Wednesday, December 7, 2016

Broadband Incident Report : : 4 MUXES NORTH SCOTLAND : LOSS OF SERVICE EPEW : Reference 108184 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 108184   Issue : 1  
  Detected Date: 07/12/2016   Detected Time: 16:01  
  Start Date: 07/12/2016   Start Time: 16:01  
  Anticipated Clear Date: 08/12/2016   Anticipated Clear Time: 06:00  
  Next Update Date: 08/12/2016   Next Update Time: 02:00  
     
  Incident Headline: : 4 MUXES NORTH SCOTLAND : LOSS OF SERVICE EPEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01470 01478
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[SKEABOST BRIDGE] MUX LINE CARD : LOSS OF SERVICE : Reference 107237 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 107237   Issue : FINAL  
  Detected Date: 02/12/2016   Detected Time: 00:36  
  Start Date: 02/12/2016   Start Time: 00:26  
  Actual Clear Date: 02/12/2016   Actual Clear Time: 12:16  
     
  Incident Headline: :[SKEABOST BRIDGE] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 12:13; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01470
 
  Duration: 0 days 11 hours 49 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SICKLESMERE]: MUX 101 : LOSS OF SERVICE : Reference 108025 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 108025   Issue : FINAL  
  Detected Date: 07/12/2016   Detected Time: 01:14  
  Start Date: 07/12/2016   Start Time: 01:11  
  Actual Clear Date: 07/12/2016   Actual Clear Time: 01:17  
     
  Incident Headline: ADSL :[SICKLESMERE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service automatically restored at 01:17. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01284
 
  Duration: 0 days 00 hours 05 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : SKEABOST BRIDGE : MUX 101 : LOSS OF SERVICE (CI) : Reference 108005 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 108005   Issue : FINAL  
  Detected Date: 06/12/2016   Detected Time: 21:06  
  Start Date: 06/12/2016   Start Time: 19:48  
  Actual Clear Date: 07/12/2016   Actual Clear Time: 00:50  
     
  Incident Headline: ADSL : SKEABOST BRIDGE : MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Loss of internet services for 175 Broadband customers.  
  Closure Details: Customer service was restored at 00:05 following the removal of a fibre micro-bend within the fibre tray at Portree. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01470
 
  Duration: 0 days 05 hours 02 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SICKLESMERE]: MUX 101 : LOSS OF SERVICE : Reference 108025 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 108025   Issue : 1  
  Detected Date: 07/12/2016   Detected Time: 01:14  
  Start Date: 07/12/2016   Start Time: 01:11  
  Anticipated Clear Date: 07/12/2016   Anticipated Clear Time: 05:14  
  Next Update Date: 07/12/2016   Next Update Time: 02:14  
     
  Incident Headline: ADSL :[SICKLESMERE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01284
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, December 6, 2016

Broadband Incident Report : ADSL : SKEABOST BRIDGE : MUX 101 : LOSS OF SERVICE (CI) : Reference 108005 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 108005   Issue : 6  
  Detected Date: 06/12/2016   Detected Time: 21:06  
  Start Date: 06/12/2016   Start Time: 19:48  
  Anticipated Clear Date: 07/12/2016   Anticipated Clear Time: 02:30  
  Next Update Date: 07/12/2016   Next Update Time: 01:30  
     
  Incident Headline: ADSL : SKEABOST BRIDGE : MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 175 Broadband customers. The TNOC have raised a FRAC requesting a Precision Test Officer assist the investigations. The EES engineers remain onsite at Dunvegan and Portree. Spares are en route to site with estimated delivery times ranging from 01:42 to 03:39. Root cause and estimated time of repair are not known at present. Next update will be issued by 01:30 or upon a significant development.  
  Dialling Codes Affected:
01470
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[SKEABOST BRIDGE] MUX LINE CARD : LOSS OF SERVICE : Reference 107981 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 107981   Issue : FINAL  
  Detected Date: 06/12/2016   Detected Time: 20:16  
  Start Date: 06/12/2016   Start Time: 20:06  
  Actual Clear Date: 06/12/2016   Actual Clear Time: 22:19  
     
  Incident Headline: :[SKEABOST BRIDGE] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01470 01681
 
  Duration: 0 days 02 hours 13 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.