Saturday, October 18, 2008

Broadband Incident Report : BANGOR MUX 101 : LOSS OF SERVICE : Reference 25127 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25127   Issue : FINAL  
  Detected Date: 18/10/2008   Detected Time: 19:57  
  Start Date: 18/10/2008   Start Time: 19:56  
  Actual Clear Date: 18/10/2008   Actual Clear Time: 21:30  
     
  Incident Headline: BANGOR MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a card change.

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01248
 
     

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System Time Stamp: 18/10/2008 21:44

Broadband Incident Report : BANGOR MUX 101 : LOSS OF SERVICE : Reference 25127 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25127   Issue : 2  
  Detected Date: 18/10/2008   Detected Time: 19:57  
  Start Date: 18/10/2008   Start Time: 19:56  
  Anticipated Clear Date: 18/10/2008   Anticipated Clear Time: 22:18  
     
  Incident Headline: BANGOR MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update: A Field Maintenance Officer is now on site.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01248
 
     

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System Time Stamp: 18/10/2008 21:20

Broadband Incident Report : BANGOR MUX 101 : LOSS OF SERVICE : Reference 25127 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25127   Issue : 1  
  Detected Date: 18/10/2008   Detected Time: 19:57  
  Start Date: 18/10/2008   Start Time: 19:56  
  Anticipated Clear Date: 18/10/2008   Anticipated Clear Time: 21:56  
     
  Incident Headline: BANGOR MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01248
 
     

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System Time Stamp: 18/10/2008 20:08

Thursday, October 16, 2008

MSO in the Wolverhampton Area

BT are investigating an incident in the Wolverhampton area that is affecting 21CN customer ONLY.

Dialing codes affecting are:

01902
01543
01922

Wednesday, October 15, 2008

Broadband Incident Report : : OXFORD ATM NODE 3 : PARTIAL LOSS OF SERVICE : Reference 24819 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24819   Issue : FINAL  
  Detected Date: 15/10/2008   Detected Time: 21:25  
  Start Date: 15/10/2008   Start Time: 21:25  
  Actual Clear Date: 15/10/2008   Actual Clear Time: 22:31  
     
  Incident Headline: : OXFORD ATM NODE 3 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by completing a card change.

-----------------------------------
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
016080184401865LLSM0To Fo
016080184401865
 
     

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System Time Stamp: 15/10/2008 22:47

Broadband Incident Report : OXFORD ATM NODE 3 : PARTIAL LOSS OF SERVICE : Reference 24819 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24819   Issue : 4  
  Detected Date: 15/10/2008   Detected Time: 21:25  
  Start Date: 15/10/2008   Start Time: 21:25  
  Anticipated Clear Date: 15/10/2008   Anticipated Clear Time: 23:25  
     
  Incident Headline: OXFORD ATM NODE 3 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is on site completing further diagnostics.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
016080184401865LLSM0To Fo
016080184401865
 
     

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System Time Stamp: 15/10/2008 22:22

Broadband Incident Report : OXFORD ATM NODE 3 : PARTIAL LOSS OF SERVICE : Reference 24819 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24819   Issue : 3  
  Detected Date: 15/10/2008   Detected Time: 21:25  
  Start Date: 15/10/2008   Start Time: 21:25  
  Anticipated Clear Date: 15/10/2008   Anticipated Clear Time: 23:25  
     
  Incident Headline: OXFORD ATM NODE 3 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:


A Field Maintenance Officer is now on site.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
016080184401865LLSM0To Fo
016080184401865
 
     

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System Time Stamp: 15/10/2008 22:10

Broadband Incident Report : OXFORD ATM NODE 3 : PARTIAL LOSS OF SERVICE : Reference 24819 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24819   Issue : 2  
  Detected Date: 15/10/2008   Detected Time: 21:25  
  Start Date: 15/10/2008   Start Time: 21:25  
  Anticipated Clear Date: 15/10/2008   Anticipated Clear Time: 23:25  
     
  Incident Headline: OXFORD ATM NODE 3 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
016080184401865LLSM0To Fo
016080184401865
 
     

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System Time Stamp: 15/10/2008 21:47

Broadband Incident Report : OXFORD ATM NODE 3 : PARTIAL LOSS OF SERVICE : Reference 24819 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24819   Issue : 1  
  Detected Date: 15/10/2008   Detected Time: 21:25  
  Start Date: 15/10/2008   Start Time: 21:25  
  Anticipated Clear Date: 15/10/2008   Anticipated Clear Time: 23:25  
     
  Incident Headline: OXFORD ATM NODE 3 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.


Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
016080184401865LLSM0To Fo
016080184401865
 
     

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System Time Stamp: 15/10/2008 21:38

Tuesday, October 14, 2008

Broadband Incident Report : MANCHESTER TRAFFORD MUX 301 : LOSS OF SERVICE : Reference 24716 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24716   Issue : FINAL  
  Detected Date: 14/10/2008   Detected Time: 22:20  
  Start Date: 14/10/2008   Start Time: 22:17  
  Actual Clear Date: 14/10/2008   Actual Clear Time: 23:10  
     
  Incident Headline: MANCHESTER TRAFFORD MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a fibre repair.

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
016166016184016187016188016190
016184016187016188
 
     

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System Time Stamp: 14/10/2008 23:27

Broadband Incident Report : MANCHESTER TRAFFORD MUX 301 : LOSS OF SERVICE : Reference 24716 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24716   Issue : 2  
  Detected Date: 14/10/2008   Detected Time: 22:20  
  Start Date: 14/10/2008   Start Time: 22:17  
  Anticipated Clear Date: 15/10/2008   Anticipated Clear Time: 00:20  
     
  Incident Headline: MANCHESTER TRAFFORD MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:


A Field Maintenance Officer has been tasked to site.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
016166016184016187016188016190
016184016187016188
 
     

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System Time Stamp: 14/10/2008 23:24

Broadband Incident Report : MANCHESTER TRAFFORD MUX 301 : LOSS OF SERVICE : Reference 24716 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24716   Issue : 1  
  Detected Date: 14/10/2008   Detected Time: 22:20  
  Start Date: 14/10/2008   Start Time: 22:17  
  Anticipated Clear Date: 15/10/2008   Anticipated Clear Time: 00:17  
     
  Incident Headline: MANCHESTER TRAFFORD MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:


A Field Maintenance Officer has been tasked to site.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
016166016184016187016188016190
016184016187016188
 
     

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System Time Stamp: 14/10/2008 22:58

Monday, October 13, 2008

Broadband Incident Report : HARTBURN MUX 101 : LOSS OF SERVICE : Reference 24570 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24570   Issue : FINAL  
  Detected Date: 13/10/2008   Detected Time: 12:49  
  Start Date: 13/10/2008   Start Time: 12:49  
  Actual Clear Date: 13/10/2008   Actual Clear Time: 15:35  
     
  Incident Headline: HARTBURN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of ADSL Service.




 
  Progress Details: Service has been restored.

This issue may have been due to an Equipment Failure
-----------------------------------

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01642
 
     

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System Time Stamp: 13/10/2008 15:40

Broadband Incident Report : LONDON SOUTHBANK NODE 08001 : PARTIAL LOSS OF SERVICE : Reference 24560 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24560   Issue : FINAL  
  Detected Date: 13/10/2008   Detected Time: 11:32  
  Start Date: 13/10/2008   Start Time: 11:32  
  Actual Clear Date: 13/10/2008   Actual Clear Time: 14:53  
     
  Incident Headline: LONDON SOUTHBANK NODE 08001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of ADSL service.
 
  Progress Details: Service has been restored.

This issue may have been due to an Equipment Failure
-----------------------------------

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
02031770203186020320202032220203254
02032620203272020701202070330207062
02070950207165020716802072070207223
02072280207256020727402073210207326
02073460207350020735302073660207389
02074840207501020756402075850207613
02076400207642020765202076840207729
02077330207737020773802077390207749
02077710207787020780102078390207884
02079240207925020793002079670207976
02079780208516LLCL0LLWR0To Fo
02079780208516
 
     

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System Time Stamp: 13/10/2008 15:34

Broadband Incident Report : LONDON SOUTHBANK NODE 08001 : PARTIAL LOSS OF SERVICE : Reference 24560 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24560   Issue : 5  
  Detected Date: 13/10/2008   Detected Time: 11:32  
  Start Date: 13/10/2008   Start Time: 11:32  
  Anticipated Clear Date: 13/10/2008   Anticipated Clear Time: 15:53  
     
  Incident Headline: LONDON SOUTHBANK NODE 08001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss or degradation of ADSL Service




 
  Progress Details: The difficulties have now been rectified and service has been restored as of 14:50 hrs.

However, we are monitoring stability for a time
 
  Dialling Codes Affected:
02031770203186020320202032220203254
02032620203272020701202070330207062
02070950207165020716802072070207223
02072280207256020727402073210207326
02073460207350020735302073660207389
02074840207501020756402075850207613
02076400207642020765202076840207729
02077330207737020773802077390207749
02077710207787020780102078390207884
02079240207925020793002079670207976
02079780208516LLCL0LLWR0To Fo
02079780208516
 
     

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System Time Stamp: 13/10/2008 14:56