Saturday, May 16, 2009

Broadband Incident Report : : GREAT BADDOW MUX 101 : LOSS OF SERVICE : Reference 12418 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12418   Issue : FINAL  
  Detected Date: 15/05/2009   Detected Time: 20:23  
  Start Date: 15/05/2009   Start Time: 20:23  
  Actual Clear Date: 15/05/2009   Actual Clear Time: 22:15  
     
  Incident Headline: : GREAT BADDOW MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Card Change

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01245
 
     

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System Time Stamp: 16/05/2009 01:23

Broadband Incident Report : :CAPEL MUX101, RUDGWICK MUX101, HARTING MUX101 & NORTHCHAPEL MUX102: LOSS OF SERVICE : Reference 12415 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12415   Issue : FINAL  
  Detected Date: 15/05/2009   Detected Time: 17:57  
  Start Date: 15/05/2009   Start Time: 17:56  
  Actual Clear Date: 15/05/2009   Actual Clear Time: 22:05  
     
  Incident Headline: :CAPEL MUX101, RUDGWICK MUX101, HARTING MUX101 & NORTHCHAPEL MUX102: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Card Change

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01306014030142801730
 
     

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System Time Stamp: 16/05/2009 01:18

Friday, May 15, 2009

Broadband Incident Report : :CAPEL MUX101, RUDGWICK MUX101, HARTING MUX101 & NORTHCHAPEL MUX102: LOSS OF SERVICE : Reference 12415 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12415   Issue : 4  
  Detected Date: 15/05/2009   Detected Time: 17:57  
  Start Date: 15/05/2009   Start Time: 17:56  
  Anticipated Clear Date: 16/05/2009   Anticipated Clear Time: 01:05  
     
  Incident Headline: :CAPEL MUX101, RUDGWICK MUX101, HARTING MUX101 & NORTHCHAPEL MUX102: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:
Service has been restored as of 22:05, we are now monitoring for a stability period of 3 hours.
----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01306014030142801730
 
     

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System Time Stamp: 15/05/2009 23:25

Broadband Incident Report : : GREAT BADDOW MUX 101 : LOSS OF SERVICE : Reference 12418 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12418   Issue : 4  
  Detected Date: 15/05/2009   Detected Time: 20:23  
  Start Date: 15/05/2009   Start Time: 20:23  
  Anticipated Clear Date: 16/05/2009   Anticipated Clear Time: 01:15  
     
  Incident Headline: : GREAT BADDOW MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Service has been restored as of 22.15, we are now monitoring for a stability period of 3 hours.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01245
 
     

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System Time Stamp: 15/05/2009 22:26

Broadband Incident Report : : GREAT BADDOW MUX 101 : LOSS OF SERVICE : Reference 12418 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12418   Issue : 3  
  Detected Date: 15/05/2009   Detected Time: 20:23  
  Start Date: 15/05/2009   Start Time: 20:23  
  Anticipated Clear Date: 15/05/2009   Anticipated Clear Time: 22:23  
     
  Incident Headline: : GREAT BADDOW MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Support team engaged for further diagnostics
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01245
 
     

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System Time Stamp: 15/05/2009 21:10

Broadband Incident Report : : GREAT BADDOW MUX 101 : LOSS OF SERVICE : Reference 12418 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12418   Issue : 2  
  Detected Date: 15/05/2009   Detected Time: 20:23  
  Start Date: 15/05/2009   Start Time: 20:23  
  Anticipated Clear Date: 15/05/2009   Anticipated Clear Time: 22:23  
     
  Incident Headline: : GREAT BADDOW MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01245
 
     

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System Time Stamp: 15/05/2009 20:49

Broadband Incident Report : : GREAT BADDOW MUX 101 : LOSS OF SERVICE : Reference 12418 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12418   Issue : 1  
  Detected Date: 15/05/2009   Detected Time: 20:23  
  Start Date: 15/05/2009   Start Time: 20:23  
  Anticipated Clear Date: 15/05/2009   Anticipated Clear Time: 22:23  
     
  Incident Headline: : GREAT BADDOW MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01245
 
     

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System Time Stamp: 15/05/2009 20:34

Broadband Incident Report : :CAPEL MUX101, RUDGWICK MUX101, HARTING MUX101 & NORTHCHAPEL MUX102: LOSS OF SERVICE : Reference 12415 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12415   Issue : 3  
  Detected Date: 15/05/2009   Detected Time: 17:57  
  Start Date: 15/05/2009   Start Time: 17:56  
  Anticipated Clear Date: 15/05/2009   Anticipated Clear Time: 23:00  
     
  Incident Headline: :CAPEL MUX101, RUDGWICK MUX101, HARTING MUX101 & NORTHCHAPEL MUX102: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01306014030142801730
 
     

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System Time Stamp: 15/05/2009 20:29

Broadband Incident Report : : CAPEL MUX 101, RUDGWICK MUX101, HARTING MUX 101 & NORTHCHAPEL MUX 102: LOSS OF SERVI : Reference 12415 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12415   Issue : 2  
  Detected Date: 15/05/2009   Detected Time: 17:57  
  Start Date: 15/05/2009   Start Time: 17:56  
  Anticipated Clear Date: 15/05/2009   Anticipated Clear Time: 21:00  
     
  Incident Headline: : CAPEL MUX 101, RUDGWICK MUX101, HARTING MUX 101 & NORTHCHAPEL MUX 102: LOSS OF SERVI  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
.
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01306014030142801730
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 15/05/2009 19:17

Broadband Incident Report : : CAPEL MUX 101, RUDGWICK MUX101, HARTING MUX 101 & NORTHCHAPEL MUX 102: LOSS OF SERVI : Reference 12415 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12415   Issue : 1  
  Detected Date: 15/05/2009   Detected Time: 17:57  
  Start Date: 15/05/2009   Start Time: 17:56  
  Anticipated Clear Date: 15/05/2009   Anticipated Clear Time: 19:56  
     
  Incident Headline: : CAPEL MUX 101, RUDGWICK MUX101, HARTING MUX 101 & NORTHCHAPEL MUX 102: LOSS OF SERVI  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01306014030142801730
 
     

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System Time Stamp: 15/05/2009 18:12

Thursday, May 14, 2009

Broadband Incident Report : HALIFAX ATM NODE 2 : PARTIAL LOSS OF SERVICE : Reference 12291 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12291   Issue : FINAL  
  Detected Date: 14/05/2009   Detected Time: 13:18  
  Start Date: 14/05/2009   Start Time: 13:16  
  Actual Clear Date: 14/05/2009   Actual Clear Time: 14:55  
     
  Incident Headline: HALIFAX ATM NODE 2 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored.

This issue may have been due to an Equipment Failure
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01422
 
     

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System Time Stamp: 14/05/2009 15:02

Broadband Incident Report : : HALIFAX MUX 1 : LOSS OF SERVICE : Reference 12296 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12296   Issue : 1  
  Detected Date: 14/05/2009   Detected Time: 14:03  
  Start Date: 14/05/2009   Start Time: 13:59  
  Anticipated Clear Date: 14/05/2009   Anticipated Clear Time: 15:59  
     
  Incident Headline: : HALIFAX MUX 1 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.
Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01422
 
     

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System Time Stamp: 14/05/2009 14:10

Broadband Incident Report : HALIFAX ATM NODE 2 : PARTIAL LOSS OF SERVICE : Reference 12291 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12291   Issue : 2  
  Detected Date: 14/05/2009   Detected Time: 13:18  
  Start Date: 14/05/2009   Start Time: 13:16  
  Anticipated Clear Date: 14/05/2009   Anticipated Clear Time: 15:16  
     
  Incident Headline: HALIFAX ATM NODE 2 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01422
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 14/05/2009 14:06

Broadband Incident Report : HALIFAX ATM NODE : PARTIAL LOSS OF SERVICE : Reference 12291 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12291   Issue : 1  
  Detected Date: 14/05/2009   Detected Time: 13:18  
  Start Date: 14/05/2009   Start Time: 13:16  
  Anticipated Clear Date: 14/05/2009   Anticipated Clear Time: 15:16  
     
  Incident Headline: HALIFAX ATM NODE : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01422
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 14/05/2009 13:28