Broadband Incident Report : : MIDDLESBROUGH ATM NODE : PARTIAL LOSS OF SERVICE : Reference 15653 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15653		Issue :	FINAL
	Detected Date:	05/06/2010		Detected Time:	15:25
	Start Date:	05/06/2010		Start Time:	15:20
	Actual Clear Date:	05/06/2010		Actual Clear Time:	19:15
	Incident Headline:	: MIDDLESBROUGH ATM NODE : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01740 01833

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System Time Stamp: 05/06/2010 19:27

Broadband Incident Report : : MIDDLESBROUGH ATM NODE : PARTIAL LOSS OF SERVICE : Reference 15653 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15653		Issue :	3
	Detected Date:	05/06/2010		Detected Time:	15:25
	Start Date:	05/06/2010		Start Time:	15:20
	Anticipated Clear Date:	05/06/2010		Anticipated Clear Time:	18:59
	Incident Headline:	: MIDDLESBROUGH ATM NODE : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: . An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01740 01833

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System Time Stamp: 05/06/2010 17:42

Broadband Incident Report : : MIDDLESBROUGH ATM NODE : PARTIAL LOSS OF SERVICE : Reference 15653 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15653		Issue :	2
	Detected Date:	05/06/2010		Detected Time:	15:25
	Start Date:	05/06/2010		Start Time:	15:20
	Anticipated Clear Date:	05/06/2010		Anticipated Clear Time:	17:20
	Incident Headline:	: MIDDLESBROUGH ATM NODE : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01740 01833

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System Time Stamp: 05/06/2010 16:19

Broadband Incident Report : : BARNINGHAM MUX 101 : INCIDENT CANCELLED : Reference 15651 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15651		Issue :	FINAL
	Detected Date:	05/06/2010		Detected Time:	15:14
	Start Date:	05/06/2010		Start Time:	15:11
	Actual Clear Date:	05/06/2010		Actual Clear Time:	15:11
	Incident Headline:	: BARNINGHAM MUX 101 : INCIDENT CANCELLED
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been not been, but this incident has been closed and will be progressed on IMT15653/10, where all future updates will appear. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01833

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System Time Stamp: 05/06/2010 16:06

Broadband Incident Report : : MIDDLESBROUGH ATM NODE : PARTIAL LOSS OF SERVICE : Reference 15653 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15653		Issue :	1
	Detected Date:	05/06/2010		Detected Time:	15:25
	Start Date:	05/06/2010		Start Time:	15:20
	Anticipated Clear Date:	05/06/2010		Anticipated Clear Time:	17:20
	Incident Headline:	: MIDDLESBROUGH ATM NODE : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01740 01833

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System Time Stamp: 05/06/2010 15:56

Broadband Incident Report : BARNINGHAM MUX 101 : INCIDENT CANCELLED : Reference 15651 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15651		Issue :	1
	Detected Date:	05/06/2010		Detected Time:	15:14
	Start Date:	05/06/2010		Start Time:	15:11
	Anticipated Clear Date:	05/06/2010		Anticipated Clear Time:	17:11
	Incident Headline:	BARNINGHAM MUX 101 : INCIDENT CANCELLED
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01833

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System Time Stamp: 05/06/2010 15:22

Broadband Incident Report : : CANARY WHARF MUX 4 : DEGRADED SERVICE : Reference 15630 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15630		Issue :	FINAL
	Detected Date:	05/06/2010		Detected Time:	07:47
	Start Date:	05/06/2010		Start Time:	07:47
	Actual Clear Date:	05/06/2010		Actual Clear Time:	11:15
	Incident Headline:	: CANARY WHARF MUX 4 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a degradation of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reseat This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0207001 0207005 0207068 0207093 0207168 0207510 0207513 0207515 0207517 0207531 0207536 0207537 0207538 0207719 0207987 0207536 0207537 0207538 0207719

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System Time Stamp: 05/06/2010 11:57

Broadband Incident Report : : CANARY WHARF MUX 4 : DEGRADED SERVICE : Reference 15630 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15630		Issue :	4
	Detected Date:	05/06/2010		Detected Time:	07:47
	Start Date:	05/06/2010		Start Time:	07:47
	Anticipated Clear Date:	05/06/2010		Anticipated Clear Time:	12:00
	Incident Headline:	: CANARY WHARF MUX 4 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0207001 0207005 0207068 0207093 0207168 0207510 0207513 0207515 0207517 0207531 0207536 0207537 0207538 0207719 0207987 0207536 0207537 0207538 0207719

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System Time Stamp: 05/06/2010 10:40

Broadband Incident Report : : CANARY WHARF MUX 4 : DEGRADED SERVICE : Reference 15630 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15630		Issue :	3
	Detected Date:	05/06/2010		Detected Time:	07:47
	Start Date:	05/06/2010		Start Time:	07:47
	Anticipated Clear Date:	05/06/2010		Anticipated Clear Time:	11:00
	Incident Headline:	: CANARY WHARF MUX 4 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0207001 0207005 0207068 0207093 0207168 0207510 0207513 0207515 0207517 0207531 0207536 0207537 0207538 0207719 0207987 0207536 0207537 0207538 0207719

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System Time Stamp: 05/06/2010 09:48

Broadband Incident Report : : CANARY WHARF MUX 4 : DEGRADED SERVICE : Reference 15630 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15630		Issue :	2
	Detected Date:	05/06/2010		Detected Time:	07:47
	Start Date:	05/06/2010		Start Time:	07:47
	Anticipated Clear Date:	05/06/2010		Anticipated Clear Time:	11:00
	Incident Headline:	: CANARY WHARF MUX 4 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0207001 0207005 0207068 0207093 0207168 0207510 0207513 0207515 0207517 0207531 0207536 0207537 0207538 0207719 0207987 0207536 0207537 0207538 0207719

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System Time Stamp: 05/06/2010 08:41

Broadband Incident Report : : CANARY WHARF MUX 4 : DEGRADED SERVICE : Reference 15630 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15630		Issue :	1
	Detected Date:	05/06/2010		Detected Time:	07:47
	Start Date:	05/06/2010		Start Time:	07:47
	Anticipated Clear Date:	05/06/2010		Anticipated Clear Time:	09:47
	Incident Headline:	: CANARY WHARF MUX 4 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0207001 0207005 0207068 0207093 0207168 0207510 0207513 0207515 0207517 0207531 0207536 0207537 0207538 0207719 0207987 0207536 0207537 0207538 0207719

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System Time Stamp: 05/06/2010 07:57

Broadband Incident Report : AUDLEM MUX 101 : LOSS OF SERVICE : Reference 15611 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15611		Issue :	FINAL
	Detected Date:	05/06/2010		Detected Time:	00:37
	Start Date:	05/06/2010		Start Time:	00:32
	Actual Clear Date:	05/06/2010		Actual Clear Time:	00:42
	Incident Headline:	AUDLEM MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has automatically restored. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01270

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System Time Stamp: 05/06/2010 01:37

Broadband Incident Report : AUDLEM MUX 101 : LOSS OF SERVICE : Reference 15611 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15611		Issue :	1
	Detected Date:	05/06/2010		Detected Time:	00:37
	Start Date:	05/06/2010		Start Time:	00:32
	Anticipated Clear Date:	05/06/2010		Anticipated Clear Time:	02:32
	Incident Headline:	AUDLEM MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01270

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System Time Stamp: 05/06/2010 00:46

****SPAM:6.4**** Broadband Incident Report : EDINBURGH ATM NODE : PARTIAL LOSS OF SERVICE : Reference 15588 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15588		Issue :	FINAL
	Detected Date:	04/06/2010		Detected Time:	17:34
	Start Date:	04/06/2010		Start Time:	17:31
	Actual Clear Date:	04/06/2010		Actual Clear Time:	18:01
	Incident Headline:	EDINBURGH ATM NODE : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Reset of a Card. This issue may have been due to an Equipment Failure. ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01224 01228 01229 01241 01259 01309 013122 013146 013147 013152 013155 013162 013165 013166 01324 01325 01340 01343 01358 01382 01383 01387 01388 01389 01434 01463 01466 01471 01475 01501 01506 01539 01542 01546 01563 01651 01670 01697 01698 01738 01750 01764 01786 01821 01828 01847 01855 01862 01880 01888 01890 01896 019121 019125 019127 019128 019129 019141 019143 019149 019151 019153 019154 019155 019156 0282582 0282764 0283751 0283752 0283887 0284272 0287941 0287965 0288774 0288956 0289020 0289022 0289028 0289029 0289036 0289045 0289046 0289050 0289058 0289059 0289073 0289080 0289085 0289086 0289087 0289092 0289096 0289127 0289145 0289146 0289147 0289185 0289447 0289752 0289753 0289185 0289447 0289752

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System Time Stamp: 04/06/2010 18:14