Saturday, January 2, 2010

Broadband Incident Report : OATLANDS MOUNT MUX 101 : LOSS OF SERVICE : Reference 58 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 58   Issue : 6  
  Detected Date: 02/01/2010   Detected Time: 13:27  
  Start Date: 02/01/2010   Start Time: 13:24  
  Anticipated Clear Date: 03/01/2010   Anticipated Clear Time: 07:00  
     
  Incident Headline: OATLANDS MOUNT MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Operational teams are carrying out further diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01423
 
     

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System Time Stamp: 02/01/2010 23:30

Broadband Incident Report : OATLANDS MOUNT MUX 101 : LOSS OF SERVICE : Reference 58 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 58   Issue : 5  
  Detected Date: 02/01/2010   Detected Time: 13:27  
  Start Date: 02/01/2010   Start Time: 13:24  
  Anticipated Clear Date: 02/01/2010   Anticipated Clear Time: 21:20  
     
  Incident Headline: OATLANDS MOUNT MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Service has been restored as of 21:00, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01423
 
     

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System Time Stamp: 02/01/2010 21:20

Broadband Incident Report : OATLANDS MOUNT MUX 101 : LOSS OF SERVICE : Reference 58 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 58   Issue : 4  
  Detected Date: 02/01/2010   Detected Time: 13:27  
  Start Date: 02/01/2010   Start Time: 13:24  
  Anticipated Clear Date: 02/01/2010   Anticipated Clear Time: 22:00  
     
  Incident Headline: OATLANDS MOUNT MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01423
 
     

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System Time Stamp: 02/01/2010 19:13

Broadband Incident Report : OATLANDS MOUNT MUX 101 : DEGRADED SERVICE : Reference 58 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 58   Issue : 3  
  Detected Date: 02/01/2010   Detected Time: 13:27  
  Start Date: 02/01/2010   Start Time: 13:24  
  Anticipated Clear Date: 02/01/2010   Anticipated Clear Time: 19:00  
     
  Incident Headline: OATLANDS MOUNT MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01423
 
     

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System Time Stamp: 02/01/2010 16:08

Broadband Incident Report : ESR8 BIRMINGHAM5 : LOSS OF SERVICE : Reference 64 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 64   Issue : 1  
  Detected Date: 02/01/2010   Detected Time: 14:55  
  Start Date: 02/01/2010   Start Time: 14:50  
  Anticipated Clear Date: 02/01/2010   Anticipated Clear Time: 16:45  
     
  Incident Headline: ESR8 BIRMINGHAM5 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 02/01/2010 15:52

Broadband Incident Report : OATLANDS MOUNT MUX 101 : DEGRADED SERVICE : Reference 58 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 58   Issue : 2  
  Detected Date: 02/01/2010   Detected Time: 13:27  
  Start Date: 02/01/2010   Start Time: 13:24  
  Anticipated Clear Date: 02/01/2010   Anticipated Clear Time: 15:50  
     
  Incident Headline: OATLANDS MOUNT MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: An Engineer is now on site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01423
 
     

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System Time Stamp: 02/01/2010 14:53

Broadband Incident Report : OATLANDS MOUNT MUX 101 : DEGRADED SERVICE : Reference 58 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 58   Issue : 1  
  Detected Date: 02/01/2010   Detected Time: 13:27  
  Start Date: 02/01/2010   Start Time: 13:24  
  Anticipated Clear Date: 02/01/2010   Anticipated Clear Time: 15:24  
     
  Incident Headline: OATLANDS MOUNT MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01423
 
     

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System Time Stamp: 02/01/2010 13:38

Broadband Incident Report : CULBOKIE MUX 101 : INTERMITTENT LOSS OF SERVICE : Reference 41 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41   Issue : FINAL  
  Detected Date: 02/01/2010   Detected Time: 07:54  
  Start Date: 02/01/2010   Start Time: 07:52  
  Actual Clear Date: 02/01/2010   Actual Clear Time: 09:20  
     
  Incident Headline: CULBOKIE MUX 101 : INTERMITTENT LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service automatically restored. This issue may have been due to
adverse weather conditions in the area.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01349
 
     

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System Time Stamp: 02/01/2010 12:40

Broadband Incident Report : CULBOKIE MUX 101 : INTERMITTENT LOSS OF SERVICE : Reference 41 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41   Issue : 3  
  Detected Date: 02/01/2010   Detected Time: 07:54  
  Start Date: 02/01/2010   Start Time: 07:52  
  Anticipated Clear Date: 02/01/2010   Anticipated Clear Time: 14:00  
     
  Incident Headline: CULBOKIE MUX 101 : INTERMITTENT LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: An Engineer is now on site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01349
 
     

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System Time Stamp: 02/01/2010 11:06

Broadband Incident Report : CULBOKIE MUX 101 : INTERMITTENT LOSS OF SERVICE : Reference 41 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41   Issue : 2  
  Detected Date: 02/01/2010   Detected Time: 07:54  
  Start Date: 02/01/2010   Start Time: 07:52  
  Anticipated Clear Date: 02/01/2010   Anticipated Clear Time: 12:00  
     
  Incident Headline: CULBOKIE MUX 101 : INTERMITTENT LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site. Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01349
 
     

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System Time Stamp: 02/01/2010 08:21

Broadband Incident Report : CULBOKIE MUX 101 : LOSS OF SERVICE : Reference 41 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41   Issue : 1  
  Detected Date: 02/01/2010   Detected Time: 07:54  
  Start Date: 02/01/2010   Start Time: 07:52  
  Anticipated Clear Date: 02/01/2010   Anticipated Clear Time: 09:52  
     
  Incident Headline: CULBOKIE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting.
----------------------------------
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01349
 
     

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System Time Stamp: 02/01/2010 08:03

Broadband Incident Report : : ABERCRAVE MUX 101 : LOSS OF SERVICE : Reference 35 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35   Issue : 1  
  Detected Date: 02/01/2010   Detected Time: 04:14  
  Start Date: 02/01/2010   Start Time: 04:14  
  Anticipated Clear Date: 02/01/2010   Anticipated Clear Time: 08:15  
     
  Incident Headline: : ABERCRAVE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01639
 
     

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System Time Stamp: 02/01/2010 04:20

Broadband Incident Report : BIDFORD-ON-AVON MUX 101 : DEGRADED SERVICE : Reference 30 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30   Issue : FINAL  
  Detected Date: 01/01/2010   Detected Time: 21:58  
  Start Date: 01/01/2010   Start Time: 21:58  
  Actual Clear Date: 02/01/2010   Actual Clear Time: 00:00  
     
  Incident Headline: BIDFORD-ON-AVON MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored.

This issue may have been due to a Fibre Fault
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01789
 
     

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System Time Stamp: 02/01/2010 03:03

Broadband Incident Report : BIDFORD-ON-AVON MUX 101 : DEGRADED SERVICE : Reference 30 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30   Issue : 3  
  Detected Date: 01/01/2010   Detected Time: 21:58  
  Start Date: 01/01/2010   Start Time: 21:58  
  Anticipated Clear Date: 02/01/2010   Anticipated Clear Time: 00:16  
     
  Incident Headline: BIDFORD-ON-AVON MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:
Service has been restored as of 00:00, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01789
 
     

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System Time Stamp: 02/01/2010 00:17