Broadband Incident Report : : MANCHESTER MUX 301 : LOSS OF SERVICE : Reference 23950 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23950		Issue :	FINAL
	Detected Date:	02/10/2009		Detected Time:	18:22
	Start Date:	02/10/2009		Start Time:	18:15
	Actual Clear Date:	02/10/2009		Actual Clear Time:	18:20
	Incident Headline:	: MANCHESTER MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a reboot of a card. This issue may have been due to a hardware failure. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	016122 016123 016124 016127 016190 016192 016124 016127

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System Time Stamp: 02/10/2009 21:53

Broadband Incident Report : : MANCHESTER CENTRAL MSAN 302 : LOSS OF SERVICE : Reference 23946 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23946		Issue :	FINAL
	Detected Date:	02/10/2009		Detected Time:	16:38
	Start Date:	02/10/2009		Start Time:	16:37
	Actual Clear Date:	02/10/2009		Actual Clear Time:	18:34
	Incident Headline:	: MANCHESTER CENTRAL MSAN 302 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a power cycle. This issue may have been due to an equipment failure. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	016122 016123 016124 016192

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System Time Stamp: 02/10/2009 21:42

Broadband Incident Report : : MANCHESTER CENTRAL MSAN 302 : LOSS OF SERVICE : Reference 23946 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23946		Issue :	4
	Detected Date:	02/10/2009		Detected Time:	16:38
	Start Date:	02/10/2009		Start Time:	16:37
	Anticipated Clear Date:	02/10/2009		Anticipated Clear Time:	18:43
	Incident Headline:	: MANCHESTER CENTRAL MSAN 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 18:34, we are now monitoring for a stability period of 3 hours. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	016122 016123 016124 016192

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System Time Stamp: 02/10/2009 18:48

Broadband Incident Report : : MANCHESTER MUX 301 : LOSS OF SERVICE : Reference 23950 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23950		Issue :	1
	Detected Date:	02/10/2009		Detected Time:	18:22
	Start Date:	02/10/2009		Start Time:	18:15
	Anticipated Clear Date:	02/10/2009		Anticipated Clear Time:	21:20
	Incident Headline:	: MANCHESTER MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 16:20, we are now monitoring for a stability period of 3 hours. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	016122 016123 016124 016127 016190 016192 016124 016127

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System Time Stamp: 02/10/2009 18:39

Broadband Incident Report : : MANCHESTER CENTRAL MSAN 302 : LOSS OF SERVICE : Reference 23946 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23946		Issue :	3
	Detected Date:	02/10/2009		Detected Time:	16:38
	Start Date:	02/10/2009		Start Time:	16:37
	Anticipated Clear Date:	02/10/2009		Anticipated Clear Time:	19:01
	Incident Headline:	: MANCHESTER CENTRAL MSAN 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	016122 016123 016124 016192

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System Time Stamp: 02/10/2009 18:02

Broadband Incident Report : : MANCHESTER CENTRAL MSAN 302 : LOSS OF SERVICE : Reference 23946 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23946		Issue :	2
	Detected Date:	02/10/2009		Detected Time:	16:38
	Start Date:	02/10/2009		Start Time:	16:37
	Anticipated Clear Date:	02/10/2009		Anticipated Clear Time:	18:37
	Incident Headline:	: MANCHESTER CENTRAL MSAN 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	016122 016123 016124 016192

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System Time Stamp: 02/10/2009 17:24

Broadband Incident Report : : MANCHESTER CENTRAL MSAN 302 : LOSS OF SERVICE : Reference 23946 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23946		Issue :	1
	Detected Date:	02/10/2009		Detected Time:	16:38
	Start Date:	02/10/2009		Start Time:	16:37
	Anticipated Clear Date:	02/10/2009		Anticipated Clear Time:	18:37
	Incident Headline:	: MANCHESTER CENTRAL MSAN 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	016122 016123 016124 016192

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System Time Stamp: 02/10/2009 16:50

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW112615 Standard - (MID 11621933) - EU outage of up to 10Minutes

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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02/10/2009 12:46
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW112615

Planned duration details:

Planned start: 03/11/2009 02:00

Planned finish: 03/11/2009 04:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately (10) minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW112618 Standard - (MID 11621550) - EU outage of up to 1Minutes

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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02/10/2009 12:27
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW112618

Planned duration details:

Planned start: 21/10/2009 04:45

Planned finish: 21/10/2009 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move one or more Virtual Paths . This will result in an End User service outage of approximately 1 minute that will occur within the outage window of (04:45-6:00) within this PEW. A list of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW112617 Standard - (MID 11621463) - EU outage of up to 1Minutes

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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02/10/2009 12:26
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW112617

Planned duration details:

Planned start: 21/10/2009 04:45

Planned finish: 21/10/2009 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move one or more Virtual Paths . This will result in an End User service outage of approximately 1 minute that will occur within the outage window of (04:45-06:00) within this PEW. A list of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW112594 Standard - (MID 11619380) - EU outage of up to 1Minutes

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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02/10/2009 10:00
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW112594

Planned duration details:

Planned start: 20/10/2009 04:45

Planned finish: 20/10/2009 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move one or more Virtual Paths . This will result in an End User service outage of approximately 1 minute that will occur within the outage window of (04:45-06:00) within this PEW. A list of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

Broadband Incident Report : : FARADAY MUX 102 : OVERRUNNING PEW : Reference 23882 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23882		Issue :	FINAL
	Detected Date:	02/10/2009		Detected Time:	06:00
	Start Date:	02/10/2009		Start Time:	06:00
	Actual Clear Date:	02/10/2009		Actual Clear Time:	06:25
	Incident Headline:	: FARADAY MUX 102 : OVERRUNNING PEW
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to an Equipment Failure ---------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0203257 0207417 0207600 0207606 0207702 0207726 0207796 0207606

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 02/10/2009 09:51

Broadband Incident Report : FARADAY MUX 102 : OVERRUNNING PEW : Reference 23882 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23882		Issue :	2
	Detected Date:	02/10/2009		Detected Time:	06:00
	Start Date:	02/10/2009		Start Time:	06:00
	Anticipated Clear Date:	02/10/2009		Anticipated Clear Time:	09:25
	Incident Headline:	FARADAY MUX 102 : OVERRUNNING PEW
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 06:25, we are now monitoring for a stability period of 3 hours. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203257 0207417 0207600 0207606 0207702 0207726 0207796 0207606

--------------------------------------------------------------
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System Time Stamp: 02/10/2009 06:34

Broadband Incident Report : FARADAY MUX 102 : OVERRUNNING PEW : Reference 23882 : Issue 1 :

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Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23882		Issue :	1
	Detected Date:	02/10/2009		Detected Time:	06:00
	Start Date:	02/10/2009		Start Time:	06:00
	Anticipated Clear Date:	02/10/2009		Anticipated Clear Time:	08:00
	Incident Headline:	FARADAY MUX 102 : OVERRUNNING PEW
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203257 0207417 0207600 0207606 0207702 0207726 0207796 0207606

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 02/10/2009 06:07

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW112536 Emergency - (MID 11614630) - EU outage of up to 2Hours

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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01/10/2009 11:56
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW112536

Planned duration details:

Planned start: 06/10/2009 00:01

Planned finish: 06/10/2009 03:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

*****EMERGENCY*****This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately (120) minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW112478 Emergency - (MID 11609512) - EU outage of up to 5Hours

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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30/09/2009 15:14
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW112478

Planned duration details:

Planned start: 08/10/2009 22:00

Planned finish: 09/10/2009 03:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

*****EMERGENCY*****This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately (300) minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW112494 Emergency - (MID 11609312) - EU outage of up to 1Hours 30Minutes

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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30/09/2009 15:07
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW112494

Planned duration details:

Planned start: 07/10/2009 00:01

Planned finish: 07/10/2009 03:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

*****EMERGENCY*****The Planned Engineering Work is required on the Broadband Nodes within the (WENDOVER BUCKS) region that support EU's nationwide for completion of (CHANGE OF SHUB ). There will be (One) service outage to End-Users of approximately (90) minutes (for each outage or total) within this period. This outage(s) will occur during the outage window of (00:00:01-03:00:00) within this PEW Window. A list of your End Users affected by this work is available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW112439 Standard - (MID 11608397) - EU outage of up to 10Minutes

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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30/09/2009 13:21
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW112439

Planned duration details:

Planned start: 27/10/2009 02:30

Planned finish: 27/10/2009 04:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to reseat a BT Exchange system card which is running at risk. There will be an outage of approximately (10) minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.