Saturday, June 16, 2018

Broadband Incident Report : ADSL : UPLAWMOOR : MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 644764 : Issue FINAL

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Incident Manager - Automatic Mailer.
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BT Wholesale - Broadband Incident Report
 
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 644764   Issue : FINAL  
  Detected DATE: 16/06/2018   Detected TIME: 21:21  
  START DATE: 16/06/2018   START TIME: 21:11  
  Actual CLEAR DATE: 16/06/2018   Actual CLEAR TIME: 21:45  
     
  Incident Headline: ADSL : UPLAWMOOR : MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED  
     
  Closure Details: Incident cancelled - Local power outage no failure on the BT Network â€" DNO REF G784AB78.  
  Dialing Codes Affected: 01505  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[UPLAWMOOR TE]: MUX 101 : LOSS OF SERVICE : Reference 644764 : Issue INITIAL

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Incident Manager - Automatic Mailer.
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BT Wholesale - Broadband Incident Report
 
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 644764   Issue : 1  
  Detected DATE: 16/06/2018   Detected TIME: 21:21  
  START DATE: 16/06/2018   START TIME: 21:11  
  Anticipated CLEAR DATE: 17/06/2018   Anticipated CLEAR TIME: 02:11  
  Next Update Date: 16/06/2018   Next Update Time: 22:21  
     
  Incident Headline: ADSL :[UPLAWMOOR TE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.  
  Dialing Codes Affected: 01505  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, June 14, 2018

Minutes Silence for Grenfell HD54385

 

 

bt wholesale

 

 

National 1 Minutes silence

 

NOTIFICATION

 

Hello,

 

As you may be aware there is a national 1 minutes silence today at 12.00 to remember the victims of the Grenfell Tower tragedy which took place 1 year ago today.

 

We would like to observe this so can you please try not to contact us around this time or if you are on a call or e-chat with us during this time please feel free to participate with us or please be advised that you will be placed on hold.

Regards,

Kevin Wright
Wholesale Customer Helpdesk
BT Wholesale Customer Service | BT Wholesale

Telephone: 0800 783 5639 option 1

20CN & 21CN Systems
broadband.eco.admin@bt.com

Web:
www.btwholesale.com

BT Wholesale is a world-class enabler of converged network solutions.





 

 

British Telecommunications plc
Registered Office: 81 Newgate St, LondonEC1A 7AJ
Registered in England No: 1800000

 

 

This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

 

BT Wholesale

 

 

Wednesday, May 30, 2018

Broadband Incident Report : ADSL : MAENTWROG UXD5 : MUX 001 : LOSS OF SERVICE : Reference 641782 : Issue FINAL

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Incident Manager - Automatic Mailer.
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BT Wholesale - Broadband Incident Report
 
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 641782   Issue : FINAL  
  Detected DATE: 30/05/2018   Detected TIME: 13:48  
  START DATE: 30/05/2018   START TIME: 13:43  
  Actual CLEAR DATE: 30/05/2018   Actual CLEAR TIME: 17:07  
     
  Incident Headline: ADSL : MAENTWROG UXD5 : MUX 001 : LOSS OF SERVICE  
     
  Closure Details: Service fully restored as of 16:28. Hardware changed at Chester City Walls TE.  
  Dialing Codes Affected: 01766  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MAENTWROG UXD5 : MUX 001 : LOSS OF SERVICE : Reference 641782 : Issue UPDATE 2

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Incident Manager - Automatic Mailer.
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BT Wholesale - Broadband Incident Report
 
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 641782   Issue : 2  
  Detected DATE: 30/05/2018   Detected TIME: 13:48  
  START DATE: 30/05/2018   START TIME: 13:43  
  Anticipated CLEAR DATE: 30/05/2018   Anticipated CLEAR TIME: 18:44  
  Next Update Date: 30/05/2018   Next Update Time: 17:00  
     
  Incident Headline: ADSL : MAENTWROG UXD5 : MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your End Users may be experiencing a loss of service.  
  Progress Details:  
  Dialing Codes Affected: 01766  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[MAENTWROG UXD5]: MUX 001 : LOSS OF SERVICE : Reference 641782 : Issue INITIAL

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

 
BT Wholesale - Broadband Incident Report
 
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 641782   Issue : 1  
  Detected DATE: 30/05/2018   Detected TIME: 13:48  
  START DATE: 30/05/2018   START TIME: 13:44  
  Anticipated CLEAR DATE: 30/05/2018   Anticipated CLEAR TIME: 18:44  
  Next Update Date: 30/05/2018   Next Update Time: 14:48  
     
  Incident Headline: ADSL :[MAENTWROG UXD5]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.  
  Dialing Codes Affected: 01766  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, May 28, 2018

Broadband Incident Report : ADSL :MAENTWROG : MUX 001 : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 641376 : Issue FINAL

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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BT Wholesale - Broadband Incident Report
 
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 641376   Issue : FINAL  
  Detected DATE: 28/05/2018   Detected TIME: 11:23  
  START DATE: 28/05/2018   START TIME: 11:13  
  Actual CLEAR DATE: 28/05/2018   Actual CLEAR TIME: 12:34  
     
  Incident Headline: ADSL :MAENTWROG : MUX 001 : LOSS OF SERVICE : INCIDENT CANCELLED  
     
  Closure Details: Incident cancelled - Local power outage no failure on the BT Network â€" DNO reference SPLL414HN.  
  Dialing Codes Affected: 01766  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.