Saturday, December 9, 2017

Broadband Incident Report : ADSL : HOAR CROSS : MUX 101 : LOSS OF SERVICE : Reference 70923 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 70923   Issue : FINAL  
  Detected Date: 09/12/2017   Detected Time: 01:39  
  Start Date: 09/12/2017   Start Time: 01:36  
  Actual Clear Date: 09/12/2017   Actual Clear Time: 02:31  
     
  Incident Headline: ADSL : HOAR CROSS : MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 02:31 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01283
 
  Duration: 0 days 00 hours 54 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[HOAR CROSS]: MUX 101 : LOSS OF SERVICE : Reference 70923 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 70923   Issue : 1  
  Detected Date: 09/12/2017   Detected Time: 01:39  
  Start Date: 09/12/2017   Start Time: 01:36  
  Anticipated Clear Date: 09/12/2017   Anticipated Clear Time: 05:39  
  Next Update Date: 09/12/2017   Next Update Time: 02:39  
     
  Incident Headline: ADSL :[HOAR CROSS]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO WCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01283
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, December 7, 2017

Broadband Incident Report : ADSL : CHRISTCHURCH : MUX 001 : LOSS OF SERVICE (CI) : Reference 70605 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 70605   Issue : FINAL  
  Detected Date: 07/12/2017   Detected Time: 12:49  
  Start Date: 07/12/2017   Start Time: 12:46  
  Actual Clear Date: 07/12/2017   Actual Clear Time: 16:27  
     
  Incident Headline: ADSL : CHRISTCHURCH : MUX 001 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 16:27 by remote configuration of the failed services. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01354
 
  Duration: 0 days 03 hours 40 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : CHRISTCHURCH : MUX 001 : LOSS OF SERVICE (CI) : Reference 70605 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 70605   Issue : 2  
  Detected Date: 07/12/2017   Detected Time: 12:49  
  Start Date: 07/12/2017   Start Time: 12:46  
  Anticipated Clear Date: 07/12/2017   Anticipated Clear Time: 16:49  
  Next Update Date: 07/12/2017   Next Update Time: 16:05  
     
  Incident Headline: ADSL : CHRISTCHURCH : MUX 001 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: A Precision Test Officer is en route to Bedford to investigate a suspected fibre fault ETA 14:30. Replacement hardware has been ordered as a parallel action ETA to be advised Next update will be issued upon service restoration unless there should be a significant development.
 
  Dialling Codes Affected:
01354
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CHRISTCHURCH]: MUX 001 : LOSS OF SERVICE : Reference 70605 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 70605   Issue : 1  
  Detected Date: 07/12/2017   Detected Time: 12:49  
  Start Date: 07/12/2017   Start Time: 12:46  
  Anticipated Clear Date: 07/12/2017   Anticipated Clear Time: 16:49  
  Next Update Date: 07/12/2017   Next Update Time: 13:49  
     
  Incident Headline: ADSL :[CHRISTCHURCH]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO WCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01354
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, December 6, 2017

Broadband Incident Report : ADSL : WORTH MATRAVERS : MUX 101 : LOSS OF SERVICE : Reference 70260 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 70260   Issue : FINAL  
  Detected Date: 06/12/2017   Detected Time: 02:22  
  Start Date: 06/12/2017   Start Time: 02:20  
  Actual Clear Date: 06/12/2017   Actual Clear Time: 02:22  
     
  Incident Headline: ADSL : WORTH MATRAVERS : MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 02:22. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01929
 
  Duration: 0 days 00 hours 01 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[WORTH MATRAVERS]: MUX 101 : LOSS OF SERVICE : Reference 70260 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 70260   Issue : FINAL  
  Detected Date: 06/12/2017   Detected Time: 02:22  
  Start Date: 06/12/2017   Start Time: 02:20  
  Actual Clear Date: 06/12/2017   Actual Clear Time: 02:22  
     
  Incident Headline: ADSL :[WORTH MATRAVERS]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 02:22 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01929
 
  Duration: 0 days 00 hours 01 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.