Saturday, September 12, 2015

Broadband Incident Report : ADSL : MULTIPLE MUXES NORTH SCOTLAND : EPEW : Reference 42861 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42861   Issue : FINAL  
  Detected Date: 12/09/2015   Detected Time: 02:13  
  Start Date: 12/09/2015   Start Time: 02:13  
  Actual Clear Date: 12/09/2015   Actual Clear Time: 03:25  
     
  Incident Headline: ADSL : MULTIPLE MUXES NORTH SCOTLAND : EPEW  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 03:25 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0147001478015950185101854
018570195701971To Fo
 
  Duration: 0 days 01 hours 12 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES NORTH SCOTLAND : EPEW : Reference 42861 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42861   Issue : FINAL  
  Detected Date: 12/09/2015   Detected Time: 02:13  
  Start Date: 12/09/2015   Start Time: 02:13  
  Actual Clear Date: 12/09/2015   Actual Clear Time: 03:25  
     
  Incident Headline: : MULTIPLE MUXES NORTH SCOTLAND : EPEW  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 03:25; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0147001478015950185101854
018570195701971To Fo
 
  Duration: 0 days 01 hours 12 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES NORTH SCOTLAND : EPEW : Reference 42861 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42861   Issue : 1  
  Detected Date: 12/09/2015   Detected Time: 02:13  
  Start Date: 12/09/2015   Start Time: 02:13  
  Anticipated Clear Date: 12/09/2015   Anticipated Clear Time: 04:13  
  Next Update Date: 12/09/2015   Next Update Time: 03:13  
     
  Incident Headline: : MULTIPLE MUXES NORTH SCOTLAND : EPEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: EPEW : Loss of internet services for {6758} Broadband customers. : Completing initial diagnostics. Root cause and estimated time of repair are not known at present.  
  Dialling Codes Affected:
0147001478015950185101854
018570195701971To Fo
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, September 11, 2015

Broadband Incident Report : ADSL :[LEIGHTERTON]: MUX 101 : LOSS OF SERVICE : Reference 42722 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42722   Issue : FINAL  
  Detected Date: 11/09/2015   Detected Time: 09:06  
  Start Date: 11/09/2015   Start Time: 08:56  
  Actual Clear Date: 11/09/2015   Actual Clear Time: 08:56  
     
  Incident Headline: ADSL :[LEIGHTERTON]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Incident cancelled. Local power outage, no failure on the BT network.  
  Closure Details: Incident cancelled. Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01666
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LEIGHTERTON]: MUX 101 : LOSS OF SERVICE : Reference 42722 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42722   Issue : 1  
  Detected Date: 11/09/2015   Detected Time: 09:06  
  Start Date: 11/09/2015   Start Time: 08:56  
  Anticipated Clear Date: 11/09/2015   Anticipated Clear Time: 13:06  
  Next Update Date: 11/09/2015   Next Update Time: 10:06  
     
  Incident Headline: ADSL :[LEIGHTERTON]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01666
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE : Reference 42658 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42658   Issue : FINAL  
  Detected Date: 11/09/2015   Detected Time: 02:17  
  Start Date: 11/09/2015   Start Time: 01:50  
  Actual Clear Date: 11/09/2015   Actual Clear Time: 03:17  
     
  Incident Headline: ADSL : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service.  
  Closure Details: Service fully restored at 03:17 after hardware was re-seated at Urray. The card will be changed once a replacement has arrived to prevent further failures. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0147001478015950185101854
018570195701971To Fo
 
  Duration: 0 days 01 hours 27 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE : Reference 42658 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42658   Issue : FINAL  
  Detected Date: 11/09/2015   Detected Time: 02:17  
  Start Date: 11/09/2015   Start Time: 01:50  
  Actual Clear Date: 11/09/2015   Actual Clear Time: 03:17  
     
  Incident Headline: : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 03:17 after hardware was re-seated at Urray. The card will be changed once a replacement has arrived to prevent further failures. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0147001478015950185101854
018570195701971To Fo
 
  Duration: 0 days 01 hours 27 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, September 8, 2015

Broadband Incident Report : ADSL :[HOAR CROSS]: MUX 101 : LOSS OF SERVICE : Reference 42038 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42038   Issue : FINAL  
  Detected Date: 08/09/2015   Detected Time: 10:49  
  Start Date: 08/09/2015   Start Time: 10:45  
  Actual Clear Date: 08/09/2015   Actual Clear Time: 14:39  
     
  Incident Headline: ADSL :[HOAR CROSS]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service fully restored at 14:39 following a power cycle of the ADSL equipment. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01283
 
  Duration: 0 days 03 hours 53 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[HOAR CROSS]: MUX 101 : LOSS OF SERVICE : Reference 42038 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42038   Issue : FINAL  
  Detected Date: 08/09/2015   Detected Time: 10:49  
  Start Date: 08/09/2015   Start Time: 10:45  
  Actual Clear Date: 08/09/2015   Actual Clear Time: 14:39  
     
  Incident Headline: ADSL :[HOAR CROSS]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 14:39 following a power cycle of the ADSL equipment. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01283
 
  Duration: 0 days 03 hours 53 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[HOAR CROSS]: MUX 101 : LOSS OF SERVICE : Reference 42038 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42038   Issue : 2  
  Detected Date: 08/09/2015   Detected Time: 10:49  
  Start Date: 08/09/2015   Start Time: 10:45  
  Anticipated Clear Date: 08/09/2015   Anticipated Clear Time: 15:30  
  Next Update Date: 08/09/2015   Next Update Time: 13:30  
     
  Incident Headline: ADSL :[HOAR CROSS]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Investigations ongoing to localise the fault. Operational teams are working identify the cause of the fault. Next update will be issued upon service restoration or sooner should there be a change in impact.  
  Dialling Codes Affected:
01283
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[HOAR CROSS]: MUX 101 : LOSS OF SERVICE : Reference 42038 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42038   Issue : 1  
  Detected Date: 08/09/2015   Detected Time: 10:49  
  Start Date: 08/09/2015   Start Time: 10:45  
  Anticipated Clear Date: 08/09/2015   Anticipated Clear Time: 14:49  
  Next Update Date: 08/09/2015   Next Update Time: 11:49  
     
  Incident Headline: ADSL :[HOAR CROSS]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01283
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.