Saturday, May 21, 2016

Broadband Incident Report : ADSL : MULTI MUX SCOTLAND: LOSS OF SERVICE : Reference 24511 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24511   Issue : FINAL  
  Detected Date: 20/05/2016   Detected Time: 16:50  
  Start Date: 20/05/2016   Start Time: 16:34  
  Actual Clear Date: 21/05/2016   Actual Clear Time: 11:08  
     
  Incident Headline: ADSL : MULTI MUX SCOTLAND: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service fully restored at 11:08 following a fibre repair at Auchterarder. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01350 01738 01764 01786 01808
01971
 
  Duration: 0 days 18 hours 34 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTI MUX SCOTLAND: LOSS OF SERVICE : Reference 24511 : Issue 7 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24511   Issue : 7  
  Detected Date: 20/05/2016   Detected Time: 16:50  
  Start Date: 20/05/2016   Start Time: 16:34  
  Anticipated Clear Date: 21/05/2016   Anticipated Clear Time: 13:00  
  Next Update Date: 21/05/2016   Next Update Time: 11:00  
     
  Incident Headline: : MULTI MUX SCOTLAND: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Precision Test Officer (PTO) has tested the fibres, seeing a break at 33km out of Stirling towards Whiting exchange. PTO is en route to site. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01350 01738 01764 01786 01808
01971
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTI MUX SCOTLAND: LOSS OF SERVICE : Reference 24511 : Issue 6 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24511   Issue : 6  
  Detected Date: 20/05/2016   Detected Time: 16:50  
  Start Date: 20/05/2016   Start Time: 16:34  
  Anticipated Clear Date: 21/05/2016   Anticipated Clear Time: 13:00  
  Next Update Date: 21/05/2016   Next Update Time: 10:04  
     
  Incident Headline: : MULTI MUX SCOTLAND: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Precision Test Officer (PTO) currently on site carrying out investigations. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01350 01738 01764 01786 01808
01971
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTI MUX SCOTLAND: LOSS OF SERVICE : Reference 24511 : Issue 5 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 24511   Issue : 5  
  Detected Date: 20/05/2016   Detected Time: 16:50  
  Start Date: 20/05/2016   Start Time: 16:34  
  Anticipated Clear Date: 21/05/2016   Anticipated Clear Time: 13:00  
  Next Update Date: 21/05/2016   Next Update Time: 09:00  
     
  Incident Headline: : MULTI MUX SCOTLAND: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Remote reroute options have been revisited and there is lack of capacity to reroute the broadband circuits. There has been no progress for Precision Test Officer (PTO) resource. Openreach resource control have been advised to retry their call out list and they will be attempting to call out at 06:00. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01350 01738 01764 01786 01808
01971
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, May 18, 2016

Broadband Incident Report : MULTI MUX EAST ANGLIA: EMERGENCY PEW : Reference 23920 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23920   Issue : FINAL  
  Detected Date: 17/05/2016   Detected Time: 17:52  
  Start Date: 17/05/2016   Start Time: 17:52  
  Actual Clear Date: 18/05/2016   Actual Clear Time: 05:58  
     
  Incident Headline: MULTI MUX EAST ANGLIA: EMERGENCY PEW  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 05:59 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01440 01473 01502 01508 01603
01728 01953 01986
 
  Duration: 0 days 12 hours 06 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : MULTI MUX EAST ANGLIA: EMERGENCY PEW : Reference 23920 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23920   Issue : FINAL  
  Detected Date: 17/05/2016   Detected Time: 17:52  
  Start Date: 17/05/2016   Start Time: 17:52  
  Actual Clear Date: 18/05/2016   Actual Clear Time: 05:58  
     
  Incident Headline: MULTI MUX EAST ANGLIA: EMERGENCY PEW  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 05:59 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01440 01473 01502 01508 01603
01728 01953 01986
 
  Duration: 0 days 12 hours 06 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, May 17, 2016

Broadband Incident Report : MULTI MUX EAST ANGLIA: EMERGENCY PEW : Reference 23920 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23920   Issue : 1  
  Detected Date: 17/05/2016   Detected Time: 17:52  
  Start Date: 17/05/2016   Start Time: 17:52  
  Anticipated Clear Date: 18/05/2016   Anticipated Clear Time: 06:00  
  Next Update Date: 18/05/2016   Next Update Time: 00:01  
     
  Incident Headline: MULTI MUX EAST ANGLIA: EMERGENCY PEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: SHELF CHANGE TO BE CARRIED OUT AT NE189603 AT SAXMUNDHAM DUE TO BEING FAULTY. WORK TO BE CARRIED OUT ON 18/05/16 BETWEEN 00:01 AND 06:00

Current Situation: Emergency Pew for Proactive card change between 00.01 and 06.00
 
  Dialling Codes Affected:
01440 01473 01502 01508 01603
01728 01953 01986
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.