Friday, September 21, 2012

Broadband Incident Report : : BANGOR NODE 10020 : PARTIAL LOSS OF SERVICE : Reference 34538 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34538   Issue : FINAL  
  Detected Date: 21/09/2012   Detected Time: 09:43  
  Start Date: 21/09/2012   Start Time: 09:11  
  Actual Clear Date: 21/09/2012   Actual Clear Time: 13:35  
     
  Incident Headline: : BANGOR NODE 10020 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 13:35; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0124801286014070149201766
012860140701492
 
  Duration: 0 days 04 hours 24 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BANGOR NODE 10020 : PARTIAL LOSS OF SERVICE : Reference 34538 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34538   Issue : 4  
  Detected Date: 21/09/2012   Detected Time: 09:43  
  Start Date: 21/09/2012   Start Time: 09:11  
  Anticipated Clear Date: 21/09/2012   Anticipated Clear Time: 14:30  
  Next Update Date: 21/09/2012   Next Update Time: 14:30  
     
  Incident Headline: : BANGOR NODE 10020 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer now on site completing card changes.  
  Dialling Codes Affected:
0124801286014070149201766
012860140701492
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BANGOR NODE 10020 : PARTIAL LOSS OF SERVICE : Reference 34538 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34538   Issue : 3  
  Detected Date: 21/09/2012   Detected Time: 09:43  
  Start Date: 21/09/2012   Start Time: 09:11  
  Anticipated Clear Date: 21/09/2012   Anticipated Clear Time: 14:30  
  Next Update Date: 21/09/2012   Next Update Time: 13:30  
     
  Incident Headline: : BANGOR NODE 10020 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 13:30
 
  Dialling Codes Affected:
0124801286014070149201766
012860140701492
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BANGOR NODE 10020 : PARTIAL LOSS OF SERVICE : Reference 34538 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34538   Issue : 2  
  Detected Date: 21/09/2012   Detected Time: 09:43  
  Start Date: 21/09/2012   Start Time: 09:11  
  Anticipated Clear Date: 21/09/2012   Anticipated Clear Time: 13:00  
  Next Update Date: 21/09/2012   Next Update Time: 11:50  
     
  Incident Headline: : BANGOR NODE 10020 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics.  
  Dialling Codes Affected:
0124801286014070149201766
012860140701492
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BANGOR NODE 10020 : PARTIAL LOSS OF SERVICE : Reference 34538 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34538   Issue : 1  
  Detected Date: 21/09/2012   Detected Time: 09:43  
  Start Date: 21/09/2012   Start Time: 09:11  
  Anticipated Clear Date: 21/09/2012   Anticipated Clear Time: 13:00  
  Next Update Date: 21/09/2012   Next Update Time: 10:50  
     
  Incident Headline: : BANGOR NODE 10020 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
0124801286014070149201766
012860140701492
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BANGOR NODE 10020 : PARTIAL LOSS OF SERVICE : Reference 34511 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34511   Issue : 2  
  Detected Date: 21/09/2012   Detected Time: 05:45  
  Start Date: 21/09/2012   Start Time: 05:40  
  Anticipated Clear Date: 21/09/2012   Anticipated Clear Time: 05:45  
  Next Update Date: 21/09/2012   Next Update Time: 05:45  
     
  Incident Headline: : BANGOR NODE 10020 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Progress Details: Service has been restored as of 05.45; by completing: a remote reset of hardware.  
  Dialling Codes Affected:
0124801286014070149201766
012860140701492
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, September 20, 2012

Broadband Incident Report : : ERX 6 AT READING2 : DEGRADED SERVICE. : Reference 34440 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34440   Issue : 4  
  Detected Date: 20/09/2012   Detected Time: 18:13  
  Start Date: 20/09/2012   Start Time: 18:10  
  Anticipated Clear Date: 21/09/2012   Anticipated Clear Time: 10:30  
  Next Update Date: 21/09/2012   Next Update Time: 10:30  
     
  Incident Headline: : ERX 6 AT READING2 : DEGRADED SERVICE.  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service has been restored, waiting customer confirmation. Next update will be at 10.30.  
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ERX 6 AT READING2 : DEGRADED SERVICE. : Reference 34440 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34440   Issue : 3  
  Detected Date: 20/09/2012   Detected Time: 18:13  
  Start Date: 20/09/2012   Start Time: 18:10  
  Anticipated Clear Date: 20/09/2012   Anticipated Clear Time: 23:00  
  Next Update Date: 20/09/2012   Next Update Time: 22:30  
     
  Incident Headline: : ERX 6 AT READING2 : DEGRADED SERVICE.  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ERX 6 AT READING2 : DEGRADED SERVICE. : Reference 34440 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34440   Issue : 2  
  Detected Date: 20/09/2012   Detected Time: 18:13  
  Start Date: 20/09/2012   Start Time: 18:10  
  Anticipated Clear Date: 20/09/2012   Anticipated Clear Time: 21:50  
  Next Update Date: 20/09/2012   Next Update Time: 20:50  
     
  Incident Headline: : ERX 6 AT READING2 : DEGRADED SERVICE.  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Diagnostic testing ongoing. . Next update will be at 21.00  
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ERX 6 AT READING2 : DEGRADED SERVICE. : Reference 34440 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34440   Issue : 1  
  Detected Date: 20/09/2012   Detected Time: 18:13  
  Start Date: 20/09/2012   Start Time: 18:10  
  Anticipated Clear Date: 20/09/2012   Anticipated Clear Time: 20:40  
  Next Update Date: 20/09/2012   Next Update Time: 19:40  
     
  Incident Headline: : ERX 6 AT READING2 : DEGRADED SERVICE.  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CORFE CASTLE MUX 101 AND WORTH MATRAVERS MUX 101 : LOSS OF SERVICE : Reference 34321 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34321   Issue : FINAL  
  Detected Date: 20/09/2012   Detected Time: 02:28  
  Start Date: 20/09/2012   Start Time: 02:12  
  Actual Clear Date: 20/09/2012   Actual Clear Time: 05:04  
     
  Incident Headline: : CORFE CASTLE MUX 101 AND WORTH MATRAVERS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 05.04; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01929
 
  Duration: 0 days 02 hours 52 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CORFE CASTLE MUX 101 AND WORTH MATRAVERS MUX 101 : LOSS OF SERVICE : Reference 34321 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34321   Issue : 3  
  Detected Date: 20/09/2012   Detected Time: 02:28  
  Start Date: 20/09/2012   Start Time: 02:12  
  Anticipated Clear Date: 20/09/2012   Anticipated Clear Time: 06:30  
  Next Update Date: 20/09/2012   Next Update Time: 06:30  
     
  Incident Headline: : CORFE CASTLE MUX 101 AND WORTH MATRAVERS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Proved to faulty card, spare ordered, ETA 06.00.  
  Dialling Codes Affected:
01929
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CORFE CASTLE MUX 101 AND WORTH MATRAVERS MUX 101 : LOSS OF SERVICE : Reference 34321 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34321   Issue : 2  
  Detected Date: 20/09/2012   Detected Time: 02:28  
  Start Date: 20/09/2012   Start Time: 02:12  
  Anticipated Clear Date: 20/09/2012   Anticipated Clear Time: 06:11  
  Next Update Date: 20/09/2012   Next Update Time: 04:45  
     
  Incident Headline: : CORFE CASTLE MUX 101 AND WORTH MATRAVERS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer is en route to site investigate  
  Dialling Codes Affected:
01929
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.