Saturday, December 20, 2014

Broadband Incident Report : : DUNOON MUX 303 : DEGRADED SERVICE : Reference 49501 : Issue 11 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49501   Issue : 11  
  Detected Date: 19/12/2014   Detected Time: 16:57  
  Start Date: 19/12/2014   Start Time: 16:57  
  Anticipated Clear Date: 21/12/2014   Anticipated Clear Time: 03:00  
  Next Update Date: 21/12/2014   Next Update Time: 01:30  
     
  Incident Headline: : DUNOON MUX 303 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Vendor support have not been able to restore service remotely. On the vendors guidance, additional hardware has been ordered from stores, ETA to Dunoon are 23:50 and 00:35. Engineer has attended Greenock to collect donor hardware however none could be located on site. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01369
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNOON MUX 303 : DEGRADED SERVICE : Reference 49501 : Issue 10 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49501   Issue : 10  
  Detected Date: 19/12/2014   Detected Time: 16:57  
  Start Date: 19/12/2014   Start Time: 16:57  
  Anticipated Clear Date: 20/12/2014   Anticipated Clear Time: 22:00  
  Next Update Date: 20/12/2014   Next Update Time: 22:00  
     
  Incident Headline: : DUNOON MUX 303 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Degraded service for 288 Broadband customers. There is a Technical Bridge on-going with the vendor and technical support carrying out further investigations. Spares are being ordered to site and records are being checked for donor cards which may be held at adjacent sites. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01369
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNOON MUX 303 : DEGRADED SERVICE : Reference 49501 : Issue 9 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49501   Issue : 9  
  Detected Date: 19/12/2014   Detected Time: 16:57  
  Start Date: 19/12/2014   Start Time: 16:57  
  Anticipated Clear Date: 20/12/2014   Anticipated Clear Time: 18:00  
  Next Update Date: 20/12/2014   Next Update Time: 18:00  
     
  Incident Headline: : DUNOON MUX 303 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Degraded service for 288 Broadband customers. The vendor support team have engaged their 3rd Line team to assist with investigations. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01369
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNOON MUX 303 : DEGRADED SERVICE : Reference 49501 : Issue 8 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49501   Issue : 8  
  Detected Date: 19/12/2014   Detected Time: 16:57  
  Start Date: 19/12/2014   Start Time: 16:57  
  Anticipated Clear Date: 20/12/2014   Anticipated Clear Time: 16:00  
  Next Update Date: 20/12/2014   Next Update Time: 16:00  
     
  Incident Headline: : DUNOON MUX 303 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Degraded service for 288 Broadband customers. The Technical Support team are to engage the vendor to assist further with investigations. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01369
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNOON MUX 303 : DEGRADED SERVICE : Reference 49501 : Issue 7 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49501   Issue : 7  
  Detected Date: 19/12/2014   Detected Time: 16:57  
  Start Date: 19/12/2014   Start Time: 16:57  
  Anticipated Clear Date: 20/12/2014   Anticipated Clear Time: 19:00  
  Next Update Date: 20/12/2014   Next Update Time: 13:00  
     
  Incident Headline: : DUNOON MUX 303 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: The hardware change has failed to fully restore service. Technical support have been engaged to assist. The engineer has now left site. Further diagnostics will be completed remotely. This has been proven to be a degraded service and thought to be a commissioning issue which will not be addressed until Monday. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01369
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNOON MUX 303 : DEGRADED SERVICE : Reference 49501 : Issue 6 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49501   Issue : 6  
  Detected Date: 19/12/2014   Detected Time: 16:57  
  Start Date: 19/12/2014   Start Time: 16:57  
  Anticipated Clear Date: 20/12/2014   Anticipated Clear Time: 13:00  
  Next Update Date: 20/12/2014   Next Update Time: 11:00  
     
  Incident Headline: : DUNOON MUX 303 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: An engineer has arrived on site and will be liaising with the ADSL Operational team to complete a hardware change. This has been proven to be a degraded service and thought to be a commissioning issue which will not be addressed until Monday. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01369
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNOON MUX 303 : DEGRADED SERVICE : Reference 49501 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49501   Issue : 5  
  Detected Date: 19/12/2014   Detected Time: 16:57  
  Start Date: 19/12/2014   Start Time: 16:57  
  Anticipated Clear Date: 20/12/2014   Anticipated Clear Time: 13:00  
  Next Update Date: 20/12/2014   Next Update Time: 09:00  
     
  Incident Headline: : DUNOON MUX 303 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degraded Broadband service.


 
  Progress Details: This has been proven to be a degraded service and thought to be a commissioning issue which will not be addressed until Monday. As a parallel action replacement hardware has been ordered and is now on site Engineering resource is not available until monring when a task has been appointed for 08:00 to attend and replace the hardware. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01369
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, December 19, 2014

Broadband Incident Report : : DUNOON MUX 303 : DEGRADED SERVICE : Reference 49501 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49501   Issue : 4  
  Detected Date: 19/12/2014   Detected Time: 16:57  
  Start Date: 19/12/2014   Start Time: 16:57  
  Anticipated Clear Date: 19/12/2014   Anticipated Clear Time: 23:45  
  Next Update Date: 19/12/2014   Next Update Time: 23:45  
     
  Incident Headline: : DUNOON MUX 303 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Proven to be degraded service, not loss of service. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01369
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNOON MUX 303 : LOSS OF SERVICE : Reference 49501 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49501   Issue : 3  
  Detected Date: 19/12/2014   Detected Time: 16:57  
  Start Date: 19/12/2014   Start Time: 16:57  
  Anticipated Clear Date: 19/12/2014   Anticipated Clear Time: 20:00  
  Next Update Date: 19/12/2014   Next Update Time: 19:45  
     
  Incident Headline: : DUNOON MUX 303 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Intrusive testing was taking place on this equipment to investigate reported intermittent and degraded service. An on site engineer carried out a hardware re-seat which resulted in a loss of service to all customers on this DSLAM. Replacement hardware has been utilised however this has failed to restore service. On site investigations continue with the support of the operational team. Next update will be issued upon a significant update.
 
  Dialling Codes Affected:
01369
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNOON MUX 303 : LOSS OF SERVICE : Reference 49501 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49501   Issue : 2  
  Detected Date: 19/12/2014   Detected Time: 16:57  
  Start Date: 19/12/2014   Start Time: 16:57  
  Anticipated Clear Date: 19/12/2014   Anticipated Clear Time: 16:57  
  Next Update Date: 19/12/2014   Next Update Time: 16:57  
     
  Incident Headline: : DUNOON MUX 303 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: Loss of internet services for{288} Broadband customers at DUNOON

Current Situation: Completing initial diagnostics. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be issued upon service restoration or sooner with a significant development.
 
  Dialling Codes Affected:
01369
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNOON MUX 303 : LOSS OF SERVICE : Reference 49501 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49501   Issue : 1  
  Detected Date: 19/12/2014   Detected Time: 16:57  
  Start Date: 19/12/2014   Start Time: 16:57  
  Anticipated Clear Date: 19/12/2014   Anticipated Clear Time: 16:57  
  Next Update Date: 19/12/2014   Next Update Time: 16:57  
     
  Incident Headline: : DUNOON MUX 303 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01369
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, December 18, 2014

Broadband Incident Report : ADSL : LONDON KINGSTON : BBIP : INCIDENT CANCELLED : Reference 49324 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49324   Issue : FINAL  
  Detected Date: 18/12/2014   Detected Time: 19:09  
  Start Date: 18/12/2014   Start Time: 18:57  
  Actual Clear Date: 18/12/2014   Actual Clear Time: 18:57  
     
  Incident Headline: ADSL : LONDON KINGSTON : BBIP : INCIDENT CANCELLED  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Incident Cancelled. No impact on customer service. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0120201225012330124301252
0125601264012710127301305
0130601322013230139501403
0142401428014600148301491
0157901580015940163701689
0172601737017610178401793
0182201823018830190301932
0198301985020829902083170208339
02083980208541020854602085490208613
02086490208659020868002086860208693
02086960208783020885002088540208855
02088590208941020894402089470208979
02392370239238
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LONDON KINGSTON SOUTH WEST SSC : LOSS OF SERVICE : Reference 49311 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49311   Issue : FINAL  
  Detected Date: 18/12/2014   Detected Time: 18:36  
  Start Date: 18/12/2014   Start Time: 18:36  
  Actual Clear Date: 18/12/2014   Actual Clear Time: 18:44  
     
  Incident Headline: : LONDON KINGSTON SOUTH WEST SSC : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 18:44. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
 
  Duration: 0 days 00 hours 08 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.