Saturday, November 1, 2014

Broadband Incident Report : : ILFORD NODE 09223 : EMERGENCY PEW : Reference 41538 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41538   Issue : FINAL  
  Detected Date: 29/10/2014   Detected Time: 18:54  
  Start Date: 29/10/2014   Start Time: 18:54  
  Actual Clear Date: 30/10/2014   Actual Clear Time: 05:24  
     
  Incident Headline: : ILFORD NODE 09223 : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 05:24 30th October after a hardware re-seated at Ilford. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0120601233012450126301268
0127701279012840130301304
0132201371013790139401438
0144901462014730150201508
0158001603016210162201634
0169201702017070170801760
01797019530199202070550207700
02083160208317020850702088290208854
020885802088810208889To Fo
 
  Duration: 0 days 10 hours 30 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, October 31, 2014

Broadband Incident Report : : WEST HARPTREE DSL 102 : LOSS OF SERVICE (CI) : Reference 41754 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41754   Issue : FINAL  
  Detected Date: 30/10/2014   Detected Time: 23:22  
  Start Date: 30/10/2014   Start Time: 23:22  
  Actual Clear Date: 31/10/2014   Actual Clear Time: 10:22  
     
  Incident Headline: : WEST HARPTREE DSL 102 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 10:22 after a hardware change at West Harptree.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01761
 
  Duration: 0 days 11 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WEST HARPTREE DSL 102 : LOSS OF SERVICE (CI) : Reference 41754 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41754   Issue : 4  
  Detected Date: 30/10/2014   Detected Time: 23:22  
  Start Date: 30/10/2014   Start Time: 23:22  
  Anticipated Clear Date: 31/10/2014   Anticipated Clear Time: 11:00  
  Next Update Date: 31/10/2014   Next Update Time: 09:30  
     
  Incident Headline: : WEST HARPTREE DSL 102 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault has been proved to a hardware failure at Wrington. Spares ordered from stores however escalations have been made to the courier as no drivers available in the area to deliver the spare. Remote reroute are not available. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01761
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WEST HARPTREE DSL 102 : LOSS OF SERVICE (CI) : Reference 41754 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41754   Issue : 3  
  Detected Date: 30/10/2014   Detected Time: 23:22  
  Start Date: 30/10/2014   Start Time: 23:22  
  Anticipated Clear Date: 31/10/2014   Anticipated Clear Time: 09:00  
  Next Update Date: 31/10/2014   Next Update Time: 07:45  
     
  Incident Headline: : WEST HARPTREE DSL 102 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault has been proved to a hardware failure at Wrington. Spares en route with an ETA of 06:45. Remote reroute options are being investigated. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
 
  Dialling Codes Affected:
01761
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WEST HARPTREE DSL 102 : LOSS OF SERVICE (CI) : Reference 41754 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41754   Issue : 2  
  Detected Date: 30/10/2014   Detected Time: 23:22  
  Start Date: 30/10/2014   Start Time: 23:22  
  Anticipated Clear Date: 31/10/2014   Anticipated Clear Time: 04:00  
  Next Update Date: 31/10/2014   Next Update Time: 03:30  
     
  Incident Headline: : WEST HARPTREE DSL 102 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer tasked to site to investigate cause of the failure, ETA 01:30. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01761
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, October 30, 2014

Broadband Incident Report : : WEST HARPTREE DSL 102 : LOSS OF SERVICE (CI) : Reference 41754 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41754   Issue : 1  
  Detected Date: 30/10/2014   Detected Time: 23:22  
  Start Date: 30/10/2014   Start Time: 23:22  
  Anticipated Clear Date: 31/10/2014   Anticipated Clear Time: 04:00  
  Next Update Date: 31/10/2014   Next Update Time: 01:30  
     
  Incident Headline: : WEST HARPTREE DSL 102 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01761
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TORPHINS : LINE CARD (CI) : Reference 41293 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41293   Issue : FINAL  
  Detected Date: 28/10/2014   Detected Time: 14:42  
  Start Date: 28/10/2014   Start Time: 14:42  
  Actual Clear Date: 29/10/2014   Actual Clear Time: 16:54  
     
  Incident Headline: : TORPHINS : LINE CARD (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 16:54 after a hardware change at Torphins. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01339
 
  Duration: 1 days 02 hours 12 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, October 29, 2014

Broadband Incident Report : : LONDON ILFORD NODE 09223 : EMERGENCY PEW : Reference 41538 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41538   Issue : 1  
  Detected Date: 29/10/2014   Detected Time: 18:54  
  Start Date: 29/10/2014   Start Time: 18:54  
  Anticipated Clear Date: 30/10/2014   Anticipated Clear Time: 02:30  
  Next Update Date: 30/10/2014   Next Update Time: 02:00  
     
  Incident Headline: : LONDON ILFORD NODE 09223 : EMERGENCY PEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Alarms have been seen on the MR16 card in slot P8-9. A proactive card reset will be completed between 02:00 and 04:00am
The expected downtime is 15 minutes with an additional 15 minutes to rollback if required.
 
  Dialling Codes Affected:
0120601233012450126301268
0127701279012840130301304
0132201371013790139401438
0144901462014730150201508
0158001603016210162201634
0169201702017070170801760
01797019530199202070550207700
02083160208317020850702088290208854
020885802088810208889To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, October 28, 2014

Broadband Incident Report : : TORPHINS : LINE CARD (CI) : Reference 41293 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41293   Issue : 1  
  Detected Date: 28/10/2014   Detected Time: 14:42  
  Start Date: 28/10/2014   Start Time: 14:42  
  Anticipated Clear Date: 29/10/2014   Anticipated Clear Time: 16:00  
  Next Update Date: 29/10/2014   Next Update Time: 15:00  
     
  Incident Headline: : TORPHINS : LINE CARD (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details:  
  Dialling Codes Affected:
01339
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.