Saturday, May 16, 2015

Broadband Incident Report : ADSL : TRELLECK MUX 301: LOSS OF SERVICE : Reference 20394 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20394   Issue : FINAL  
  Detected Date: 16/05/2015   Detected Time: 09:36  
  Start Date: 16/05/2015   Start Time: 09:36  
  Actual Clear Date: 16/05/2015   Actual Clear Time: 09:45  
     
  Incident Headline: ADSL : TRELLECK MUX 301: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service.  
  Closure Details: Service automatically restored at 09:45. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01600
 
  Duration: 0 days 00 hours 09 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TRELLECK MUX 301: LOSS OF SERVICE : Reference 20394 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20394   Issue : 2  
  Detected Date: 16/05/2015   Detected Time: 09:36  
  Start Date: 16/05/2015   Start Time: 09:36  
  Anticipated Clear Date: 16/05/2015   Anticipated Clear Time: 11:36  
  Next Update Date: 16/05/2015   Next Update Time: 10:36  
     
  Incident Headline: : TRELLECK MUX 301: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01600
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TRELLECK MUX 301: LOSS OF SERVICE : Reference 20394 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20394   Issue : 1  
  Detected Date: 16/05/2015   Detected Time: 09:36  
  Start Date: 16/05/2015   Start Time: 09:36  
  Anticipated Clear Date: 16/05/2015   Anticipated Clear Time: 11:36  
  Next Update Date: 16/05/2015   Next Update Time: 10:36  
     
  Incident Headline: : TRELLECK MUX 301: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01600
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, May 15, 2015

Broadband Incident Report : ADSL : NEWCASTLE AREA: LOSS OF SERVICE : Reference 20321 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20321   Issue : FINAL  
  Detected Date: 15/05/2015   Detected Time: 18:15  
  Start Date: 15/05/2015   Start Time: 18:15  
  Actual Clear Date: 15/05/2015   Actual Clear Time: 20:25  
     
  Incident Headline: ADSL : NEWCASTLE AREA: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service fully restored at 20:25 after a hardware change at Newcastle. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0128901424014340143501661
016650166901670To Fo
 
  Duration: 0 days 02 hours 10 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NEWCASTLE AREA: LOSS OF SERVICE : Reference 20321 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20321   Issue : 3  
  Detected Date: 15/05/2015   Detected Time: 18:15  
  Start Date: 15/05/2015   Start Time: 18:15  
  Anticipated Clear Date: 15/05/2015   Anticipated Clear Time: 22:00  
  Next Update Date: 15/05/2015   Next Update Time: 21:00  
     
  Incident Headline: : NEWCASTLE AREA: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Suspected hardware fault identified spares available onsite. Further spares have been ordered as a precaution. ETA to follow. Engineers tasked to site to investigate ETA to follow. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
0128901424014340143501661
016650166901670To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NEWCASTLE AREA: LOSS OF SERVICE : Reference 20321 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20321   Issue : 2  
  Detected Date: 15/05/2015   Detected Time: 18:15  
  Start Date: 15/05/2015   Start Time: 18:15  
  Anticipated Clear Date: 15/05/2015   Anticipated Clear Time: 20:15  
  Next Update Date: 15/05/2015   Next Update Time: 19:15  
     
  Incident Headline: : NEWCASTLE AREA: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
0128901424014340143501661
016650166901670To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NEWCASTLE AREA: LOSS OF SERVICE : Reference 20321 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20321   Issue : 1  
  Detected Date: 15/05/2015   Detected Time: 18:15  
  Start Date: 15/05/2015   Start Time: 18:15  
  Anticipated Clear Date: 15/05/2015   Anticipated Clear Time: 20:15  
  Next Update Date: 15/05/2015   Next Update Time: 19:15  
     
  Incident Headline: : NEWCASTLE AREA: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0128901424014340143501661
016650166901670To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NEWCASTLE AREA: LOSS OF SERVICE : Reference 20321 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20321   Issue : 1  
  Detected Date: 15/05/2015   Detected Time: 18:15  
  Start Date: 15/05/2015   Start Time: 18:15  
  Anticipated Clear Date: 15/05/2015   Anticipated Clear Time: 20:15  
  Next Update Date: 15/05/2015   Next Update Time: 19:15  
     
  Incident Headline: : NEWCASTLE AREA: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01289016650166901670To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NEWCASTLE AREA: LOSS OF SERVICE : Reference 20321 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20321   Issue : 1  
  Detected Date: 15/05/2015   Detected Time: 18:15  
  Start Date: 15/05/2015   Start Time: 18:15  
  Anticipated Clear Date: 15/05/2015   Anticipated Clear Time: 20:15  
  Next Update Date: 15/05/2015   Next Update Time: 19:15  
     
  Incident Headline: : NEWCASTLE AREA: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0128901424014340143501661
016650166901670To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NEWCASTLE AREA: LOSS OF SERVICE : Reference 20321 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20321   Issue : 1  
  Detected Date: 15/05/2015   Detected Time: 18:15  
  Start Date: 15/05/2015   Start Time: 18:15  
  Anticipated Clear Date: 15/05/2015   Anticipated Clear Time: 20:15  
  Next Update Date: 15/05/2015   Next Update Time: 19:15  
     
  Incident Headline: : NEWCASTLE AREA: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01289016650166901670To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NEWCASTLE AREA: LOSS OF SERVICE : Reference 20321 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20321   Issue : 1  
  Detected Date: 15/05/2015   Detected Time: 18:15  
  Start Date: 15/05/2015   Start Time: 18:15  
  Anticipated Clear Date: 15/05/2015   Anticipated Clear Time: 20:15  
  Next Update Date: 15/05/2015   Next Update Time: 19:15  
     
  Incident Headline: : NEWCASTLE AREA: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01289016650166901670To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NEWCASTLE AREA: LOSS OF SERVICE : Reference 20321 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20321   Issue : 1  
  Detected Date: 15/05/2015   Detected Time: 18:15  
  Start Date: 15/05/2015   Start Time: 18:15  
  Anticipated Clear Date: 15/05/2015   Anticipated Clear Time: 20:15  
  Next Update Date: 15/05/2015   Next Update Time: 19:15  
     
  Incident Headline: : NEWCASTLE AREA: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01289016650166901670To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NEWCASTLE AREA: LOSS OF SERVICE : Reference 20321 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20321   Issue : 1  
  Detected Date: 15/05/2015   Detected Time: 18:15  
  Start Date: 15/05/2015   Start Time: 18:15  
  Anticipated Clear Date: 15/05/2015   Anticipated Clear Time: 20:15  
  Next Update Date: 15/05/2015   Next Update Time: 19:15  
     
  Incident Headline: : NEWCASTLE AREA: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01289016650166901670
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.