Broadband Incident Report : : DERBY ATM NODE 3 : PARTIAL LOSS OF SERVICE : Reference 5070 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5070		Issue :	FINAL
	Detected Date:	17/02/2010		Detected Time:	09:40
	Start Date:	17/02/2010		Start Time:	09:39
	Actual Clear Date:	17/02/2010		Actual Clear Time:	10:15
	Incident Headline:	: DERBY ATM NODE 3 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Reset of a Card This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 17/02/2010 10:42

Broadband Incident Report : : DERBY ATM NODE 3 : PARTIAL LOSS OF SERVICE : Reference 5070 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5070		Issue :	1
	Detected Date:	17/02/2010		Detected Time:	09:40
	Start Date:	17/02/2010		Start Time:	09:39
	Anticipated Clear Date:	17/02/2010		Anticipated Clear Time:	11:39
	Incident Headline:	: DERBY ATM NODE 3 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 17/02/2010 10:22

Broadband Incident Report : : KENNFORD MUX 301 : DEGRADED SERVICE : Reference 5057 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5057		Issue :	FINAL
	Detected Date:	17/02/2010		Detected Time:	04:03
	Start Date:	17/02/2010		Start Time:	04:03
	Actual Clear Date:	17/02/2010		Actual Clear Time:	04:40
	Incident Headline:	: KENNFORD MUX 301 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reset BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01392

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System Time Stamp: 17/02/2010 05:04

Broadband Incident Report : : KENNFORD MUX 301 : DEGRADED SERVICE : Reference 5057 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5057		Issue :	1
	Detected Date:	17/02/2010		Detected Time:	04:03
	Start Date:	17/02/2010		Start Time:	04:03
	Anticipated Clear Date:	17/02/2010		Anticipated Clear Time:	07:30
	Incident Headline:	: KENNFORD MUX 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01392

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System Time Stamp: 17/02/2010 04:12

Broadband Incident Report : : BIDFORD-ON-AVON MUX 101 : LOSS OF SERVICE : Reference 5031 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5031		Issue :	FINAL
	Detected Date:	16/02/2010		Detected Time:	19:18
	Start Date:	16/02/2010		Start Time:	19:18
	Actual Clear Date:	17/02/2010		Actual Clear Time:	02:30
	Incident Headline:	: BIDFORD-ON-AVON MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01789

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System Time Stamp: 17/02/2010 02:50

Broadband Incident Report : : BIDFORD-ON-AVON MUX 101 : LOSS OF SERVICE : Reference 5031 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5031		Issue :	3
	Detected Date:	16/02/2010		Detected Time:	19:18
	Start Date:	16/02/2010		Start Time:	19:18
	Anticipated Clear Date:	16/02/2010		Anticipated Clear Time:	22:35
	Incident Headline:	: BIDFORD-ON-AVON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01789

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System Time Stamp: 16/02/2010 21:38

Broadband Incident Report : : BIDFORD-ON-AVON MUX 101 : LOSS OF SERVICE : Reference 5031 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5031		Issue :	2
	Detected Date:	16/02/2010		Detected Time:	19:18
	Start Date:	16/02/2010		Start Time:	19:18
	Anticipated Clear Date:	16/02/2010		Anticipated Clear Time:	22:30
	Incident Headline:	: BIDFORD-ON-AVON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01789

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System Time Stamp: 16/02/2010 20:19

Broadband Incident Report : : BIDFORD-ON-AVON MUX 101 : LOSS OF SERVICE : Reference 5031 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5031		Issue :	1
	Detected Date:	16/02/2010		Detected Time:	19:18
	Start Date:	16/02/2010		Start Time:	19:18
	Anticipated Clear Date:	16/02/2010		Anticipated Clear Time:	21:18
	Incident Headline:	: BIDFORD-ON-AVON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01789

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System Time Stamp: 16/02/2010 19:31

Broadband Incident Report : : BIDFORD-ON-AVON MUX 101 : LOSS OF SERVICE : Reference 4964 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4964		Issue :	FINAL
	Detected Date:	16/02/2010		Detected Time:	07:59
	Start Date:	16/02/2010		Start Time:	07:59
	Actual Clear Date:	16/02/2010		Actual Clear Time:	14:30
	Incident Headline:	: BIDFORD-ON-AVON MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a card change. This issue may have been due to an equipment failure. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01789

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System Time Stamp: 16/02/2010 17:45

Broadband Incident Report : : BIDFORD-ON-AVON MUX 101 : LOSS OF SERVICE : Reference 4964 : Issue 5 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4964		Issue :	5
	Detected Date:	16/02/2010		Detected Time:	07:59
	Start Date:	16/02/2010		Start Time:	07:59
	Anticipated Clear Date:	16/02/2010		Anticipated Clear Time:	17:30
	Incident Headline:	: BIDFORD-ON-AVON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 14:30, we are now monitoring for a stability period. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01789

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System Time Stamp: 16/02/2010 15:08

Broadband Incident Report : : BIDFORD-ON-AVON MUX 101 : LOSS OF SERVICE : Reference 4964 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4964		Issue :	4
	Detected Date:	16/02/2010		Detected Time:	07:59
	Start Date:	16/02/2010		Start Time:	07:59
	Anticipated Clear Date:	16/02/2010		Anticipated Clear Time:	13:54
	Incident Headline:	: BIDFORD-ON-AVON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01789

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System Time Stamp: 16/02/2010 12:57

Broadband Incident Report : : BIDFORD-ON-AVON MUX 101 : LOSS OF SERVICE : Reference 4964 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4964		Issue :	3
	Detected Date:	16/02/2010		Detected Time:	07:59
	Start Date:	16/02/2010		Start Time:	07:59
	Anticipated Clear Date:	16/02/2010		Anticipated Clear Time:	13:01
	Incident Headline:	: BIDFORD-ON-AVON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: -- An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01789

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System Time Stamp: 16/02/2010 12:03

Broadband Incident Report : : BIDFORD-ON-AVON MUX 101 : LOSS OF SERVICE : Reference 4964 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4964		Issue :	2
	Detected Date:	16/02/2010		Detected Time:	07:59
	Start Date:	16/02/2010		Start Time:	07:59
	Anticipated Clear Date:	16/02/2010		Anticipated Clear Time:	13:00
	Incident Headline:	: BIDFORD-ON-AVON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01789

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System Time Stamp: 16/02/2010 10:35

Broadband Incident Report : : BIDFORD-ON-AVON MUX 101 : INTERMITTENT LOSS OF SERVICE : Reference 4964 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4964		Issue :	1
	Detected Date:	16/02/2010		Detected Time:	07:59
	Start Date:	16/02/2010		Start Time:	07:59
	Anticipated Clear Date:	16/02/2010		Anticipated Clear Time:	09:59
	Incident Headline:	: BIDFORD-ON-AVON MUX 101 : INTERMITTENT LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01789

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System Time Stamp: 16/02/2010 08:31