Saturday, June 5, 2010

Broadband Incident Report : : MIDDLESBROUGH ATM NODE : PARTIAL LOSS OF SERVICE : Reference 15653 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15653   Issue : FINAL  
  Detected Date: 05/06/2010   Detected Time: 15:25  
  Start Date: 05/06/2010   Start Time: 15:20  
  Actual Clear Date: 05/06/2010   Actual Clear Time: 19:15  
     
  Incident Headline: : MIDDLESBROUGH ATM NODE : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change


This issue may have been due to
a Hardware Failure


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0174001833
 
     

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System Time Stamp: 05/06/2010 19:27

Broadband Incident Report : : MIDDLESBROUGH ATM NODE : PARTIAL LOSS OF SERVICE : Reference 15653 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15653   Issue : 3  
  Detected Date: 05/06/2010   Detected Time: 15:25  
  Start Date: 05/06/2010   Start Time: 15:20  
  Anticipated Clear Date: 05/06/2010   Anticipated Clear Time: 18:59  
     
  Incident Headline: : MIDDLESBROUGH ATM NODE : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

.
An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0174001833
 
     

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System Time Stamp: 05/06/2010 17:42

Broadband Incident Report : : MIDDLESBROUGH ATM NODE : PARTIAL LOSS OF SERVICE : Reference 15653 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15653   Issue : 2  
  Detected Date: 05/06/2010   Detected Time: 15:25  
  Start Date: 05/06/2010   Start Time: 15:20  
  Anticipated Clear Date: 05/06/2010   Anticipated Clear Time: 17:20  
     
  Incident Headline: : MIDDLESBROUGH ATM NODE : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0174001833
 
     

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System Time Stamp: 05/06/2010 16:19

Broadband Incident Report : : BARNINGHAM MUX 101 : INCIDENT CANCELLED : Reference 15651 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15651   Issue : FINAL  
  Detected Date: 05/06/2010   Detected Time: 15:14  
  Start Date: 05/06/2010   Start Time: 15:11  
  Actual Clear Date: 05/06/2010   Actual Clear Time: 15:11  
     
  Incident Headline: : BARNINGHAM MUX 101 : INCIDENT CANCELLED  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been not been, but this incident has been closed and will be progressed on IMT15653/10, where all future updates will appear.


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01833
 
     

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System Time Stamp: 05/06/2010 16:06

Broadband Incident Report : : MIDDLESBROUGH ATM NODE : PARTIAL LOSS OF SERVICE : Reference 15653 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15653   Issue : 1  
  Detected Date: 05/06/2010   Detected Time: 15:25  
  Start Date: 05/06/2010   Start Time: 15:20  
  Anticipated Clear Date: 05/06/2010   Anticipated Clear Time: 17:20  
     
  Incident Headline: : MIDDLESBROUGH ATM NODE : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0174001833
 
     

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System Time Stamp: 05/06/2010 15:56

Broadband Incident Report : BARNINGHAM MUX 101 : INCIDENT CANCELLED : Reference 15651 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15651   Issue : 1  
  Detected Date: 05/06/2010   Detected Time: 15:14  
  Start Date: 05/06/2010   Start Time: 15:11  
  Anticipated Clear Date: 05/06/2010   Anticipated Clear Time: 17:11  
     
  Incident Headline: BARNINGHAM MUX 101 : INCIDENT CANCELLED  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.


Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01833
 
     

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System Time Stamp: 05/06/2010 15:22

Broadband Incident Report : : CANARY WHARF MUX 4 : DEGRADED SERVICE : Reference 15630 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15630   Issue : FINAL  
  Detected Date: 05/06/2010   Detected Time: 07:47  
  Start Date: 05/06/2010   Start Time: 07:47  
  Actual Clear Date: 05/06/2010   Actual Clear Time: 11:15  
     
  Incident Headline: : CANARY WHARF MUX 4 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a degradation of Broadband Service.  
  Progress Details: Service has been restored by completing a


Card Reseat
This issue may have been due to

an Equipment Failure


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02070010207005020706802070930207168
02075100207513020751502075170207531
02075360207537020753802077190207987
0207536020753702075380207719
 
     

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System Time Stamp: 05/06/2010 11:57

Broadband Incident Report : : CANARY WHARF MUX 4 : DEGRADED SERVICE : Reference 15630 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15630   Issue : 4  
  Detected Date: 05/06/2010   Detected Time: 07:47  
  Start Date: 05/06/2010   Start Time: 07:47  
  Anticipated Clear Date: 05/06/2010   Anticipated Clear Time: 12:00  
     
  Incident Headline: : CANARY WHARF MUX 4 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02070010207005020706802070930207168
02075100207513020751502075170207531
02075360207537020753802077190207987
0207536020753702075380207719
 
     

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System Time Stamp: 05/06/2010 10:40

Broadband Incident Report : : CANARY WHARF MUX 4 : DEGRADED SERVICE : Reference 15630 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15630   Issue : 3  
  Detected Date: 05/06/2010   Detected Time: 07:47  
  Start Date: 05/06/2010   Start Time: 07:47  
  Anticipated Clear Date: 05/06/2010   Anticipated Clear Time: 11:00  
     
  Incident Headline: : CANARY WHARF MUX 4 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02070010207005020706802070930207168
02075100207513020751502075170207531
02075360207537020753802077190207987
0207536020753702075380207719
 
     

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System Time Stamp: 05/06/2010 09:48

Broadband Incident Report : : CANARY WHARF MUX 4 : DEGRADED SERVICE : Reference 15630 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15630   Issue : 2  
  Detected Date: 05/06/2010   Detected Time: 07:47  
  Start Date: 05/06/2010   Start Time: 07:47  
  Anticipated Clear Date: 05/06/2010   Anticipated Clear Time: 11:00  
     
  Incident Headline: : CANARY WHARF MUX 4 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02070010207005020706802070930207168
02075100207513020751502075170207531
02075360207537020753802077190207987
0207536020753702075380207719
 
     

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System Time Stamp: 05/06/2010 08:41

Broadband Incident Report : : CANARY WHARF MUX 4 : DEGRADED SERVICE : Reference 15630 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15630   Issue : 1  
  Detected Date: 05/06/2010   Detected Time: 07:47  
  Start Date: 05/06/2010   Start Time: 07:47  
  Anticipated Clear Date: 05/06/2010   Anticipated Clear Time: 09:47  
     
  Incident Headline: : CANARY WHARF MUX 4 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
02070010207005020706802070930207168
02075100207513020751502075170207531
02075360207537020753802077190207987
0207536020753702075380207719
 
     

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System Time Stamp: 05/06/2010 07:57

Broadband Incident Report : AUDLEM MUX 101 : LOSS OF SERVICE : Reference 15611 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15611   Issue : FINAL  
  Detected Date: 05/06/2010   Detected Time: 00:37  
  Start Date: 05/06/2010   Start Time: 00:32  
  Actual Clear Date: 05/06/2010   Actual Clear Time: 00:42  
     
  Incident Headline: AUDLEM MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has automatically restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01270
 
     

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System Time Stamp: 05/06/2010 01:37

Broadband Incident Report : AUDLEM MUX 101 : LOSS OF SERVICE : Reference 15611 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15611   Issue : 1  
  Detected Date: 05/06/2010   Detected Time: 00:37  
  Start Date: 05/06/2010   Start Time: 00:32  
  Anticipated Clear Date: 05/06/2010   Anticipated Clear Time: 02:32  
     
  Incident Headline: AUDLEM MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01270
 
     

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System Time Stamp: 05/06/2010 00:46

Friday, June 4, 2010

****SPAM:6.4**** Broadband Incident Report : EDINBURGH ATM NODE : PARTIAL LOSS OF SERVICE : Reference 15588 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15588   Issue : FINAL  
  Detected Date: 04/06/2010   Detected Time: 17:34  
  Start Date: 04/06/2010   Start Time: 17:31  
  Actual Clear Date: 04/06/2010   Actual Clear Time: 18:01  
     
  Incident Headline: EDINBURGH ATM NODE : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a Reset of a Card.

This issue may have been due to an Equipment Failure.
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0122401228012290124101259
01309013122013146013147013152
01315501316201316501316601324
0132501340013430135801382
0138301387013880138901434
0146301466014710147501501
0150601539015420154601563
0165101670016970169801738
0175001764017860182101828
0184701855018620188001888
0189001896019121019125019127
019128019129019141019143019149
019151019153019154019155019156
02825820282764028375102837520283887
02842720287941028796502887740288956
02890200289022028902802890290289036
02890450289046028905002890580289059
02890730289080028908502890860289087
02890920289096028912702891450289146
02891470289185028944702897520289753
028918502894470289752
 
     

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System Time Stamp: 04/06/2010 18:14