Friday, March 4, 2016

Broadband Incident Report : ADSL : BINHAM & PYMORE MUX : LOSS OF SERVICE : Reference 10874 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10874   Issue : FINAL  
  Detected Date: 03/03/2016   Detected Time: 23:35  
  Start Date: 03/03/2016   Start Time: 23:31  
  Actual Clear Date: 03/03/2016   Actual Clear Time: 23:31  
     
  Incident Headline: ADSL : BINHAM & PYMORE MUX : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for 838 Broadband customers.  
  Closure Details: Incident cancelled as root cause planned work PW262887. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0132801353To Fo
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, March 3, 2016

Broadband Incident Report : : BINHAM & PYMORE MUX : LOSS OF SERVICE : Reference 10874 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10874   Issue : 2  
  Detected Date: 03/03/2016   Detected Time: 23:35  
  Start Date: 03/03/2016   Start Time: 23:31  
  Anticipated Clear Date: 04/03/2016   Anticipated Clear Time: 01:31  
  Next Update Date: 04/03/2016   Next Update Time: 00:42  
     
  Incident Headline: : BINHAM & PYMORE MUX : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Loss of internet services for {xx} Broadband customers. : Completing initial diagnostics. Root cause and estimated time of repair are not known at present.  
  Dialling Codes Affected:
0132801353To Fo
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BINHAM & PYMORE MUX : LOSS OF SERVICE : Reference 10874 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10874   Issue : 1  
  Detected Date: 03/03/2016   Detected Time: 23:35  
  Start Date: 03/03/2016   Start Time: 23:31  
  Anticipated Clear Date: 04/03/2016   Anticipated Clear Time: 01:31  
  Next Update Date: 04/03/2016   Next Update Time: 00:42  
     
  Incident Headline: : BINHAM & PYMORE MUX : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0132801353To Fo
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, March 1, 2016

Broadband Incident Report : ADSL : MULTIPLE MUX SCOTLAND: EPEW : Reference 10297 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10297   Issue : FINAL  
  Detected Date: 29/02/2016   Detected Time: 18:37  
  Start Date: 29/02/2016   Start Time: 18:37  
  Actual Clear Date: 01/03/2016   Actual Clear Time: 02:41  
     
  Incident Headline: ADSL : MULTIPLE MUX SCOTLAND: EPEW  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 02:41 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0125901261013600138101387
0143101436014560146101463
0147001471014780148501542
0154601556015570157601583
0158601599016310164101667
0168301687018210182801847
0186201880To Fo
 
  Duration: 0 days 08 hours 04 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CRINAN]: MUX 001 : LOSS OF SERVICE : Reference 10355 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10355   Issue : FINAL  
  Detected Date: 01/03/2016   Detected Time: 02:34  
  Start Date: 01/03/2016   Start Time: 02:23  
  Actual Clear Date: 01/03/2016   Actual Clear Time: 02:23  
     
  Incident Headline: ADSL :[CRINAN]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for {64} Broadband customers.  
  Closure Details: Incident cancelled as due to planned work to change a card at Edinburgh Donaldson - IMT9615/16 refers. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01546
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[DORNIE KYLE HISTORIC]: MUX 001 : LOSS OF SERVICE : Reference 10336 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10336   Issue : FINAL  
  Detected Date: 01/03/2016   Detected Time: 02:34  
  Start Date: 01/03/2016   Start Time: 02:23  
  Actual Clear Date: 01/03/2016   Actual Clear Time: 02:23  
     
  Incident Headline: ADSL :[DORNIE KYLE HISTORIC]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for {236} Broadband customers.  
  Closure Details: Incident cancelled as due to a planned card change under IMT9615/16. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01599To Fo
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[STRATHPEFFER HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 10364 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10364   Issue : FINAL  
  Detected Date: 01/03/2016   Detected Time: 02:34  
  Start Date: 01/03/2016   Start Time: 02:23  
  Actual Clear Date: 01/03/2016   Actual Clear Time: 02:23  
     
  Incident Headline: ADSL :[STRATHPEFFER HISTORIC]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Incident cancelled as due to planned work to change a card at Edinburgh Donaldson - IMT9615/16 refers.  
  Closure Details: Incident cancelled as due to planned work to change a card at Edinburgh Donaldson - IMT9615/16 refers. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01997To Fo
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[STRATHPEFFER HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 10364 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10364   Issue : 1  
  Detected Date: 01/03/2016   Detected Time: 02:34  
  Start Date: 01/03/2016   Start Time: 02:23  
  Anticipated Clear Date: 01/03/2016   Anticipated Clear Time: 06:34  
  Next Update Date: 01/03/2016   Next Update Time: 03:34  
     
  Incident Headline: ADSL :[STRATHPEFFER HISTORIC]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01997To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[DORNIE KYLE HISTORIC]: MUX 001 : LOSS OF SERVICE : Reference 10336 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10336   Issue : 1  
  Detected Date: 01/03/2016   Detected Time: 02:34  
  Start Date: 01/03/2016   Start Time: 02:23  
  Anticipated Clear Date: 01/03/2016   Anticipated Clear Time: 06:34  
  Next Update Date: 01/03/2016   Next Update Time: 03:34  
     
  Incident Headline: ADSL :[DORNIE KYLE HISTORIC]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01599To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CRINAN]: MUX 001 : LOSS OF SERVICE : Reference 10355 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10355   Issue : 1  
  Detected Date: 01/03/2016   Detected Time: 02:34  
  Start Date: 01/03/2016   Start Time: 02:23  
  Anticipated Clear Date: 01/03/2016   Anticipated Clear Time: 06:34  
  Next Update Date: 01/03/2016   Next Update Time: 03:34  
     
  Incident Headline: ADSL :[CRINAN]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01546
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, February 29, 2016

Broadband Incident Report : : MULTIPLE MUX SCOTLAND: EPEW : Reference 10297 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10297   Issue : 1  
  Detected Date: 29/02/2016   Detected Time: 18:37  
  Start Date: 29/02/2016   Start Time: 18:37  
  Anticipated Clear Date: 01/03/2016   Anticipated Clear Time: 06:00  
  Next Update Date: 01/03/2016   Next Update Time: 06:00  
     
  Incident Headline: : MULTIPLE MUX SCOTLAND: EPEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
0125901261013600138101387
0143101436014560146101463
0147001471014780148501542
0154601556015570157601583
0158601599016310164101667
0168301687018210182801847
0186201880To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.