Saturday, July 11, 2009

Broadband Incident Report : : AYCLIFFE MUX 101 : LOSS OF SERVICE : Reference 17199 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17199   Issue : FINAL  
  Detected Date: 10/07/2009   Detected Time: 22:50  
  Start Date: 10/07/2009   Start Time: 22:47  
  Actual Clear Date: 11/07/2009   Actual Clear Time: 00:25  
     
  Incident Headline: : AYCLIFFE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored at 00:25 by completing a power cycle.

This issue may have been due to
an equipment failure.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01325
 
     

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System Time Stamp: 11/07/2009 03:29

Broadband Incident Report : : AYCLIFFE MUX 101 : LOSS OF SERVICE : Reference 17199 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17199   Issue : 4  
  Detected Date: 10/07/2009   Detected Time: 22:50  
  Start Date: 10/07/2009   Start Time: 22:47  
  Anticipated Clear Date: 11/07/2009   Anticipated Clear Time: 03:25  
     
  Incident Headline: : AYCLIFFE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

Service has been restored as of 00:25, we are now monitoring for a stability period of 3 hours.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01325
 
     

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System Time Stamp: 11/07/2009 00:47

Broadband Incident Report : : AYCLIFFE MUX 101 : LOSS OF SERVICE : Reference 17199 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17199   Issue : 3  
  Detected Date: 10/07/2009   Detected Time: 22:50  
  Start Date: 10/07/2009   Start Time: 22:47  
  Anticipated Clear Date: 11/07/2009   Anticipated Clear Time: 01:19  
     
  Incident Headline: : AYCLIFFE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01325
 
     

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System Time Stamp: 11/07/2009 00:21

Friday, July 10, 2009

Broadband Incident Report : : AYCLIFFE MUX 101 : LOSS OF SERVICE : Reference 17199 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17199   Issue : 2  
  Detected Date: 10/07/2009   Detected Time: 22:50  
  Start Date: 10/07/2009   Start Time: 22:47  
  Anticipated Clear Date: 11/07/2009   Anticipated Clear Time: 00:47  
     
  Incident Headline: : AYCLIFFE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01325
 
     

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System Time Stamp: 10/07/2009 23:30

Broadband Incident Report : : AYCLIFFE MUX 101 : LOSS OF SERVICE : Reference 17199 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17199   Issue : 1  
  Detected Date: 10/07/2009   Detected Time: 22:50  
  Start Date: 10/07/2009   Start Time: 22:47  
  Anticipated Clear Date: 11/07/2009   Anticipated Clear Time: 00:47  
     
  Incident Headline: : AYCLIFFE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01325
 
     

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System Time Stamp: 10/07/2009 22:57

Broadband Incident Report : : LLANDUDNO MUX 101 : DEGRADED SERVICE : Reference 17032 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17032   Issue : FINAL  
  Detected Date: 09/07/2009   Detected Time: 11:00  
  Start Date: 09/07/2009   Start Time: 10:59  
  Actual Clear Date: 10/07/2009   Actual Clear Time: 06:01  
     
  Incident Headline: : LLANDUDNO MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a Fibre fault repair
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01492
 
     

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System Time Stamp: 10/07/2009 06:38

Thursday, July 9, 2009

Broadband Incident Report : LLANDUDNO MUX 101 : DEGRADED SERVICE : Reference 17032 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17032   Issue : 6  
  Detected Date: 09/07/2009   Detected Time: 11:00  
  Start Date: 09/07/2009   Start Time: 10:59  
  Anticipated Clear Date: 09/07/2009   Anticipated Clear Time: 21:40  
     
  Incident Headline: LLANDUDNO MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01492
 
     

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System Time Stamp: 09/07/2009 20:46

Broadband Incident Report : LLANDUDNO MUX 101 : DEGRADED SERVICE : Reference 17032 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17032   Issue : 5  
  Detected Date: 09/07/2009   Detected Time: 11:00  
  Start Date: 09/07/2009   Start Time: 10:59  
  Anticipated Clear Date: 09/07/2009   Anticipated Clear Time: 21:30  
     
  Incident Headline: LLANDUDNO MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01492
 
     

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System Time Stamp: 09/07/2009 14:11

Broadband Incident Report : LLANDUDNO MUX 101 : DEGRADED SERVICE : Reference 17032 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17032   Issue : 4  
  Detected Date: 09/07/2009   Detected Time: 11:00  
  Start Date: 09/07/2009   Start Time: 10:59  
  Anticipated Clear Date: 09/07/2009   Anticipated Clear Time: 16:00  
     
  Incident Headline: LLANDUDNO MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01492
 
     

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System Time Stamp: 09/07/2009 13:50

Broadband Incident Report : LLANDUDNO MUX 101 : DEGRADED SERVICE : Reference 17032 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17032   Issue : 3  
  Detected Date: 09/07/2009   Detected Time: 11:00  
  Start Date: 09/07/2009   Start Time: 10:59  
  Anticipated Clear Date: 09/07/2009   Anticipated Clear Time: 14:30  
     
  Incident Headline: LLANDUDNO MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01492
 
     

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System Time Stamp: 09/07/2009 12:35

Broadband Incident Report : LLANDUDNO MUX 101 : DEGRADED SERVICE : Reference 17032 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17032   Issue : 2  
  Detected Date: 09/07/2009   Detected Time: 11:00  
  Start Date: 09/07/2009   Start Time: 10:59  
  Anticipated Clear Date: 09/07/2009   Anticipated Clear Time: 12:59  
     
  Incident Headline: LLANDUDNO MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01492
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 09/07/2009 11:35

Broadband Incident Report : LLANDUDNO MUX 101 : DEGRADED SERVICE : Reference 17032 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17032   Issue : 1  
  Detected Date: 09/07/2009   Detected Time: 11:00  
  Start Date: 09/07/2009   Start Time: 10:59  
  Anticipated Clear Date: 09/07/2009   Anticipated Clear Time: 12:59  
     
  Incident Headline: LLANDUDNO MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

-----------------------------------
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01492
 
     

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System Time Stamp: 09/07/2009 11:12

Broadband Incident Report : : 6 MUXS IN ROMFORD AREA : LOSS OF SERVICE : Reference 16954 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16954   Issue : FINAL  
  Detected Date: 08/07/2009   Detected Time: 10:47  
  Start Date: 08/07/2009   Start Time: 10:47  
  Actual Clear Date: 09/07/2009   Actual Clear Time: 04:05  
     
  Incident Headline: : 6 MUXS IN ROMFORD AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Connector Change

This issue may have been due to

an Equipment Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
017080203022020322502082570208279
02082810208418020850202085080208532
020892302089250208926
 
     

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System Time Stamp: 09/07/2009 08:03

Broadband Incident Report : : 6 MUXS IN ROMFORD AREA : LOSS OF SERVICE : Reference 16954 : Issue 13 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16954   Issue : 13  
  Detected Date: 08/07/2009   Detected Time: 10:47  
  Start Date: 08/07/2009   Start Time: 10:47  
  Anticipated Clear Date: 09/07/2009   Anticipated Clear Time: 07:05  
     
  Incident Headline: : 6 MUXS IN ROMFORD AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Service has been restored as of 04:05, we are now monitoring for a stability period of 3 hours.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
017080203022020322502082570208279
02082810208418020850202085080208532
020892302089250208926
 
     

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System Time Stamp: 09/07/2009 04:23