Friday, March 23, 2018

Broadband Incident Report : ADSL : LAMINGTON : MUX 001 : LOSS OF SERVICE : Reference 632065 : Issue FINAL

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 632065   Issue : FINAL  
  Detected DATE: 23/03/2018   Detected TIME: 13:32  
  START DATE: 23/03/2018   START TIME: 13:26  
  Actual CLEAR DATE: 23/03/2018   Actual CLEAR TIME: 17:56  
     
  Incident Headline: ADSL : LAMINGTON : MUX 001 : LOSS OF SERVICE  
     
  Closure Details: Service restored at 17:30 after a fibre was replaced at Biggar.  
  Dialing Codes Affected: 01899  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : LAMINGTON : MUX 001 : LOSS OF SERVICE : Reference 632065 : Issue UPDATE 3

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 632065   Issue : 3  
  Detected DATE: 23/03/2018   Detected TIME: 13:32  
  START DATE: 23/03/2018   START TIME: 13:26  
  Anticipated CLEAR DATE: 23/03/2018   Anticipated CLEAR TIME: 18:30  
  Next Update Date: 23/03/2018   Next Update Time: 17:30  
     
  Incident Headline: ADSL : LAMINGTON : MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your End Users may be experiencing a loss of service.  
  Progress Details: A Precision Test Officer is traveling to Biggar to carry out further investigations, his ETA is 16:00. Root cause and estimated time of repair are unknown at present.  
  Dialing Codes Affected: 01899  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LAMINGTON TE]: MUX 001 : LOSS OF SERVICE : Reference 632065 : Issue UPDATE 2

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 632065   Issue : 2  
  Detected DATE: 23/03/2018   Detected TIME: 13:32  
  START DATE: 23/03/2018   START TIME: 13:26  
  Anticipated CLEAR DATE: 23/03/2018   Anticipated CLEAR TIME: 18:30  
  Next Update Date: 23/03/2018   Next Update Time: 15:45  
     
  Incident Headline: ADSL :[LAMINGTON TE]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your End Users may be experiencing a loss of service.  
  Progress Details: This is running as a child case of the parent P1 incident IMT632069/18. All further internal updates regarding customer impact and recovery actions will be via that incident. Transmission team investigating. Reroutes being investigated in parallel. Root cause and estimated time of repair are unknown at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialing Codes Affected: 01899  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LAMINGTON TE]: MUX 001 : LOSS OF SERVICE : Reference 632065 : Issue INITIAL

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 632065   Issue : 1  
  Detected DATE: 23/03/2018   Detected TIME: 13:32  
  START DATE: 23/03/2018   START TIME: 13:26  
  Anticipated CLEAR DATE: 23/03/2018   Anticipated CLEAR TIME: 18:26  
  Next Update Date: 23/03/2018   Next Update Time: 14:32  
     
  Incident Headline: ADSL :[LAMINGTON TE]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.  
  Dialing Codes Affected: 01899  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, March 20, 2018

Broadband Incident Report : ADSL : SAXTHORPE : MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 631588 : Issue FINAL

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 631588   Issue : FINAL  
  Detected DATE: 20/03/2018   Detected TIME: 10:58  
  START DATE: 20/03/2018   START TIME: 10:47  
  Actual CLEAR DATE: 20/03/2018   Actual CLEAR TIME: 11:16  
     
  Incident Headline: ADSL : SAXTHORPE : MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED  
     
  Closure Details: Incident cancelled - Local power outage no failure on the BT Network â€" DNO REF INCD-1198656-A  
  Dialing Codes Affected: 01263  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : SAXTHORPE : MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 631589 : Issue FINAL

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 631589   Issue : FINAL  
  Detected DATE: 20/03/2018   Detected TIME: 10:58  
  START DATE: 20/03/2018   START TIME: 10:47  
  Actual CLEAR DATE: 20/03/2018   Actual CLEAR TIME: 11:15  
     
  Incident Headline: ADSL : SAXTHORPE : MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED  
     
  Closure Details: Incident cancelled - Local power outage no failure on the BT Network â€" DNO REF INCD-1198656-A  
  Dialing Codes Affected: 01263  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :SAXTHORPE: MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 631590 : Issue FINAL

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 631590   Issue : FINAL  
  Detected DATE: 20/03/2018   Detected TIME: 10:58  
  START DATE: 20/03/2018   START TIME: 10:47  
  Actual CLEAR DATE: 20/03/2018   Actual CLEAR TIME: 11:12  
     
  Incident Headline: ADSL :SAXTHORPE: MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED  
     
  Closure Details: Incident cancelled - Local power outage no failure on the BT Network â€" DNO REF INCD-1198656-A  
  Dialing Codes Affected: 01263  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SAXTHORPE]: MUX 101 : LOSS OF SERVICE : Reference 631590 : Issue INITIAL

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 631590   Issue : 1  
  Detected DATE: 20/03/2018   Detected TIME: 10:58  
  START DATE: 20/03/2018   START TIME: 10:47  
  Anticipated CLEAR DATE: 20/03/2018   Anticipated CLEAR TIME: 15:47  
  Next Update Date: 20/03/2018   Next Update Time: 11:58  
     
  Incident Headline: ADSL :[SAXTHORPE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.  
  Dialing Codes Affected: 01263  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SAXTHORPE]: MUX 101 : LOSS OF SERVICE : Reference 631589 : Issue INITIAL

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 631589   Issue : 1  
  Detected DATE: 20/03/2018   Detected TIME: 10:58  
  START DATE: 20/03/2018   START TIME: 10:47  
  Anticipated CLEAR DATE: 20/03/2018   Anticipated CLEAR TIME: 15:47  
  Next Update Date: 20/03/2018   Next Update Time: 11:58  
     
  Incident Headline: ADSL :[SAXTHORPE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.  
  Dialing Codes Affected: 01263  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SAXTHORPE]: MUX 101 : LOSS OF SERVICE : Reference 631588 : Issue INITIAL

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 631588   Issue : 1  
  Detected DATE: 20/03/2018   Detected TIME: 10:58  
  START DATE: 20/03/2018   START TIME: 10:47  
  Anticipated CLEAR DATE: 20/03/2018   Anticipated CLEAR TIME: 15:47  
  Next Update Date: 20/03/2018   Next Update Time: 11:58  
     
  Incident Headline: ADSL :[SAXTHORPE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.  
  Dialing Codes Affected: 01263  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.