Friday, July 10, 2015

Broadband Incident Report : :[GREAT WITLEY] MUX LINE CARD : LOSS OF SERVICE : Reference 31282 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31282   Issue : FINAL  
  Detected Date: 10/07/2015   Detected Time: 13:27  
  Start Date: 10/07/2015   Start Time: 13:21  
  Actual Clear Date: 10/07/2015   Actual Clear Time: 13:46  
     
  Incident Headline: :[GREAT WITLEY] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01299
 
  Duration: 0 days 00 hours 25 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[GREAT WITLEY] MUX LINE CARD : LOSS OF SERVICE : Reference 31282 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31282   Issue : 1  
  Detected Date: 10/07/2015   Detected Time: 13:27  
  Start Date: 10/07/2015   Start Time: 13:21  
  Anticipated Clear Date: 11/07/2015   Anticipated Clear Time: 13:27  
  Next Update Date: 11/07/2015   Next Update Time: 13:27  
     
  Incident Headline: :[GREAT WITLEY] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01299
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[STROMNESS HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 31181 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31181   Issue : FINAL  
  Detected Date: 10/07/2015   Detected Time: 03:42  
  Start Date: 10/07/2015   Start Time: 03:40  
  Actual Clear Date: 10/07/2015   Actual Clear Time: 11:01  
     
  Incident Headline: ADSL :[STROMNESS HISTORIC]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 11:01 after a hardware change at Stromness. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01856
 
  Duration: 0 days 07 hours 20 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[STROMNESS HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 31181 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31181   Issue : FINAL  
  Detected Date: 10/07/2015   Detected Time: 03:42  
  Start Date: 10/07/2015   Start Time: 03:40  
  Actual Clear Date: 10/07/2015   Actual Clear Time: 11:01  
     
  Incident Headline: ADSL :[STROMNESS HISTORIC]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of hr:mm BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01856
 
  Duration: 0 days 07 hours 20 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : GARELOCHHEAD MUX 301 : DEGRADED SERVICE : Reference 30998 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30998   Issue : FINAL  
  Detected Date: 09/07/2015   Detected Time: 20:50  
  Start Date: 09/07/2015   Start Time: 20:45  
  Actual Clear Date: 09/07/2015   Actual Clear Time: 20:50  
     
  Incident Headline: ADSL : GARELOCHHEAD MUX 301 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service fully restored at 20:50 on 09/07. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01436
 
  Duration: 0 days 00 hours 05 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GARELOCHHEAD MUX 301 : DEGRADED SERVICE : Reference 30998 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30998   Issue : FINAL  
  Detected Date: 09/07/2015   Detected Time: 20:50  
  Start Date: 09/07/2015   Start Time: 20:45  
  Actual Clear Date: 09/07/2015   Actual Clear Time: 20:50  
     
  Incident Headline: : GARELOCHHEAD MUX 301 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 20:50 on 09/07. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01436
 
  Duration: 0 days 00 hours 05 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[STROMNESS HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 31181 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31181   Issue : 1  
  Detected Date: 10/07/2015   Detected Time: 03:42  
  Start Date: 10/07/2015   Start Time: 03:40  
  Anticipated Clear Date: 11/07/2015   Anticipated Clear Time: 03:42  
  Next Update Date: 11/07/2015   Next Update Time: 03:42  
     
  Incident Headline: ADSL :[STROMNESS HISTORIC]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01856
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, July 9, 2015

Broadband Incident Report : : GARELOCHHEAD MUX 301 : DEGRADED SERVICE : Reference 30998 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30998   Issue : 4  
  Detected Date: 09/07/2015   Detected Time: 20:50  
  Start Date: 09/07/2015   Start Time: 20:45  
  Anticipated Clear Date: 10/07/2015   Anticipated Clear Time: 00:00  
  Next Update Date: 09/07/2015   Next Update Time: 23:00  
     
  Incident Headline: : GARELOCHHEAD MUX 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer has been tasked to site, ETA 22:45. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01436
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GARELOCHHEAD MUX 301 : DEGRADED SERVICE : Reference 30998 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30998   Issue : 3  
  Detected Date: 09/07/2015   Detected Time: 20:50  
  Start Date: 09/07/2015   Start Time: 20:45  
  Anticipated Clear Date: 09/07/2015   Anticipated Clear Time: 22:45  
  Next Update Date: 09/07/2015   Next Update Time: 22:00  
     
  Incident Headline: : GARELOCHHEAD MUX 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Customer impact: Degraded internet services for {144} Broadband customers.

Current Situation: Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
 
  Dialling Codes Affected:
01436
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GARELOCHHEAD MUX 301 : DEGRADED SERVICE : Reference 30998 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30998   Issue : 2  
  Detected Date: 09/07/2015   Detected Time: 20:50  
  Start Date: 09/07/2015   Start Time: 20:45  
  Anticipated Clear Date: 09/07/2015   Anticipated Clear Time: 22:45  
  Next Update Date: 09/07/2015   Next Update Time: 21:50  
     
  Incident Headline: : GARELOCHHEAD MUX 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: Degraded internet services for {144} Broadband customers.

Current Situation: Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
 
  Dialling Codes Affected:
01436
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GARELOCHHEAD MUX 301 : DEGRADED SERVICE : Reference 30998 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30998   Issue : 1  
  Detected Date: 09/07/2015   Detected Time: 20:50  
  Start Date: 09/07/2015   Start Time: 20:45  
  Anticipated Clear Date: 09/07/2015   Anticipated Clear Time: 22:45  
  Next Update Date: 09/07/2015   Next Update Time: 21:50  
     
  Incident Headline: : GARELOCHHEAD MUX 301 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01436
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, July 8, 2015

Broadband Incident Report : ADSL :[BORVE HISTORIC]: MUX 001 : LOSS OF SERVICE : Reference 30625 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30625   Issue : FINAL  
  Detected Date: 08/07/2015   Detected Time: 01:03  
  Start Date: 08/07/2015   Start Time: 00:53  
  Actual Clear Date: 08/07/2015   Actual Clear Time: 07:52  
     
  Incident Headline: ADSL :[BORVE HISTORIC]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: All services are confirmed to have restored at 07:52 following remote database configuration. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01851
 
  Duration: 0 days 06 hours 58 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BORVE HISTORIC]: MUX 001 : LOSS OF SERVICE : Reference 30625 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30625   Issue : 2  
  Detected Date: 08/07/2015   Detected Time: 01:03  
  Start Date: 08/07/2015   Start Time: 00:53  
  Anticipated Clear Date: 08/07/2015   Anticipated Clear Time: 09:00  
  Next Update Date: 08/07/2015   Next Update Time: 08:00  
     
  Incident Headline: ADSL :[BORVE HISTORIC]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: There was an emergency card change performed on transmission network at 00:49 this morning to replace an unstable card. Once the card change was completed, not all the broadband end users were restored. There are 5 virtual paths that did not restore, these paths failed to restore when the transmission path restored. There is no fault with the transmission path. Technical recovery call is in progress to restore these virtual paths to restore end user service. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01851
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.