Wednesday, November 5, 2008

Broadband Incident Report : : GREAT MILTON MUX 101 AND MUX 102 : LOSS OF SERVICE : Reference 26750 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26750   Issue : FINAL  
  Detected Date: 05/11/2008   Detected Time: 14:42  
  Start Date: 05/11/2008   Start Time: 14:42  
  Actual Clear Date: 05/11/2008   Actual Clear Time: 16:15  
     
  Incident Headline: : GREAT MILTON MUX 101 AND MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing restoring on site power supply.

This issue may have been due to a Power Failure

BT regrets any inconvenience this may have caused.




 
  Dialling Codes Affected:
01844
 
     

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System Time Stamp: 05/11/2008 16:36

Broadband Incident Report : : GREAT MILTON MUX 101 AND MUX 102 : LOSS OF SERVICE : Reference 26750 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26750   Issue : 3  
  Detected Date: 05/11/2008   Detected Time: 14:42  
  Start Date: 05/11/2008   Start Time: 14:42  
  Anticipated Clear Date: 05/11/2008   Anticipated Clear Time: 17:25  
     
  Incident Headline: : GREAT MILTON MUX 101 AND MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

Service has now been restored, we are now monitoring for stability.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01844
 
     

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System Time Stamp: 05/11/2008 16:28

Broadband Incident Report : : GREAT MILTON MUX 101 AND MUX 102 : LOSS OF SERVICE : Reference 26750 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26750   Issue : 2  
  Detected Date: 05/11/2008   Detected Time: 14:42  
  Start Date: 05/11/2008   Start Time: 14:42  
  Anticipated Clear Date: 05/11/2008   Anticipated Clear Time: 16:42  
     
  Incident Headline: : GREAT MILTON MUX 101 AND MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01844
 
     

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System Time Stamp: 05/11/2008 15:26

Broadband Incident Report : : GREAT MILTON MUX 101 AND MUX 102 : LOSS OF SERVICE : Reference 26750 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26750   Issue : 1  
  Detected Date: 05/11/2008   Detected Time: 14:42  
  Start Date: 05/11/2008   Start Time: 14:42  
  Anticipated Clear Date: 05/11/2008   Anticipated Clear Time: 16:42  
     
  Incident Headline: : GREAT MILTON MUX 101 AND MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01844
 
     

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System Time Stamp: 05/11/2008 14:53

Tuesday, November 4, 2008

Broadband Incident Report : : HADDENHAM MUX 101 : LOSS OF SERVICE : Reference 26594 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26594   Issue : FINAL  
  Detected Date: 04/11/2008   Detected Time: 01:36  
  Start Date: 04/11/2008   Start Time: 01:33  
  Actual Clear Date: 04/11/2008   Actual Clear Time: 04:45  
     
  Incident Headline: : HADDENHAM MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored

Card Reseated

BT regrets any inconvenience this may have caused.




 
  Dialling Codes Affected:
01844
 
     

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System Time Stamp: 04/11/2008 04:53

Broadband Incident Report : : HADDENHAM MUX 101 : LOSS OF SERVICE : Reference 26594 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26594   Issue : 4  
  Detected Date: 04/11/2008   Detected Time: 01:36  
  Start Date: 04/11/2008   Start Time: 01:33  
  Anticipated Clear Date: 04/11/2008   Anticipated Clear Time: 05:25  
     
  Incident Headline: : HADDENHAM MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer and spare are now on site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01844
 
     

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System Time Stamp: 04/11/2008 04:33

Broadband Incident Report : : HADDENHAM MUX 101 : LOSS OF SERVICE : Reference 26594 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26594   Issue : 3  
  Detected Date: 04/11/2008   Detected Time: 01:36  
  Start Date: 04/11/2008   Start Time: 01:33  
  Anticipated Clear Date: 04/11/2008   Anticipated Clear Time: 05:00  
     
  Incident Headline: : HADDENHAM MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:
Spare card being collected and delivered to site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01844
 
     

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System Time Stamp: 04/11/2008 02:55

Broadband Incident Report : : HADDENHAM MUX 101 : LOSS OF SERVICE : Reference 26594 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26594   Issue : 1  
  Detected Date: 04/11/2008   Detected Time: 01:36  
  Start Date: 04/11/2008   Start Time: 01:33  
  Anticipated Clear Date: 04/11/2008   Anticipated Clear Time: 03:33  
     
  Incident Headline: : HADDENHAM MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of
 
  Dialling Codes Affected:
01844
 
     

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System Time Stamp: 04/11/2008 01:52

Monday, November 3, 2008

Broadband Incident Report : : IRTHLINGBOROUGH MUX 101: LOSS OF SERVICE : Reference 26566 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26566   Issue : 2  
  Detected Date: 03/11/2008   Detected Time: 19:49  
  Start Date: 03/11/2008   Start Time: 19:48  
  Anticipated Clear Date: 03/11/2008   Anticipated Clear Time: 21:48  
     
  Incident Headline: : IRTHLINGBOROUGH MUX 101: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:



A Field Maintenance Officer is travelling to site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01933
 
     

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System Time Stamp: 03/11/2008 20:30

Broadband Incident Report : : IRTHLINGBOROUGH MUX 101: LOSS OF SERVICE : Reference 26566 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26566   Issue : 1  
  Detected Date: 03/11/2008   Detected Time: 19:49  
  Start Date: 03/11/2008   Start Time: 19:48  
  Anticipated Clear Date: 03/11/2008   Anticipated Clear Time: 21:48  
     
  Incident Headline: : IRTHLINGBOROUGH MUX 101: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.


Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01933
 
     

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System Time Stamp: 03/11/2008 20:01

Broadband Incident Report : BILLINGSHURST MUX 101 : PARTIAL LOSS OF SERVICE : Reference 26534 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26534   Issue : 1  
  Detected Date: 03/11/2008   Detected Time: 13:22  
  Start Date: 03/11/2008   Start Time: 13:22  
  Anticipated Clear Date: 03/11/2008   Anticipated Clear Time: 15:22  
     
  Incident Headline: BILLINGSHURST MUX 101 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01403
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 03/11/2008 13:35