Saturday, November 14, 2009

Broadband Incident Report : : SWINDON NODE 11003 : PARTIAL LOSS OF SERVICE : Reference 27800 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27800   Issue : FINAL  
  Detected Date: 13/11/2009   Detected Time: 22:38  
  Start Date: 13/11/2009   Start Time: 22:10  
  Actual Clear Date: 14/11/2009   Actual Clear Time: 00:50  
     
  Incident Headline: : SWINDON NODE 11003 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a card change.


This issue may have been due to
a hardware failure.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01249016660167201793To Fo
01249016660167201793
 
     

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System Time Stamp: 14/11/2009 04:34

Broadband Incident Report : : SWINDON NODE 11003 : PARTIAL LOSS OF SERVICE : Reference 27800 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27800   Issue : 4  
  Detected Date: 13/11/2009   Detected Time: 22:38  
  Start Date: 13/11/2009   Start Time: 22:10  
  Anticipated Clear Date: 14/11/2009   Anticipated Clear Time: 03:50  
     
  Incident Headline: : SWINDON NODE 11003 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:
Service has been restored as of 00:50, we are now monitoring for a stability period of 3 hours.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01249016660167201793To Fo
01249016660167201793
 
     

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System Time Stamp: 14/11/2009 01:07

Broadband Incident Report : : SWINDON NODE 11003 : PARTIAL LOSS OF SERVICE : Reference 27800 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27800   Issue : 3  
  Detected Date: 13/11/2009   Detected Time: 22:38  
  Start Date: 13/11/2009   Start Time: 22:10  
  Anticipated Clear Date: 14/11/2009   Anticipated Clear Time: 01:47  
     
  Incident Headline: : SWINDON NODE 11003 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01249016660167201793To Fo
01249016660167201793
 
     

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System Time Stamp: 14/11/2009 00:49

Friday, November 13, 2009

Broadband Incident Report : : COWES MUX 001 : DEGRADED SERVICE : Reference 27702 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27702   Issue : FINAL  
  Detected Date: 13/11/2009   Detected Time: 08:02  
  Start Date: 13/11/2009   Start Time: 08:00  
  Actual Clear Date: 13/11/2009   Actual Clear Time: 20:36  
     
  Incident Headline: : COWES MUX 001 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a card change.

This issue may have been due to
a hardware failure.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01983
 
     

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System Time Stamp: 13/11/2009 23:49

Broadband Incident Report : : SWINDON NODE 11003 : PARTIAL LOSS OF SERVICE : Reference 27800 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27800   Issue : 2  
  Detected Date: 13/11/2009   Detected Time: 22:38  
  Start Date: 13/11/2009   Start Time: 22:10  
  Anticipated Clear Date: 14/11/2009   Anticipated Clear Time: 00:27  
     
  Incident Headline: : SWINDON NODE 11003 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.


Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01249016660167201793To Fo
01249016660167201793
 
     

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System Time Stamp: 13/11/2009 23:32

Broadband Incident Report : : SWINDON NODE 11003 : PARTIAL LOSS OF SERVICE : Reference 27800 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27800   Issue : 1  
  Detected Date: 13/11/2009   Detected Time: 22:38  
  Start Date: 13/11/2009   Start Time: 22:10  
  Anticipated Clear Date: 14/11/2009   Anticipated Clear Time: 00:10  
     
  Incident Headline: : SWINDON NODE 11003 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01249016660167201793To Fo
01249016660167201793
 
     

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System Time Stamp: 13/11/2009 23:12

Broadband Incident Report : : MANCHESTER ATM NODE : PARTIAL LOSS OF SERVICE : Reference 27771 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27771   Issue : FINAL  
  Detected Date: 13/11/2009   Detected Time: 17:12  
  Start Date: 13/11/2009   Start Time: 17:08  
  Actual Clear Date: 13/11/2009   Actual Clear Time: 18:50  
     
  Incident Headline: : MANCHESTER ATM NODE : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a


Card Change




This issue may have been due to
a Hardware Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0122801229012480125301254
0125701260013410142201484
015128015144015147015148015172
0152401535015380153901547
01568016120016122016123016124
016125016132016133016136016137
016143016144016148016176016179
0161900161970161980163001678
0169101758017660177201829
0188501889019000192801943
019780198201928
 
     

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System Time Stamp: 13/11/2009 22:33

Broadband Incident Report : : COWES MUX 001 : DEGRADED SERVICE : Reference 27702 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27702   Issue : 3  
  Detected Date: 13/11/2009   Detected Time: 08:02  
  Start Date: 13/11/2009   Start Time: 08:00  
  Anticipated Clear Date: 13/11/2009   Anticipated Clear Time: 23:36  
     
  Incident Headline: : COWES MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 20:36, we are now monitoring for a stability period of 3 hours.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01983
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 13/11/2009 21:03

Broadband Incident Report : : MANCHESTER ATM NODE : PARTIAL LOSS OF SERVICE : Reference 27771 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27771   Issue : 4  
  Detected Date: 13/11/2009   Detected Time: 17:12  
  Start Date: 13/11/2009   Start Time: 17:08  
  Anticipated Clear Date: 13/11/2009   Anticipated Clear Time: 21:50  
     
  Incident Headline: : MANCHESTER ATM NODE : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:Service has been restored as of 18:50, we are now monitoring for a stability period of 3 hours.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0122801229012480125301254
0125701260013410142201484
015128015144015147015148015172
0152401535015380153901547
01568016120016122016123016124
016125016132016133016136016137
016143016144016148016176016179
0161900161970161980163001678
0169101758017660177201829
0188501889019000192801943
019780198201928
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 13/11/2009 19:09

Broadband Incident Report : : MANCHESTER ATM NODE : PARTIAL LOSS OF SERVICE : Reference 27771 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27771   Issue : 3  
  Detected Date: 13/11/2009   Detected Time: 17:12  
  Start Date: 13/11/2009   Start Time: 17:08  
  Anticipated Clear Date: 13/11/2009   Anticipated Clear Time: 19:45  
     
  Incident Headline: : MANCHESTER ATM NODE : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0122801229012480125301254
0125701260013410142201484
015128015144015147015148015172
0152401535015380153901547
01568016120016122016123016124
016125016132016133016136016137
016143016144016148016176016179
0161900161970161980163001678
0169101758017660177201829
0188501889019000192801943
019780198201928
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 13/11/2009 18:46

Broadband Incident Report : : MANCHESTER ATM NODE : PARTIAL LOSS OF SERVICE : Reference 27771 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27771   Issue : 2  
  Detected Date: 13/11/2009   Detected Time: 17:12  
  Start Date: 13/11/2009   Start Time: 17:08  
  Anticipated Clear Date: 13/11/2009   Anticipated Clear Time: 19:08  
     
  Incident Headline: : MANCHESTER ATM NODE : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0122801229012480125301254
0125701260013410142201484
015128015144015147015148015172
0152401535015380153901547
01568016120016122016123016124
016125016132016133016136016137
016143016144016148016176016179
0161900161970161980163001678
0169101758017660177201829
0188501889019000192801943
019780198201928
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 13/11/2009 17:44

Broadband Incident Report : : MANCHESTER ATM NODE : PARTIAL LOSS OF SERVICE : Reference 27771 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27771   Issue : 1  
  Detected Date: 13/11/2009   Detected Time: 17:12  
  Start Date: 13/11/2009   Start Time: 17:08  
  Anticipated Clear Date: 13/11/2009   Anticipated Clear Time: 19:08  
     
  Incident Headline: : MANCHESTER ATM NODE : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0122801229012480125301254
0125701260013410142201484
015128015144015147015148015172
0152401535015380153901547
01568016120016122016123016124
016125016132016133016136016137
016143016144016148016176016179
0161900161970161980163001678
0169101758017660177201829
0188501889019000192801943
019780198201928
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 13/11/2009 17:37

Broadband Incident Report : : MANCHESTER ATM NODE : PARTIAL LOSS OF SERVICE : Reference 27749 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27749   Issue : FINAL  
  Detected Date: 13/11/2009   Detected Time: 13:07  
  Start Date: 13/11/2009   Start Time: 12:50  
  Actual Clear Date: 13/11/2009   Actual Clear Time: 12:54  
     
  Incident Headline: : MANCHESTER ATM NODE : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Card Reseat

This issue may have been due to



an Equipment Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0122801229012480125301254
0125701260013410142201484
015128015144015147015148015172
0152401535015380153901547
01568016120016122016123016124
016125016132016133016136016137
016143016144016148016176016179
0161900161970161980163001678
0169101758017660177201829
0188501889019000192801943
019780198201928
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 13/11/2009 15:49