Saturday, January 15, 2011

Broadband Incident Report : : TEVIOTDALE MSAN 301 & HAWICK MSAN 302 : LOSS OF SERVICE : Reference 1716 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1716   Issue : FINAL  
  Detected Date: 15/01/2011   Detected Time: 15:53  
  Start Date: 15/01/2011   Start Time: 15:52  
  Actual Clear Date: 15/01/2011   Actual Clear Time: 17:50  
     
  Incident Headline: : TEVIOTDALE MSAN 301 & HAWICK MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change
This issue may have been due to
a Hardware Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0145001750
 
     

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System Time Stamp: 15/01/2011 18:19

Broadband Incident Report : : TEVIOTDALE MSAN 301 & HAWICK MSAN 302 : LOSS OF SERVICE : Reference 1716 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1716   Issue : 2  
  Detected Date: 15/01/2011   Detected Time: 15:53  
  Start Date: 15/01/2011   Start Time: 15:52  
  Anticipated Clear Date: 15/01/2011   Anticipated Clear Time: 18:30  
     
  Incident Headline: : TEVIOTDALE MSAN 301 & HAWICK MSAN 302 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0145001750
 
     

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System Time Stamp: 15/01/2011 18:10

Broadband Incident Report : ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE (INCIDENT CANCELLED) : Reference 1711 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1711   Issue : FINAL  
  Detected Date: 15/01/2011   Detected Time: 14:20  
  Start Date: 15/01/2011   Start Time: 14:15  
  Actual Clear Date: 15/01/2011   Actual Clear Time: 14:15  
     
  Incident Headline: ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE (INCIDENT CANCELLED)  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Configuration
This issue may have been due to
an Equipment Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0120601223012270123301234
0124501255012630126801277
0127901284013030130401322
0135301362013710137501376
0137901394014240143801449
0146201473014740148001493
0150201580016030162201634
0169201702017070170801727
0172801732017630179501797
018430189201953019920203224
02070550207353020735802074070207473
02074740207476020751102075150207536
02075370207580020760802076210207639
02077000207704020771302077390207836
02079290207930020824502082920208347
02083480208351020836202083650208366
02084820208507020852302085240208529
02085590208595020869802088080208826
02088290208836020885802088810208888
0208889020890502089230208980To Fo
0208889020890502089230208980
 
     

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System Time Stamp: 15/01/2011 16:37

Broadband Incident Report : ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE : Reference 1711 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1711   Issue : 3  
  Detected Date: 15/01/2011   Detected Time: 14:20  
  Start Date: 15/01/2011   Start Time: 14:15  
  Anticipated Clear Date: 15/01/2011   Anticipated Clear Time: 23:00  
     
  Incident Headline: ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0120601223012270123301234
0124501255012630126801277
0127901284013030130401322
0135301362013710137501376
0137901394014240143801449
0146201473014740148001493
0150201580016030162201634
0169201702017070170801727
0172801732017630179501797
018430189201953019920203224
02070550207353020735802074070207473
02074740207476020751102075150207536
02075370207580020760802076210207639
02077000207704020771302077390207836
02079290207930020824502082920208347
02083480208351020836202083650208366
02084820208507020852302085240208529
02085590208595020869802088080208826
02088290208836020885802088810208888
0208889020890502089230208980To Fo
0208889020890502089230208980
 
     

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System Time Stamp: 15/01/2011 15:40

Broadband SERIOUS Incident Report : ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE : Reference 1711 : Issue 2 :

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  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1711   Issue : 2  
  Detected Date: 15/01/2011   Detected Time: 14:20  
  Start Date: 15/01/2011   Start Time: 14:15  
  Anticipated Clear Date: 15/01/2011   Anticipated Clear Time: 16:30  
     
  Incident Headline: ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0120601223012270123301234
0124501255012630126801277
0127901284013030130401322
0135301362013710137501376
0137901394014240143801449
0146201473014740148001493
0150201580016030162201634
0169201702017070170801727
0172801732017630179501797
018430189201953019920203224
02070550207353020735802074070207473
02074740207476020751102075150207536
02075370207580020760802076210207639
02077000207704020771302077390207836
02079290207930020824502082920208347
02083480208351020836202083650208366
02084820208507020852302085240208529
02085590208595020869802088080208826
02088290208836020885802088810208888
0208889020890502089230208980To Fo
0208889020890502089230208980
 
     

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System Time Stamp: 15/01/2011 15:22

****SPAM:5.4**** Broadband Incident Report : ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE : Reference 1711 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1711   Issue : 1  
  Detected Date: 15/01/2011   Detected Time: 14:20  
  Start Date: 15/01/2011   Start Time: 14:15  
  Anticipated Clear Date: 15/01/2011   Anticipated Clear Time: 16:00  
     
  Incident Headline: ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0120601223012270123301234
0124501255012630126801277
0127901284013030130401322
0135301362013710137501376
0137901394014240143801449
0146201473014740148001493
0150201580016030162201634
0169201702017070170801727
0172801732017630179501797
018430189201953019920203224
02070550207353020735802074070207473
02074740207476020751102075150207536
02075370207580020760802076210207639
02077000207704020771302077390207836
02079290207930020824502082920208347
02083480208351020836202083650208366
02084820208507020852302085240208529
02085590208595020869802088080208826
02088290208836020885802088810208888
0208889020890502089230208980To Fo
0208889020890502089230208980
 
     

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System Time Stamp: 15/01/2011 14:48

Broadband Incident Report : : HAWICK MUX 302 : TRANSMISSION FAILURE : Reference 1647 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1647   Issue : FINAL  
  Detected Date: 15/01/2011   Detected Time: 04:26  
  Start Date: 15/01/2011   Start Time: 04:24  
  Actual Clear Date: 15/01/2011   Actual Clear Time: 05:55  
     
  Incident Headline: : HAWICK MUX 302 : TRANSMISSION FAILURE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Reseat

This issue may have been due to
an Equipment Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01450
 
     

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System Time Stamp: 15/01/2011 06:32

Broadband Incident Report : HAWICK MUX 302 : TRANSMISSION FAILURE : Reference 1647 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1647   Issue : 1  
  Detected Date: 15/01/2011   Detected Time: 04:26  
  Start Date: 15/01/2011   Start Time: 04:24  
  Anticipated Clear Date: 15/01/2011   Anticipated Clear Time: 07:00  
     
  Incident Headline: HAWICK MUX 302 : TRANSMISSION FAILURE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01450
 
     

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System Time Stamp: 15/01/2011 05:33

Friday, January 14, 2011

Broadband Incident Report : HENHAM ADSL 101 : LOSS OF SERVICE : Reference 1536 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1536   Issue : FINAL  
  Detected Date: 14/01/2011   Detected Time: 10:59  
  Start Date: 14/01/2011   Start Time: 10:55  
  Actual Clear Date: 14/01/2011   Actual Clear Time: 12:10  
     
  Incident Headline: HENHAM ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Reseat


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01279
 
     

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System Time Stamp: 14/01/2011 13:00

Broadband Incident Report : HENHAM ADSL 101 : LOSS OF SERVICE : Reference 1536 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1536   Issue : 2  
  Detected Date: 14/01/2011   Detected Time: 10:59  
  Start Date: 14/01/2011   Start Time: 10:55  
  Anticipated Clear Date: 14/01/2011   Anticipated Clear Time: 13:00  
     
  Incident Headline: HENHAM ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01279
 
     

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System Time Stamp: 14/01/2011 11:31

Broadband Incident Report : HENHAM ADSL 101 : LOSS OF SERVICE : Reference 1536 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1536   Issue : 1  
  Detected Date: 14/01/2011   Detected Time: 10:59  
  Start Date: 14/01/2011   Start Time: 10:55  
  Anticipated Clear Date: 14/01/2011   Anticipated Clear Time: 12:55  
     
  Incident Headline: HENHAM ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.
Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01279
 
     

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System Time Stamp: 14/01/2011 11:03

Broadband Incident Report : ROYSTON MUX 101 : LOSS OF SERVICE : Reference 1354 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1354   Issue : FINAL  
  Detected Date: 13/01/2011   Detected Time: 13:20  
  Start Date: 13/01/2011   Start Time: 13:17  
  Actual Clear Date: 14/01/2011   Actual Clear Time: 00:15  
     
  Incident Headline: ROYSTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Connector Reseat

This issue may have been due to
a Fibre Fault
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01226
 
     

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System Time Stamp: 14/01/2011 00:50

Thursday, January 13, 2011

Broadband Incident Report : : ROYSTON MUX 101 : LOSS OF SERVICE : Reference 1354 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1354   Issue : 5  
  Detected Date: 13/01/2011   Detected Time: 13:20  
  Start Date: 13/01/2011   Start Time: 13:17  
  Anticipated Clear Date: 14/01/2011   Anticipated Clear Time: 02:00  
     
  Incident Headline: : ROYSTON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01226
 
     

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System Time Stamp: 13/01/2011 23:37