Saturday, January 11, 2014

Broadband Incident Report : : JOHNSTONE MUX 001 & MSAN 302 : PARTIAL LOSS OF SERVICE : Reference 1306 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1306   Issue : FINAL  
  Detected Date: 11/01/2014   Detected Time: 14:00  
  Start Date: 11/01/2014   Start Time: 14:00  
  Actual Clear Date: 11/01/2014   Actual Clear Time: 21:50  
     
  Incident Headline: : JOHNSTONE MUX 001 & MSAN 302 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 21:50 following a change of failed SDH Transmission card at Beith. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01505
 
  Duration: 0 days 07 hours 50 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : JOHNSTONE MUX 001 & MSAN 302 : PARTIAL LOSS OF SERVICE : Reference 1306 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1306   Issue : 4  
  Detected Date: 11/01/2014   Detected Time: 14:00  
  Start Date: 11/01/2014   Start Time: 14:00  
  Anticipated Clear Date: 11/01/2014   Anticipated Clear Time: 21:00  
  Next Update Date: 11/01/2014   Next Update Time: 21:00  
     
  Incident Headline: : JOHNSTONE MUX 001 & MSAN 302 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Hardware changes were unsuccessful so far. Further spares are being collected from Edinburgh and the next update will be once the new spares arrive at Johnstone.  
  Dialling Codes Affected:
01505
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : JOHNSTONE MUX 001 & MSAN 302 : PARTIAL LOSS OF SERVICE : Reference 1306 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1306   Issue : 3  
  Detected Date: 11/01/2014   Detected Time: 14:00  
  Start Date: 11/01/2014   Start Time: 14:00  
  Anticipated Clear Date: 11/01/2014   Anticipated Clear Time: 19:00  
  Next Update Date: 11/01/2014   Next Update Time: 19:00  
     
  Incident Headline: : JOHNSTONE MUX 001 & MSAN 302 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Transmission engineer on site at Johnstone is co-oping with the vendor. Spare identified on site and others have been ordered. They are also looking for donor cards in adjacent exchanges. No reroute options available. Next update will be at 19:00.  
  Dialling Codes Affected:
01505
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : JOHNSTONE MUX 001 & MSAN 302 : PARTIAL LOSS OF SERVICE : Reference 1306 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1306   Issue : 2  
  Detected Date: 11/01/2014   Detected Time: 14:00  
  Start Date: 11/01/2014   Start Time: 14:00  
  Anticipated Clear Date: 11/01/2014   Anticipated Clear Time: 18:00  
  Next Update Date: 11/01/2014   Next Update Time: 16:30  
     
  Incident Headline: : JOHNSTONE MUX 001 & MSAN 302 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Proved to a transmission issue and an engineer has been called out to Johnstone to reseat a card. ETA 16:00. Spares have also been ordered ETA unknown at present. No reroute options available. Next update will be after the engineer has arrived on site.  
  Dialling Codes Affected:
01505
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : JOHNSTONE MUX 001 & MSAN 302 : PARTIAL LOSS OF SERVICE : Reference 1306 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1306   Issue : 1  
  Detected Date: 11/01/2014   Detected Time: 14:00  
  Start Date: 11/01/2014   Start Time: 14:00  
  Anticipated Clear Date: 11/01/2014   Anticipated Clear Time: 17:00  
  Next Update Date: 11/01/2014   Next Update Time: 15:30  
     
  Incident Headline: : JOHNSTONE MUX 001 & MSAN 302 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair is unknown at present. Next update will be at 15:30 or sooner if significant progress is made.  
  Dialling Codes Affected:
01505
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, January 10, 2014

Broadband Incident Report : : EDINBURGH NODE 12028 : PARTIAL LOSS OF SERVICE : Reference 1141 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1141   Issue : FINAL  
  Detected Date: 09/01/2014   Detected Time: 23:05  
  Start Date: 09/01/2014   Start Time: 22:55  
  Actual Clear Date: 09/01/2014   Actual Clear Time: 23:22  
     
  Incident Headline: : EDINBURGH NODE 12028 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 23.22 after a remote reset was performed. Service has been monitored for a period to confirm stability.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0122401228012290128901292
0133401387014290143601444
0147501479014960150501539
0159201595016510166101665
0167001671016970177901798
018470189601912701912801946
0282568028282602828270288289LLLS0
028282602828270288289
 
  Duration: 0 days 00 hours 27 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH NODE 12028 : PARTIAL LOSS OF SERVICE : Reference 1141 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1141   Issue : 2  
  Detected Date: 09/01/2014   Detected Time: 23:05  
  Start Date: 09/01/2014   Start Time: 22:55  
  Anticipated Clear Date: 10/01/2014   Anticipated Clear Time: 01:00  
  Next Update Date: 10/01/2014   Next Update Time: 01:00  
     
  Incident Headline: : EDINBURGH NODE 12028 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service fully restored at 23.22 after a remote reset was performed. Service will be monitored for a period to confirm stability.
 
  Dialling Codes Affected:
0122401228012290128901292
0133401387014290143601444
0147501479014960150501539
0159201595016510166101665
0167001671016970177901798
018470189601912701912801946
0282568028282602828270288289LLLS0
028282602828270288289
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, January 9, 2014

Broadband Incident Report : : EDINBURGH NODE 12028 : PARTIAL LOSS OF SERVICE : Reference 1141 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1141   Issue : 1  
  Detected Date: 09/01/2014   Detected Time: 23:05  
  Start Date: 09/01/2014   Start Time: 22:55  
  Anticipated Clear Date: 10/01/2014   Anticipated Clear Time: 01:12  
  Next Update Date: 10/01/2014   Next Update Time: 00:15  
     
  Incident Headline: : EDINBURGH NODE 12028 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 00.15.
 
  Dialling Codes Affected:
0122401228012290128901292
0133401387014290143601444
0147501479014960150501539
0159201595016510166101665
0167001671016970177901798
018470189601912701912801946
0282568028282602828270288289LLLS0
028282602828270288289
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES ABERDEEN AREA : LOSS OF SERVICE : Reference 1040 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1040   Issue : FINAL  
  Detected Date: 09/01/2014   Detected Time: 06:35  
  Start Date: 09/01/2014   Start Time: 06:30  
  Actual Clear Date: 09/01/2014   Actual Clear Time: 14:20  
     
  Incident Headline: : MULTIPLE MUXES ABERDEEN AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 14:20 after a hardware change on the SDH network at Aberlour. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0134001343014660154201667
01807013430146601542
 
  Duration: 0 days 07 hours 50 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES ABERDEEN AREA : LOSS OF SERVICE : Reference 1040 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1040   Issue : 3  
  Detected Date: 09/01/2014   Detected Time: 06:35  
  Start Date: 09/01/2014   Start Time: 06:30  
  Anticipated Clear Date: 09/01/2014   Anticipated Clear Time: 16:00  
  Next Update Date: 09/01/2014   Next Update Time: 14:00  
     
  Incident Headline: : MULTIPLE MUXES ABERDEEN AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service has not yet been restored. Engineer now on site investigating cause of the failure. Root cause and estimated time of repair are not known at present. The next update will be issued upon service restoration.  
  Dialling Codes Affected:
0134001343014660154201807
01340013430146601542
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE : Reference 1020 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1020   Issue : FINAL  
  Detected Date: 09/01/2014   Detected Time: 01:55  
  Start Date: 09/01/2014   Start Time: 01:41  
  Actual Clear Date: 09/01/2014   Actual Clear Time: 09:18  
     
  Incident Headline: : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored between 05:08 and 09:18, following the power being restored to site and then the reload of software to SDH equipment. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0133701467016510173801887
01337014670165101738
 
  Duration: 0 days 07 hours 37 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE : Reference 1020 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1020   Issue : 4  
  Detected Date: 09/01/2014   Detected Time: 01:55  
  Start Date: 09/01/2014   Start Time: 01:41  
  Anticipated Clear Date: 09/01/2014   Anticipated Clear Time: 06:22  
  Next Update Date: 09/01/2014   Next Update Time: 06:22  
     
  Incident Headline: : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: A power engineer is currently on site sourcing spares. The next update will be issued upon service restoration or sooner if there is a significant change in situation.  
  Dialling Codes Affected:
0133701467016510173801887
01337014670165101738
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE : Reference 1020 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1020   Issue : 3  
  Detected Date: 09/01/2014   Detected Time: 01:55  
  Start Date: 09/01/2014   Start Time: 01:41  
  Anticipated Clear Date: 09/01/2014   Anticipated Clear Time: 06:00  
  Next Update Date: 09/01/2014   Next Update Time: 05:20  
     
  Incident Headline: : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service has not been restored. Power related issue suspected onsite, although not confirmed at present. Transmission engineer is onsite and the power engineer is due imminently. The next update will be issued when the cause has been identified and a resolution is being worked on.  
  Dialling Codes Affected:
01467016510173801887
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.