Saturday, September 24, 2011

Broadband Incident Report : : TUNBRIDGE WELLS NODE 08005 : PARTIAL LOSS OF SERVICE : Reference 29824 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29824   Issue : FINAL  
  Detected Date: 23/09/2011   Detected Time: 21:46  
  Start Date: 23/09/2011   Start Time: 21:42  
  Actual Clear Date: 24/09/2011   Actual Clear Time: 01:12  
     
  Incident Headline: : TUNBRIDGE WELLS NODE 08005 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 01:12; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01892
 
  Duration: 0 days 03 hours 30 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TUNBRIDGE WELLS NODE 08005 : PARTIAL LOSS OF SERVICE : Reference 29824 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29824   Issue : 4  
  Detected Date: 23/09/2011   Detected Time: 21:46  
  Start Date: 23/09/2011   Start Time: 21:42  
  Anticipated Clear Date: 24/09/2011   Anticipated Clear Time: 01:42  
  Next Update Date: 24/09/2011   Next Update Time: 01:30  
     
  Incident Headline: : TUNBRIDGE WELLS NODE 08005 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics.  
  Dialling Codes Affected:
01892
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, September 23, 2011

Broadband Incident Report : : TUNBRIDGE WELLS NODE 08005 : PARTIAL LOSS OF SERVICE : Reference 29824 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29824   Issue : 3  
  Detected Date: 23/09/2011   Detected Time: 21:46  
  Start Date: 23/09/2011   Start Time: 21:42  
  Anticipated Clear Date: 24/09/2011   Anticipated Clear Time: 01:00  
  Next Update Date: 24/09/2011   Next Update Time: 00:45  
     
  Incident Headline: : TUNBRIDGE WELLS NODE 08005 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer en-route to site. Next update will be at 00:45  
  Dialling Codes Affected:
01892
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TUNBRIDGE WELLS NODE 08005 : PARTIAL LOSS OF SERVICE : Reference 29824 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29824   Issue : 2  
  Detected Date: 23/09/2011   Detected Time: 21:46  
  Start Date: 23/09/2011   Start Time: 21:42  
  Anticipated Clear Date: 24/09/2011   Anticipated Clear Time: 01:00  
  Next Update Date: 23/09/2011   Next Update Time: 00:00  
     
  Incident Headline: : TUNBRIDGE WELLS NODE 08005 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site  
  Dialling Codes Affected:
01892
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : TUNBRIDGE WELLS NODE 08005 : PARTIAL LOSS OF SERVICE : Reference 29824 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29824   Issue : 1  
  Detected Date: 23/09/2011   Detected Time: 21:46  
  Start Date: 23/09/2011   Start Time: 21:42  
  Anticipated Clear Date: 23/09/2011   Anticipated Clear Time: 23:42  
  Next Update Date: 23/09/2011   Next Update Time: 23:00  
     
  Incident Headline: TUNBRIDGE WELLS NODE 08005 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 23.00.
 
  Dialling Codes Affected:
01892
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 7 MUXES IN THE SHEFFIELD AREA : LOSS OF SERVICE : Reference 29719 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29719   Issue : FINAL  
  Detected Date: 22/09/2011   Detected Time: 19:22  
  Start Date: 22/09/2011   Start Time: 19:22  
  Actual Clear Date: 23/09/2011   Actual Clear Time: 10:15  
     
  Incident Headline: : 7 MUXES IN THE SHEFFIELD AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 10:15 by completing a fibre re-splice. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01427014720167314278
 
  Duration: 0 days 14 hours 53 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 7 MUXES IN THE SHEFFIELD AREA : LOSS OF SERVICE : Reference 29719 : Issue 8 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29719   Issue : 8  
  Detected Date: 22/09/2011   Detected Time: 19:22  
  Start Date: 22/09/2011   Start Time: 19:22  
  Anticipated Clear Date: 23/09/2011   Anticipated Clear Time: 17:00  
  Next Update Date: 23/09/2011   Next Update Time: 17:00  
     
  Incident Headline: : 7 MUXES IN THE SHEFFIELD AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available. Next update 17.00
 
  Dialling Codes Affected:
01427014720167314278
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 7 MUXES IN THE SHEFFIELD AREA : LOSS OF SERVICE : Reference 29719 : Issue 7 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29719   Issue : 7  
  Detected Date: 22/09/2011   Detected Time: 19:22  
  Start Date: 22/09/2011   Start Time: 19:22  
  Anticipated Clear Date: 23/09/2011   Anticipated Clear Time: 10:00  
  Next Update Date: 23/09/2011   Next Update Time: 07:30  
     
  Incident Headline: : 7 MUXES IN THE SHEFFIELD AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available.  
  Dialling Codes Affected:
01427014720167314278
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 7 MUXES IN THE SHEFFIELD AREA : LOSS OF SERVICE : Reference 29719 : Issue 6 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29719   Issue : 6  
  Detected Date: 22/09/2011   Detected Time: 19:22  
  Start Date: 22/09/2011   Start Time: 19:22  
  Anticipated Clear Date: 23/09/2011   Anticipated Clear Time: 07:30  
  Next Update Date: 23/09/2011   Next Update Time: 03:30  
     
  Incident Headline: : 7 MUXES IN THE SHEFFIELD AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted.  
  Dialling Codes Affected:
01427014720167314278
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 7 MUXES IN THE SHEFFIELD AREA : LOSS OF SERVICE : Reference 29719 : Issue 5 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29719   Issue : 5  
  Detected Date: 22/09/2011   Detected Time: 19:22  
  Start Date: 22/09/2011   Start Time: 19:22  
  Anticipated Clear Date: 23/09/2011   Anticipated Clear Time: 07:00  
  Next Update Date: 23/09/2011   Next Update Time: 02:00  
     
  Incident Headline: : 7 MUXES IN THE SHEFFIELD AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fiber engineer on route to Gainsborough. Next update will be at 02:00
 
  Dialling Codes Affected:
01427014720167314278
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, September 22, 2011

Broadband Incident Report : : 7 MUXES IN THE SHEFFIELD AREA : LOSS OF SERVICE : Reference 29719 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29719   Issue : 4  
  Detected Date: 22/09/2011   Detected Time: 19:22  
  Start Date: 22/09/2011   Start Time: 19:22  
  Anticipated Clear Date: 23/09/2011   Anticipated Clear Time: 04:00  
  Next Update Date: 23/09/2011   Next Update Time: 01:00  
     
  Incident Headline: : 7 MUXES IN THE SHEFFIELD AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fibre engineer now on site at Lincoln investigating. Next update will be at 01:00
 
  Dialling Codes Affected:
01427014720167314278
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING EDGE SWITCH ROUTER ERX20 : LOSS OF SERVICE : Reference 29706 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29706   Issue : FINAL  
  Detected Date: 22/09/2011   Detected Time: 16:32  
  Start Date: 22/09/2011   Start Time: 16:32  
  Actual Clear Date: 22/09/2011   Actual Clear Time: 17:50  
     
  Incident Headline: : READING EDGE SWITCH ROUTER ERX20 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Customer service has been restored AT 17:50 after a reload. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
 
  Duration: 0 days 01 hours 18 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 7 MUXES IN THE SHEFFIELD AREA : LOSS OF SERVICE : Reference 29719 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29719   Issue : 3  
  Detected Date: 22/09/2011   Detected Time: 19:22  
  Start Date: 22/09/2011   Start Time: 19:22  
  Anticipated Clear Date: 23/09/2011   Anticipated Clear Time: 04:00  
  Next Update Date: 22/09/2011   Next Update Time: 23:55  
     
  Incident Headline: : 7 MUXES IN THE SHEFFIELD AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fibre engineers on route to site. Next update will be at 23:40
 
  Dialling Codes Affected:
01427014720167314278
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.