Saturday, February 14, 2009

Broadband Incident Report : : STRATTON-ON-THE-FOSSE MUX 101 : LOSS OF SERVICE : Reference 3738 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3738   Issue : FINAL  
  Detected Date: 14/02/2009   Detected Time: 04:05  
  Start Date: 14/02/2009   Start Time: 03:56  
  Actual Clear Date: 14/02/2009   Actual Clear Time: 04:48  
     
  Incident Headline: : STRATTON-ON-THE-FOSSE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
Card Change
Card Reseat
Configuration
Connector Change
Connector Reseat
Power Cycle
Reboot Of Application
Reboot of a Card
Reboot of Software
Reset of Application
Reset of a Card
Reset of Software
Shelf Change
Software Download
Software Upload

This issue may have been due to
SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
a Cable Fault
your Power Failure
your Planned Works
a Data Fault
a Denial of Service (DOS) Attack
an Equipment Failure
a Fibre Fault
a Hardware Failure
an Internet Virus
Third Party Damage
a Power Failure
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01761
 
     

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System Time Stamp: 14/02/2009 05:16

Broadband Incident Report : : STRATTON-ON-THE-FOSSE MUX 101 : LOSS OF SERVICE : Reference 3738 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3738   Issue : 1  
  Detected Date: 14/02/2009   Detected Time: 04:05  
  Start Date: 14/02/2009   Start Time: 03:56  
  Anticipated Clear Date: 14/02/2009   Anticipated Clear Time: 05:56  
     
  Incident Headline: : STRATTON-ON-THE-FOSSE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01761
 
     

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System Time Stamp: 14/02/2009 04:14

Broadband Incident Report : : ILFORD 8 ATM NODE : DEGRADED SERVICE : Reference 3730 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3730   Issue : FINAL  
  Detected Date: 13/02/2009   Detected Time: 21:30  
  Start Date: 13/02/2009   Start Time: 21:15  
  Actual Clear Date: 13/02/2009   Actual Clear Time: 22:02  
     
  Incident Headline: : ILFORD 8 ATM NODE : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change
This issue may have been due to
a Hardware Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0120601227012450125501268
0128301284013030130401322
0132801353013710137501424
0144001473014740150201580
0160301621016220170801728
0178701825018420189201922
0195301954019590198601992
02030220203069020307402030760203117
02031380203155020317702031860203201
02032040203213020321602032170203222
02032230203225020323102032340203243
02032450203246020324702032600203262
02032630203267020326802032720203288
02070010207005020701202070150207021
02070330207062020706802070890207092
02070930207095020712102071680207207
02072130207221020722302072250207228
02072290207233020723402072360207241
02072460207247020724802072490207254
02072560207261020726502072660207267
02072740207284020728602072890207321
02073260207329020733202073460207350
02073570207361020736602073670207368
02073750207376020737702073780207380
02073830207387020738802073890207392
02074010207403020740702074190207422
02074240207426020742802074490207456
02074600207467020747602074800207481
02074820207483020748402074850207488
02074890207498020750102075100207513
02075150207517020753102075360207537
02075380207539020755302075640207581
02075840207585020758602075890207590
02075910207592020759302076130207620
02076220207627020763002076330207642
02076500207652020765502076800207681
02076840207702020770902077190207720
02077220207727020772902077330207737
02077380207739020774702077490207771
02077780207787020779202077950207801
02078020207803020782102078230207828
02078340207838020783902079160207921
02079220207923020792402079250207928
02079300207931020793202079370207938
02079600207963020797602079770207978
02079810207987020814102081720208215
02082160208220020822702082440208252
02082570208262020826502082700208275
02082810208292020829402082980208301
02083030208304020830602083090208312
02083160208317020833102083400208341
02083420208344020834702083480208355
02083640208374020844002084410208442
02084470208449020846502084700208471
02084720208475020847702084780208488
02084910208498020850002085010208502
02085030208504020850502085060208510
02085140208518020853002085320208536
02085480208552020855302085540208559
02085860208590020859702085980208599
02088060208815020882102088360208850
02088530208854020885502088590208880
02089110208923020892402089250208926
02089830208989
 
     

--------------------------------------------------------------
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System Time Stamp: 14/02/2009 01:35

Broadband Incident Report : : CHURCHTOWN MUX 101 : DEGRADED SERVICE : Reference 3711 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3711   Issue : FINAL  
  Detected Date: 13/02/2009   Detected Time: 17:06  
  Start Date: 13/02/2009   Start Time: 17:05  
  Actual Clear Date: 13/02/2009   Actual Clear Time: 21:36  
     
  Incident Headline: : CHURCHTOWN MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
Card Change
This issue may have been due to
SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
a Cable Fault
your Power Failure
your Planned Works
a Data Fault
a Denial of Service (DOS) Attack
an Equipment Failure
a Fibre Fault
a Hardware Failure
an Internet Virus
Third Party Damage
a Power Failure
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01704
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 14/02/2009 01:31

Friday, February 13, 2009

Broadband Incident Report : ILFORD 8 ATM NODE : DEGRADED SERVICE : Reference 3730 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3730   Issue : 2  
  Detected Date: 13/02/2009   Detected Time: 21:30  
  Start Date: 13/02/2009   Start Time: 21:15  
  Anticipated Clear Date: 14/02/2009   Anticipated Clear Time: 01:05  
     
  Incident Headline: ILFORD 8 ATM NODE : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Service has been restored as of 22:02, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0120601227012450125501268
0128301284013030130401322
0132801353013710137501424
0144001473014740150201580
0160301621016220170801728
0178701825018420189201922
0195301954019590198601992
02030220203069020307402030760203117
02031380203155020317702031860203201
02032040203213020321602032170203222
02032230203225020323102032340203243
02032450203246020324702032600203262
02032630203267020326802032720203288
02070010207005020701202070150207021
02070330207062020706802070890207092
02070930207095020712102071680207207
02072130207221020722302072250207228
02072290207233020723402072360207241
02072460207247020724802072490207254
02072560207261020726502072660207267
02072740207284020728602072890207321
02073260207329020733202073460207350
02073570207361020736602073670207368
02073750207376020737702073780207380
02073830207387020738802073890207392
02074010207403020740702074190207422
02074240207426020742802074490207456
02074600207467020747602074800207481
02074820207483020748402074850207488
02074890207498020750102075100207513
02075150207517020753102075360207537
02075380207539020755302075640207581
02075840207585020758602075890207590
02075910207592020759302076130207620
02076220207627020763002076330207642
02076500207652020765502076800207681
02076840207702020770902077190207720
02077220207727020772902077330207737
02077380207739020774702077490207771
02077780207787020779202077950207801
02078020207803020782102078230207828
02078340207838020783902079160207921
02079220207923020792402079250207928
02079300207931020793202079370207938
02079600207963020797602079770207978
02079810207987020814102081720208215
02082160208220020822702082440208252
02082570208262020826502082700208275
02082810208292020829402082980208301
02083030208304020830602083090208312
02083160208317020833102083400208341
02083420208344020834702083480208355
02083640208374020844002084410208442
02084470208449020846502084700208471
02084720208475020847702084780208488
02084910208498020850002085010208502
02085030208504020850502085060208510
02085140208518020853002085320208536
02085480208552020855302085540208559
02085860208590020859702085980208599
02088060208815020882102088360208850
02088530208854020885502088590208880
02089110208923020892402089250208926
02089830208989
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 13/02/2009 22:13

****SPAM:5.4**** Broadband Incident Report : ILFORD 8 ATM NODE : DEGRADED SERVICE : Reference 3730 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3730   Issue : 1  
  Detected Date: 13/02/2009   Detected Time: 21:30  
  Start Date: 13/02/2009   Start Time: 21:15  
  Anticipated Clear Date: 13/02/2009   Anticipated Clear Time: 23:15  
     
  Incident Headline: ILFORD 8 ATM NODE : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0120601227012450125501268
0128301284013030130401322
0132801353013710137501424
0144001473014740150201580
0160301621016220170801728
0178701825018420189201922
0195301954019590198601992
02030220203069020307402030760203117
02031380203155020317702031860203201
02032040203213020321602032170203222
02032230203225020323102032340203243
02032450203246020324702032600203262
02032630203267020326802032720203288
02070010207005020701202070150207021
02070330207062020706802070890207092
02070930207095020712102071680207207
02072130207221020722302072250207228
02072290207233020723402072360207241
02072460207247020724802072490207254
02072560207261020726502072660207267
02072740207284020728602072890207321
02073260207329020733202073460207350
02073570207361020736602073670207368
02073750207376020737702073780207380
02073830207387020738802073890207392
02074010207403020740702074190207422
02074240207426020742802074490207456
02074600207467020747602074800207481
02074820207483020748402074850207488
02074890207498020750102075100207513
02075150207517020753102075360207537
02075380207539020755302075640207581
02075840207585020758602075890207590
02075910207592020759302076130207620
02076220207627020763002076330207642
02076500207652020765502076800207681
02076840207702020770902077190207720
02077220207727020772902077330207737
02077380207739020774702077490207771
02077780207787020779202077950207801
02078020207803020782102078230207828
02078340207838020783902079160207921
02079220207923020792402079250207928
02079300207931020793202079370207938
02079600207963020797602079770207978
02079810207987020814102081720208215
02082160208220020822702082440208252
02082570208262020826502082700208275
02082810208292020829402082980208301
02083030208304020830602083090208312
02083160208317020833102083400208341
02083420208344020834702083480208355
02083640208374020844002084410208442
02084470208449020846502084700208471
02084720208475020847702084780208488
02084910208498020850002085010208502
02085030208504020850502085060208510
02085140208518020853002085320208536
02085480208552020855302085540208559
02085860208590020859702085980208599
02088060208815020882102088360208850
02088530208854020885502088590208880
02089110208923020892402089250208926
02089830208989
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 13/02/2009 22:02

Broadband Incident Report : CHURCHTOWN MUX 101 : DEGRADED SERVICE : Reference 3711 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3711   Issue : 5  
  Detected Date: 13/02/2009   Detected Time: 17:06  
  Start Date: 13/02/2009   Start Time: 17:05  
  Anticipated Clear Date: 13/02/2009   Anticipated Clear Time: 22:37  
     
  Incident Headline: CHURCHTOWN MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 21:36, we are now monitoring for a stability period of 3 hours.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01704
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 13/02/2009 21:40

Broadband Incident Report : : CHURCHTOWN MUX 101 : DEGRADED SERVICE : Reference 3711 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3711   Issue : 4  
  Detected Date: 13/02/2009   Detected Time: 17:06  
  Start Date: 13/02/2009   Start Time: 17:05  
  Anticipated Clear Date: 13/02/2009   Anticipated Clear Time: 20:48  
     
  Incident Headline: : CHURCHTOWN MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01704
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 13/02/2009 19:49

Broadband Incident Report : CHURCHTOWN MUX 101 : DEGRADED SERVICE : Reference 3711 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3711   Issue : 3  
  Detected Date: 13/02/2009   Detected Time: 17:06  
  Start Date: 13/02/2009   Start Time: 17:05  
  Anticipated Clear Date: 13/02/2009   Anticipated Clear Time: 19:30  
     
  Incident Headline: CHURCHTOWN MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on the way to site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01704
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 13/02/2009 18:23

Broadband Incident Report : CHURCHTOWN MUX 101 : DEGRADED SERVICE : Reference 3711 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3711   Issue : 2  
  Detected Date: 13/02/2009   Detected Time: 17:06  
  Start Date: 13/02/2009   Start Time: 17:05  
  Anticipated Clear Date: 13/02/2009   Anticipated Clear Time: 19:05  
     
  Incident Headline: CHURCHTOWN MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01704
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 13/02/2009 17:59