Friday, April 17, 2009

Broadband Incident Report : : HEATH AND REACH MUX 101 : LOSS OF SERVICE : Reference 9430 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9430   Issue : FINAL  
  Detected Date: 17/04/2009   Detected Time: 14:36  
  Start Date: 17/04/2009   Start Time: 14:36  
  Actual Clear Date: 17/04/2009   Actual Clear Time: 14:40  
     
  Incident Headline: : HEATH AND REACH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored Card This issue may have been due to

an Equipment Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01525
 
     

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System Time Stamp: 17/04/2009 18:01

Broadband Incident Report : : HEATH AND REACH MUX 101 : LOSS OF SERVICE : Reference 9430 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9430   Issue : 2  
  Detected Date: 17/04/2009   Detected Time: 14:36  
  Start Date: 17/04/2009   Start Time: 14:36  
  Anticipated Clear Date: 17/04/2009   Anticipated Clear Time: 17:40  
     
  Incident Headline: : HEATH AND REACH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 14:40, we are now monitoring for a stability period of 3 hours.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01525
 
     

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System Time Stamp: 17/04/2009 14:50

Broadband Incident Report : : HEATH AND REACH MUX 101 : LOSS OF SERVICE : Reference 9430 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9430   Issue : 1  
  Detected Date: 17/04/2009   Detected Time: 14:36  
  Start Date: 17/04/2009   Start Time: 14:36  
  Anticipated Clear Date: 17/04/2009   Anticipated Clear Time: 16:36  
     
  Incident Headline: : HEATH AND REACH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01525
 
     

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System Time Stamp: 17/04/2009 14:46

Thursday, April 16, 2009

Broadband Incident Report : : MULTIPLE CUSTOMER CONNECTIONS : LOSS OF SERVICE : Reference 9320 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9320   Issue : FINAL  
  Detected Date: 16/04/2009   Detected Time: 11:29  
  Start Date: 16/04/2009   Start Time: 07:42  
  Actual Clear Date: 16/04/2009   Actual Clear Time: 13:30  
     
  Incident Headline: : MULTIPLE CUSTOMER CONNECTIONS : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Reset of application

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01142012120012124012168012173
012174012177012340123501236
01290012960138301403014133
014134014144014156014157014158
014161014162014163014164014193
01419401434014570146701524
0152501555016210164301661
0168601698017650178601825
0184201896019040192901952
02030440203110020317702032020203224
02032310203234020326502032670203268
02070210207062020716502072070207261
02074010207498020750102076200207622
02076270207633020764202076520207720
02077380207771020778702078010207803
02078190207921020792202079280207967
02079780207981020817702082160208248
02082540208274020827502082880208296
02083440208352020836402083650208395
02084010208404020844002084410208447
02084490208482020854402086470208669
02087230208752020877302088260208829
02088350208881020888802088890208896
02089320208992020899302820760283882
02838880289020028902202890280289029
02890300289043028905802890590289060
02890610289062028909402890960289258
02892600289262028926302892640289266
0289267028926202892630289264
 
     

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System Time Stamp: 16/04/2009 16:08

Broadband Incident Report : MULTIPLE CUSTOMER CONNECTIONS : LOSS OF SERVICE : Reference 9320 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9320   Issue : 2  
  Detected Date: 16/04/2009   Detected Time: 11:29  
  Start Date: 16/04/2009   Start Time: 07:42  
  Anticipated Clear Date: 16/04/2009   Anticipated Clear Time: 16:30  
     
  Incident Headline: MULTIPLE CUSTOMER CONNECTIONS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Service has been restored as of 13:30, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01142012120012124012168012173
012174012177012340123501236
01290012960138301403014133
014134014144014156014157014158
014161014162014163014164014193
01419401434014570146701524
0152501555016210164301661
0168601698017650178601825
0184201896019040192901952
02030440203110020317702032020203224
02032310203234020326502032670203268
02070210207062020716502072070207261
02074010207498020750102076200207622
02076270207633020764202076520207720
02077380207771020778702078010207803
02078190207921020792202079280207967
02079780207981020817702082160208248
02082540208274020827502082880208296
02083440208352020836402083650208395
02084010208404020844002084410208447
02084490208482020854402086470208669
02087230208752020877302088260208829
02088350208881020888802088890208896
02089320208992020899302820760283882
02838880289020028902202890280289029
02890300289043028905802890590289060
02890610289062028909402890960289258
02892600289262028926302892640289266
0289267028926202892630289264
 
     

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System Time Stamp: 16/04/2009 13:54

Broadband Incident Report : MULTIPLE CUSTOMER CONNECTIONS : LOSS OF SERVICE : Reference 9320 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9320   Issue : 1  
  Detected Date: 16/04/2009   Detected Time: 11:29  
  Start Date: 16/04/2009   Start Time: 07:42  
  Anticipated Clear Date: 16/04/2009   Anticipated Clear Time: 14:15  
     
  Incident Headline: MULTIPLE CUSTOMER CONNECTIONS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Operational teams are carrying out remote diagnostics.
Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01142012120012124012168012173
012174012177012340123501236
01290012960138301403014133
014134014144014156014157014158
014161014162014163014164014193
01419401434014570146701524
0152501555016210164301661
0168601698017650178601825
0184201896019040192901952
02030440203110020317702032020203224
02032310203234020326502032670203268
02070210207062020716502072070207261
02074010207498020750102076200207622
02076270207633020764202076520207720
02077380207771020778702078010207803
02078190207921020792202079280207967
02079780207981020817702082160208248
02082540208274020827502082880208296
02083440208352020836402083650208395
02084010208404020844002084410208447
02084490208482020854402086470208669
02087230208752020877302088260208829
02088350208881020888802088890208896
02089320208992020899302820760283882
02838880289020028902202890280289029
02890300289043028905802890590289060
02890610289062028909402890960289258
02892600289262028926302892640289266
0289267028926202892630289264
 
     

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System Time Stamp: 16/04/2009 13:14

Broadband Incident Report : GLASGOW SPRINGBURN MUX 001 & MUX 002, GLASGOW KIRKINTILLOCH MUX 101: LOSS OF SERVICE : Reference 9283 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9283   Issue : FINAL  
  Detected Date: 15/04/2009   Detected Time: 22:41  
  Start Date: 15/04/2009   Start Time: 22:28  
  Actual Clear Date: 16/04/2009   Actual Clear Time: 05:40  
     
  Incident Headline: GLASGOW SPRINGBURN MUX 001 & MUX 002, GLASGOW KIRKINTILLOCH MUX 101: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored.

This issue may have been due to a Data Fault
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
014155014156014157014158014177
014155014156014157014158
 
     

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System Time Stamp: 16/04/2009 08:47

Broadband Incident Report : : GLASGOW SPRINGBURN MUX 001 & MUX 002, GLASGOW KIRKINTILLOCH MUX 101: LOSS OF SERVICE : Reference 9283 : Issue 7 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9283   Issue : 7  
  Detected Date: 15/04/2009   Detected Time: 22:41  
  Start Date: 15/04/2009   Start Time: 22:28  
  Anticipated Clear Date: 16/04/2009   Anticipated Clear Time: 08:40  
     
  Incident Headline: : GLASGOW SPRINGBURN MUX 001 & MUX 002, GLASGOW KIRKINTILLOCH MUX 101: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

05:40, we are now monitoring for a stability period of 3 hours.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
014155014156014157014158014177
014155014156014157014158
 
     

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System Time Stamp: 16/04/2009 06:57

Broadband Incident Report : : GLASGOW SPRINGBURN MUX 001 & MUX 002, GLASGOW KIRKINTILLOCH MUX 101: LOSS OF SERVICE : Reference 9283 : Issue 6 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9283   Issue : 6  
  Detected Date: 15/04/2009   Detected Time: 22:41  
  Start Date: 15/04/2009   Start Time: 22:28  
  Anticipated Clear Date: 16/04/2009   Anticipated Clear Time: 06:59  
     
  Incident Headline: : GLASGOW SPRINGBURN MUX 001 & MUX 002, GLASGOW KIRKINTILLOCH MUX 101: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:


Service has been restored as of 05:40, we are now monitoring for a stability period of 3 hours.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
014155014156014157014158014177
014155014156014157014158
 
     

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System Time Stamp: 16/04/2009 06:02

Broadband Incident Report : : GLASGOW SPRINGBURN MUX 001 & GLASGOW KIRKINTILLOCH MUX 101: LOSS OF SERVICE : Reference 9283 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9283   Issue : 5  
  Detected Date: 15/04/2009   Detected Time: 22:41  
  Start Date: 15/04/2009   Start Time: 22:28  
  Anticipated Clear Date: 16/04/2009   Anticipated Clear Time: 06:05  
     
  Incident Headline: : GLASGOW SPRINGBURN MUX 001 & GLASGOW KIRKINTILLOCH MUX 101: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:


An Engineer is on site carrying out further diagnostics.
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
014155014156014157014158014177
014155014156014157014158
 
     

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System Time Stamp: 16/04/2009 05:08

Broadband Incident Report : : GLASGOW SPRINGBURN MUX 001 & GLASGOW KIRKINTILLOCH MUX 101: LOSS OF SERVICE : Reference 9283 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9283   Issue : 4  
  Detected Date: 15/04/2009   Detected Time: 22:41  
  Start Date: 15/04/2009   Start Time: 22:28  
  Anticipated Clear Date: 16/04/2009   Anticipated Clear Time: 03:34  
     
  Incident Headline: : GLASGOW SPRINGBURN MUX 001 & GLASGOW KIRKINTILLOCH MUX 101: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
014155014156014157014158014177
014155014156014157014158
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 16/04/2009 02:36

Broadband Incident Report : : GLASGOW SPRINGBURN MUX 001 & GLASGOW KIRKINTILLOCH MUX 101: LOSS OF SERVICE : Reference 9283 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9283   Issue : 2  
  Detected Date: 15/04/2009   Detected Time: 22:41  
  Start Date: 15/04/2009   Start Time: 22:28  
  Anticipated Clear Date: 16/04/2009   Anticipated Clear Time: 01:25  
     
  Incident Headline: : GLASGOW SPRINGBURN MUX 001 & GLASGOW KIRKINTILLOCH MUX 101: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
014155014156014157014158014177
014155014156014157014158
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 16/04/2009 00:28