Friday, January 20, 2017

Broadband Incident Report : ADSL :[GARBOLDISHAM]: MUX 301 : LOSS OF SERVICE : Reference 3559 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3559   Issue : FINAL  
  Detected Date: 20/01/2017   Detected Time: 09:16  
  Start Date: 20/01/2017   Start Time: 09:06  
  Actual Clear Date: 20/01/2017   Actual Clear Time: 09:07  
     
  Incident Headline: ADSL :[GARBOLDISHAM]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 09:07. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01953
 
  Duration: 0 days 00 hours 01 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GARBOLDISHAM]: MUX 301 : LOSS OF SERVICE : Reference 3559 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3559   Issue : FINAL  
  Detected Date: 20/01/2017   Detected Time: 09:16  
  Start Date: 20/01/2017   Start Time: 09:06  
  Actual Clear Date: 20/01/2017   Actual Clear Time: 09:07  
     
  Incident Headline: ADSL :[GARBOLDISHAM]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service.  
  Closure Details: Service has been restored as of 09:07. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01953
 
  Duration: 0 days 00 hours 01 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GARBOLDISHAM]: MUX 301 : LOSS OF SERVICE : Reference 3559 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3559   Issue : 1  
  Detected Date: 20/01/2017   Detected Time: 09:16  
  Start Date: 20/01/2017   Start Time: 09:06  
  Anticipated Clear Date: 20/01/2017   Anticipated Clear Time: 13:16  
  Next Update Date: 20/01/2017   Next Update Time: 10:16  
     
  Incident Headline: ADSL :[GARBOLDISHAM]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01953
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE : Reference 3490 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3490   Issue : FINAL  
  Detected Date: 20/01/2017   Detected Time: 02:05  
  Start Date: 20/01/2017   Start Time: 02:02  
  Actual Clear Date: 20/01/2017   Actual Clear Time: 02:02  
     
  Incident Headline: ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident cancelled as outage is due to planned works on PW319317 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01871
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE : Reference 3490 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3490   Issue : FINAL  
  Detected Date: 20/01/2017   Detected Time: 02:05  
  Start Date: 20/01/2017   Start Time: 02:02  
  Actual Clear Date: 20/01/2017   Actual Clear Time: 02:02  
     
  Incident Headline: ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident cancelled as outage is due to planned works on PW319317 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01871
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE : Reference 3490 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3490   Issue : 1  
  Detected Date: 20/01/2017   Detected Time: 02:05  
  Start Date: 20/01/2017   Start Time: 02:02  
  Anticipated Clear Date: 20/01/2017   Anticipated Clear Time: 06:05  
  Next Update Date: 20/01/2017   Next Update Time: 03:05  
     
  Incident Headline: ADSL :[CASTLEBAY]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01871
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ORNSAY ISLE OF]: MUX 101 : LOSS OF SERVICE (CANCELLED) : Reference 3473 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 3473   Issue : FINAL  
  Detected Date: 20/01/2017   Detected Time: 00:37  
  Start Date: 20/01/2017   Start Time: 00:35  
  Actual Clear Date: 20/01/2017   Actual Clear Time: 00:35  
     
  Incident Headline: ADSL :[ORNSAY ISLE OF]: MUX 101 : LOSS OF SERVICE (CANCELLED)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Incident cancelled as outage is due to planned works on PW265642 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01471
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.