Tuesday, August 23, 2016

Broadband Incident Report : :[GREAT WITLEY] MUX LINE CARD : LOSS OF SERVICE : Reference 42542 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42542   Issue : FINAL  
  Detected Date: 23/08/2016   Detected Time: 15:33  
  Start Date: 23/08/2016   Start Time: 15:26  
  Actual Clear Date: 23/08/2016   Actual Clear Time: 16:04  
     
  Incident Headline: :[GREAT WITLEY] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01299
 
  Duration: 0 days 00 hours 38 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[GREAT WITLEY] MUX LINE CARD : LOSS OF SERVICE : Reference 42542 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42542   Issue : 1  
  Detected Date: 23/08/2016   Detected Time: 15:33  
  Start Date: 23/08/2016   Start Time: 15:26  
  Anticipated Clear Date: 24/08/2016   Anticipated Clear Time: 15:33  
  Next Update Date: 24/08/2016   Next Update Time: 15:33  
     
  Incident Headline: :[GREAT WITLEY] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01299
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, August 22, 2016

Broadband Incident Report : ADSL :[FINTRY]: MUX 101 : LOSS OF SERVICE : Reference 42244 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42244   Issue : FINAL  
  Detected Date: 22/08/2016   Detected Time: 10:21  
  Start Date: 22/08/2016   Start Time: 10:16  
  Actual Clear Date: 22/08/2016   Actual Clear Time: 15:56  
     
  Incident Headline: ADSL :[FINTRY]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service fully restored at 15:56 after fibres were re-spliced at Glasgow Barrhead. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01360
 
  Duration: 0 days 05 hours 39 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[FINTRY]: MUX 101 : LOSS OF SERVICE : Reference 42244 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42244   Issue : 2  
  Detected Date: 22/08/2016   Detected Time: 10:21  
  Start Date: 22/08/2016   Start Time: 10:16  
  Anticipated Clear Date: 22/08/2016   Anticipated Clear Time: 14:30  
  Next Update Date: 22/08/2016   Next Update Time: 13:00  
     
  Incident Headline: ADSL :[FINTRY]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This is running as a child case of the parent P1 incident IMT42247/16. Engineers have been tasked to both ends to investigate the root cause, ETA Barrhead 11:30 and 11:45 to Scotstoun. Spares have been order no ETA at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01360
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[FINTRY]: MUX 101 : LOSS OF SERVICE : Reference 42244 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42244   Issue : 1  
  Detected Date: 22/08/2016   Detected Time: 10:21  
  Start Date: 22/08/2016   Start Time: 10:16  
  Anticipated Clear Date: 22/08/2016   Anticipated Clear Time: 14:21  
  Next Update Date: 22/08/2016   Next Update Time: 11:21  
     
  Incident Headline: ADSL :[FINTRY]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01360
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, August 19, 2016

Broadband Incident Report : ADSL :[FARNBOROUGH WARWICKS]: MUX 101 : LOSS OF SERVICE : Reference 41865 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41865   Issue : 1  
  Detected Date: 19/08/2016   Detected Time: 00:48  
  Start Date: 19/08/2016   Start Time: 00:38  
  Anticipated Clear Date: 19/08/2016   Anticipated Clear Time: 04:48  
  Next Update Date: 19/08/2016   Next Update Time: 01:48  
     
  Incident Headline: ADSL :[FARNBOROUGH WARWICKS]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01295
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, August 18, 2016

Broadband Incident Report : 20CN ADSL : SHEFFIELD ELDON HSE 1ST FLR TRS NO 5 : EMERGENCY PEW : Reference 41694 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41694   Issue : FINAL  
  Detected Date: 18/08/2016   Detected Time: 01:11  
  Start Date: 18/08/2016   Start Time: 01:11  
  Actual Clear Date: 18/08/2016   Actual Clear Time: 05:55  
     
  Incident Headline: 20CN ADSL : SHEFFIELD ELDON HSE 1ST FLR TRS NO 5 : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 02:25 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01434 01723
 
  Duration: 0 days 04 hours 44 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.