Thursday, September 25, 2008

Broadband Incident Report : : ST ALBANS MUX 004 : LOSS OF SERVICE : Reference 23001 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23001   Issue : FINAL  
  Detected Date: 24/09/2008   Detected Time: 16:56  
  Start Date: 24/09/2008   Start Time: 16:54  
  Actual Clear Date: 25/09/2008   Actual Clear Time: 23:00  
     
  Incident Headline: : ST ALBANS MUX 004 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a

SELECT ONE OF THE OPTIONS BELOW
-----------------------------------

Shelf Change
Software Download


This issue may have been due to

SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
a Cable Fault
your Power Failure
your Planned Works
a Data Fault
a Denial of Service (DOS) Attack
an Equipment Failure
a Fibre Fault
a Hardware Failure
an Internet Virus
Third Party Damage
a Power Failure
-----------------------------------

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01727
 
     

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System Time Stamp: 25/09/2008 23:35

Broadband Incident Report : ST ALBANS MUX 004 : LOSS OF SERVICE : Reference 23001 : Issue 13 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23001   Issue : 13  
  Detected Date: 24/09/2008   Detected Time: 16:56  
  Start Date: 24/09/2008   Start Time: 16:54  
  Anticipated Clear Date: 25/09/2008   Anticipated Clear Time: 23:00  
     
  Incident Headline: ST ALBANS MUX 004 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is on site completing further diagnostics.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01727
 
     

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System Time Stamp: 25/09/2008 21:28

Broadband Incident Report : ST ALBANS MUX 004 : LOSS OF SERVICE : Reference 23001 : Issue 12 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23001   Issue : 12  
  Detected Date: 24/09/2008   Detected Time: 16:56  
  Start Date: 24/09/2008   Start Time: 16:54  
  Anticipated Clear Date: 25/09/2008   Anticipated Clear Time: 22:30  
     
  Incident Headline: ST ALBANS MUX 004 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Team is on site completing further diagnostics.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01727
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 25/09/2008 20:36

Broadband Incident Report : ST ALBANS MUX 004 : LOSS OF SERVICE : Reference 23001 : Issue 11 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23001   Issue : 11  
  Detected Date: 24/09/2008   Detected Time: 16:56  
  Start Date: 24/09/2008   Start Time: 16:54  
  Anticipated Clear Date: 25/09/2008   Anticipated Clear Time: 20:25  
     
  Incident Headline: ST ALBANS MUX 004 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Team is on site completing further diagnostics.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01727
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 25/09/2008 19:28

Broadband Incident Report : ST ALBANS MUX 004 : LOSS OF SERVICE : Reference 23001 : Issue 10 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23001   Issue : 10  
  Detected Date: 24/09/2008   Detected Time: 16:56  
  Start Date: 24/09/2008   Start Time: 16:54  
  Anticipated Clear Date: 25/09/2008   Anticipated Clear Time: 19:35  
     
  Incident Headline: ST ALBANS MUX 004 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

Operational teams are completing further diagnostics.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01727
 
     

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System Time Stamp: 25/09/2008 18:36

Broadband Incident Report : : BURNTISLAND MUX 001 : INCIDENT CANCELLED : Reference 23056 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23056   Issue : FINAL  
  Detected Date: 25/09/2008   Detected Time: 13:27  
  Start Date: 25/09/2008   Start Time: 13:27  
  Actual Clear Date: 25/09/2008   Actual Clear Time: 13:27  
     
  Incident Headline: : BURNTISLAND MUX 001 : INCIDENT CANCELLED  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01592
 
     

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System Time Stamp: 25/09/2008 17:59

Broadband Incident Report : ST ALBANS MUX 004 : LOSS OF SERVICE : Reference 23001 : Issue 9 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23001   Issue : 9  
  Detected Date: 24/09/2008   Detected Time: 16:56  
  Start Date: 24/09/2008   Start Time: 16:54  
  Anticipated Clear Date: 25/09/2008   Anticipated Clear Time: 18:30  
     
  Incident Headline: ST ALBANS MUX 004 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

Operational teams are completing further diagnostics.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01727
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 25/09/2008 17:05

Broadband Incident Report : ST ALBANS MUX 004 : LOSS OF SERVICE : Reference 23001 : Issue 8 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23001   Issue : 8  
  Detected Date: 24/09/2008   Detected Time: 16:56  
  Start Date: 24/09/2008   Start Time: 16:54  
  Anticipated Clear Date: 25/09/2008   Anticipated Clear Time: 18:30  
     
  Incident Headline: ST ALBANS MUX 004 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

Operational teams are completing further diagnostics.
----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01727
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 25/09/2008 16:41

Broadband Incident Report : ST ALBANS MUX 004 : LOSS OF SERVICE : Reference 23001 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23001   Issue : 7  
  Detected Date: 24/09/2008   Detected Time: 16:56  
  Start Date: 24/09/2008   Start Time: 16:54  
  Anticipated Clear Date: 25/09/2008   Anticipated Clear Time: 17:20  
     
  Incident Headline: ST ALBANS MUX 004 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

Operational teams are completing further diagnostics.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01727
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 25/09/2008 16:21

Broadband Incident Report : : BURNTISLAND MUX 001 : DEGRADED SERVICE : Reference 23056 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23056   Issue : 4  
  Detected Date: 25/09/2008   Detected Time: 13:27  
  Start Date: 25/09/2008   Start Time: 13:27  
  Anticipated Clear Date: 26/09/2008   Anticipated Clear Time: 09:00  
     
  Incident Headline: : BURNTISLAND MUX 001 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.
This issues has been escalated to tje UK Operations manager.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01592
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 25/09/2008 15:24

Broadband Incident Report : : BURNTISLAND MUX 001 : DEGRADED SERVICE : Reference 23056 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23056   Issue : 3  
  Detected Date: 25/09/2008   Detected Time: 13:27  
  Start Date: 25/09/2008   Start Time: 13:27  
  Anticipated Clear Date: 25/09/2008   Anticipated Clear Time: 16:07  
     
  Incident Headline: : BURNTISLAND MUX 001 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01592
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 25/09/2008 15:09

Broadband Incident Report : : SOUTH HARROW MUX 102 : LOSS OF SERVICE : Reference 23054 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23054   Issue : FINAL  
  Detected Date: 25/09/2008   Detected Time: 12:48  
  Start Date: 25/09/2008   Start Time: 12:48  
  Actual Clear Date: 25/09/2008   Actual Clear Time: 13:37  
     
  Incident Headline: : SOUTH HARROW MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a

Card Change

an Equipment Failure

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
02031140203226020824802084220208423
02084260208537020862102087230208728
02088640208869020892202089300208931
0208933020886902089220208930
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 25/09/2008 14:52

Broadband Incident Report : : SHERE MUX 101 : LOSS OF SERVICE : Reference 23044 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23044   Issue : FINAL  
  Detected Date: 25/09/2008   Detected Time: 11:49  
  Start Date: 25/09/2008   Start Time: 11:49  
  Actual Clear Date: 25/09/2008   Actual Clear Time: 14:40  
     
  Incident Headline: : SHERE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by completing a card change.
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01483
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 25/09/2008 14:49

Broadband Incident Report : : BURNTISLAND MUX 001 : DEGRADED SERVICE : Reference 23056 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23056   Issue : 2  
  Detected Date: 25/09/2008   Detected Time: 13:27  
  Start Date: 25/09/2008   Start Time: 13:27  
  Anticipated Clear Date: 25/09/2008   Anticipated Clear Time: 15:27  
     
  Incident Headline: : BURNTISLAND MUX 001 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.
Operational teams are completing further diagnostics.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01592
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 25/09/2008 14:08