Saturday, June 25, 2016

Broadband Incident Report : ADSL :[BWLCH]: MUX 102 : LOSS OF SERVICE : Reference 31354 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31354   Issue : FINAL  
  Detected Date: 25/06/2016   Detected Time: 02:19  
  Start Date: 25/06/2016   Start Time: 02:09  
  Actual Clear Date: 25/06/2016   Actual Clear Time: 02:09  
     
  Incident Headline: ADSL :[BWLCH]: MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01874
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BWLCH]: MUX 102 : LOSS OF SERVICE : Reference 31356 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31356   Issue : FINAL  
  Detected Date: 25/06/2016   Detected Time: 02:17  
  Start Date: 25/06/2016   Start Time: 02:07  
  Actual Clear Date: 25/06/2016   Actual Clear Time: 02:07  
     
  Incident Headline: ADSL :[BWLCH]: MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01874
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BWLCH]: MUX 102 : LOSS OF SERVICE : Reference 31356 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31356   Issue : 1  
  Detected Date: 25/06/2016   Detected Time: 02:17  
  Start Date: 25/06/2016   Start Time: 02:07  
  Anticipated Clear Date: 25/06/2016   Anticipated Clear Time: 06:26  
  Next Update Date: 25/06/2016   Next Update Time: 03:26  
     
  Incident Headline: ADSL :[BWLCH]: MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01874
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BWLCH]: MUX 102 : LOSS OF SERVICE : Reference 31354 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31354   Issue : 1  
  Detected Date: 25/06/2016   Detected Time: 02:19  
  Start Date: 25/06/2016   Start Time: 02:09  
  Anticipated Clear Date: 25/06/2016   Anticipated Clear Time: 06:26  
  Next Update Date: 25/06/2016   Next Update Time: 03:26  
     
  Incident Headline: ADSL :[BWLCH]: MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01874
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, June 21, 2016

Broadband Incident Report : ADSL : MULTI MUXES SCOTLAND : LOSS OF SERVICE CI : Reference 30415 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30415   Issue : FINAL  
  Detected Date: 21/06/2016   Detected Time: 10:24  
  Start Date: 20/06/2016   Start Time: 15:10  
  Actual Clear Date: 21/06/2016   Actual Clear Time: 18:04  
     
  Incident Headline: ADSL : MULTI MUXES SCOTLAND : LOSS OF SERVICE CI  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 18:04 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01360 01436 01499
 
  Duration: 1 days 02 hours 54 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTI MUXES SCOTLAND : LOSS OF SERVICE CI : Reference 30415 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30415   Issue : FINAL  
  Detected Date: 21/06/2016   Detected Time: 10:24  
  Start Date: 20/06/2016   Start Time: 15:10  
  Actual Clear Date: 21/06/2016   Actual Clear Time: 18:04  
     
  Incident Headline: ADSL : MULTI MUXES SCOTLAND : LOSS OF SERVICE CI  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 18:04 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01360 01436 01499
 
  Duration: 1 days 02 hours 54 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTI MUXES SCOTLAND : LOSS OF SERVICE CI : Reference 30415 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30415   Issue : 4  
  Detected Date: 21/06/2016   Detected Time: 10:24  
  Start Date: 20/06/2016   Start Time: 15:10  
  Anticipated Clear Date: 21/06/2016   Anticipated Clear Time: 23:00  
  Next Update Date: 21/06/2016   Next Update Time: 19:30  
     
  Incident Headline: : MULTI MUXES SCOTLAND : LOSS OF SERVICE CI  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The fibre has been proved ok end to end, a task has been raised for an EES engineer to attend Scotstoun ETA 18:00. Spare card were ordered as a precaution this morning and should be onsite if required. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01360 01436 01499
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CARDROSS]: MUX 301 : LOSS OF SERVICE : Reference 30473 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30473   Issue : FINAL  
  Detected Date: 21/06/2016   Detected Time: 15:39  
  Start Date: 21/06/2016   Start Time: 15:35  
  Actual Clear Date: 21/06/2016   Actual Clear Time: 15:39  
     
  Incident Headline: ADSL :[CARDROSS]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service.  
  Closure Details: Service automatically restored at 15:39. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01389
 
  Duration: 0 days 00 hours 03 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CARDROSS]: MUX 301 : LOSS OF SERVICE : Reference 30473 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30473   Issue : FINAL  
  Detected Date: 21/06/2016   Detected Time: 15:39  
  Start Date: 21/06/2016   Start Time: 15:35  
  Actual Clear Date: 21/06/2016   Actual Clear Time: 15:39  
     
  Incident Headline: ADSL :[CARDROSS]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service.  
  Closure Details: Service automatically restored at 15:39. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01389
 
  Duration: 0 days 00 hours 03 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CARDROSS]: MUX 301 : LOSS OF SERVICE : Reference 30473 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30473   Issue : FINAL  
  Detected Date: 21/06/2016   Detected Time: 15:39  
  Start Date: 21/06/2016   Start Time: 15:35  
  Actual Clear Date: 21/06/2016   Actual Clear Time: 15:39  
     
  Incident Headline: ADSL :[CARDROSS]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service.  
  Closure Details: Service automatically restored at 15:39. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01389
 
  Duration: 0 days 00 hours 03 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTI MUXES SCOTLAND : LOSS OF SERVICE CI : Reference 30415 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30415   Issue : 3  
  Detected Date: 21/06/2016   Detected Time: 10:24  
  Start Date: 20/06/2016   Start Time: 15:10  
  Anticipated Clear Date: 21/06/2016   Anticipated Clear Time: 23:00  
  Next Update Date: 21/06/2016   Next Update Time: 18:00  
     
  Incident Headline: : MULTI MUXES SCOTLAND : LOSS OF SERVICE CI  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The jointing team are currently running in a temporary fibre cable to the underside deck of Erskine bridge, due to the nature of the construction of this deck this a long duration task. The PTO has said the cable will be installed within the next 2 hours and jointing will then commence. The PTO has also been asked to check a fibre on the off load cable as 767 Broadband customers have loss service. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01360 01436 01499
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CARDROSS]: MUX 301 : LOSS OF SERVICE : Reference 30473 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30473   Issue : FINAL  
  Detected Date: 21/06/2016   Detected Time: 15:39  
  Start Date: 21/06/2016   Start Time: 15:35  
  Actual Clear Date: 21/06/2016   Actual Clear Time: 15:39  
     
  Incident Headline: ADSL :[CARDROSS]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service.  
  Closure Details: Service automatically restored at 15:39. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01389
 
  Duration: 0 days 00 hours 03 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CARDROSS]: MUX 301 : LOSS OF SERVICE : Reference 30473 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30473   Issue : 1  
  Detected Date: 21/06/2016   Detected Time: 15:39  
  Start Date: 21/06/2016   Start Time: 15:35  
  Anticipated Clear Date: 21/06/2016   Anticipated Clear Time: 19:39  
  Next Update Date: 21/06/2016   Next Update Time: 16:39  
     
  Incident Headline: ADSL :[CARDROSS]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01389
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.