Friday, September 30, 2016

Broadband Incident Report : ADSL : RISELEY MUX 101 : LOSS OF SERVICE : Reference 49444 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49444   Issue : FINAL  
  Detected Date: 29/09/2016   Detected Time: 12:02  
  Start Date: 29/09/2016   Start Time: 11:58  
  Actual Clear Date: 30/09/2016   Actual Clear Time: 00:51  
     
  Incident Headline: ADSL : RISELEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service fully restored at 00:51 following the repair of a fibre cable at Riseley. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01234
 
  Duration: 0 days 12 hours 52 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : RISELEY MUX 101 : LOSS OF SERVICE : Reference 49444 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49444   Issue : FINAL  
  Detected Date: 29/09/2016   Detected Time: 12:02  
  Start Date: 29/09/2016   Start Time: 11:58  
  Actual Clear Date: 30/09/2016   Actual Clear Time: 00:51  
     
  Incident Headline: ADSL : RISELEY MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service fully restored at 00:51 following the repair of a fibre cable at Riseley. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01234
 
  Duration: 0 days 12 hours 52 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, September 29, 2016

Broadband Incident Report : ADSL : RISELEY MUX 301 : LOSS OF SERVICE : Reference 49466 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49466   Issue : FINAL  
  Detected Date: 29/09/2016   Detected Time: 13:13  
  Start Date: 29/09/2016   Start Time: 13:10  
  Actual Clear Date: 29/09/2016   Actual Clear Time: 22:50  
     
  Incident Headline: ADSL : RISELEY MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for 492 Broadband customers.  
  Closure Details: Customer service was restored at 22:50 following the repair of a fibre cable at Riseley. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01234
 
  Duration: 0 days 09 hours 39 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[RISELEY BEDS]: MUX 101 : LOSS OF SERVICE : Reference 49444 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49444   Issue : 4  
  Detected Date: 29/09/2016   Detected Time: 12:02  
  Start Date: 29/09/2016   Start Time: 11:58  
  Anticipated Clear Date: 30/09/2016   Anticipated Clear Time: 06:00  
  Next Update Date: 30/09/2016   Next Update Time: 06:00  
     
  Incident Headline: ADSL :[RISELEY BEDS]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The cables are now in the ground and the team are preparing the cables for splicing. This is expected to take until 22:00. Once the prep work is completed, splicing will commence. Estimated completion time is anticipated to be at 04:00. Root cause has been identified to be 3rd party damage to multiple fibre cables. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01234
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[RISELEY BEDS]: MUX 301 : LOSS OF SERVICE : Reference 49466 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49466   Issue : 3  
  Detected Date: 29/09/2016   Detected Time: 13:13  
  Start Date: 29/09/2016   Start Time: 13:10  
  Anticipated Clear Date: 29/09/2016   Anticipated Clear Time: 23:27  
  Next Update Date: 29/09/2016   Next Update Time: 23:00  
     
  Incident Headline: ADSL :[RISELEY BEDS]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The cables are now in the ground and the team are preparing the cables for splicing. This is expected to take until 22:00. Once the prep work is completed, splicing will commence. Estimated completion time is anticipated to be at 04:00. Root cause has been identified to be 3rd party damage to multiple fibre cables. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01234
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[RISELEY BEDS]: MUX 301 : LOSS OF SERVICE : Reference 49466 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49466   Issue : 2  
  Detected Date: 29/09/2016   Detected Time: 13:13  
  Start Date: 29/09/2016   Start Time: 13:10  
  Anticipated Clear Date: 29/09/2016   Anticipated Clear Time: 17:13  
  Next Update Date: 29/09/2016   Next Update Time: 15:48  
     
  Incident Headline: ADSL :[RISELEY BEDS]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Precision Test officer is onsite and has located the damage to 6.8 KM from Riseley on the main road to Sharnbrook. 3rd party contractors have damaged the cable whilst erecting new poles. Dark fibre options are being investigated. Next update will be issued at 16:30 unless there should be a significant development.  
  Dialling Codes Affected:
01234
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[RISELEY BEDS]: MUX 101 : LOSS OF SERVICE : Reference 49444 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49444   Issue : 3  
  Detected Date: 29/09/2016   Detected Time: 12:02  
  Start Date: 29/09/2016   Start Time: 11:58  
  Anticipated Clear Date: 29/09/2016   Anticipated Clear Time: 16:02  
  Next Update Date: 29/09/2016   Next Update Time: 16:36  
     
  Incident Headline: ADSL :[RISELEY BEDS]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: A Precision Test officer is onsite and has located cable damage to 6.8 KM from Riseley on the main road to Sharnbrook. Dark fibre options are being investigated.  
  Dialling Codes Affected:
01234
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.