Saturday, July 25, 2009

Broadband Incident Report : : VAUXHALL ADSL 2 : LOSS OF SERVICE : Reference 18354 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18354   Issue : FINAL  
  Detected Date: 25/07/2009   Detected Time: 10:42  
  Start Date: 25/07/2009   Start Time: 10:40  
  Actual Clear Date: 25/07/2009   Actual Clear Time: 12:39  
     
  Incident Headline: : VAUXHALL ADSL 2 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a



Connector Reseat
This issue may have been due to




a Hardware Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02032420207091020716502074500207582
02075870207640020764202077350207771
0207793020782002078400207735
 
     

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System Time Stamp: 25/07/2009 15:59

Broadband Incident Report : VAUXHALL ADSL 2 : LOSS OF SERVICE : Reference 18354 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18354   Issue : 5  
  Detected Date: 25/07/2009   Detected Time: 10:42  
  Start Date: 25/07/2009   Start Time: 10:40  
  Anticipated Clear Date: 25/07/2009   Anticipated Clear Time: 14:06  
     
  Incident Headline: VAUXHALL ADSL 2 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 12.50, we are now monitoring for a stability period of 3 hours.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02032420207091020716502074500207582
02075870207640020764202077350207771
0207793020782002078400207735
 
     

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System Time Stamp: 25/07/2009 13:09

Broadband Incident Report : VAUXHALL ADSL 2 : LOSS OF SERVICE : Reference 18354 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18354   Issue : 4  
  Detected Date: 25/07/2009   Detected Time: 10:42  
  Start Date: 25/07/2009   Start Time: 10:40  
  Anticipated Clear Date: 25/07/2009   Anticipated Clear Time: 13:23  
     
  Incident Headline: VAUXHALL ADSL 2 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02032420207091020716502074500207582
02075870207640020764202077350207771
0207793020782002078400207735
 
     

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System Time Stamp: 25/07/2009 12:24

Broadband Incident Report : VAUXHALL ADSL 2 : LOSS OF SERVICE : Reference 18354 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18354   Issue : 3  
  Detected Date: 25/07/2009   Detected Time: 10:42  
  Start Date: 25/07/2009   Start Time: 10:40  
  Anticipated Clear Date: 25/07/2009   Anticipated Clear Time: 12:49  
     
  Incident Headline: VAUXHALL ADSL 2 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02032420207091020716502074500207582
02075870207640020764202077350207771
0207793020782002078400207735
 
     

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System Time Stamp: 25/07/2009 11:51

Broadband Incident Report : VAUXHALL ADSL 2 : LOSS OF SERVICE : Reference 18354 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18354   Issue : 2  
  Detected Date: 25/07/2009   Detected Time: 10:42  
  Start Date: 25/07/2009   Start Time: 10:40  
  Anticipated Clear Date: 25/07/2009   Anticipated Clear Time: 12:40  
     
  Incident Headline: VAUXHALL ADSL 2 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02032420207091020716502074500207582
02075870207640020764202077350207771
0207793020782002078400207735
 
     

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System Time Stamp: 25/07/2009 11:08

Broadband Incident Report : VAUXHALL ADSL 2 : LOSS OF SERVICE : Reference 18354 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18354   Issue : 1  
  Detected Date: 25/07/2009   Detected Time: 10:42  
  Start Date: 25/07/2009   Start Time: 10:40  
  Anticipated Clear Date: 25/07/2009   Anticipated Clear Time: 12:40  
     
  Incident Headline: VAUXHALL ADSL 2 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.
Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
02032420207091020716502074500207582
02075870207640020764202077350207771
0207793020782002078400207735
 
     

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System Time Stamp: 25/07/2009 10:47

Friday, July 24, 2009

Broadband Incident Report : : 5 MUXES IN THE WOOLWICH AREA : LOSS OF SERVICE : Reference 18241 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18241   Issue : FINAL  
  Detected Date: 24/07/2009   Detected Time: 01:12  
  Start Date: 24/07/2009   Start Time: 01:00  
  Actual Clear Date: 24/07/2009   Actual Clear Time: 01:26  
     
  Incident Headline: : 5 MUXES IN THE WOOLWICH AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service was restored at 01.26, automaticaly restored by system. Service has been closely monitored during the three hour stability period

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02080203121020313202031830203206
02032210203236020323702032470203248
02032590203260020706402071650207168
02072070207252020727702073580207450
02074690207564020763502076390207640
02076420207652020773202077400207771
02077870207967020817702082440208249
02082650208285020828902082900208299
02083050208309020831202083130208315
02083160208317020832502083310208333
02083550208378020840202084600208461
02084630208464020846502084660208473
02084880208516020863702086950208697
02086980208836020885102088530208854
020885502088570208860
 
     

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System Time Stamp: 24/07/2009 05:12

Broadband Incident Report : : 5 MUXES IN THE WOOLWICH AREA : LOSS OF SERVICE : Reference 18241 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18241   Issue : 2  
  Detected Date: 24/07/2009   Detected Time: 01:12  
  Start Date: 24/07/2009   Start Time: 01:00  
  Anticipated Clear Date: 24/07/2009   Anticipated Clear Time: 04:16  
     
  Incident Headline: : 5 MUXES IN THE WOOLWICH AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 01:26, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02080203121020313202031830203206
02032210203236020323702032470203248
02032590203260020706402071650207168
02072070207252020727702073580207450
02074690207564020763502076390207640
02076420207652020773202077400207771
02077870207967020817702082440208249
02082650208285020828902082900208299
02083050208309020831202083130208315
02083160208317020832502083310208333
02083550208378020840202084600208461
02084630208464020846502084660208473
02084880208516020863702086950208697
02086980208836020885102088530208854
020885502088570208860
 
     

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System Time Stamp: 24/07/2009 02:03

Broadband Incident Report : : 6 MUXES IN THE WOOLWICH AREA : LOSS OF SERVICE : Reference 18241 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18241   Issue : 1  
  Detected Date: 24/07/2009   Detected Time: 01:12  
  Start Date: 24/07/2009   Start Time: 01:00  
  Anticipated Clear Date: 24/07/2009   Anticipated Clear Time: 03:00  
     
  Incident Headline: : 6 MUXES IN THE WOOLWICH AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
02080203121020313202031830203206
02032210203236020323702032470203248
02032590203260020706402071650207168
02072070207252020727702073580207450
02074690207564020763502076390207640
02076420207652020773202077400207771
02077870207967020817702082440208249
02082650208285020828902082900208299
02083050208309020831202083130208315
02083160208317020832502083310208333
02083550208378020840202084600208461
02084630208464020846502084660208473
02084880208516020863702086950208697
02086980208836020885102088530208854
020885502088570208860
 
     

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System Time Stamp: 24/07/2009 01:41

Thursday, July 23, 2009

Broadband Incident Report : PHILPSTOUN MUX 101 : LOSS OF SERVICE : Reference 18178 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18178   Issue : FINAL  
  Detected Date: 23/07/2009   Detected Time: 04:05  
  Start Date: 23/07/2009   Start Time: 02:13  
  Actual Clear Date: 23/07/2009   Actual Clear Time: 12:20  
     
  Incident Headline: PHILPSTOUN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored.

This issue may have been due to a Power Failure
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01506
 
     

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System Time Stamp: 23/07/2009 15:34

Broadband Incident Report : PHILPSTOUN MUX 101 : LOSS OF SERVICE : Reference 18178 : Issue 9 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18178   Issue : 9  
  Detected Date: 23/07/2009   Detected Time: 04:05  
  Start Date: 23/07/2009   Start Time: 02:13  
  Anticipated Clear Date: 23/07/2009   Anticipated Clear Time: 12:40  
     
  Incident Headline: PHILPSTOUN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Service has been restored as of 12:20, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01506
 
     

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System Time Stamp: 23/07/2009 12:40

Broadband Incident Report : PHILPSTOUN MUX 101 : LOSS OF SERVICE : Reference 18178 : Issue 8 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18178   Issue : 8  
  Detected Date: 23/07/2009   Detected Time: 04:05  
  Start Date: 23/07/2009   Start Time: 02:13  
  Anticipated Clear Date: 23/07/2009   Anticipated Clear Time: 12:30  
     
  Incident Headline: PHILPSTOUN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01506
 
     

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System Time Stamp: 23/07/2009 11:23

Broadband Incident Report : PHILPSTOUN MUX 101 : LOSS OF SERVICE : Reference 18178 : Issue 7 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18178   Issue : 7  
  Detected Date: 23/07/2009   Detected Time: 04:05  
  Start Date: 23/07/2009   Start Time: 02:13  
  Anticipated Clear Date: 23/07/2009   Anticipated Clear Time: 11:15  
     
  Incident Headline: PHILPSTOUN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01506
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 23/07/2009 10:05