Friday, April 13, 2018

Broadband Incident Report : ADSL : ISLE OF ORNSAY MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 634650 : Issue FINAL

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 634650   Issue : FINAL  
  Detected DATE: 13/04/2018   Detected TIME: 00:07  
  START DATE: 13/04/2018   START TIME: 00:05  
  Actual CLEAR DATE: 13/04/2018   Actual CLEAR TIME: 00:13  
     
  Incident Headline: ADSL : ISLE OF ORNSAY MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED  
     
  Closure Details: Incident cancelled as root cause identified as being cable planned work PW504843.  
  Dialing Codes Affected: 014718  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ISLE OF ORNSAY]: MUX 101 : LOSS OF SERVICE : Reference 634650 : Issue INITIAL

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 634650   Issue : 1  
  Detected DATE: 13/04/2018   Detected TIME: 00:07  
  START DATE: 13/04/2018   START TIME: 00:05  
  Anticipated CLEAR DATE: 13/04/2018   Anticipated CLEAR TIME: 05:05  
  Next Update Date: 13/04/2018   Next Update Time: 01:07  
     
  Incident Headline: ADSL :[ISLE OF ORNSAY]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.  
  Dialing Codes Affected: 014718  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, April 11, 2018

Broadband Incident Report : ADSL : ULLAPOOL : MUX 301 : LOSS OF SERVICE (CANCELLED) : Reference 634380 : Issue FINAL

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 634380   Issue : FINAL  
  Detected DATE: 11/04/2018   Detected TIME: 01:00  
  START DATE: 11/04/2018   START TIME: 00:49  
  Actual CLEAR DATE: 11/04/2018   Actual CLEAR TIME: 01:14  
     
  Incident Headline: ADSL : ULLAPOOL : MUX 301 : LOSS OF SERVICE (CANCELLED)  
     
  Closure Details: Incident cancelled - Failure proved to a Planned Engineering Work (PEW) PW504217.  
  Dialing Codes Affected: 01854  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ULLAPOOL]: MUX 301 : LOSS OF SERVICE : Reference 634380 : Issue INITIAL

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 634380   Issue : 1  
  Detected DATE: 11/04/2018   Detected TIME: 01:00  
  START DATE: 11/04/2018   START TIME: 00:49  
  Anticipated CLEAR DATE: 11/04/2018   Anticipated CLEAR TIME: 05:49  
  Next Update Date: 11/04/2018   Next Update Time: 02:00  
     
  Incident Headline: ADSL :[ULLAPOOL]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.  
  Dialing Codes Affected: 01854  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : DURNESS : MUX 301 : LOSS OF SERVICE (CANCELLED) : Reference 634368 : Issue FINAL

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 634368   Issue : FINAL  
  Detected DATE: 10/04/2018   Detected TIME: 23:46  
  START DATE: 10/04/2018   START TIME: 23:35  
  Actual CLEAR DATE: 11/04/2018   Actual CLEAR TIME: 00:26  
     
  Incident Headline: ADSL : DURNESS : MUX 301 : LOSS OF SERVICE (CANCELLED)  
     
  Closure Details: Incident cancelled - Local power outage no failure on the BT Network รข€" DNO REF 174525  
  Dialing Codes Affected: 019715  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, April 10, 2018

Broadband Incident Report : ADSL :[DURNESS TE]: MUX 301 : LOSS OF SERVICE : Reference 634368 : Issue INITIAL

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 634368   Issue : 1  
  Detected DATE: 10/04/2018   Detected TIME: 23:46  
  START DATE: 10/04/2018   START TIME: 23:35  
  Anticipated CLEAR DATE: 11/04/2018   Anticipated CLEAR TIME: 04:35  
  Next Update Date: 11/04/2018   Next Update Time: 00:46  
     
  Incident Headline: ADSL :[DURNESS TE]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.  
  Dialing Codes Affected: 019715  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Saturday, April 7, 2018

Broadband Incident Report : ADSL : TYNYGROES MUX TYE_DSL_101 : EMERGENCY PEW : Reference 633893 : Issue FINAL

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 633893   Issue : FINAL  
  Detected DATE: 06/04/2018   Detected TIME: 21:37  
  START DATE: 06/04/2018   START TIME: 21:37  
  Actual CLEAR DATE: 07/04/2018   Actual CLEAR TIME: 02:44  
     
  Incident Headline: ADSL : TYNYGROES MUX TYE_DSL_101 : EMERGENCY PEW  
     
  Closure Details: we have successfully completed the EPEW at TYNYGROES and service was restored at 02:20 on the 07/04/18. This EPEW is now closed and no further issues have been identified.  
  Dialing Codes Affected: 01492  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.