Saturday, August 29, 2009

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Re-Plan Notification PW105506 Standard - EU outage of up to (MID 11434860) - EU outage of up to 10Minutes

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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29/08/2009 03:00
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Dear Customer

This communication is to advise you that the planned works notified are being replanned and will NOT take place as previously notified. As soon as new dates are confirmed we will notify you.

BT PEW Reference No: PW105506

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Friday, August 28, 2009

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW109253 Emergency - (MID 11432434) - EU outage of up to 1Hours 59Minutes

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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28/08/2009 14:42
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW109253

Planned duration details:

Planned start: 30/08/2009 00:00

Planned finish: 30/08/2009 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes within the (MOLD TE) region that support EU's nationwide for completion of (MUX RESET). There will be (One) service outage to End-Users of approximately (119) minutes (for each outage or total) within this period. This outage will occur during the outage window of (00:00:01-06:00:00) within this PEW Window. A list of your End Users affected by this work is available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW109201 Standard - (MID 11431069) - EU outage of up to 10Minutes

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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28/08/2009 11:42
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW109201

Planned duration details:

Planned start: 23/09/2009 01:00

Planned finish: 23/09/2009 03:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately (10) minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW109202 Standard - (MID 11430828) - EU outage of up to 1Hours

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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28/08/2009 11:41
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW109202

Planned duration details:

Planned start: 22/09/2009 03:00

Planned finish: 22/09/2009 04:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately (60) minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW109185 Standard - (MID 11430654) - EU outage of up to 6Hours

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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28/08/2009 11:40
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW109185

Planned duration details:

Planned start: 18/09/2009 23:00

Planned finish: 19/09/2009 05:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure in (CAXTON) Region / Exchange. This will result in an End User service outage of approximately (360) minutes within the outage window of (23:00 - 05:00) within this PEW. A list of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW109177 Standard - (MID 11430458) - EU outage of up to 59Minutes

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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28/08/2009 11:36
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW109177

Planned duration details:

Planned start: 18/09/2009 03:00

Planned finish: 18/09/2009 04:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately (59) minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW109189 Emergency - (MID 11429783) - EU outage of up to 10Minutes

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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28/08/2009 10:13
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW109189

Planned duration details:

Planned start: 01/09/2009 01:00

Planned finish: 01/09/2009 03:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

*****EMERGENCY*****This Planned Engineering Work is required to upgrade a BT Exchange system card which is running at risk. There will be an outage of approximately (10) minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Thursday, August 27, 2009

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW109125 Standard - (MID 11426740) - EU outage of up to 59Minutes

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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27/08/2009 14:47
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW109125

Planned duration details:

Planned start: 17/09/2009 23:00

Planned finish: 17/09/2009 23:59

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure in (NORTH NORWICH) Region / Exchange. This will result in an End User service outage of approximately (59) minutes within the outage window of (23:00-23:59) within this PEW. A list of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW109100 Standard - (MID 11426425) - EU outage of up to 1Hours

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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27/08/2009 14:44
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW109100

Planned duration details:

Planned start: 17/09/2009 01:00

Planned finish: 17/09/2009 02:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately (60) minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW109098 Emergency - (MID 11424807) - EU outage of up to 5Hours 59Minutes

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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27/08/2009 12:17
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW109098

Planned duration details:

Planned start: 03/09/2009 00:01

Planned finish: 03/09/2009 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

*****EMERGENCY*****This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately (359) minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW109054 Emergency - (MID 11423787) - EU outage of up to 5Hours 59Minutes

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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27/08/2009 10:33
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW109054

Planned duration details:

Planned start: 02/10/2009 00:01

Planned finish: 02/10/2009 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately (359) minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW109049 Standard - (MID 11422737) - EU outage of up to 1Minutes

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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27/08/2009 09:01
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW109049

Planned duration details:

Planned start: 15/09/2009 04:45

Planned finish: 15/09/2009 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move one or more Virtual Paths . This will result in an End User service outage of approximately 1 minute that will occur within the outage window of (04:45-06:00) within this PEW. A list of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW109045 Standard - (MID 11422477) - EU outage of up to 1Minutes

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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27/08/2009 08:52
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW109045

Planned duration details:

Planned start: 14/09/2009 04:45

Planned finish: 14/09/2009 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move one or more Virtual Paths . This will result in an End User service outage of approximately 1 minute that will occur within the outage window of (04:45-06:00) within this PEW. A list of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW109012 Standard - (MID 11422000) - EU outage of up to 1Minutes

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
27/08/2009 08:48
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW109012

Planned duration details:

Planned start: 09/09/2009 04:45

Planned finish: 09/09/2009 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move one or more Virtual Paths . This will result in an End User service outage of approximately 1 minute that will occur within the outage window of (04:45-06:00) within this PEW. A list of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Broadband Incident Report : : BRAINTREE MUX 104 : LOSS OF SERVICE : Reference 20965 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20965   Issue : FINAL  
  Detected Date: 27/08/2009   Detected Time: 01:54  
  Start Date: 27/08/2009   Start Time: 01:54  
  Actual Clear Date: 27/08/2009   Actual Clear Time: 03:38  
     
  Incident Headline: : BRAINTREE MUX 104 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service was fully restored at 03:38, when an action took place at Braintree. Service has been closely monitored during the three hour stability period.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01376
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 27/08/2009 06:54

Broadband Incident Report : : BRAINTREE MUX 104 : LOSS OF SERVICE : Reference 20965 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20965   Issue : FINAL  
  Detected Date: 27/08/2009   Detected Time: 01:54  
  Start Date: 27/08/2009   Start Time: 01:54  
  Actual Clear Date: 27/08/2009   Actual Clear Time: 03:38  
     
  Incident Headline: : BRAINTREE MUX 104 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service was fully restored at 03:38, when an action took place at Braintree. Service has been closely monitored during the three hour stability period.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01376
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 27/08/2009 06:54

Broadband Incident Report : : BRAINTREE MUX 104 : LOSS OF SERVICE : Reference 20965 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20965   Issue : 3  
  Detected Date: 27/08/2009   Detected Time: 01:54  
  Start Date: 27/08/2009   Start Time: 01:54  
  Anticipated Clear Date: 27/08/2009   Anticipated Clear Time: 06:38  
     
  Incident Headline: : BRAINTREE MUX 104 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 03.38, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01376
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 27/08/2009 04:14

Broadband Incident Report : : BRAINTREE MUX 104 : LOSS OF SERVICE : Reference 20965 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20965   Issue : 3  
  Detected Date: 27/08/2009   Detected Time: 01:54  
  Start Date: 27/08/2009   Start Time: 01:54  
  Anticipated Clear Date: 27/08/2009   Anticipated Clear Time: 06:38  
     
  Incident Headline: : BRAINTREE MUX 104 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 03.38, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01376
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 27/08/2009 04:14

Broadband Incident Report : : BRAINTREE MUX 104 : LOSS OF SERVICE : Reference 20965 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20965   Issue : 2  
  Detected Date: 27/08/2009   Detected Time: 01:54  
  Start Date: 27/08/2009   Start Time: 01:54  
  Anticipated Clear Date: 27/08/2009   Anticipated Clear Time: 05:53  
     
  Incident Headline: : BRAINTREE MUX 104 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01376
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 27/08/2009 03:27

Broadband Incident Report : : BRAINTREE MUX 104 : LOSS OF SERVICE : Reference 20965 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20965   Issue : 2  
  Detected Date: 27/08/2009   Detected Time: 01:54  
  Start Date: 27/08/2009   Start Time: 01:54  
  Anticipated Clear Date: 27/08/2009   Anticipated Clear Time: 05:53  
     
  Incident Headline: : BRAINTREE MUX 104 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01376
 
     

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 27/08/2009 03:27

Broadband Incident Report : : BRAINTREE MUX 104 : LOSS OF SERVICE : Reference 20965 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20965   Issue : 1  
  Detected Date: 27/08/2009   Detected Time: 01:54  
  Start Date: 27/08/2009   Start Time: 01:54  
  Anticipated Clear Date: 27/08/2009   Anticipated Clear Time: 05:53  
     
  Incident Headline: : BRAINTREE MUX 104 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01376
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 27/08/2009 02:08

Broadband Incident Report : : BRAINTREE MUX 104 : LOSS OF SERVICE : Reference 20965 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20965   Issue : 1  
  Detected Date: 27/08/2009   Detected Time: 01:54  
  Start Date: 27/08/2009   Start Time: 01:54  
  Anticipated Clear Date: 27/08/2009   Anticipated Clear Time: 05:53  
     
  Incident Headline: : BRAINTREE MUX 104 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01376
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 27/08/2009 02:08