Thursday, June 22, 2017

Broadband Incident Report : ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE : Reference 33896 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33896   Issue : FINAL  
  Detected Date: 22/06/2017   Detected Time: 16:54  
  Start Date: 22/06/2017   Start Time: 16:36  
  Actual Clear Date: 22/06/2017   Actual Clear Time: 16:38  
     
  Incident Headline: ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service automatically restored at 16:38. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01497
 
  Duration: 0 days 00 hours 01 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE : Reference 33896 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33896   Issue : 1  
  Detected Date: 22/06/2017   Detected Time: 16:54  
  Start Date: 22/06/2017   Start Time: 16:36  
  Anticipated Clear Date: 22/06/2017   Anticipated Clear Time: 20:54  
  Next Update Date: 22/06/2017   Next Update Time: 17:54  
     
  Incident Headline: ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01497
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, June 20, 2017

Broadband Incident Report : ADSL :[BARROCK]: MUX 102 : LOSS OF SERVICE : Reference 33294 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33294   Issue : FINAL  
  Detected Date: 20/06/2017   Detected Time: 20:22  
  Start Date: 20/06/2017   Start Time: 20:12  
  Actual Clear Date: 20/06/2017   Actual Clear Time: 20:12  
     
  Incident Headline: ADSL :[BARROCK]: MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident cancelled as no required. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01847
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BARROCK]: MUX 102 : LOSS OF SERVICE : Reference 33294 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33294   Issue : 1  
  Detected Date: 20/06/2017   Detected Time: 20:22  
  Start Date: 20/06/2017   Start Time: 20:12  
  Anticipated Clear Date: 21/06/2017   Anticipated Clear Time: 00:22  
  Next Update Date: 20/06/2017   Next Update Time: 21:22  
     
  Incident Headline: ADSL :[BARROCK]: MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01847
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Sunday, June 18, 2017

Broadband Incident Report : ADSL : MULTIPLE MUXS : EMERGENCY PEW : Reference 32489 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32489   Issue : FINAL  
  Detected Date: 17/06/2017   Detected Time: 06:31  
  Start Date: 17/06/2017   Start Time: 06:31  
  Actual Clear Date: 18/06/2017   Actual Clear Time: 01:47  
     
  Incident Headline: ADSL : MULTIPLE MUXS : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 01:47 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01761 01805 01837
 
  Duration: 0 days 19 hours 16 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXS : EMERGENCY PEW : Reference 32489 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32489   Issue : FINAL  
  Detected Date: 17/06/2017   Detected Time: 06:31  
  Start Date: 17/06/2017   Start Time: 06:31  
  Actual Clear Date: 18/06/2017   Actual Clear Time: 01:47  
     
  Incident Headline: ADSL : MULTIPLE MUXS : EMERGENCY PEW  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 01:47 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01761 01805 01837
 
  Duration: 0 days 19 hours 16 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

BTWholesale Systems Service Failure - Service Restored - HD774454

 bt wholesale  
BTWholesale.com 
BTWholesale Systems Service Failure - HD774454 : Service Restored
 Dear Customer,

We are pleased to report that service has been restored to BT Wholesale Systems.

BT Wholesale regrets any inconvenience which may have been caused by these issues.

If you no longer wish to receive e-mails from the Wholesale Customer Helpdesk regarding BTWholesale.com System Problems or Planned Outages, please click here to Unsubscribe.

Please do not reply to this email address, as no action will be taken. If you have an enquiry relating to the above communication, please email the Wholesale Customer Helpdesk at btwholesale.direct@bt.com.

Regards

System Support Administrator
Wholesale Customer Helpdesk
BTWholesale Customer Service | BTWholesale

Telephone: 0800 783 5639 option 1

BTWholesale.com
btwholesale.direct@bt.com

Web: www.btwholesale.com

BTWholesale is a world-class enabler of converged network solutions.
 
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Registered Office: 81 Newgate St, LondonEC1A 7AJ
Registered in England No: 1800000
 
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