Broadband Incident Report : : OATLANDS MOUNT MUX 101 : LOSS OF SERVICE : Reference 29977 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29977		Issue :	FINAL
	Detected Date:	04/12/2009		Detected Time:	08:42
	Start Date:	04/12/2009		Start Time:	08:41
	Actual Clear Date:	04/12/2009		Actual Clear Time:	12:29
	Incident Headline:	: OATLANDS MOUNT MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored. This issue may have been due to a fibre fault. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01423

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System Time Stamp: 04/12/2009 20:41

Broadband Incident Report : : OATLANDS MOUNT MUX 101 : LOSS OF SERVICE : Reference 29977 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29977		Issue :	4
	Detected Date:	04/12/2009		Detected Time:	08:42
	Start Date:	04/12/2009		Start Time:	08:41
	Anticipated Clear Date:	04/12/2009		Anticipated Clear Time:	15:29
	Incident Headline:	: OATLANDS MOUNT MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 12:29, we are now monitoring for a stability period of 3 hours. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01423

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System Time Stamp: 04/12/2009 13:06

Broadband Incident Report : : OATLANDS MOUNT MUX 101 : LOSS OF SERVICE : Reference 29977 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29977		Issue :	3
	Detected Date:	04/12/2009		Detected Time:	08:42
	Start Date:	04/12/2009		Start Time:	08:41
	Anticipated Clear Date:	04/12/2009		Anticipated Clear Time:	12:40
	Incident Headline:	: OATLANDS MOUNT MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01423

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System Time Stamp: 04/12/2009 11:12

Broadband Incident Report : : OATLANDS MOUNT MUX 101 : LOSS OF SERVICE : Reference 29977 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29977		Issue :	2
	Detected Date:	04/12/2009		Detected Time:	08:42
	Start Date:	04/12/2009		Start Time:	08:41
	Anticipated Clear Date:	04/12/2009		Anticipated Clear Time:	12:40
	Incident Headline:	: OATLANDS MOUNT MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: ---------------------------------- An Engineer has been tasked to site. ---------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01423

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System Time Stamp: 04/12/2009 10:25

Broadband Incident Report : : OATLANDS MOUNT MUX 101 : LOSS OF SERVICE : Reference 29977 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29977		Issue :	1
	Detected Date:	04/12/2009		Detected Time:	08:42
	Start Date:	04/12/2009		Start Time:	08:41
	Anticipated Clear Date:	04/12/2009		Anticipated Clear Time:	12:40
	Incident Headline:	: OATLANDS MOUNT MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01423

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System Time Stamp: 04/12/2009 08:59

Broadband Incident Report : TYWYN ADSL 101 : LOSS OF SERVICE : Reference 29853 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29853		Issue :	FINAL
	Detected Date:	03/12/2009		Detected Time:	08:32
	Start Date:	03/12/2009		Start Time:	08:30
	Actual Clear Date:	04/12/2009		Actual Clear Time:	05:30
	Incident Headline:	TYWYN ADSL 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01654

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System Time Stamp: 04/12/2009 08:14

Broadband Incident Report : : TYWYN ADSL 101 : LOSS OF SERVICE : Reference 29853 : Issue 10 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29853		Issue :	10
	Detected Date:	03/12/2009		Detected Time:	08:32
	Start Date:	03/12/2009		Start Time:	08:30
	Anticipated Clear Date:	04/12/2009		Anticipated Clear Time:	05:41
	Incident Headline:	: TYWYN ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 05:30 , we are now monitoring for a stability period of 3 hours. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01654

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System Time Stamp: 04/12/2009 06:06