Saturday, November 2, 2013

Broadband Incident Report : : NEW PITSLIGO MUX 101 : DEGRADED SERVICE : Reference 43767 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43767   Issue : FINAL  
  Detected Date: 02/11/2013   Detected Time: 16:30  
  Start Date: 02/11/2013   Start Time: 16:30  
  Actual Clear Date: 02/11/2013   Actual Clear Time: 16:35  
     
  Incident Headline: : NEW PITSLIGO MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service automatically restored at 16:35. Investigations to continue into the suspected transmission issue. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01771
 
  Duration: 0 days 00 hours 05 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NEW PITSLIGO MUX 101 : DEGRADED SERVICE : Reference 43767 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43767   Issue : 2  
  Detected Date: 02/11/2013   Detected Time: 16:30  
  Start Date: 02/11/2013   Start Time: 16:30  
  Anticipated Clear Date: 02/11/2013   Anticipated Clear Time: 19:00  
  Next Update Date: 02/11/2013   Next Update Time: 19:00  
     
  Incident Headline: : NEW PITSLIGO MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Service not restored yet. Task raised for Fraserburgh to investigate a transmission issue. No reroute options available. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be at 19:00.  
  Dialling Codes Affected:
01771
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NEW PITSLIGO MUX 101 : DEGRADED SERVICE : Reference 43767 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43767   Issue : 1  
  Detected Date: 02/11/2013   Detected Time: 16:30  
  Start Date: 02/11/2013   Start Time: 16:30  
  Anticipated Clear Date: 02/11/2013   Anticipated Clear Time: 18:33  
  Next Update Date: 02/11/2013   Next Update Time: 17:33  
     
  Incident Headline: : NEW PITSLIGO MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. The cause of the incident is unconfirmed at present and estimated time of repair is unknown. Next update will be at 18:00.  
  Dialling Codes Affected:
01771
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : AERON MUX 001 : LOSS OF SERVICE : Reference 43727 : Issue 6 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43727   Issue : 6  
  Detected Date: 02/11/2013   Detected Time: 04:35  
  Start Date: 02/11/2013   Start Time: 04:27  
  Anticipated Clear Date: 02/11/2013   Anticipated Clear Time: 16:00  
  Next Update Date: 02/11/2013   Next Update Time: 14:00  
     
  Incident Headline: : AERON MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service not restored yet. Techinical Services are liaising with the engineer and operational team changing hardware and downloading software. Estimated time of repair unknown. Next update will be at 14:00.  
  Dialling Codes Affected:
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : AERON MUX 001 : LOSS OF SERVICE : Reference 43727 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43727   Issue : 5  
  Detected Date: 02/11/2013   Detected Time: 04:35  
  Start Date: 02/11/2013   Start Time: 04:27  
  Anticipated Clear Date: 02/11/2013   Anticipated Clear Time: 12:30  
  Next Update Date: 02/11/2013   Next Update Time: 12:30  
     
  Incident Headline: : AERON MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service not restored yet. Engaging Techinical Services due to the complexity of the fault. Estimated time of repair unknown. Next update will be at 12:30.  
  Dialling Codes Affected:
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : AERON MUX 001 : LOSS OF SERVICE : Reference 43727 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43727   Issue : 4  
  Detected Date: 02/11/2013   Detected Time: 04:35  
  Start Date: 02/11/2013   Start Time: 04:27  
  Anticipated Clear Date: 02/11/2013   Anticipated Clear Time: 10:30  
  Next Update Date: 02/11/2013   Next Update Time: 10:30  
     
  Incident Headline: : AERON MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service not yet restored. Existing card reseat was unsuccessful. Engineer has remained on site and is taking delivery of the ordered spare. Estimated time of repair is unknown. Next update will be at 10:30.  
  Dialling Codes Affected:
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : AERON MUX 001 : LOSS OF SERVICE : Reference 43727 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43727   Issue : 3  
  Detected Date: 02/11/2013   Detected Time: 04:35  
  Start Date: 02/11/2013   Start Time: 04:27  
  Anticipated Clear Date: 02/11/2013   Anticipated Clear Time: 09:00  
  Next Update Date: 02/11/2013   Next Update Time: 09:00  
     
  Incident Headline: : AERON MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service has not yet been restored. Engineer tasked to site to investigate cause of the failure, ETA 07:00. Spare card ordered from the stores, ETA 08:35. Next update will be at 09:00.  
  Dialling Codes Affected:
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : AERON MUX 001 : LOSS OF SERVICE : Reference 43727 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43727   Issue : 2  
  Detected Date: 02/11/2013   Detected Time: 04:35  
  Start Date: 02/11/2013   Start Time: 04:27  
  Anticipated Clear Date: 02/11/2013   Anticipated Clear Time: 06:30  
  Next Update Date: 02/11/2013   Next Update Time: 05:30  
     
  Incident Headline: : AERON MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service has not yet been restored. Upgraded to P1 due to customer impact. Engineers being tasked to relevant sites to investigate cause of the failure. Next update will be at 06:30.

 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : AERON MUX 001 : LOSS OF SERVICE : Reference 43727 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43727   Issue : 1  
  Detected Date: 02/11/2013   Detected Time: 04:35  
  Start Date: 02/11/2013   Start Time: 04:27  
  Anticipated Clear Date: 02/11/2013   Anticipated Clear Time: 06:30  
  Next Update Date: 02/11/2013   Next Update Time: 05:30  
     
  Incident Headline: : AERON MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 05:30 or sooner if significant progress made  
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STRATTON-ON-THE-FOSSE MUX 101: LOSS OF SERVICE : Reference 43719 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43719   Issue : FINAL  
  Detected Date: 02/11/2013   Detected Time: 02:38  
  Start Date: 02/11/2013   Start Time: 02:34  
  Actual Clear Date: 02/11/2013   Actual Clear Time: 02:52  
     
  Incident Headline: : STRATTON-ON-THE-FOSSE MUX 101: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 02:52. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
 
  Duration: 0 days 00 hours 18 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STRATTON-ON-THE-FOSSE MUX 101: LOSS OF SERVICE : Reference 43719 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43719   Issue : 1  
  Detected Date: 02/11/2013   Detected Time: 02:38  
  Start Date: 02/11/2013   Start Time: 02:34  
  Anticipated Clear Date: 02/11/2013   Anticipated Clear Time: 04:45  
  Next Update Date: 02/11/2013   Next Update Time: 03:45  
     
  Incident Headline: : STRATTON-ON-THE-FOSSE MUX 101: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 03:45 or sooner if significant progress made.
 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, October 30, 2013

Broadband Incident Report : : ABERDOUR MUX 301 : LOSS OF SERVICE : Reference 43403 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43403   Issue : FINAL  
  Detected Date: 30/10/2013   Detected Time: 15:51  
  Start Date: 30/10/2013   Start Time: 15:47  
  Actual Clear Date: 30/10/2013   Actual Clear Time: 17:15  
     
  Incident Headline: : ABERDOUR MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 17:15. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01383
 
  Duration: 0 days 01 hours 28 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STORNOWAY NODE 1202 : DEGRADED SERVICE : Reference 43364 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 43364   Issue : FINAL  
  Detected Date: 30/10/2013   Detected Time: 10:58  
  Start Date: 30/10/2013   Start Time: 10:58  
  Actual Clear Date: 30/10/2013   Actual Clear Time: 16:55  
     
  Incident Headline: : STORNOWAY NODE 1202 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service restored at 16:55 after a connector was re-seated at Gairloch. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0185101859
 
  Duration: 0 days 05 hours 57 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.