Friday, September 16, 2011

Broadband Incident Report : : BRIDGWATER NODE 11053 : PARTIAL LOSS OF SERVICE : Reference 29088 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29088   Issue : FINAL  
  Detected Date: 16/09/2011   Detected Time: 16:19  
  Start Date: 16/09/2011   Start Time: 16:19  
  Actual Clear Date: 16/09/2011   Actual Clear Time: 20:34  
     
  Incident Headline: : BRIDGWATER NODE 11053 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 20:34; by completing: a reseat of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0127801823
 
  Duration: 0 days 04 hours 15 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRIDGWATER : PARTIAL LOSS OF SERVICE : Reference 29088 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29088   Issue : 1  
  Detected Date: 16/09/2011   Detected Time: 16:19  
  Start Date: 16/09/2011   Start Time: 16:19  
  Anticipated Clear Date: 16/09/2011   Anticipated Clear Time: 20:40  
  Next Update Date: 16/09/2011   Next Update Time: 20:18  
     
  Incident Headline: : BRIDGWATER : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site and new hardware ordered. Next update will be at 20:45
 
  Dialling Codes Affected:
0127801823
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNDEE AREA : PARTIAL LOSS OF SERVICE : Reference 29085 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29085   Issue : 1  
  Detected Date: 16/09/2011   Detected Time: 15:30  
  Start Date: 16/09/2011   Start Time: 15:26  
  Anticipated Clear Date: 16/09/2011   Anticipated Clear Time: 15:53  
  Next Update Date: 16/09/2011   Next Update Time: 15:53  
     
  Incident Headline: : DUNDEE AREA : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Progress Details: Service has been restored as of 15:53; by completing: Automatically  
  Dialling Codes Affected:
0133401337013820157701764
01334013370138201577
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BARMING MUX 101 : LOSS OF SERVICE : Reference 29051 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29051   Issue : FINAL  
  Detected Date: 16/09/2011   Detected Time: 13:02  
  Start Date: 16/09/2011   Start Time: 12:58  
  Actual Clear Date: 16/09/2011   Actual Clear Time: 15:17  
     
  Incident Headline: : BARMING MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 15:17; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01622
 
  Duration: 0 days 02 hours 19 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BARMING MUX 101 : LOSS OF SERVICE : Reference 29051 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29051   Issue : 3  
  Detected Date: 16/09/2011   Detected Time: 13:02  
  Start Date: 16/09/2011   Start Time: 12:58  
  Anticipated Clear Date: 16/09/2011   Anticipated Clear Time: 17:10  
  Next Update Date: 16/09/2011   Next Update Time: 16:10  
     
  Incident Headline: : BARMING MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has completed a card change and is now in the process of updating the software. Next update will be at 16:10  
  Dialling Codes Affected:
01622
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BARMING MUX 101 : LOSS OF SERVICE : Reference 29051 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29051   Issue : 2  
  Detected Date: 16/09/2011   Detected Time: 13:02  
  Start Date: 16/09/2011   Start Time: 12:58  
  Anticipated Clear Date: 16/09/2011   Anticipated Clear Time: 16:00  
  Next Update Date: 16/09/2011   Next Update Time: 15:30  
     
  Incident Headline: : BARMING MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics.  
  Dialling Codes Affected:
01622
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BARMING MUX 101 : LOSS OF SERVICE : Reference 29051 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29051   Issue : 1  
  Detected Date: 16/09/2011   Detected Time: 13:02  
  Start Date: 16/09/2011   Start Time: 12:58  
  Anticipated Clear Date: 16/09/2011   Anticipated Clear Time: 16:00  
  Next Update Date: 16/09/2011   Next Update Time: 15:30  
     
  Incident Headline: BARMING MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 15.30.  
  Dialling Codes Affected:
01622
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, September 15, 2011

Broadband Incident Report : MSIP : BTNI : BELFAST NODE 03029 : PARTIAL LOSS OF SERVICE : Reference 28980 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28980   Issue : FINAL  
  Detected Date: 15/09/2011   Detected Time: 16:52  
  Start Date: 15/09/2011   Start Time: 16:52  
  Actual Clear Date: 15/09/2011   Actual Clear Time: 17:00  
     
  Incident Headline: MSIP : BTNI : BELFAST NODE 03029 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 17:00. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
017760282073028207602827230282764
02827650282766028282602828270282832
02828340282858028288402828880283831
02838320283834028417502841760284177
02842730284275028427802843720284377
02843790284421028446102844830286863
02870320287034028703502870820287126
02871270287128028712902871300287136
02871370287138028718802879300287939
02879400287941028794602879540287962
02879630287964028796502887750289020
02890220289023028902402890270289028
02890290289030028903102890320289033
02890340289035028903602890370289038
02890390289040028904102890420289043
02890440289045028904602890470289048
02890490289050028905502890560289058
02890590289060028906102890620289064
02890650289066028906702890680289069
02890700289071028907202890730289074
02890750289076028907702890780289079
02890800289081028908202890830289084
02890850289086028908702890910289092
02890930289094028909602891220289127
02891450289146028914702891800289181
02891820289185028918702891880289258
02892600289261028926202892630289264
02892650289266028926702892680289303
02893320289334028933502893360289337
02893380289442028944302894450289446
02894470289448028950802895140289543
0289751028975202897530289756LLNI0
028975202897530289756
 
  Duration: 0 days 00 hours 08 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, September 14, 2011

Broadband Incident Report : : NANTGLYN MUX 101 : LOSS OF SERVICE : Reference 28786 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28786   Issue : FINAL  
  Detected Date: 14/09/2011   Detected Time: 18:50  
  Start Date: 14/09/2011   Start Time: 18:49  
  Actual Clear Date: 14/09/2011   Actual Clear Time: 22:30  
     
  Incident Headline: : NANTGLYN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 22:30

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01745
 
  Duration: 0 days 03 hours 41 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NANTGLYN MUX 101 : LOSS OF SERVICE : Reference 28786 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28786   Issue : 3  
  Detected Date: 14/09/2011   Detected Time: 18:50  
  Start Date: 14/09/2011   Start Time: 18:49  
  Anticipated Clear Date: 14/09/2011   Anticipated Clear Time: 23:00  
  Next Update Date: 14/09/2011   Next Update Time: 23:00  
     
  Incident Headline: : NANTGLYN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: ETA of spare to site is 22:10. Engineer has arrived onsite and is awaiting delivery. Next update will be at 23:00  
  Dialling Codes Affected:
01745
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NANTGLYN MUX 101 : LOSS OF SERVICE : Reference 28786 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28786   Issue : 2  
  Detected Date: 14/09/2011   Detected Time: 18:50  
  Start Date: 14/09/2011   Start Time: 18:49  
  Anticipated Clear Date: 14/09/2011   Anticipated Clear Time: 21:43  
  Next Update Date: 14/09/2011   Next Update Time: 21:43  
     
  Incident Headline: : NANTGLYN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT has ordered replacement part.Engineer en-route to site.  
  Dialling Codes Affected:
01745
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NANTGLYN MUX 101 : LOSS OF SERVICE : Reference 28786 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28786   Issue : 1  
  Detected Date: 14/09/2011   Detected Time: 18:50  
  Start Date: 14/09/2011   Start Time: 18:49  
  Anticipated Clear Date: 14/09/2011   Anticipated Clear Time: 20:49  
  Next Update Date: 14/09/2011   Next Update Time: 19:50  
     
  Incident Headline: : NANTGLYN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Next update will be at 19:50

 
  Dialling Codes Affected:
01745
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT MISSENDEN MSAN 301 : LOSS OF SERVICE : Reference 28698 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28698   Issue : FINAL  
  Detected Date: 14/09/2011   Detected Time: 02:32  
  Start Date: 14/09/2011   Start Time: 02:30  
  Actual Clear Date: 14/09/2011   Actual Clear Time: 13:45  
     
  Incident Headline: : GREAT MISSENDEN MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 13:45 after a cable repair

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01494
 
  Duration: 0 days 11 hours 15 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.