Wednesday, March 22, 2017

Broadband Incident Report : ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE : Reference 16023 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16023   Issue : FINAL  
  Detected Date: 22/03/2017   Detected Time: 02:58  
  Start Date: 22/03/2017   Start Time: 02:52  
  Actual Clear Date: 22/03/2017   Actual Clear Time: 03:09  
     
  Incident Headline: ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service automatically restored at 03:09. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01497
 
  Duration: 0 days 00 hours 16 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE : Reference 16023 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16023   Issue : 1  
  Detected Date: 22/03/2017   Detected Time: 02:58  
  Start Date: 22/03/2017   Start Time: 02:52  
  Anticipated Clear Date: 22/03/2017   Anticipated Clear Time: 06:58  
  Next Update Date: 22/03/2017   Next Update Time: 03:58  
     
  Incident Headline: ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01497
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, March 17, 2017

Broadband Incident Report : ADSL :[HARTINGTON SERVICE CODE]: MUX 301 : LOSS OF SERVICE : Reference 15175 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15175   Issue : FINAL  
  Detected Date: 17/03/2017   Detected Time: 11:30  
  Start Date: 17/03/2017   Start Time: 11:26  
  Actual Clear Date: 17/03/2017   Actual Clear Time: 11:27  
     
  Incident Headline: ADSL :[HARTINGTON SERVICE CODE]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service auto restored at 11:27 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01298
 
  Duration: 0 days 00 hours 01 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[HARTINGTON SERVICE CODE]: MUX 301 : LOSS OF SERVICE : Reference 15175 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15175   Issue : 1  
  Detected Date: 17/03/2017   Detected Time: 11:30  
  Start Date: 17/03/2017   Start Time: 11:26  
  Anticipated Clear Date: 17/03/2017   Anticipated Clear Time: 15:30  
  Next Update Date: 17/03/2017   Next Update Time: 12:30  
     
  Incident Headline: ADSL :[HARTINGTON SERVICE CODE]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01298
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[PITCAPLE] MUX LINE CARD : LOSS OF SERVICE : Reference 14930 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14930   Issue : FINAL  
  Detected Date: 17/03/2017   Detected Time: 02:15  
  Start Date: 17/03/2017   Start Time: 02:05  
  Actual Clear Date: 17/03/2017   Actual Clear Time: 06:32  
     
  Incident Headline: :[PITCAPLE] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01467 01825
 
  Duration: 0 days 04 hours 26 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CHELWOOD GATE] MUX LINE CARD : LOSS OF SERVICE : Reference 14616 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14616   Issue : FINAL  
  Detected Date: 15/03/2017   Detected Time: 20:01  
  Start Date: 15/03/2017   Start Time: 19:51  
  Actual Clear Date: 15/03/2017   Actual Clear Time: 19:51  
     
  Incident Headline: ADSL :[CHELWOOD GATE] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01825
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[DIRLETON HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 14918 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14918   Issue : FINAL  
  Detected Date: 17/03/2017   Detected Time: 02:15  
  Start Date: 17/03/2017   Start Time: 02:13  
  Actual Clear Date: 17/03/2017   Actual Clear Time: 02:13  
     
  Incident Headline: ADSL :[DIRLETON HISTORIC]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident cancelled - Planned works PW321837 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01620
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.