Monday, August 21, 2017

Broadband Incident Report : ADSL :[PIDDLETRENTHIDE]: MUX 301 : LOSS OF SERVICE : Reference 47677 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47677   Issue : FINAL  
  Detected Date: 21/08/2017   Detected Time: 12:38  
  Start Date: 21/08/2017   Start Time: 12:28  
  Actual Clear Date: 21/08/2017   Actual Clear Time: 12:28  
     
  Incident Headline: ADSL :[PIDDLETRENTHIDE]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01300
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PIDDLETRENTHIDE]: MUX 301 : LOSS OF SERVICE : Reference 47677 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47677   Issue : 1  
  Detected Date: 21/08/2017   Detected Time: 12:38  
  Start Date: 21/08/2017   Start Time: 12:28  
  Anticipated Clear Date: 21/08/2017   Anticipated Clear Time: 16:38  
  Next Update Date: 21/08/2017   Next Update Time: 13:38  
     
  Incident Headline: ADSL :[PIDDLETRENTHIDE]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01300
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Saturday, August 19, 2017

Broadband Incident Report : ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE : Reference 47377 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47377   Issue : FINAL  
  Detected Date: 19/08/2017   Detected Time: 02:36  
  Start Date: 19/08/2017   Start Time: 02:26  
  Actual Clear Date: 19/08/2017   Actual Clear Time: 02:27  
     
  Incident Headline: ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service auto-restored at 02:27. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01497
 
  Duration: 0 days 00 hours 01 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PAINSCASTLE]: MUX 101 : Incident Cancelled : Reference 47378 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47378   Issue : FINAL  
  Detected Date: 19/08/2017   Detected Time: 02:36  
  Start Date: 19/08/2017   Start Time: 02:26  
  Actual Clear Date: 19/08/2017   Actual Clear Time: 02:26  
     
  Incident Headline: ADSL :[PAINSCASTLE]: MUX 101 : Incident Cancelled  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident cancelled as duplicate of IMT47377/17 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01497
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE : Reference 47378 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47378   Issue : 1  
  Detected Date: 19/08/2017   Detected Time: 02:36  
  Start Date: 19/08/2017   Start Time: 02:26  
  Anticipated Clear Date: 19/08/2017   Anticipated Clear Time: 06:36  
  Next Update Date: 19/08/2017   Next Update Time: 03:36  
     
  Incident Headline: ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01497
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE : Reference 47377 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 47377   Issue : 1  
  Detected Date: 19/08/2017   Detected Time: 02:36  
  Start Date: 19/08/2017   Start Time: 02:26  
  Anticipated Clear Date: 19/08/2017   Anticipated Clear Time: 06:36  
  Next Update Date: 19/08/2017   Next Update Time: 03:36  
     
  Incident Headline: ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01497
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, August 17, 2017

Broadband Incident Report : : PAINSCASTLE MUX 101 : LOSS OF SERVICE (CI) : Reference 46607 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 46607   Issue : FINAL  
  Detected Date: 17/08/2017   Detected Time: 03:17  
  Start Date: 17/08/2017   Start Time: 03:14  
  Actual Clear Date: 17/08/2017   Actual Clear Time: 03:30  
     
  Incident Headline: : PAINSCASTLE MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 03:30. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01497
 
  Duration: 0 days 00 hours 15 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.