Saturday, July 14, 2012

Broadband Incident Report : : HOMEGATEWAY 0 FOR J R DALZIEL LTD : DEGRADED SERVICE : Reference 24487 : Issue 24 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24487   Issue : 24  
  Detected Date: 05/07/2012   Detected Time: 13:51  
  Start Date: 05/07/2012   Start Time: 13:51  
  Anticipated Clear Date: 14/07/2012   Anticipated Clear Time: 23:00  
  Next Update Date: 14/07/2012   Next Update Time: 21:00  
     
  Incident Headline: : HOMEGATEWAY 0 FOR J R DALZIEL LTD : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Fault diagnosis is ongoing. Next update will be at 21:00
 
  Dialling Codes Affected:
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, July 12, 2012

Broadband Incident Report : : CARDIFF NODE 11001 : PARTIAL DEGRADED SERVICE : Reference 25380 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25380   Issue : FINAL  
  Detected Date: 12/07/2012   Detected Time: 12:31  
  Start Date: 12/07/2012   Start Time: 12:14  
  Actual Clear Date: 12/07/2012   Actual Clear Time: 13:19  
     
  Incident Headline: : CARDIFF NODE 11001 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 13:19 after a card was changed in Cardiff
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0149501656029203002920310292053
02920800292084029208502920860292088
029208402920850292086
 
  Duration: 0 days 01 hours 05 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CARDIFF NODE 11001 : PARTIAL DEGRADED SERVICE : Reference 25380 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25380   Issue : 2  
  Detected Date: 12/07/2012   Detected Time: 12:31  
  Start Date: 12/07/2012   Start Time: 12:14  
  Anticipated Clear Date: 12/07/2012   Anticipated Clear Time: 17:00  
  Next Update Date: 12/07/2012   Next Update Time: 14:15  
     
  Incident Headline: : CARDIFF NODE 11001 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Degraded service affecting 2694 end users. Engineer being tasked to relevant site to investigate cause of the failure. Next update will be at 14:15
 
  Dialling Codes Affected:
0149501656029203002920310292053
02920800292084029208502920860292088
029208402920850292086
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CARDIFF NODE 11001 : PARTIAL DEGRADED SERVICE : Reference 25380 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25380   Issue : 1  
  Detected Date: 12/07/2012   Detected Time: 12:31  
  Start Date: 12/07/2012   Start Time: 12:14  
  Anticipated Clear Date: 12/07/2012   Anticipated Clear Time: 17:00  
  Next Update Date: 12/07/2012   Next Update Time: 13:45  
     
  Incident Headline: : CARDIFF NODE 11001 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Customer impact unknown at present. Completing initial diagnostics. Next update will be at 13:45
 
  Dialling Codes Affected:
0149501656029203002920310292053
02920800292084029208502920860292088
029208402920850292086
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HOMEGATEWAY 0 FOR J R DALZIEL LTD : DEGRADED SERVICE : Reference 24487 : Issue 21 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24487   Issue : 21  
  Detected Date: 05/07/2012   Detected Time: 13:51  
  Start Date: 05/07/2012   Start Time: 13:51  
  Anticipated Clear Date: 12/07/2012   Anticipated Clear Time: 13:00  
  Next Update Date: 12/07/2012   Next Update Time: 12:00  
     
  Incident Headline: : HOMEGATEWAY 0 FOR J R DALZIEL LTD : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Fault diagnosis is ongoing. Next update will be at 12:00
 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : INVERNESS CULLODEN MUX 001 MSAN 302 : DEGRADED SERVICE : Reference 25298 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25298   Issue : FINAL  
  Detected Date: 11/07/2012   Detected Time: 20:08  
  Start Date: 11/07/2012   Start Time: 20:00  
  Actual Clear Date: 11/07/2012   Actual Clear Time: 23:10  
     
  Incident Headline: : INVERNESS CULLODEN MUX 001 MSAN 302 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 23.10; by completing: a fibre re-splice. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01463
 
  Duration: 0 days 03 hours 10 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, July 11, 2012

Broadband Incident Report : : INVERNESS CULLODEN MUX 001 MSAN 302 : DEGRADED SERVICE : Reference 25298 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25298   Issue : 3  
  Detected Date: 11/07/2012   Detected Time: 20:08  
  Start Date: 11/07/2012   Start Time: 20:00  
  Anticipated Clear Date: 12/07/2012   Anticipated Clear Time: 02:00  
  Next Update Date: 12/07/2012   Next Update Time: 02:00  
     
  Incident Headline: : INVERNESS CULLODEN MUX 001 MSAN 302 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: A Preciision Test Officer is now on site making intial investigations.  
  Dialling Codes Affected:
01463
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : INVERNESS CULLODEN MUX 001 MSAN 302 : DEGRADED SERVICE : Reference 25298 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25298   Issue : 2  
  Detected Date: 11/07/2012   Detected Time: 20:08  
  Start Date: 11/07/2012   Start Time: 20:00  
  Anticipated Clear Date: 11/07/2012   Anticipated Clear Time: 23:59  
  Next Update Date: 11/07/2012   Next Update Time: 23:15  
     
  Incident Headline: : INVERNESS CULLODEN MUX 001 MSAN 302 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: A fibre fault has been identified. A fibre engineer is en route to site.  
  Dialling Codes Affected:
01463
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : INVERNESS CULLODEN MUX 001 MSAN 302 : DEGRADED SERVICE : Reference 25298 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25298   Issue : 1  
  Detected Date: 11/07/2012   Detected Time: 20:08  
  Start Date: 11/07/2012   Start Time: 20:00  
  Anticipated Clear Date: 11/07/2012   Anticipated Clear Time: 22:00  
  Next Update Date: 11/07/2012   Next Update Time: 21:15  
     
  Incident Headline: : INVERNESS CULLODEN MUX 001 MSAN 302 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01463
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, July 10, 2012

Broadband Incident Report : : HOMEGATEWAY 0 FOR J R DALZIEL LTD : DEGRADED SERVICE : Reference 24487 : Issue 19 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24487   Issue : 19  
  Detected Date: 05/07/2012   Detected Time: 13:51  
  Start Date: 05/07/2012   Start Time: 13:51  
  Anticipated Clear Date: 11/07/2012   Anticipated Clear Time: 11:00  
  Next Update Date: 11/07/2012   Next Update Time: 11:00  
     
  Incident Headline: : HOMEGATEWAY 0 FOR J R DALZIEL LTD : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update 11.00 11.07.12  
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EXETER NODES 11024, 112004, 11049, 11069 & 05061 : LOSS OF SERVICE : Reference 25102 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25102   Issue : FINAL  
  Detected Date: 10/07/2012   Detected Time: 14:33  
  Start Date: 10/07/2012   Start Time: 14:33  
  Actual Clear Date: 10/07/2012   Actual Clear Time: 17:27  
     
  Incident Headline: : EXETER NODES 11024, 112004, 11049, 11069 & 05061 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Final node and services restored at 17:27 after hardware changed. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0120801209012370124201271
0127801288012970132601363
0136401392013950139801404
0140901460015030156601579
0159801626016430164701720
0172201726017360174901752
0176901803018050182201823
0183701840018720188401934
0193501963019845123751392
0198451237
 
  Duration: 0 days 02 hours 54 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EXETER NODES 11024, 112004, 11049, 11069 & 05061 : LOSS OF SERVICE : Reference 25102 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25102   Issue : 1  
  Detected Date: 10/07/2012   Detected Time: 14:33  
  Start Date: 10/07/2012   Start Time: 14:33  
  Anticipated Clear Date: 10/07/2012   Anticipated Clear Time: 19:30  
  Next Update Date: 10/07/2012   Next Update Time: 18:30  
     
  Incident Headline: : EXETER NODES 11024, 112004, 11049, 11069 & 05061 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: All but one node have been confirmed as recovered when power restored to the building at 14:45 Operational team, engineer onsite and technical support teams working on the last node.  
  Dialling Codes Affected:
0120801209012370124201271
0127801288012970132601363
0136401392013950139801404
0140901460015030156601579
0159801626016430164701720
0172201726017360174901752
0176901803018050182201823
0183701840018720188401934
0193501963019845123751392
0198451237
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HOMEGATEWAY 0 FOR J R DALZIEL LTD : DEGRADED SERVICE : Reference 24487 : Issue 18 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24487   Issue : 18  
  Detected Date: 05/07/2012   Detected Time: 13:51  
  Start Date: 05/07/2012   Start Time: 13:51  
  Anticipated Clear Date: 10/07/2012   Anticipated Clear Time: 20:00  
  Next Update Date: 10/07/2012   Next Update Time: 19:00  
     
  Incident Headline: : HOMEGATEWAY 0 FOR J R DALZIEL LTD : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Fault diagnosis is ongoing. Next update 19.00  
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.