Tuesday, December 23, 2014

Broadband Incident Report : : MULTIPLE NCIFS SOUTH WEST COUNTRY : LOSS OF SERVICE : Reference 49764 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49764   Issue : FINAL  
  Detected Date: 23/12/2014   Detected Time: 03:50  
  Start Date: 23/12/2014   Start Time: 03:47  
  Actual Clear Date: 23/12/2014   Actual Clear Time: 04:20  
     
  Incident Headline: : MULTIPLE NCIFS SOUTH WEST COUNTRY : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 04:20 after traffic re-routed. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01454
 
  Duration: 0 days 00 hours 33 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE NCIFS SOUTH WEST COUNTRY : LOSS OF SERVICE : Reference 49764 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49764   Issue : 2  
  Detected Date: 23/12/2014   Detected Time: 03:50  
  Start Date: 23/12/2014   Start Time: 03:47  
  Anticipated Clear Date: 23/12/2014   Anticipated Clear Time: 05:47  
  Next Update Date: 23/12/2014   Next Update Time: 05:13  
     
  Incident Headline: : MULTIPLE NCIFS SOUTH WEST COUNTRY : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: Loss of internet services for{TBA} Broadband customers at WICKWAR

Current Situation: Completing initial diagnostics. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be issued upon service restoration or sooner with a significant development.
 
  Dialling Codes Affected:
01454
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE NCIFS SOUTH WEST COUNTRY : LOSS OF SERVICE : Reference 49764 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49764   Issue : 1  
  Detected Date: 23/12/2014   Detected Time: 03:50  
  Start Date: 23/12/2014   Start Time: 03:47  
  Anticipated Clear Date: 23/12/2014   Anticipated Clear Time: 05:47  
  Next Update Date: 23/12/2014   Next Update Time: 05:13  
     
  Incident Headline: : MULTIPLE NCIFS SOUTH WEST COUNTRY : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01454
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE NCIFS SOUTH WEST COUNTRY : LOSS OF SERVICE : Reference 49764 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49764   Issue : 1  
  Detected Date: 23/12/2014   Detected Time: 03:50  
  Start Date: 23/12/2014   Start Time: 03:47  
  Anticipated Clear Date: 23/12/2014   Anticipated Clear Time: 05:47  
  Next Update Date: 23/12/2014   Next Update Time: 05:13  
     
  Incident Headline: : MULTIPLE NCIFS SOUTH WEST COUNTRY : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01454
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, December 22, 2014

Broadband Incident Report : : DUNOON MUX 303 : DEGRADED SERVICE : Reference 49728 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49728   Issue : FINAL  
  Detected Date: 22/12/2014   Detected Time: 16:07  
  Start Date: 22/12/2014   Start Time: 16:07  
  Actual Clear Date: 22/12/2014   Actual Clear Time: 23:15  
     
  Incident Headline: : DUNOON MUX 303 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 23:15 after a hardware changes at Dunoon. Please note re-classified as P2 due to affected customer numbers.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01369
 
  Duration: 0 days 07 hours 08 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNOON MUX 303 : DEGRADED SERVICE : Reference 49728 : Issue 5 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49728   Issue : 5  
  Detected Date: 22/12/2014   Detected Time: 16:07  
  Start Date: 22/12/2014   Start Time: 16:07  
  Anticipated Clear Date: 22/12/2014   Anticipated Clear Time: 23:00  
  Next Update Date: 22/12/2014   Next Update Time: 22:00  
     
  Incident Headline: : DUNOON MUX 303 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: The engineer has now arrived on site to continue investigations in to the failure. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01369
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNOON MUX 303 : DEGRADED SERVICE : Reference 49728 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49728   Issue : 4  
  Detected Date: 22/12/2014   Detected Time: 16:07  
  Start Date: 22/12/2014   Start Time: 16:07  
  Anticipated Clear Date: 22/12/2014   Anticipated Clear Time: 23:00  
  Next Update Date: 22/12/2014   Next Update Time: 21:00  
     
  Incident Headline: : DUNOON MUX 303 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: An engineer is en route to Dunoon, ETA 20:00. He has collected further spares in case they are needed. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01369
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNOON MUX 303 : DEGRADED SERVICE : Reference 49728 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49728   Issue : 3  
  Detected Date: 22/12/2014   Detected Time: 16:07  
  Start Date: 22/12/2014   Start Time: 16:07  
  Anticipated Clear Date: 22/12/2014   Anticipated Clear Time: 23:00  
  Next Update Date: 22/12/2014   Next Update Time: 19:15  
     
  Incident Headline: : DUNOON MUX 303 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Incident upgraded to P1 to reflect the incident criteria. Technical services and the Vendor have been engaged. They have suggested that hardware changes should be completed. Spare hardware is already on site. A task has been raised for an engineer to visit site and complete the hardware changes, no ETA at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01369
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNOON MUX 303 : DEGRADED SERVICE : Reference 49728 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49728   Issue : 2  
  Detected Date: 22/12/2014   Detected Time: 16:07  
  Start Date: 22/12/2014   Start Time: 16:07  
  Anticipated Clear Date: 22/12/2014   Anticipated Clear Time: 18:07  
  Next Update Date: 22/12/2014   Next Update Time: 17:07  
     
  Incident Headline: : DUNOON MUX 303 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01369
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNOON MUX 303 : DEGRADED SERVICE : Reference 49728 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49728   Issue : 1  
  Detected Date: 22/12/2014   Detected Time: 16:07  
  Start Date: 22/12/2014   Start Time: 16:07  
  Anticipated Clear Date: 22/12/2014   Anticipated Clear Time: 18:07  
  Next Update Date: 22/12/2014   Next Update Time: 17:07  
     
  Incident Headline: : DUNOON MUX 303 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01369
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Sunday, December 21, 2014

Broadband Incident Report : : DARTFORD NODE 08006 : PARTIAL LOSS OF SERVICE : Reference 49600 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49600   Issue : FINAL  
  Detected Date: 21/12/2014   Detected Time: 06:21  
  Start Date: 21/12/2014   Start Time: 06:18  
  Actual Clear Date: 21/12/2014   Actual Clear Time: 10:25  
     
  Incident Headline: : DARTFORD NODE 08006 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Customer service was restored at 10:25 following remote actions taken by the vendor. Loss of internet services for 396 Broadband customers. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
013220137501634016890203248
02032600208300020830202083060208308
02083090208325LLLN0LLLS0To Fo
 
  Duration: 0 days 04 hours 07 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DARTFORD NODE 08006 : PARTIAL LOSS OF SERVICE : Reference 49600 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49600   Issue : 3  
  Detected Date: 21/12/2014   Detected Time: 06:21  
  Start Date: 21/12/2014   Start Time: 06:18  
  Anticipated Clear Date: 21/12/2014   Anticipated Clear Time: 12:00  
  Next Update Date: 21/12/2014   Next Update Time: 12:00  
     
  Incident Headline: : DARTFORD NODE 08006 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 396 Broadband customers. The operational team have engaged vendor support. The engineer is on site assisting with investigations into cause of failure. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
013220137501634016890203248
02032600208300020830202083060208308
02083090208325LLLN0LLLS0To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DARTFORD NODE 08006 : PARTIAL LOSS OF SERVICE : Reference 49600 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49600   Issue : 2  
  Detected Date: 21/12/2014   Detected Time: 06:21  
  Start Date: 21/12/2014   Start Time: 06:18  
  Anticipated Clear Date: 21/12/2014   Anticipated Clear Time: 10:15  
  Next Update Date: 21/12/2014   Next Update Time: 09:05  
     
  Incident Headline: : DARTFORD NODE 08006 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer en route to site, ETA 08:00. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
013220137501634016890203248
02032600208300020830202083060208308
02083090208325LLLN0LLLS0To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.