : WYTHALL MUX 101 : LOSS OF SERVICE : Reference 13898 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13898   Issue : 4  
  Detected Date: 02/06/2009   Detected Time: 18:45  
  Start Date: 02/06/2009   Start Time: 18:30  
  Anticipated Clear Date: 03/06/2009   Anticipated Clear Time: 00:55  
     
  Incident Headline: : WYTHALL MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Service has been restored as of 21:55, we are now monitoring for a stability period of 3 hours.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01564
 
     

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System Time Stamp: 02/06/2009 22:31

Broadband Incident Report : : WYTHALL - MUX 101 : LOSS OF SERVICE : Reference 13898 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13898   Issue : 3  
  Detected Date: 02/06/2009   Detected Time: 18:45  
  Start Date: 02/06/2009   Start Time: 18:30  
  Anticipated Clear Date: 02/06/2009   Anticipated Clear Time: 22:42  
     
  Incident Headline: : WYTHALL - MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01564
 
     

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System Time Stamp: 02/06/2009 21:49

Broadband Incident Report : : WYTHALL - MUX 101 : LOSS OF SERVICE : Reference 13898 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13898   Issue : 2  
  Detected Date: 02/06/2009   Detected Time: 18:45  
  Start Date: 02/06/2009   Start Time: 18:30  
  Anticipated Clear Date: 02/06/2009   Anticipated Clear Time: 20:39  
     
  Incident Headline: : WYTHALL - MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01564
 
     

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System Time Stamp: 02/06/2009 19:44

Broadband Incident Report : : WYTHALL - MUX 101 : LOSS OF SERVICE : Reference 13898 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13898   Issue : 1  
  Detected Date: 02/06/2009   Detected Time: 18:45  
  Start Date: 02/06/2009   Start Time: 18:30  
  Anticipated Clear Date: 02/06/2009   Anticipated Clear Time: 20:30  
     
  Incident Headline: : WYTHALL - MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01564
 
     

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System Time Stamp: 02/06/2009 19:14