Saturday, April 24, 2010

Broadband Incident Report : : NOTTINGHAM NODE NOTBX 01 : LOSS OF SERVICE : Reference 11684 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11684   Issue : FINAL  
  Detected Date: 24/04/2010   Detected Time: 03:30  
  Start Date: 24/04/2010   Start Time: 02:32  
  Actual Clear Date: 24/04/2010   Actual Clear Time: 07:28  
     
  Incident Headline: : NOTTINGHAM NODE NOTBX 01 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a card reseat.

This issue may have been due to
a hardware failure.

BT regrets any inconvenience this may have caused.		  
  Dialling Codes Affected:
 
     

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System Time Stamp: 24/04/2010 08:18

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Broadband Incident Report : : NOTTINGHAM NODE NOTBX 01 : LOSS OF SERVICE : Reference 11684 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11684   Issue : 4  
  Detected Date: 24/04/2010   Detected Time: 03:30  
  Start Date: 24/04/2010   Start Time: 02:32  
  Anticipated Clear Date: 24/04/2010   Anticipated Clear Time: 07:30  
     
  Incident Headline: : NOTTINGHAM NODE NOTBX 01 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 24/04/2010 06:44

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Broadband Incident Report : : NOTTINGHAM NODE NOTBX 01 : LOSS OF SERVICE : Reference 11684 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11684   Issue : 3  
  Detected Date: 24/04/2010   Detected Time: 03:30  
  Start Date: 24/04/2010   Start Time: 02:32  
  Anticipated Clear Date: 24/04/2010   Anticipated Clear Time: 07:00  
     
  Incident Headline: : NOTTINGHAM NODE NOTBX 01 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 24/04/2010 05:28

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Broadband Incident Report : : NOTTINGHAM NODE NOTBX 01 : LOSS OF SERVICE : Reference 11684 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11684   Issue : 2  
  Detected Date: 24/04/2010   Detected Time: 03:30  
  Start Date: 24/04/2010   Start Time: 02:32  
  Anticipated Clear Date: 24/04/2010   Anticipated Clear Time: 06:32  
     
  Incident Headline: : NOTTINGHAM NODE NOTBX 01 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html		  
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.		  
  Dialling Codes Affected:
 
     

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System Time Stamp: 24/04/2010 04:39

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Broadband Incident Report : : NOTTINGHAM NODE NOTBX 01 : LOSS OF SERVICE : Reference 11684 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11684   Issue : 1  
  Detected Date: 24/04/2010   Detected Time: 03:30  
  Start Date: 24/04/2010   Start Time: 02:32  
  Anticipated Clear Date: 24/04/2010   Anticipated Clear Time: 06:32  
     
  Incident Headline: : NOTTINGHAM NODE NOTBX 01 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html		  
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.		  
  Dialling Codes Affected:
 
     

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System Time Stamp: 24/04/2010 04:36

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Friday, April 23, 2010

Broadband Incident Report : AMBERGATE MUX 101 : LOSS OF SERVICE : Reference 11672 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11672   Issue : FINAL  
  Detected Date: 23/04/2010   Detected Time: 20:45  
  Start Date: 23/04/2010   Start Time: 20:45  
  Actual Clear Date: 23/04/2010   Actual Clear Time: 22:20  
     
  Incident Headline: AMBERGATE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Reboot Of Application
This issue may have been due to
an Equipment Failure
BT regrets any inconvenience this may have caused.		  
  Dialling Codes Affected:
01773
  
     

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System Time Stamp: 23/04/2010 22:47

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Broadband Incident Report : AMBERGATE MUX 101 : LOSS OF SERVICE : Reference 11672 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11672   Issue : 2  
  Detected Date: 23/04/2010   Detected Time: 20:45  
  Start Date: 23/04/2010   Start Time: 20:45  
  Anticipated Clear Date: 24/04/2010   Anticipated Clear Time: 01:00  
     
  Incident Headline: AMBERGATE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01773
  
     

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System Time Stamp: 23/04/2010 22:11

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Broadband Incident Report : AMBERGATE MUX 101 : LOSS OF SERVICE : Reference 11672 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11672   Issue : 1  
  Detected Date: 23/04/2010   Detected Time: 20:45  
  Start Date: 23/04/2010   Start Time: 20:45  
  Anticipated Clear Date: 23/04/2010   Anticipated Clear Time: 22:45  
     
  Incident Headline: AMBERGATE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html		  
  Progress Details: Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.		  
  Dialling Codes Affected:
01773
  
     

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System Time Stamp: 23/04/2010 20:59

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Thursday, April 22, 2010

Broadband Incident Report : : HOMEGATEWAY 1 FOR DRAKE & SCULL SERVICE PROVIDER : LOSS OF SERVICE : Reference 11506 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11506   Issue : 3  
  Detected Date: 22/04/2010   Detected Time: 11:32  
  Start Date: 22/04/2010   Start Time: 11:31  
  Anticipated Clear Date: 22/04/2010   Anticipated Clear Time: 17:50  
     
  Incident Headline: : HOMEGATEWAY 1 FOR DRAKE & SCULL SERVICE PROVIDER : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
----------------------------------
Fibre Engineers have been tasked to site.
----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 22/04/2010 16:55

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Wednesday, April 21, 2010

****SPAM:5.9**** Broadband Incident Report : ESR7 ILFORD5 : LOSS OF SERVICE : Reference 11404 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11404   Issue : 1  
  Detected Date: 21/04/2010   Detected Time: 15:03  
  Start Date: 21/04/2010   Start Time: 15:03  
  Anticipated Clear Date: 21/04/2010   Anticipated Clear Time: 15:08  
     
  Incident Headline: ESR7 ILFORD5 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.  
  Progress Details: Service has automatically restored. This issue may have been due to a data fault.
BT regrets any inconvenience this may have caused.		  
  Dialling Codes Affected:
013701206012270124501255
0126801277012790130301304
0132201328013710137501376
0137901394014490147301474
0149301502016030162201634
0169201702017080179501843
0195301992020320302070550207059
02071590207358020736602074730207474
02074760207511020754002076350207639
02077320208220020824902082520208289
02084020208503020853302085500208551
02086390208650020865802086630208880
02089240208980020898102089830208985
0208986020898002089810208983
  
     

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System Time Stamp: 21/04/2010 16:15

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Tuesday, April 20, 2010

Broadband Incident Report : BBLPA1 MILTON KEYNES : LOSS OF RESILIENCE : Reference 11190 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11190   Issue : FINAL  
  Detected Date: 19/04/2010   Detected Time: 22:28  
  Start Date: 19/04/2010   Start Time: 22:26  
  Actual Clear Date: 20/04/2010   Actual Clear Time: 05:26  
     
  Incident Headline: BBLPA1 MILTON KEYNES : LOSS OF RESILIENCE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change
This issue may have been due to
an Equipment Failure
BT regrets any inconvenience this may have caused.		  
  Dialling Codes Affected:
 
     

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System Time Stamp: 20/04/2010 05:49

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Broadband Incident Report : : BBLPA1 MILTON KEYNES : LOSS OF RESILIENCE : Reference 11190 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11190   Issue : 4  
  Detected Date: 19/04/2010   Detected Time: 22:28  
  Start Date: 19/04/2010   Start Time: 22:26  
  Anticipated Clear Date: 20/04/2010   Anticipated Clear Time: 04:30  
     
  Incident Headline: : BBLPA1 MILTON KEYNES : LOSS OF RESILIENCE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.

An Engineer has been tasked to site to replace a faulty card.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 20/04/2010 03:03

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Broadband Incident Report : : BBLPA1 MILTON KEYNES : LOSS OF RESILIENCE : Reference 11190 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11190   Issue : 3  
  Detected Date: 19/04/2010   Detected Time: 22:28  
  Start Date: 19/04/2010   Start Time: 22:26  
  Anticipated Clear Date: 20/04/2010   Anticipated Clear Time: 02:30  
     
  Incident Headline: : BBLPA1 MILTON KEYNES : LOSS OF RESILIENCE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 20/04/2010 00:16

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Monday, April 19, 2010

Broadband Incident Report : : BBLPA1 MILTON KEYNES : LOSS OF RESILIENCE : Reference 11190 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11190   Issue : 2  
  Detected Date: 19/04/2010   Detected Time: 22:28  
  Start Date: 19/04/2010   Start Time: 22:26  
  Anticipated Clear Date: 20/04/2010   Anticipated Clear Time: 01:00  
     
  Incident Headline: : BBLPA1 MILTON KEYNES : LOSS OF RESILIENCE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 19/04/2010 23:32

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