Saturday, March 4, 2017

Broadband Incident Report : ADSL :[POYNTZFIELD]: MUX 301 : LOSS OF SERVICE : Reference 12391 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12391   Issue : FINAL  
  Detected Date: 04/03/2017   Detected Time: 14:50  
  Start Date: 04/03/2017   Start Time: 14:40  
  Actual Clear Date: 04/03/2017   Actual Clear Time: 14:40  
     
  Incident Headline: ADSL :[POYNTZFIELD]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01381
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[POYNTZFIELD]: MUX 301 : LOSS OF SERVICE : Reference 12391 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12391   Issue : 1  
  Detected Date: 04/03/2017   Detected Time: 14:50  
  Start Date: 04/03/2017   Start Time: 14:40  
  Anticipated Clear Date: 04/03/2017   Anticipated Clear Time: 18:50  
  Next Update Date: 04/03/2017   Next Update Time: 15:50  
     
  Incident Headline: ADSL :[POYNTZFIELD]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01381
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, March 2, 2017

Broadband Incident Report : ADSL :[CLOVELLY]: MUX 101 : LOSS OF SERVICE (CI) : Reference 12010 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12010   Issue : FINAL  
  Detected Date: 02/03/2017   Detected Time: 13:55  
  Start Date: 02/03/2017   Start Time: 13:50  
  Actual Clear Date: 02/03/2017   Actual Clear Time: 18:04  
     
  Incident Headline: ADSL :[CLOVELLY]: MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service fully restored at 18:04 after a hardware change at Truro. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01237
 
  Duration: 0 days 04 hours 13 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CLOVELLY]: MUX 101 : LOSS OF SERVICE (CI) : Reference 12010 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12010   Issue : FINAL  
  Detected Date: 02/03/2017   Detected Time: 13:55  
  Start Date: 02/03/2017   Start Time: 13:50  
  Actual Clear Date: 02/03/2017   Actual Clear Time: 18:04  
     
  Incident Headline: ADSL :[CLOVELLY]: MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service fully restored at 18:04 after a hardware change at Truro. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01237
 
  Duration: 0 days 04 hours 13 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : ST BURYAN : MUX 301 : LOSS OF SERVICE : Reference 12003 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12003   Issue : FINAL  
  Detected Date: 02/03/2017   Detected Time: 13:53  
  Start Date: 02/03/2017   Start Time: 13:50  
  Actual Clear Date: 02/03/2017   Actual Clear Time: 18:04  
     
  Incident Headline: ADSL : ST BURYAN : MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 18:04 after a hardware change at Truro. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01736
 
  Duration: 0 days 04 hours 13 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[STOKE CLIMSLAND]: MUX 001 : LOSS OF SERVICE (CI) : Reference 12014 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12014   Issue : FINAL  
  Detected Date: 02/03/2017   Detected Time: 14:04  
  Start Date: 02/03/2017   Start Time: 13:54  
  Actual Clear Date: 02/03/2017   Actual Clear Time: 18:04  
     
  Incident Headline: ADSL :[STOKE CLIMSLAND]: MUX 001 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 18:04 after a hardware change at Truro. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01579
 
  Duration: 0 days 04 hours 09 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[STOKE CLIMSLAND]: MUX 001 : LOSS OF SERVICE (CI) : Reference 12014 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12014   Issue : 2  
  Detected Date: 02/03/2017   Detected Time: 14:04  
  Start Date: 02/03/2017   Start Time: 13:54  
  Anticipated Clear Date: 02/03/2017   Anticipated Clear Time: 20:00  
  Next Update Date: 02/03/2017   Next Update Time: 20:00  
     
  Incident Headline: ADSL :[STOKE CLIMSLAND]: MUX 001 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01579
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CLOVELLY]: MUX 101 : LOSS OF SERVICE (CI) : Reference 12010 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12010   Issue : 2  
  Detected Date: 02/03/2017   Detected Time: 13:55  
  Start Date: 02/03/2017   Start Time: 13:50  
  Anticipated Clear Date: 02/03/2017   Anticipated Clear Time: 20:00  
  Next Update Date: 02/03/2017   Next Update Time: 20:00  
     
  Incident Headline: ADSL :[CLOVELLY]: MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is awaiting delivery of replacement hardware.  
  Dialling Codes Affected:
01237
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : ST BURYAN : MUX 301 : LOSS OF SERVICE : Reference 12003 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12003   Issue : 2  
  Detected Date: 02/03/2017   Detected Time: 13:53  
  Start Date: 02/03/2017   Start Time: 13:50  
  Anticipated Clear Date: 02/03/2017   Anticipated Clear Time: 20:00  
  Next Update Date: 02/03/2017   Next Update Time: 20:00  
     
  Incident Headline: ADSL : ST BURYAN : MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is awaiting delivery of replacement hardware.  
  Dialling Codes Affected:
01736
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[STOKE CLIMSLAND]: MUX 001 : LOSS OF SERVICE : Reference 12014 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12014   Issue : 1  
  Detected Date: 02/03/2017   Detected Time: 14:04  
  Start Date: 02/03/2017   Start Time: 13:54  
  Anticipated Clear Date: 02/03/2017   Anticipated Clear Time: 18:04  
  Next Update Date: 02/03/2017   Next Update Time: 15:04  
     
  Incident Headline: ADSL :[STOKE CLIMSLAND]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01579
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CLOVELLY]: MUX 101 : LOSS OF SERVICE : Reference 12010 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12010   Issue : 1  
  Detected Date: 02/03/2017   Detected Time: 13:55  
  Start Date: 02/03/2017   Start Time: 13:50  
  Anticipated Clear Date: 02/03/2017   Anticipated Clear Time: 17:55  
  Next Update Date: 02/03/2017   Next Update Time: 14:55  
     
  Incident Headline: ADSL :[CLOVELLY]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01237
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ST BURYAN]: MUX 301 : LOSS OF SERVICE : Reference 12003 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12003   Issue : 1  
  Detected Date: 02/03/2017   Detected Time: 13:53  
  Start Date: 02/03/2017   Start Time: 13:50  
  Anticipated Clear Date: 02/03/2017   Anticipated Clear Time: 17:53  
  Next Update Date: 02/03/2017   Next Update Time: 14:53  
     
  Incident Headline: ADSL :[ST BURYAN]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01736
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[EGERTON KENT]: MUX 301 : LOSS OF SERVICE : Reference 11877 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11877   Issue : FINAL  
  Detected Date: 02/03/2017   Detected Time: 07:26  
  Start Date: 02/03/2017   Start Time: 07:16  
  Actual Clear Date: 02/03/2017   Actual Clear Time: 07:16  
     
  Incident Headline: ADSL :[EGERTON KENT]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01233
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.