Broadband Incident Report : LLANDUDNO MUX 101 : DEGRADED SERVICE : Reference 17032 : Issue 6 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17032		Issue :	6
	Detected Date:	09/07/2009		Detected Time:	11:00
	Start Date:	09/07/2009		Start Time:	10:59
	Anticipated Clear Date:	09/07/2009		Anticipated Clear Time:	21:40
	Incident Headline:	LLANDUDNO MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01492

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System Time Stamp: 09/07/2009 20:46

Broadband Incident Report : LLANDUDNO MUX 101 : DEGRADED SERVICE : Reference 17032 : Issue 5 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17032		Issue :	5
	Detected Date:	09/07/2009		Detected Time:	11:00
	Start Date:	09/07/2009		Start Time:	10:59
	Anticipated Clear Date:	09/07/2009		Anticipated Clear Time:	21:30
	Incident Headline:	LLANDUDNO MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01492

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System Time Stamp: 09/07/2009 14:11

Broadband Incident Report : LLANDUDNO MUX 101 : DEGRADED SERVICE : Reference 17032 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17032		Issue :	4
	Detected Date:	09/07/2009		Detected Time:	11:00
	Start Date:	09/07/2009		Start Time:	10:59
	Anticipated Clear Date:	09/07/2009		Anticipated Clear Time:	16:00
	Incident Headline:	LLANDUDNO MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01492

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System Time Stamp: 09/07/2009 13:50

Broadband Incident Report : LLANDUDNO MUX 101 : DEGRADED SERVICE : Reference 17032 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17032		Issue :	3
	Detected Date:	09/07/2009		Detected Time:	11:00
	Start Date:	09/07/2009		Start Time:	10:59
	Anticipated Clear Date:	09/07/2009		Anticipated Clear Time:	14:30
	Incident Headline:	LLANDUDNO MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01492

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System Time Stamp: 09/07/2009 12:35

Broadband Incident Report : LLANDUDNO MUX 101 : DEGRADED SERVICE : Reference 17032 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17032		Issue :	2
	Detected Date:	09/07/2009		Detected Time:	11:00
	Start Date:	09/07/2009		Start Time:	10:59
	Anticipated Clear Date:	09/07/2009		Anticipated Clear Time:	12:59
	Incident Headline:	LLANDUDNO MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01492

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System Time Stamp: 09/07/2009 11:35

Broadband Incident Report : LLANDUDNO MUX 101 : DEGRADED SERVICE : Reference 17032 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17032		Issue :	1
	Detected Date:	09/07/2009		Detected Time:	11:00
	Start Date:	09/07/2009		Start Time:	10:59
	Anticipated Clear Date:	09/07/2009		Anticipated Clear Time:	12:59
	Incident Headline:	LLANDUDNO MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01492

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System Time Stamp: 09/07/2009 11:12

Broadband Incident Report : : 6 MUXS IN ROMFORD AREA : LOSS OF SERVICE : Reference 16954 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16954		Issue :	FINAL
	Detected Date:	08/07/2009		Detected Time:	10:47
	Start Date:	08/07/2009		Start Time:	10:47
	Actual Clear Date:	09/07/2009		Actual Clear Time:	04:05
	Incident Headline:	: 6 MUXS IN ROMFORD AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Connector Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01708 0203022 0203225 0208257 0208279 0208281 0208418 0208502 0208508 0208532 0208923 0208925 0208926

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System Time Stamp: 09/07/2009 08:03