Saturday, November 20, 2010

Broadband Incident Report : : PORTSMOUTH MUX 103 : LOSS OF SERVICE : Reference 32634 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32634   Issue : FINAL  
  Detected Date: 20/11/2010   Detected Time: 06:31  
  Start Date: 20/11/2010   Start Time: 06:29  
  Actual Clear Date: 20/11/2010   Actual Clear Time: 16:45  
     
  Incident Headline: : PORTSMOUTH MUX 103 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change

This issue may have been due to
a Hardware Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02392290239234023923502392360239242
02392430239261023926402392710239273
02392750239277023927802392790239281
02392820239283023928502392860239287
023928302392850239286
 
     

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System Time Stamp: 20/11/2010 17:26

Broadband Incident Report : : PORTSMOUTH MUX 103 : LOSS OF SERVICE : Reference 32634 : Issue 8 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32634   Issue : 8  
  Detected Date: 20/11/2010   Detected Time: 06:31  
  Start Date: 20/11/2010   Start Time: 06:29  
  Anticipated Clear Date: 20/11/2010   Anticipated Clear Time: 17:00  
     
  Incident Headline: : PORTSMOUTH MUX 103 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02392290239234023923502392360239242
02392430239261023926402392710239273
02392750239277023927802392790239281
02392820239283023928502392860239287
023928302392850239286
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 20/11/2010 15:00

Broadband Incident Report : : PORTSMOUTH MUX 103 : LOSS OF SERVICE : Reference 32634 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32634   Issue : 7  
  Detected Date: 20/11/2010   Detected Time: 06:31  
  Start Date: 20/11/2010   Start Time: 06:29  
  Anticipated Clear Date: 20/11/2010   Anticipated Clear Time: 15:00  
     
  Incident Headline: : PORTSMOUTH MUX 103 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02392290239234023923502392360239242
02392430239261023926402392710239273
02392750239277023927802392790239281
02392820239283023928502392860239287
023928302392850239286
 
     

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System Time Stamp: 20/11/2010 13:52

Broadband Incident Report : : PORTSMOUTH MUX 103 : LOSS OF SERVICE : Reference 32634 : Issue 6 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32634   Issue : 6  
  Detected Date: 20/11/2010   Detected Time: 06:31  
  Start Date: 20/11/2010   Start Time: 06:29  
  Anticipated Clear Date: 20/11/2010   Anticipated Clear Time: 15:00  
     
  Incident Headline: : PORTSMOUTH MUX 103 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02392290239234023923502392360239242
02392430239261023926402392710239273
02392750239277023927802392790239281
02392820239283023928502392860239287
023928302392850239286
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 20/11/2010 12:52

Broadband Incident Report : : EDINBURGH ATM : PARTIAL LOSS OF SERVICE : Reference 32643 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32643   Issue : FINAL  
  Detected Date: 20/11/2010   Detected Time: 10:08  
  Start Date: 20/11/2010   Start Time: 10:06  
  Actual Clear Date: 20/11/2010   Actual Clear Time: 12:16  
     
  Incident Headline: : EDINBURGH ATM : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change

This issue may have been due to
a Hardware Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0118901224012260122801246
0126101270012730127701292
012940129801309013122013144
013145013146013147013153013162
013165013166013240136201382
01383014122014133014135014142
014163014176014177014184014189
01419501428014340145001463
0148001492015010150601529
0153601539015400155501561
0157301579015920159901629
0165201665016670167001691
0169701721017280173801743
0176801773017860182701848
018510190001904019126019127
019128019149019250195301963
01968028902302890240289032LLCL0
LLEM0LLES0LLLC0LLLN0LLLS0
LLMR0LLND0LLNI0LLNS0LLSD0
 
     

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System Time Stamp: 20/11/2010 12:32

Broadband Incident Report : : EDINBURGH ATM : PARTIAL LOSS OF SERVICE : Reference 32643 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32643   Issue : 4  
  Detected Date: 20/11/2010   Detected Time: 10:08  
  Start Date: 20/11/2010   Start Time: 10:06  
  Anticipated Clear Date: 20/11/2010   Anticipated Clear Time: 13:30  
     
  Incident Headline: : EDINBURGH ATM : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0118901224012260122801246
0126101270012730127701292
012940129801309013122013144
013145013146013147013153013162
013165013166013240136201382
01383014122014133014135014142
014163014176014177014184014189
01419501428014340145001463
0148001492015010150601529
0153601539015400155501561
0157301579015920159901629
0165201665016670167001691
0169701721017280173801743
0176801773017860182701848
018510190001904019126019127
019128019149019250195301963
01968028902302890240289032LLCL0
LLEM0LLES0LLLC0LLLN0LLLS0
LLMR0LLND0LLNI0LLNS0LLSD0
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 20/11/2010 12:04

Broadband Incident Report : : PORTSMOUTH MUX 103 : LOSS OF SERVICE : Reference 32634 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32634   Issue : 5  
  Detected Date: 20/11/2010   Detected Time: 06:31  
  Start Date: 20/11/2010   Start Time: 06:29  
  Anticipated Clear Date: 20/11/2010   Anticipated Clear Time: 12:58  
     
  Incident Headline: : PORTSMOUTH MUX 103 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02392290239234023923502392360239242
02392430239261023926402392710239273
02392750239277023927802392790239281
02392820239283023928502392860239287
023928302392850239286
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 20/11/2010 12:00

Broadband Incident Report : : EDINBURGH ATM : PARTIAL LOSS OF SERVICE : Reference 32643 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32643   Issue : 3  
  Detected Date: 20/11/2010   Detected Time: 10:08  
  Start Date: 20/11/2010   Start Time: 10:06  
  Anticipated Clear Date: 20/11/2010   Anticipated Clear Time: 13:30  
     
  Incident Headline: : EDINBURGH ATM : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0118901224012260122801246
0126101270012730127701292
012940129801309013122013144
013145013146013147013153013162
013165013166013240136201382
01383014122014133014135014142
014163014176014177014184014189
01419501428014340145001463
0148001492015010150601529
0153601539015400155501561
0157301579015920159901629
0165201665016670167001691
0169701721017280173801743
0176801773017860182701848
018510190001904019126019127
019128019149019250195301963
01968028902302890240289032LLCL0
LLEM0LLES0LLLC0LLLN0LLLS0
LLMR0LLND0LLNI0LLNS0LLSD0
 
     

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System Time Stamp: 20/11/2010 11:56

Broadband Incident Report : : LIVINGSTON MUX 101 AND EDINBURGH PENTLAND MUX 101: LOSS OF SERVICE : Reference 32643 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32643   Issue : 2  
  Detected Date: 20/11/2010   Detected Time: 10:08  
  Start Date: 20/11/2010   Start Time: 10:06  
  Anticipated Clear Date: 20/11/2010   Anticipated Clear Time: 12:06  
     
  Incident Headline: : LIVINGSTON MUX 101 AND EDINBURGH PENTLAND MUX 101: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
013144013145013146013147013153
01316201316601506
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 20/11/2010 10:35

Broadband Incident Report : : LIVINGSTON MUX 101 : LOSS OF SERVICE : Reference 32643 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32643   Issue : 1  
  Detected Date: 20/11/2010   Detected Time: 10:08  
  Start Date: 20/11/2010   Start Time: 10:06  
  Anticipated Clear Date: 20/11/2010   Anticipated Clear Time: 12:06  
     
  Incident Headline: : LIVINGSTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.
Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01316601506
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 20/11/2010 10:21

Broadband Incident Report : : PORTSMOUTH MUX 103 : LOSS OF SERVICE : Reference 32634 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32634   Issue : 4  
  Detected Date: 20/11/2010   Detected Time: 06:31  
  Start Date: 20/11/2010   Start Time: 06:29  
  Anticipated Clear Date: 20/11/2010   Anticipated Clear Time: 11:00  
     
  Incident Headline: : PORTSMOUTH MUX 103 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02392290239234023923502392360239242
02392430239261023926402392710239273
02392750239277023927802392790239281
02392820239283023928502392860239287
023928302392850239286
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 20/11/2010 09:54

Broadband Incident Report : : PORTSMOUTH MUX 103 : LOSS OF SERVICE : Reference 32634 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32634   Issue : 3  
  Detected Date: 20/11/2010   Detected Time: 06:31  
  Start Date: 20/11/2010   Start Time: 06:29  
  Anticipated Clear Date: 20/11/2010   Anticipated Clear Time: 11:00  
     
  Incident Headline: : PORTSMOUTH MUX 103 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02392290239234023923502392360239242
02392430239261023926402392710239273
02392750239277023927802392790239281
02392820239283023928502392860239287
023928302392850239286
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 20/11/2010 08:36